Robbins & Judge
Foundations of Individual Behavior
Chapter Learning Objectives
After studying this chapter, you should be able to:
–Contrast the two types of ability.
–Define intellectual ability and demonstrate its relevance to
–Identify the key biographical characteristics and describe
how they are relevant to OB.
–Define learning and outline the principles of the three major
theories of learning.
–Define shaping, and show how it can be used in OB.
–Show how culture affects our understanding of intellectual
abilities, biographical characteristics, and learning.
An individual’s capacity to perform the various tasks in a
Made up of two sets of factors:
•The abilities needed to perform mental activities.
•General Mental Ability (GMA) is a measure of overall
•Wonderlic Personnel Test: a quick measure of intelligence for
•No correlation between intelligence and job satisfaction.
•The capacity to do tasks demanding stamina, dexterity,
strength, and similar characteristics.
Dimensions of Intellectual Ability
E X H I B I T 2–1