Service Management: download study notes, summaries, exam preparation tests

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Intangible Dominant - Services Marketing - Exam

Intangible Dominant, Tangible Dominant, Product Components, Service Components, Distinguish Services, Product Marketing, Service Employee, Service Brand, Servqual Measure, Measuring Service Quality are major points from questions of exam paper. Th...

Service Model - Managing Services - Exam

Service Model, Service Concept, Relevant Model, Significance of Service Failure, Service Recovery in Building, Type of Actions, Importance of Customers, Successful Service Delivery, Service Experiences, Abstract and Intangible Nature. No one can r...

Service Concept - Managing Services - Exam

Service Concept, Initial Step, Overall Model, Relevant Model, Service Failure, Service Recovery, Abstract and Intangible Nature, Concrete and Consistent Perception, Customers Mind, Intangibility Inherent. No one can read marketing in one subject....

Service Blueprint - Managing Services - Exam

Service Blueprint, Series of Levels and Zones, Construct a Generic, Proper Sequence, International Marketing Theory, Relevant for People Processing, Marketing Communications, Cordinating Services, Manage Demand and Supply, Acknowledged Characteris...

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Service Level - Service Design - Exam Paper

These are the Exam Paper of Service Design which includes Service Strategy, Service Portfolio, Portfolio Management, Capacity Manager, Service Level, Level Reviews, Availability Management, Service Continuity, Continuity Management etc.Key import...