MiWAM Toolkit: Guide to Managing Your Account on Michigan's Web Account Manager System, Lecture notes of Human-Computer Interaction Design

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M i c h i g a n We b A c c o u n t M a n a g e r MiWAM Toolkit for Claimants INVESTMENT AGENCY TALENT M i c h i g a n We b A c c o u n t M a n a g e r MiWAM Toolkit Inside Introducing MiWAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 MiWAM Logon Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Navigating MiWAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Understanding TABS in MiWAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 My Claims View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Find a Saved Claim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Filing a New Claim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Entering Your Occupation Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Certifying for Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Submitting Your Work Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Responding to Fact Finding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Letters and Correspondence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Other MiWAM Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Viewing and Sending Online Inquiries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Update Profile Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Modify Benefit Payment Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Changing Your MiWAM Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Resetting Your MiWAM Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Tax Withholding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Accessing Your 1099-G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Name & Address Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Protests and Appeals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 How to Make a Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Setting up a Payment Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Making a Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Add a Reoccurring Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Stop a Reoccurring Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 View Support ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Report Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 PAge 1 Step 2 Step 3 On the MiWAM Sign-Up screen displayed below, you must enter the three required pieces of information needed to create a web account. • Telephone number • Social Security number (must be entered twice) • Date of Birth (DOB) After completing the required fields, you must click the Next Step button to go to the next screen. After completing the required fields, you must click the Next Step button to go to the next screen. The next step in the process is to create your username and password to access MiWAM. Make sure your username and password are easy to remember, and make sure to answer the secu- rity question. The security question and answer is needed in the event you forget your username or password. You must pro- vide an answer to your secret question to reset your password. There can be no leading or trailing spaces. Your MiWAM password will expire every 13 months. PAge 4 PAge 5 Step 4 Click Yes to accept the terms of the Security Agreement to be given access to MiWAM. Once you click the Submit button, you will receive confir- mation that your account is set up. *Note: This is only when setting up a MiWAM account, not filing a claim. Within MiWAM, you will see many tabs . UNDeRSTANDINg TABS IN MiWAM Tabs are used to organize information on a window . Each tab, in turn, can have multiple hyperlinks . Click a tab to display information corresponding to the tab label . M i c h i g a n We b A c c o u n t M a n a g e r Navigating MiWAM PAge 6 M i c h i g a n We b A c c o u n t M a n a g e r Filing a New Claim M IC H IG A N W EB ACCOUNT M A N A G ER From the Unemployment Insurance website, michigan .gov/uia, click on the MiWAM logo to access MiWAM . You do not need a MiWAM account to file your new claim online . Under Online Services for Claimants, click on File a New Claim. PAge 9 *Note: If you would like to file a claim and have already established a MiWAM account, just log in and click on the Claimant Services tab . Under Filing Options, click File a Claim . continued M i c h i g a n We b A c c o u n t M a n a g e r Filing a New Claim PAge 10 Click the link for Step 1-Provide Identification Information to begin filing your claim . There are 7 steps in the claims filing process . You must complete all 7 steps . Clicking the blue hyperlink after each step, allows you to edit the information before you submit . Once you complete all 7 steps you will see the following screen . The Submit button will only appear after all 7 steps have been completed . You must click the Submit button to receive a confirmation number . A red X displayed next to a step will indicate an error that needs to be corrected or the step has not been completed . At the bottom of each page, the Return to Summary button is displayed . This button allows you to return to any step within the process at any time prior to submitting the claim . The completed steps are identified by the green checkmarks as indicated in the example on the previous page . continued M i c h i g a n We b A c c o u n t M a n a g e r Filing a New Claim PAge 11 Begin filing your claim at Step 1-Provide Identification Information . PAge 14 Certification questions in MiWAM are presented for single weeks . Account Alerts will notify you if there are weeks for which you have not yet been paid and need to report . Click on the link to certify . M i c h i g a n We b A c c o u n t M a n a g e r Certifying for Benefits A list of certification questions to be answered will display . M i c h i g a n We b A c c o u n t M a n a g e r Certifying for Benefits continued If you indicate that you looked for work during the specified week, you can also enter your work search information while completing your certification in MiWAM . You will then be directed to enter the job contact information as instructed below (you are required to report two job contacts per week) . PAge 15 M i c h i g a n We b A c c o u n t M a n a g e r Certifying for Benefits continued Continue answering the certification questions . You must enter your MiWAM password to confirm your certification . You will receive a confirmation message indicating that your certification has been accepted To continue with additional certification weeks, click OK . *NOTe: You will be required to certify for each week individually in MiWAM. Your responses will be registered for one week at a time. PAge 16 MiWAM allows you to review, keep track and respond to your notices and letters related to your UI account . Each letter you receive will have a unique letter ID number, making it easier to search for corre- spondence related to a specific topic . With MiWAM you can: • View Web Notices; • Send inquiries about your claim; • Set your mail preference. Select this option if you would like to receive; correspondence electronically; • Search for correspondence sent from UI by the Letter ID; • Check the status of correspondence sent to UI; • See the status of your protest or appeal. All letters sent to you from Unemployment Insurance will be viewable under the Recent Items tab . To see a copy of the letter, you can click on the letter you would like to view . SeARCH BY LeTTeR ID AND CORReSPONDeNCe M i c h i g a n We b A c c o u n t M a n a g e r Letters and Correspondence All correspondence that you send will be viewable in your MiWAM account by clicking the More button . PAge 19 PAge 20 You can also view messages and notices sent from the Agency to your MiWAM account, or messages you’ve sent to the Agency inquiring about your account by clicking the More button . VIeWINg AND SeNDINg ONLINe INQUIRIeS M i c h i g a n We b A c c o u n t M a n a g e r Other MiWAM Services Once you have provided the required information, click Send Message . To send a message or inquiry, click Send Message . You may attach other documents by clicking the Attachments link . You will be able to view the notices you have sent to the Agency’s Virtual Problem Resolution Team under the Outbox tab . M i c h i g a n We b A c c o u n t M a n a g e r Other MiWAM Services continued PAge 21 You can also send a message from the “I Want To” section . If you would like to change the method of how you receive your benefit payments, click the Claimant Services tab and then select the link to Modify Benefit Payment Method. MODIFY BeNeFIT PAYMeNT MeTHOD M i c h i g a n We b A c c o u n t M a n a g e r Other MiWAM Services Your current payment method is displayed . Click Continue to change your payment method . PAge 24 continued Provide the required information, verify for accuracy, then click the Submit button . M i c h i g a n We b A c c o u n t M a n a g e r Other MiWAM Services continued PAge 25 You will receive a confirmation . To change your password, in the My Claims view, click on My Profile . Under I Want To, click the Change Password link . Note: This is not the process if you have forgotten your password . CHANgINg YOUR MiWAM PASSWORD M i c h i g a n We b A c c o u n t M a n a g e r Other MiWAM Services PAge 26 continued Click Save to save your changes . If you would like to change your tax withholding, log into your MiWAM account and select the Claimant Services tab . Click on the Update Withholding link . TAX WITHHOLDINg M i c h i g a n We b A c c o u n t M a n a g e r Other MiWAM Services continued Enter the number of exemptions . Then, enter your password to certify the request and click OK . You will receive a confirmation number indicating your request has been submitted . PAge 29 MiWAM allows you to view and print your 1099-G . If you received benefits for the previous calendar year, a printable version is available by clicking the Recent Items tab . You’ll find your 1099-G under Unread Letters . PAge 30 M i c h i g a n We b A c c o u n t M a n a g e r Accessing Your 1099-g If the 1099-G is not displayed in Unread Letters, click More . Then click the All tab to view more letters . PAge 31 continued M i c h i g a n We b A c c o u n t M a n a g e r Accessing Your 1099-g Click the Browse button to select the appropriate file from your saved documents that you want to attach as supporting documentation . Then click the Save button . M i c h i g a n We b A c c o u n t M a n a g e r Name and Address Changes PAge 34 continued Once you click Save, a confirmation number will be displayed . The name change will not be final until legal documentation is verified by our office . MiWAM allows you to protest determinations and appeal decisions that are associated to your account . Log in to your MiWAM account, click on the Determinations Status tab . You will see a list of determinations and decisions associated with your account . To see a PDF copy of the letter, click on the link for the letter ID . To file your protest or appeal, click on File Appeal or File Protest . M i c h i g a n We b A c c o u n t M a n a g e r Protests and Appeals PAge 35 Explain why you disagree with the determination, then click Submit . Fill in the required information . You can also provide the Agency with supporting documentation . If your document is saved on your computer, you can attach a copy by clicking the Add link . Then, click the Submit button . You will receive a confirmation indicating your request has been submitted . M i c h i g a n We b A c c o u n t M a n a g e r Protests and Appeals PAge 36 continued M i c h i g a n We b A c c o u n t M a n a g e r How to Make a Payment PAge 39 continued To look at your payment info, go to My Profile . Then click Manage Payment Profile . Click on the hyperlink with your name . Change your payment profile information, then click Save . MAKINg A PAYMeNT M i c h i g a n We b A c c o u n t M a n a g e r How to Make a Payment If you have an overpayment, you can make payments through your MiWAM account . After you log into MiWAM, you will be able to see your overpayment balance and pending payments . By clicking the link Outstanding Balance you will be able to make a payment on the balance owed . PAge 40 continued Enter the amount you wish to pay . You must enter your MiWAM Password to authorize the transaction . Once you have authorized the transaction, you will receive a confirmation number regarding your payment request . M i c h i g a n We b A c c o u n t M a n a g e r How to Make a Payment PAge 41 continued Reoccurring payments can be stopped up to one business day before your monthly payment date . Just click the Claimant Services tab . Under the column labeled Other Services, click the link to Stop Reoccurring Payment . Once you stop a payment, you will need to schedule a new reoccurring monthly payment if you want monthly payments to resume . STOP A ReOCCURRINg PAYMeNT M i c h i g a n We b A c c o u n t M a n a g e r How to Make a Payment PAge 44 continued View Support ID provides a number which can be given to a customer service agent for help with MiWAM screens . With the Support ID number, the agent will be able to remotely view your MiWAM session . Click Menu, View Support ID . M i c h i g a n We b A c c o u n t M a n a g e r View Support ID A Support ID number will be provided, which you can give to the customer service agent . PAge 45 PAge 46 M i c h i g a n We b A c c o u n t M a n a g e r Report Fraud Whenever a claimant or employer conceals or misrepresents any eligibility information that can affect benefits paid, you have potential fraud . If you suspect unemployment insurance fraud, you may report it through your MiWAM account . From the MiWAM home screen, click on the Report Fraud link .