Please explain the included Store loyalty in the Perceived Risk handling?

Kindly explain the perceived risk handling type of Store loyalty?
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"Store loyalty: Similar to brand loyalty, some consumers try to be loyal to the store. They believe in going to stores where they have been before and have built successful relationships with the dealers or the retailers and the salespeople. Buying from such stores reduces their cognitive dissonance and related fears, as they can rely on after sales service, return privileges, warranty as well as other adjustments in cases of any dissatisfaction. Source:"
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