Download BUS QUIZ with 100% correct answers graded A+ passed and more Exams Nursing in PDF only on Docsity! BUS QUIZ ________ allows foreign firms to sell in restricted markets while using the design of the original designer. C) Licensing - correct answer ✔✔ By changing their ________ environment, firms locate themselves near to or far away from natural resources. C) physical - correct answer ✔✔ The portion of a firm's environment that has to do with the operating structure that the firm encounters when globalizing is called the ________ environment. D) task - correct answer ✔✔ The ________ environment facing globalizing corporations refers to cultural factors such as language, business customs, customer preferences, and patterns of communication. B) social - correct answer ✔✔ ________ produce their products and ship them internationally. A) Exporters - correct answer ✔✔ The model for the Baldrige consists of ________ interrelated categories that compose the organizational system for performance. A) four - correct answer ✔✔ The basis of the Baldrige model is ________. B) information and analysis - correct answer ✔✔ Which of the following categories is not a criterion for the Malcolm Baldrige Award? A) Internet competencies - correct answer ✔✔ Which of the following Baldrige criteria is used to evaluate the extent to which top management is personally involved in creating and reinforcing goals, values, directions, and customer involvement? B) leadership - correct answer ✔✔ Which of the following Baldrige criteria requires the applicant to outline what the firm is doing to fulfill its responsibility as a corporate citizen? D) leadership - correct answer ✔✔ Which of the following Baldrige criteria focuses on how a firm assesses the relative importance of product or service features? C) customer focus - correct answer ✔✔ Which of the following Baldrige criteria involves developing an internal environment conducive to full participation and personal growth, including human resources development? A) workforce focus - correct answer ✔✔ Which of the following Baldrige criteria examines key aspects such as customer focus in design, work system, design for services and products, support processes, and processes relating to partners? E) operations focus - correct answer ✔✔ What is the first step for a firm applying for the Baldrige award? D) eligibility determination - correct answer ✔✔ What is the main purpose of a Baldrige site visit? With ________ inspection, all work is inspected at each stage of the manufacturing process, and the workers inspect their own work. A) in-process - correct answer ✔✔a The N = 2 technique is an alternative to ________. B) acceptance sampling - correct answer ✔✔b ________ means that all departments are involved in quality. C) Horizontal deployment - correct answer ✔✔c ________ means that all levels of management and workers are actively involved in quality. A) Vertical deployment - correct answer ✔✔a With respect to the five S's, organizing by getting rid of the unnecessary files, forms, and other materials is called ________. A) seiri - correct answer ✔✔a With respect to the five S's, neatness that is achieved by straightening offices and work areas is called ________. B) seiton - correct answer ✔✔b With respect to the five S's, cleaning plant and equipment to eliminate dirtiness that can hide or obscure problems is called ________. C) seiso - correct answer ✔✔c With respect to the five S's, standardizing locations for tools, files, equipment, and all other materials is called ________. D) seiketsu - correct answer ✔✔d With respect to the five S's, discipline in maintaining the prior four S's is called ________. E) shetsuke - correct answer ✔✔e ________ are natural work teams made up of workers who are empowered to improve work processes and are used by Japanese companies to involve employees in improving processes and process capability. E) Quality circles - correct answer ✔✔ The idea behind ________ is that the worst condition a machine should ever be in is on the day you purchase the machine. E) preventive maintenance - correct answer ✔✔ ________ is the European standard for quality that has been expanded worldwide. B) ISO 9000:2008 - correct answer ✔✔ The focus of ISO 9000:2008 is to ________. C) provide a standardized format for firms to document their quality systems in order to facilitate trade - correct answer ✔✔ What is the first step in the registration process for ISO 9000:2008? A) inquiry - correct answer ✔✔ By licensing, a U.S. firm can allow foreign firms to sell in restricted markets while using the design of the original designer. - correct answer ✔✔t Through licensing, firms are able to reach international markets without having to establish international supply chains or marketing arms. - correct answer ✔✔t The benefits of licensing and partnering are that the exporting firm does not have to globalize to make sales in international markets. - correct answer ✔✔t With growing economies in many parts of the world, firms need to globalize to participate in these markets. - correct answer ✔✔t The social environment of the firm has to do with the operating structure that the firm encounters when globalizing. - correct answer ✔✔f The physical environment facing globalizing corporations refers to cultural factors such as language and business customs. - correct answer ✔✔f Market diversity drives the need for culture-specific research and development. - correct answer ✔✔t Importers produce their products and ship them internationally. - correct answer ✔✔f The Baldrige Award is restricted to firms in the manufacturing sector. - correct answer ✔✔f The Baldrige criteria are nonprescriptive and adaptable. - correct answer ✔✔t The Baldrige criteria specify which tools, techniques, or organization a company should use to improve. - correct answer ✔✔f