CHRL Exam Terms.|CHRL Exam Terms., Exams of Nursing

Download CHRL Exam Terms.|CHRL Exam Terms. and more Exams Nursing in PDF only on Docsity! CHRL Exam Terms Acquisition Answer- The process of acquiring control of another corporation by purchase or stock exchange. Balanced scorecard Answer- A popular strategic management concept developed in the early 1990s by Drs. Robert Kaplan and David Norton. The balanced scorecard is a management and measurement system that enables organizations to clarify their vision and strategy and translate them into action. The goal of the balanced scorecard is to tie business performance to organizational strategy by measuring results in four areas financial performance, customer knowledge, internal business processes, and learning and growth. Branding Answer- The process of identifying and differentiating an organization's products, processes or services from another organization by giving it a name, phrase or other mark. Business continuity planning Answer- Broadly defined as a management process that seeks to identify potential threats and impacts to the organization and provide a strategic and operational framework for ensuring the organization is able to withstand any disruption, interruption or loss to normal business functions or operation. Business plan Answer- A document that provides relevant information about a company by outlining items such as the company's business description, market or industry, management, competitors, future prospects and growth potential, etc. Business Process Outsourcing (BPO) Answer- The managing of an organizations business applications by a technology vendor. Buzz Marketing Answer- A viral marketing technique that attempts to make each encounter with a "prospect" appear to be a personal, spontaneous interaction instead of an obvious marketing pitch. For example, the advertiser reveals information about their new product to a few opinion leaders within their target audience. In theory, these opinion leaders then talk about your product with their peers, thus beginning a word-of-mouth campaign where other buyers are flattered to be included in the group of those "in the know". A typical buzz marketing campaigns is initiated in chat rooms, where marketing representatives assume an identity appropriate to their target audience and pitch their product. Blogs are another popular media for buzz marketing. Centralization Answer- The process of consolidating all decision-making authority under one central group or location. Competitive advantage Answer- People are the source of competitive advantage. Other systems in an organisation can be copied but not the people in the organisation. Contingency planning Answer- The process of identifying an organization's critical information systems and business operations and developing and implementing plans to enable those systems and operations to resume following a disaster or other emergency situation. Core labour force Answer- A small group of permanent workers, for example, strategists, planners. Core Work Activities Answer- The tasks or functions within an organization considered essential to the organization's business operations. Cost Leadership Answer- A strategy of becoming the lowest-cost producer in its industry Crisis Management Answer- A broad term that refers to an organizations pre- established activities and guidelines, for preparing and responding to significant catastrophic events or incidents (i.e., fire, earthquake, severe storms, workplace violence, kidnapping, bomb threats, acts of terrorism, etc.) in a safe and effective manner. A successful crisis management plan also incorporates other organizational programs such as , emergency response , disaster recovery, risk management, communications, business continuity, etc. Crisis planning Answer- A formal written plan establishing specific measures or actions to be taken when responding to catastrophic events or tragedies (i.e., fire, earthquake, severe storms, workplace violence, kidnapping, bomb threats, acts of terrorism, etc.) in the workplace. Crisis Prevention Answer- The process of an organization implementing specific plans and procedures designed to circumvent certain disasters or emergencies. C-Suite Answer- A term used to describe members of the executive team, i.e. CEO, CFO, CIO, COO, etc. Customer Capital Answer- The relationships an organisation has with the people it does business with, including suppliers, brand equity and goodwill. See also Structural capital Cyclical Unemployment Answer- A form of unemployment rises in times of economic recession and falls in times of prosperity. Now shows signs of being able to withstand increased prosperity. Decentralization Answer- The process of assigning decision-making authority to lower levels within the organizational hierarchy. increased web site traffic, search-optimization (SEO) and, lead generation. A key difference between traditional PR and Marketing PR is the use of a press release. Traditional PR writes and distributes a press release for the sole purpose of securing media placements. Marketing PR does this as well but also uses the press release to enhance website SEO, increase web site traffic and generate qualified sales leads. NAFTA (North American Free Trade Agreement) Answer- An agreement reached by the United States, Canada and Mexico that instituted a schedule for the phasing out of tariffs and eliminated a variety of fees and other hindrances to encourage free trade between the three North American countries. Reengineering Answer- The redesigning of business and work processes, policies or organizational structure. Restructuring Answer- Changing an organizational structure in order to make it more efficient and cost effective. Six Sigma Answer- An approach to reducing staff, whereby jobs are prioritized in order to identify and eliminate unnecessary work. This method uses a selection criteria based on individual jobs, rather than people, in order to avoid possibly laying off the wrong employees. Risk Management Answer- The use of insurance and other strategies in an effort to minimize an organization's exposure to liability in the event a loss or injury occurs. Shareholder Answer- An individual or corporation that owns shares in the corporation. Six Sigma Answer- Six Sigma is a disciplined, data-driven methodology used to eliminate defects and improve processes and cut costs from manufacturing to transactional and from product to service. Stakeholder Answer- Someone with a vested interest in the successful completion or outcome of a project. Stakeholders Answer- The term given to the situation whereby firms have a number of groups, each having their own set of interests, possibly conflicting with each other. Shareholders, customers, suppliers, governments, and any other groups with a vested interest in the organization. Strategic Architecture Answer- The core competencies that an organisation has. Strategic HR Answer- The process of taking a long-term approach to Human Resource Management through the development and implementation of HR programs that address and solve business problems and directly contribute to major long-term business objectives. Strategic HRM Answer- The process of aligning human resources more closely to the strategic and operating objectives of the organisation. Strategic Planning Answer- The process of identifying an organization's long-term goals and objectives and then determining the best approach for achieving those goals and objectives. Strategic Staffing Answer- The practice of hiring smaller core numbers of permanent employees and utilizing temporary employees to fill more highly specialized positions within the organization. Strategy Answer- The company's plan for how it will balance its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage. A long-term dynamic plan that fulfills organizational goals and objectives through satisfaction of customer needs or wants within the company's acknowledged operating markets. The formulation of organizational missions, goals, objectives, and action plans. Structure Capital Answer- The databases, customer files, manuals, trademarks etc that remain in a firm once employees go home. See Customers capital. Subsidiary Answer- A company having more than half of its stock owned by another company or is completely owned by another company. Supranational Answer- Involving more than one country or having authority which transcends one country, i.e., the European Union is a supranational organization. SWOT Analysis Answer- A SWOT Analysis is a strategic planning tool used to collect and evaluate information on an organization's current Strengths, Weaknesses, Opportunities, and Threats involved in a specific project or business venture. Think Tank Answer- A group organized for the purpose of intensive research and problem solving, especially in the areas of technology, social or political strategy, or demographics. Total Quality Management Answer- A structured system that satisfies internal and external customers and suppliers by integrating the business environment, continuous improvement and breakthroughs with development, improvement and maintenance cycles. Value Statement Answer- A document outlining and representing the core priorities in the organization's culture. Viral Marketing Answer- Any marketing technique that induces people (or web sites) to pass on a marketing message to other people or sites, creating a growth in the message's visibility and effect. A classic example of this concept was Hotmail whereby each email sent via Hotmail included Hotmail's own advertisement in the footer (Get your Free Email....".). Virtual HR Answer- The use of technology to provide HR programs via an employee self-service platform. Typically includes use of such items as voice response systems, employee kiosks, etc. Vision Statement Answer- A vision statement is a description of what an organization wants to become or hopes to accomplish in the future (typically in the next 10 years). Women Owned Business Enterprise Answer- A woman-owned business is a for- profit enterprise, regardless of size, located in the United States or its trust territories, that is owned, operated and controlled by women. Ownership by women means the business is at least 51% owned by such individuals or, in the case of publicly owned business, at least 51% of the stock is owned by one or more such individuals. Further, women control the management and daily operations. Advisory Committee Answer- A group or panel of internal or external members with no decision- making authority, assembled to identify and discuss specific issues and make recommendations. Anecdotal Answer- Information that is based on observations or indications of individual actions instead of any organized process. Apparent Authority Answer- The appearance that an individual has the authority or power to act as an organization's agent, even though the organization has bestowed no such authority or power to that individual. Burden of Proof Answer- The burden placed on an employer, as a result of a claim of discriminatory treatment, to provide a verifiable, legitimate and non-discriminatory reason for any employment action taken which may have resulted in adverse treatment of a member(s) of a protected group. Business Necessity Answer- A defence available when the employer has a criterion for selection that is facially neutral but which excludes members of one sex, race, national origin or religious group at a substantially higher rate than members of other groups, thus creating adverse impact. The employer must be able to prove that the challenged practices effectively carry out the business purposes they are alleged to serve and that no alternative, non-discriminatory practices can achieve the safe and efficient operation of its business. Case Study Answer- A case study uses real scenarios that focus on a specific issue(s). It looks deeply at a specific issue, drawing conclusions only about that issue and only in that specific context. Class Action Suite Answer- A lawsuit filed by one party on behalf of themselves and other people in a group who share the same complaint. Common Law Answer- specific pieces of legislation. Decisions of the Courts also known as Precedent. Distinguished from Legislation. Onus of Proof Answer- A legal concept that refers to who bears the burden of proof. (www.hrsdc.gc.ca) Onus on the Client Answer- At all levels of decision-making in the determination of eligibility for a CPP disability benefit, the "onus of proof" is with the individual. As such the person, or the representative acting on behalf of the person, must provide the necessary documentation to satisfy the Minister that he or she meets the "severe" and "prolonged" criteria. The person is responsible for contacting the Department to obtain assistance when he or she is unsure about what evidence is required to determine eligibility. Once contacted the Minister has an obligation to explain to the person what may be required to help meet their onus when applying for a CPP disability benefit. Onus on the Minister Answer- At reassessment, in order to cease benefits, the onus to prove that the disability benefit recipient is no longer eligible rests with CPP. The onus is on CPP to establish on "the balance of probabilities" that since the time the individual was granted a CPP disability benefit there has been an adaptation to the limitations of the medical condition and/or an improvement in the medical condition; this adaptation to the medical condition and/or improvement in the medical condition has resulted in an increased capacity for work; and the increased capacity for work warrants a cease of the CPP disability benefit. At reassessment, a statement of a physician or a qualified health professional that a beneficiary's medical condition has improved would not be sufficient evidence to cease the CPP disability benefit. The medical adjudicator must determine whether this improvement is related only to the ability to perform his/her basic activities of daily living or whether this improvement results in an increased capacity to pursue any substantially gainful occupation. Opinion Letter Answer- A written document issued by government agencies used to provide a ruling on a particular issue. Panel of Experts Answer- A group of individuals who, by all accounts, are experts in the content domain of interest. Regulation Answer- Governance of a trade or profession with regard to entry requirements, occupational standards and ethics, credentials, licensure, discipline, professional development, continuing competence, compliance with legislative provisions, portability, etc. Scope of Practice Answer- The scope of practice for an occupation refers to the range of activities that a qualified practitioner of an occupation may practice. It establishes the boundaries of an occupation, especially in relation to other occupations where similar activities may be performed. The scope of practice for an occupation may be established through governing legislation or through internal regulations adopted by a regulatory body. Sole Proprietorship Answer- A business enterprise in which an individual is fully and personally liable for all the obligations of the business, is entitled to all profits and exercises complete managerial control. Standard of proof Answer- The "standard of proof" is a legal concept. It is the level of proof that must be met by the person who has the onus. Statute of Limitations Answer- Laws prescribing deadlines for filing lawsuits within a certain time after events, which are the source of the claim, occur. Stop loss insurance Answer- A contract established between a self-insured employer and an insurance provider providing for carrier coverage if a claim incurred exceeds a specified dollar amount over a predetermined period of time. trade secret Answer- A trade secret consists of any formula, pattern, device or compilation of information used in one's business, which gives the business an opportunity to obtain an advantage over competitors who do not know or use it. 360 Survey Answer- An employee feedback program whereby an employee is rated by surveys distributed to his or her co-workers, customers, and managers. HR departments may use this feedback to help develop an individual's skill or they may integrate it into performance management programs. Ability Answer- Both the natural aptitudes and learned capabilities required to successfully complete a task. Absorptive capacity Answer- The ability to recognize the value of new information, assimilate it, and apply it to commercial ends. Accountability Answer- The responsibility placed on an individual or group for their own or others' actions, conduct, performance, projects, etc. Achievement nurturing orientation Answer- A competitive versus cooperative view of relations with other people. (2) Active Learning Answer- Occurs when employees, usually in teams, investigate and apply solutions to a situation that is both real and complex, with immediate relevance to the company.