2024 APHR PRACTICE EXAM QUESTIONS WITH CORRECT, Exams of Advanced Education

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2024 APHR PRACTICE EXAM

QUESTIONS WITH CORRECT

Inherent in the role of HR are confidentiality and privacy. While confidentiality is an ethical duty, privacy is: a. A guarantee that employers must make to employees b. Never an issue in American workplaces c. A right rooted in common law d. A professional obligation of all certified professionals - CORRECT ANSWERS-c, A right rooted in common law If you receive an anonymous tip that one of the company employees is stealing employee data for identify theft purposes, you should a. Call the police and let them handle it b. Dismiss it as an unfounded story c. Notify senior management and begin an investigation d. Confront the employee to get their reaction - CORRECT ANSWERS-c. Notify senior management and begin an investigation IIPPs have been shown to a. Reduce illness and injury by as much as 17 percent b. Reduce the paperwork associated with injury reports to the government c. Improve the décor of any modern-day office d. Increase the amount of supervisor interventions when janitorial staff performance problems arise - CORRECT ANSWERS-b. Reduce illness and injury by as much as 17 percent Which of the following documents from List C verifies a potential candidate's identity and right to work for Form I-9? a. A Native American tribal document b. A U.S. military card c. A U.S. birth certificate d. A state driver's license with photo ID - CORRECT ANSWERS-a. A Native American tribal document What's the primary purpose of organizational branding?

I. The intent of organizational branding is letting customers know when they walk into a store. II. One purpose of organizational branding is to establish a distinctive image for consumers to automatically recognize. III. Organizational branding allows entities to create a perception of the values and ethics for which it stands. IV. Organizational branding focuses on promoting the benefits of a company in order to appeal to a target audience a. I, II, and IV only b. I, III, and IV only c. II and III only d. I, II, and III only - CORRECT ANSWERS-d. I, II, and III only All of the following are part of the core meaning of competitive advantage EXCEPT? a. Competitive advantage is the practice of constantly attempting to increase market share by exploiting advantages. b. By constantly developing a labor force and technology, competitive advantage is pursued by all corporations in order to edge out competitors in the market. c. It's mandatory that organizations pursue policies of competitive advantage because they all want to maximize output and increase market share. d. Competitive is a type of benefit that customers believe they could not get anywhere else. - CORRECT ANSWERS-d. Competitive is a type of benefit that customers believe they could not get anywhere else. Which of the following statements LEAST describes corporate governance? a. Corporate governance is the established policies, rules, and standards that organizations follow in order to fulfill its vision and goal as a for-profit entity and a stakeholder in the broader community. b. Public policy influences corporate governance, i.e. the Sarbanes-Oxley Act. c. Corporate governance addresses rules, practices, and institutions that protect and manages ecosystems in relation to the environment. d. Corporate governance is necessary to establish an organization's self- image and can be used as an instrument to restore institutional trust. - CORRECT ANSWERS-c. Corporate governance addresses rules, practices, and institutions that protect and manages ecosystems in relation to the environment. All of the following is necessary for an organization to pay attention to the legislative and regulatory environment EXCEPT?

a. To anticipate changes and craft corporate governance policies that address new regulatory legislation. b. To engage in lobbying efforts in order to fight proposed changes that could be damaging to the corporation. c. To modify and make new legislative and regulatory changes more palatable. d. To examine competitors and match their own legislation to that of other corporations. - CORRECT ANSWERS-d. To examine competitors and match their own legislation to that of other corporations. Each fiscal quarter within a fiscal year is an example of which of the following? a. Benchmarking. b. A milestone. c. Calendar divides. d. Bonus assessment period. - CORRECT ANSWERS-b. A milestone. What is the most crucial aspect of successfully implementing organizational change? a. Work ethic. b. Leadership buy-in. c. Highly compensated employees. d. Terminating employees who do not agree - CORRECT ANSWERS-b. Leadership buy-in. Which of the following activities is considered to be a fair labor practice? a. Hot cargo agreement. b. Jurisdictional strike. c. Secondary boycott. d. Sympathy strike. - CORRECT ANSWERS-d. Sympathy strike. Which of the following employees would not be eligible to vote in an upcoming union election? a. An employee who is temporarily laid off. b. An employee who is out sick with the flu. c. An employee who is out on military leave before the election d. A staff member who is out of the office on a medical leave of absence and who will not be returning to work - CORRECT ANSWERS-d. A staff member who is out of the office on a medical leave of absence and who will not be returning to work Under the Taft-Hartley Act, which of the following is illegal?

a. Creating a company sponsored union. b. An employee deciding to contribute to a charity instead of paying union dues, due to their religious objection. c. An employer filing an unfair labor practice charge against a union. d. A union representing nonunion employees in the bargaining unit. - CORRECT ANSWERS-a. Creating a company sponsored union. Which of the following most accurately describes a procurement policy? a. A procurement policy is a strategy that employers use to find the most qualified employees. b. A procurement policy is an organization's strategy to obtain and secure goods and services in an orderly and beneficial way to minimize cost and maximize savings c. A procurement policy is an analysis of an organization's inventory in order to determine what supplies are needed. d. A procurement policy is any action that an organization takes to find a new location. - CORRECT ANSWERS-b. A procurement policy is an organization's strategy to obtain and secure goods and services in an orderly and beneficial way to minimize cost and maximize savings What is a hazard communication program, and is it legally binding? a. A hazard communication program is a guideline that gives employers the option to inform employees when they are working with hazardous material and is not legally binding. b. A hazard communication program is a mandate from OSHA that requires employers to inform employees when they are working with hazardous materials and the nature of each material and is legally binding. c. A hazard communication program is an evacuation procedure that is intended for emergencies and is legally binding. d. A hazard communication program is an educational training program that OSHA offers to employers regarding dangerous chemicals and is not legally binding - CORRECT ANSWERS-b. A hazard communication program is a mandate from OSHA that requires employers to inform employees when they are working with hazardous materials and the nature of each material and is legally binding. To reduce operating costs, a company has decided to maintain its domestic headquarters but open an overseas manufacturing plant. What is the best word to describe this move? a. Outsourcing. b. Downsizing. c. Offshoring.

d. Globalizing - CORRECT ANSWERS-c. Offshoring. What does "benchmarking" refer to in an HR context? a. Putting an employee "on the bench" or on the sidelines due to past performance b. Linking salary increases to performance metrics c. Identifying and setting goals relative to other organization's performance d. Adhering to government regulations and other industry guidance - CORRECT ANSWERS-c. Identifying and setting goals relative to other organization's performance What factors does a PESTLE analysis take into consideration? a. People, projects, and payments within an organization b. Political, economic, social, technological, legal, and environmental trends that influence the organization. c. People, engagement, sustainability, time, limitations, and expectations in relation to a specific project d. The most proximal direct competitor. - CORRECT ANSWERS-b. Political, economic, social, technological, legal, and environmental trends that influence the organization. Background checks are usually performed by what type of HR unit? - CORRECT ANSWERS-Recruiting A union contract normally details the process called progressive discipline. How would you counsel nonunion employers to deal with the process? a. Progressive discipline is required only for union-represented organizations. b. There is no need for nonunion employers to have a progressive discipline process since they are probably "at-will" employers and can terminate employees any time. c. Progressive discipline is a good process for any employer. It offers "due process" to workers. And, it satisfies the legal covenant called "good faith and fair dealing." d. Employers can consider using progressive discipline, but absent a union contract, there is little motivation to use the process - CORRECT ANSWERS-c. Progressive discipline is a good process for any employer. It offers "due process" to workers. And, it satisfies the legal covenant called "good faith and fair dealing." Why was the Genetic Information Nondiscrimination Act passed by Congress? a. Employers were using genetic information to determine racial category membership.

b. Insurance companies were using genetic information to determine who would have expensive diseases in the future. c. Insurance companies were finding it useful to know genetic information to defend against lawsuits. d. Employers were being nosy about employee health problems that they had not admitted to their job applications. - CORRECT ANSWERS-b. Insurance companies were using genetic information to determine who would have expensive diseases in the future. Robert works for a congressional representative and suffers a disabling injury in an automobile accident. Robert cannot work more than 3 hours per day according to his doctor. Weeks later, when he returns to work, he asks for a job accommodation and is told that it can't be done. When he presses the point, his supervisor says the reason is: a. The request he has made would exempt him from several of his job's key responsibilities. b. Because congressional staff members have to meet the public every day, they can't have people seeing disabled workers in the office. It doesn't look good. c. The request he has made would set a precedent that other representatives' offices would have to follow. d. Congressional staff people aren't covered by the ADA, so they don't have to even discuss his request. - CORRECT ANSWERS-a. The request he has made would exempt him from several of his job's key responsibilities. When someone at work is injured and the injury is treated with Steri-Strips, OSHA classifies it as a. A nonreportable serious injury b. A nonreportable first-aid injury c. A reportable serious injury d. A reportable first-aid injury - CORRECT ANSWERS-b. A nonreportable first- aid injury Under OSHA, employees do not have the right to: a. Request OSHA inspections if violations exist in the workplace b. Receive training and information on workplace health and safety standards c. Apply to OSHA for a temporary variance from a safety standard d. Accompany the OSHA compliance officer on an inspection - CORRECT ANSWERS-c. Apply to OSHA for a temporary variance from a safety standard

Naji is wondering how he is going to describe the difference between his organization's employee grievance resolution process and the discrimination complaint-handling process. What would you suggest? a. Employee grievances are often regarding workplace rules and work assignment processes. Discrimination complaints have more to do with equal employment opportunity issues. b. There isn't any difference between them. The processes for handling them are the same. c. Handling grievances is not required by law, but handling discrimination complaints is a legal requirement under federal law. d. Grievances happen only in union-represented organizations, so Naji doesn't have to worry about that. He still has to explain how discrimination complaints can be handled in his organization. - CORRECT ANSWERS-a. Employee grievances are often regarding workplace rules and work assignment processes. Discrimination complaints have more to do with equal employment opportunity issues. Finding a life insurance company to provide benefits to its workforce has been difficult for Joan, the HR manager. She decides to recommend that her company offer a self-insured plan. What controls might Joan have to consider in her planning? a. The Employee Retirement Income Security Act regulates welfare benefit plans, including life insurance. b. Only state laws will have an influence on Joan's development of a self- insured benefit plan. c. There are no federal restrictions on a company providing its own life insurance plan to employees. d. The Life Insurance Benefit Plans Act has control over what Joan is able to do with her idea. - CORRECT ANSWERS-a. The Employee Retirement Income Security Act regulates welfare benefit plans, including life insurance. When can the Trustworthy Bookkeeping and Tax Preparation organization require a polygraph test of a new employee? a. When a candidate is applying for an HR recruiting position b. When an accountant candidate is applying for a job in a function that has embezzlement potential c. When a candidate is applying for a clerical position d. When a candidate is a recovering substance abuse user - CORRECT ANSWERS-b. When an accountant candidate is applying for a job in a function that has embezzlement potential Your organization has a six-page performance evaluation form that management is using to evaluate employee performance annually. The

requirements are to evaluate and mark a box for each performance category, selecting (1) unsatisfactory not meeting expectations, (2) inconsistent in meeting expectations, (3) consistently meets expectations, (4) exceeds expectations, and (5) above and beyond expectations. What kind of performance appraisal method is this? a. Ranking b. Comparison c. Graphic rating scale d. Checklist - CORRECT ANSWERS-c. Graphic rating scale The customer service manager in your company maintains an online log of her employee's weekly results along with praises or criticism from customers. She uses this information in the quarterly performance reviews. This is an example of what type of performance appraisal method? a. Supervisory logging b. Behavior observation c. Forced distribution d. Critical incident - CORRECT ANSWERS-d. Critical incident Employee wellness programs are a. A bad idea because the physical stress may cause heart attacks b. A bad idea because they discriminate against disabled workers c. A good idea because they can reduce employee rates of illness - CORRECT ANSWERS-c. A good idea because they can reduce employee rates of illness One hazard common to all work locations is fire. Consequently, an evacuation plan should be developed and included in the a. Material Safety Data Sheets at that location b. Injury and illness prevention plan c. Identification of employee problems that should be addressed d. Illness prevention medical reference maintained at each location - CORRECT ANSWERS-b. Injury and illness prevention plan Diversity means: a. Searching for qualified people from many backgrounds so they can be considered for a job opening. b. Poor job performers must be retained if they are the last representatives of their cultural background.

c. Identifying at least one person from each racial group who can be appointed to a given job title. d. The employer must hire representatives of all backgrounds even if they aren't qualified. - CORRECT ANSWERS-a. Searching for qualified people from many backgrounds so they can be considered for a job opening. The year-end OSHA summary report must be posted a. From February 1 through April 30 b. From March 1 through May 30 c. From January 1 through March 31 d. From April 1 through June 30 - CORRECT ANSWERS-a. From February 1 through April 30 Deidre was disappointed in the lack of qualified responses to a recent print media advertisement, causing several of her open vacancies to exist for longer than anticipated. To expand her recruiting efforts, Deidre should utilize all of the following except which one? a. The state employment agency b. College/universities and job fairs c. Employee referrals d. Job bidding - CORRECT ANSWERS-d. Job bidding Carmine's company has recently engaged the services of a consultant to help his company select a new HRIS system. Carmine has been asked to provide the fields that will contain personal data. Those fields for personal data can include: a. Retinal scans, Social Security numbers, home address b. Food preferences, day-off preferences, corporate insurance plan content c. Parking space assignment, company savings plan offerings, exempt status d. Medical insurance plan content, compensation ranges, attendance score - CORRECT ANSWERS-a. Retinal scans, Social Security numbers, home address Occupational health is: a. An ultimate, unrealistic objective set by the government b. Unrelated to personal health c. A focus on the prevention of hazards in the workplace d. Using the most current scientific techniques to maintain employee attendance - CORRECT ANSWERS-c. A focus on the prevention of hazards in the workplace When the hiring manager stated to the applicant in the interview, "I notice that you are applying for our job and yet you have a lot more knowledge,

experience, and skill than is required for the job. How do you feel about working in a job that is lower than your experience indicates you can perform?" The candidate responds with the statement, "I have always admired and wanted to work at your organization." What interviewing bias is the candidate portraying? a. Similar-to-me error b. Underachiever effect c. Halo/horn effect d. Cultural noise - CORRECT ANSWERS-d. Cultural noise Mary has had a bad encounter with her supervisor, Henry. That evening after getting home from work, she pulls out her computer and sends a blistering blog post to her Facebook page. She names her company and her supervisor. She calls him unfair, pigheaded, and without principles. What can the company do about her posting? a. The company is protected against such employee comments by the Fair and Decent Treatment Act and can take disciplinary action against Mary. b. The company can demand that Facebook remove the offensive post. If it doesn't, the company can file legal action against Facebook. c. The company can demand that she remove the offensive post. If she doesn't, the company can file legal action against her. d. The company is prohibited from any action against Mary because she is engaging in a protected concerted activity. - CORRECT ANSWERS-d. The company is prohibited from any action against Mary because she is engaging in a protected concerted activity. Some of the functions of an HR department are: a. Legal advice and counsel b. Vendor contract management c. Payroll and accounting reconciliation d. Personnel sourcing, hiring, and training - CORRECT ANSWERS-d. Personnel sourcing, hiring, and training At the completion of an eight-module computer-based training course, the trainees are being asked to complete an assessment about what they learned. What evaluation method is this known as? a. ROI b. Reaction c. Learning d. Results - CORRECT ANSWERS-b. Reaction HIPAA does not apply to which of the following?

a. A healthcare clearinghouse b. A healthcare provider that sends medical records electronically c. Health plans d. A chiropractor who has retired and sold the practice - CORRECT ANSWERS- d. A chiropractor who has retired and sold the practice Federal regulations are important because: a. They precede congressional action and guide Congress in the law-making process. b. They offer suggestions to the private sector but really have no strong influence over federal contractors. c. They give politicians a way to influence how government oversees the private sector. d. They implement laws that Congress has passed. - CORRECT ANSWERS-d. They implement laws that Congress has passed. Under which of the flexible staffing options would a professional employer organization (PEO) be most likely to provide temporary workers with benefits? a. Outsources or managed services b. Temp-to-lease arrangement c. Master vendor contract d. Payrolling - CORRECT ANSWERS-b. Temp-to-lease arrangement Pat is talking with her colleagues about illegal discrimination at work. Someone mentions that the company is going to be sending out a request for the updated race and sex information. Pat says that isn't legal. The company isn't supposed to track any of that information. a. It is only the public-sector employees who are exempt from providing their race and sex identification to employers. b. Pat has not understood the FLSA requirements that employers keep race and sex data on employees. c. The EEOC has issued guidelines that agree with Pat's belief that it is illegal to maintain that information in company records. d. Only federal contractors are required to maintain race and sex identification for employees. - CORRECT ANSWERS-b. Pat has not understood the FLSA requirements that employers keep race and sex data on employees. The roles and functions of HR today are vastly different from 50 years ago. Today HR functions include:

a. Legal advice and counsel b. Party planning c. Assurance that all posters are no more than a year old d. Transformational and transactional HR - CORRECT ANSWERS-d. Transformational and transactional HR It is not true that illegal harassment can be based on: a. Racial slurs b. Sexual advances c. Persistent jokes about an employee's home country d. Persistent requests for a loan - CORRECT ANSWERS-d. Persistent requests for a loan Woodrow has been awarded a paid day off because he delivered his product development project ahead of schedule. Does this mean every time someone delivers a job in advance of the deadline they should be given a paid day off? a. Maybe. Assuming that the employees had the same amount of service and their projects were similar in difficulty, they should all be given a paid day off. b. Maybe. If the situations are the same or similar, the reward should be the same. c. Maybe. With an eye on illegal discrimination, the employer should err on the side of providing a day off with pay to anyone who completes work ahead of schedule. d. Maybe. If the employer can describe the reward as "special" based on the circumstances, it needn't create a precedent that must be followed in each future instance. - CORRECT ANSWERS-d. Maybe. If the employer can describe the reward as "special" based on the circumstances, it needn't create a precedent that must be followed in each future instance. Theresa attended a seminar recently that pointed out the need to post a yearly summary of injury and illness cases. Her boss doesn't want to do that, saying he doesn't want to publicize the problems the organization has had. Theresa should tell him: a. Posting requirements can be met by putting a report on the back of the closet door in the employee lounge. b. Posting requirements can be met by making the report available in a binder in the HR manager's office. c. Posting requirements call for display of the report in a prominent location if there are 10 or more people on the payroll. d. Posting requirements are optional, but good employers are using the report as a "best practice" in safety programs. - CORRECT ANSWERS-c.

Posting requirements call for display of the report in a prominent location if there are 10 or more people on the payroll. What is not a characteristic of a realistic job preview (RJP)? a. Taking a candidate on a tour of the facility b. Completing a pre-employment assessment test c. Having the candidate job shadow d. Having a panel interview with a group of employees who are currently performing the job - CORRECT ANSWERS-b. Completing a pre-employment assessment test Emma has never had to manage a union contract before. As the HR manager, she is involved with the grievance-handling process as the third step in the process. At her first meeting with the union steward, the steward began yelling at Emma and telling her what she had to do to satisfy the union in this situation. Emma was stunned. What should she do? a. Once the steward has blown off all her steam, Emma should continue the discussion by explaining the employer's position. b. Emma should call a recess and ask for a management representative to join the meeting with her so she can have some backup in an unpleasant situation. c. Emma should recess the meeting and tell the steward that she will not continue their conversation until the steward can conduct herself in a civil manner. d. She has little choice but to sit there and take it. She is the employer's representative, and if she gets upset, it will only make matters - CORRECT ANSWERS-c. Emma should recess the meeting and tell the steward that she will not continue their conversation until the steward can conduct herself in a civil manner. An injury and illness prevention plan is a tool for improving safety when a. A company receives a letter from OSHA saying they will soon be inspected b. An employer wants to cover up hazards that have been bothering people for years c. A company wants to communicate with its employees the procedures for handling certain hazards d. Personal protective devices are sent out for repair - CORRECT ANSWERS-c. A company wants to communicate with its employees the procedures for handling certain hazards

Pete is sensitive about the security of his personal identity information since his credit card has been stolen twice in the past year. He is trying to clear up his credit rating because of the problems with the stolen cards. Now, he has approached the HR manager at his organization and requested that his Social Security number be removed from all of the company records. He thinks that a mistake could cause him more grief if the Social Security number were to be obtained by thieves. As the HR professional, what should you do? a. There is a need for the company to keep the Social Security number for tax reporting. b. The company can and should delete the Social Security number from its records to protect Pete. c. The company has no need for the Social Security number but should keep it regardless. d. There is a need for the company to keep the Social Security number for census reporting. - CORRECT ANSWERS-a. There is a need for the company to keep the Social Security number for tax reporting. According to Maslow's hierarchy theory, which need must first be met? a. Belonging/loving b. Self-actualization c. Security/safety d. Esteem - CORRECT ANSWERS-c. Security/safety _____________ is the right of employees to receive benefits from their retirement plans. a. Social Security b. Transference c. Vesting d. Portability - CORRECT ANSWERS-c. Vesting Today, HR staff exists in not just large and mega organizations but also in smaller organizations such as an engineering or law firm. In smaller organizations, it is not uncommon to: a. Pay someone in operations to be sure posters are current b. Give each line manager authority to modify HR policies c. Have a one-person HR department handling all HR functions d. Take delivery of all inventory materials - CORRECT ANSWERS-c. Have a one-person HR department handling all HR functions

Elaine has attended an industry meeting with other HR professionals. She came back to her office with the idea that background investigations of new hires are something she ought to implement. What would you say to Elaine about that idea? a. The EEOC has banned background investigations in any form because they discriminate against Hispanics and African-Americans. b. Background checks are still legal and should be conducted on applicants before a job offer is made to be sure there is no history of bad behavior that could bring liability into the new workplace. c. Finding anyone these days with no skeleton in the closet is going to be difficult. So, background checks are not really worth the money or time they require. d. The EEOC has only recommended that background checks not automatically eliminate Hispanics or African-Americans because of employment history. - CORRECT ANSWERS-b. Background checks are still legal and should be conducted on applicants before a job offer is made to be sure there is no history of bad behavior that could bring liability into the new workplace. Which of the following is a nonquantitative method of job evaluation? a. Factor comparison b. Point-factor method c. Job ranking d. Job qualification - CORRECT ANSWERS-d. Job qualification A(n) _______________ system is a productivity-based system in which an employee is paid for each unit of production. a. Results-oriented b. Merit c. Incentive d. Piece-rate - CORRECT ANSWERS-d. Piece-rate Which statement is not true about in-house corporate universities? a. Help organizations promote from within b. Support a common culture and loyalty c. Offer training and education to employees d. Offer collegiate-accredited degree programs - CORRECT ANSWERS-d. Offer collegiate-accredited degree programs A worker is paid $8.50 an hour when the pay range for that assigned grade is $7 to $8 an hour. This is referred to as a

a. Compressed salary b. Pay differential c. Red-circle rate d. Green-circle rate - CORRECT ANSWERS-c. Red-circle rate Violations of the employer's code of conduct can include: a. Talking with other employees about compensation amounts b. Sickness and excess leaves of absence c. Failure to meet production requirements d. Fighting and insubordination - CORRECT ANSWERS-d. Fighting and insubordination Which of the following compensates employees who arrive at work but find that no work is available? a. Reporting time pay b. Travel pay c. On-call pay d. Premium pay - CORRECT ANSWERS-a. Reporting time pay Inherent in the role of HR are confidentiality and privacy. While confidentiality is an ethical duty, privacy is: a. A right rooted in common law b. A professional obligation of all certified professionals c. A guarantee that employers must make to employees d. Never an issue in American workplaces - CORRECT ANSWERS-a. A right rooted in common law Abel has been having trouble selecting quality accounting people. Everyone claims to be able to use Excel spreadsheets, but few actually can once they get on the job. In the end, he has had to terminate people because of poor performance. He is thinking he will use a test he saw at the local office- supply warehouse. As Abel's HR recruiting liaison, what advice would you give him about his plans for testing? a. It sounds like a good idea. It certainly could control the cost of turnover. We should try it. b. It doesn't sound like a good idea. With everyone talking about the liability of written tests these days, we can't take that risk for any job. c. It sounds like a good idea. Will he be able to show that the test actually predicts success on the jobs he wants to use it for? If not, he should find a different screening tool.

d. It doesn't sound like a good idea. It is going to create more paperwork for HR, and we ca - CORRECT ANSWERS-c. It sounds like a good idea. Will he be able to show that the test actually predicts success on the jobs he wants to use it for? If not, he should find a different screening tool. Employment is defined as: a. A loose arrangement that someone will perform contracted tasks b. An agreement between an employer and an employee that the employee will provide certain services c. Whatever state and federal law define for each job requirement d. An agreement that is usually in writing or under union contract - CORRECT ANSWERS-b. An agreement between an employer and an employee that the employee will provide certain services Which of the following is a comparative method of performance appraisal? a. Rating scale b. Critical incident c. BARS d. Ranking - CORRECT ANSWERS-d. Ranking Employers have the right to: a. Treat employees any way they want in a democratic marketplace. b. Expect employees to work hard during the time they are on the job. c. Hire and fire people without influence from any federal law. State laws apply. d. Divide the workforce into teams that will all write letters to politicians opposing current legislative action. - CORRECT ANSWERS-b. Expect employees to work hard during the time they are on the job. A candidate's ability to complete an actual job task is best tested through a(n): a. Predictive index Work sample test Achievement test Aptitude test - CORRECT ANSWERS-b. Work sample test When creating SMART goals, what does the acronym SMART stand for? a. Smart, Meaningful, Action-oriented, Relevant, and Timed b. Specific, Measurable Accurate, Responsible, and Timed c. Smart, Measurable, Accurate, Relevant, and Timed

d. Specific, Measureable, Attainable, Realistic, and Timed - CORRECT ANSWERS-d. Specific, Measurable, Attainable, Realistic, and Timed Latisha works for a veterinarian as the office manager. She also serves as the HR manager. It is a small practice with only 12 employees. The boss, veterinarian Jill, is strict about handling needles and other sharp instruments. Also, since they are not dealing with human patients, Dr. Jill says they don't have to worry about bloodborne pathogens. Is she right? a. Dr. Jill is right. Even if someone should get stuck by a needle, there is still no coverage under OSHA's regulations. b. Dr. Jill is right. However, Latisha should ignore the issue until there is need to respond to an accident involving a needle or other sharp instrument. Then she can put together a program. c. Dr. Jill is wrong. Animal blood can easily transmit most human diseases. d. Dr. Jill is wrong. While animal blood may not transfer human diseases, accidental human injury by sharps can cause human blood transfer. - CORRECT ANSWERS-c. Dr. Jill is wrong. Animal blood can easily transmit most human diseases. When someone is stuck by a syringe needle accidentally, OSHA says you should a. Save the reporting until the end of the calendar year for the summary report. b. Report the case as a minor incident that didn't require medical treatment. c. Ignore the needle stick. It isn't covered. d. Report the case under special OSHA rules. - CORRECT ANSWERS-d. Report the case under special OSHA rules. The Tractor and Belt Company (TBC) doesn't have an HR manager. HR is handled by the payroll clerk. When a new employee is assigned to the production department as an assembler, the payroll clerk raises a question. Should the new person be paid the same as all the other employees, all women, in the department, or is it okay to pay her more because she made more at her former job? a. There are no restrictions on the amount a new employee can be paid. It is market-driven. b. The Fair and Decent Treatment Act requires all people doing the same work to be paid the same amount. c. There is no restriction on the amount paid because all the incumbents are women. d. Once a valid market survey has been done, it can be used to determine starting pay for new people. - CORRECT ANSWERS-c. There is no restriction on the amount paid because all the incumbents are women.

Olivia believes that it is a good idea to conduct an employee survey each year to get input about employee attitudes. Her vice president thinks that employee surveys cost too much money and don't provide much value in the end. What should Olivia tell the vice president? a. The organization Olivia worked at before did an employee survey, and she thinks it would communicate to employees that the employer is willing to listen to them. b. Since the professional HR community is suggesting that employee surveys be conducted each year, it would be wise for Olivia's organization to do that also. c. A well-constructed employee survey can provide information about the types of employment benefits employees would find attractive, how they feel about their managers, and if they believe they are being treated fairly. All of these feedback categories can be assigned dollar values and can be compared over time as budget impacts. d - CORRECT ANSWERS-c. A well-constructed employee survey can provide information about the types of employment benefits employees would find attractive, how they feel about their managers, and if they believe they are being treated fairly. All of these feedback categories can be assigned dollar values and can be compared over time as budget impacts. The price of gold is climbing, and folks at the Golden Nugget Mine are planning to reopen their operation. They know that safety is an important consideration. But what about federal regulations for gold mines? Are there such things? a. There are MSHA regulations to be considered, but because they are not in the coal mining business, the Golden Nugget Mine won't have to worry about them. b. MSHA rules apply to all mining operations in the United States. The Golden Nugget Mine will have to study those rules and get ready for inspections by the government. c. MSHA can tell the mine what to do, but it has no authority to conduct inspections because the Golden Nugget is not a coal mine. d. There are only OSHA regulations in general. All of those rules still apply. - CORRECT ANSWERS-b. MSHA rules apply to all mining operations in the United States. The Golden Nugget Mine will have to study those rules and get ready for inspections by the government. Jimmy has been told he can get healthcare coverage from his company because of the new Affordable Care Act. His company employs only ten people, but Jimmy is excited that he will finally get some insurance. He hasn't been feeling very well lately.

a. Jimmy's boss just ran out of forms, but he will get some more from HR and then have Jimmy sign up for his coverage. b. Jimmy should get an enrollment form from his boss because all employees will be covered by the new requirement that employers provide healthcare coverage to workers. c. Jimmy is out of luck. The new law only covers employers with 50 or more people, and there is no way Jimmy will be getting health insurance under the new law. d. Jimmy might have to wait until he can arrange for insurance through one of the exchanges. - CORRECT ANSWERS-d. Jimmy might have to wait until he can arrange for insurance through one of the exchanges. Dabney is the HR manager negotiating a renewal of the contract his organization has with an international union. Since the union is international, he isn't sure if the National Labor Relations Act applies to his situation. What would you tell him? a. The NLRA governs all union interactions regardless of the union's scope of involvement. b. He's right to be concerned. It is the International Labor Relations Act (ILRA) that governs his situation with the union. c. When the union is an international organization, they get to choose between the governance of the ILRA and the NLRA. d. If Dabney's organization is negotiating in good faith, there is no law that will tell him what to do. Only if he isn't willing to negotiate will the NLRA take effect. - CORRECT ANSWERS-a. The NLRA governs all union interactions regardless of the union's scope of involvement. Rx Pharmaceuticals is a company that employs both technical and scientific professions. What could it provide to have the most effective impact on retention for its employees? a. Differing telecommuting options b. An employee work/life balance program c. A validated succession planning program d. Dual-ladder careers - CORRECT ANSWERS-d. Dual-ladder careers Under the factor comparison method, jobs are evaluated through the use of a. Predetermined wage classes b. A scale based on compensable factors c. A comparison with market pricing d. A wage/salary conversion table - CORRECT ANSWERS-b. A scale based on compensable factors

As the employment coordinator for your organization, you have been requested to arrange interviews with three of the top qualified candidates for a customer service position. The interviewers will be a select group of employees from the customer service department who would be the candidate's co-workers. This is an example of what type of interview? a. Stress interview b. Rapport interview c. Situational interview d. Group/panel interview - CORRECT ANSWERS-d. Group/panel interview Jerry just arrived at work and found a sink hole in the parking lot. He is early enough that other people have not yet begun arriving for work. Because the hole is about 10 feet across at the moment, what should Jerry be doing about the problem? a. If Jerry is a management employee, he should take charge of the situation and begin the process of alerting others to the danger posed by the sink hole. b. If Jerry is a nonmanagement employee, he should give his boss a call and leave a voice mail message, if necessary, about the sink hole. c. If the sink hole poses an immediate danger of death or serious injury, Jerry should call 911 and report it. He should barricade the perimeter of the sink hole with tape or something else to prevent people from falling in. d. Jerry should first test the edges of the sink hole to see whether it could grow in size. Then he should barricade the perimeter of the sink hole so no one will - CORRECT ANSWERS-c. If the sink hole poses an immediate danger of death or serious injury, Jerry should call 911 and report it. He should barricade the perimeter of the sink hole with tape or something else to prevent people from falling in. Which of the following is the best online recruiting source for finding passive candidates? a. Job fairs b. The company's web site c. Personal online networks such as LinkedIn d. Employment agencies - CORRECT ANSWERS-c. Personal online networks such as LinkedIn Which of the following is not regulated by the FLSA? a. Overtime pay b. Minimum wage c. Employee benefits

d. Exempt status - CORRECT ANSWERS-c. Employee benefits Which of the following statements about workers' compensation is true? a. It covers all of workers' health problems. b. It pays all injured workers the same benefits. c. It is funded by employers and regulated by the federal government. d. It is paid even if an accident is the employee's fault. - CORRECT ANSWERS- d. It is paid even if an accident is the employee's fault. Seniority will always be the determining factor in a union agreement. a. Public agencies rely on seniority, and they are the only ones with those agreements. b. Seniority is only used by unions that have contracts or subcontracts with federal agencies. c. Universally, unions will rely on seniority as the determining factor for all treatment under contract provisions. d. Not always. Some union contracts will use education as the determining factor overruling seniority in the process. - CORRECT ANSWERS-c. Universally, unions will rely on seniority as the determining factor for all treatment under contract provisions. According to the FLSA, which of the following would be considered time worked for the purposes of overtime? a. A nonexempt employee travels from home to a client site after hours in response to an emergency call. b. A nonexempt employee is given a meal break of 45 minutes when working additional hours in the evening. c. An exempt employee spends an hour traveling to and from the airport for a 1-day trip. d. A nonexempt employee spends 10 minutes at the end of the day cleaning up the work area. - CORRECT ANSWERS-a. A nonexempt employee travels from home to a client site after hours in response to an emergency call. Theresa attended a seminar recently that pointed out the need to post a yearly summary of injury and illness cases. Her boss doesn't want to do that, saying he doesn't want to publicize the problems the organization has had. a. Posting requirements can be met by putting a report on the back of the closet door in the employee lounge. b. Posting requirements can be met by making the report available in a binder in the HR manager's office. c. Posting requirements call for a display of the report in a prominent location if there are 10 or more people on the payroll.

d. Posting requirements are optional, but good employers are using the report as a "best practice" in safety programs. - CORRECT ANSWERS-c. Posting requirements call for display of the report in a prominent location if there are 10 or more people on the payroll. Which type of organizational structure would be most effective for maintaining centralized authority and accountability of specialized departments? a. Divisional b. Functional c. Line and staff d. Matrix - CORRECT ANSWERS-b. Functional When someone at work is injured and the injury is treated with Steri-Strips, OSHA classifies it as a. A nonreportable first-aid injury b. A nonreportable serious injury c. A reportable first-aid injury d. A reportable serious injury - CORRECT ANSWERS-a. A nonreportable first- aid injury A window manufacturer guarantees its installers a base wage plus an extra $25 for each job completed to specifications. The employer is using a a. Merit pay system b. Productivity-based pay system c. Flat-rate system d. Competency-based system - CORRECT ANSWERS-b. Productivity-based pay system Which of the following is not a pay differential? a. Hazard pay b. Shift pay c. Base pay d. Overtime - CORRECT ANSWERS-c. Base pay The roles and functions of HR today are vastly different from 50 years ago. Today HR functions include: a. Legal advice and counsel b. Transformational and transactional HR c. Party planning

d. Assurance that all posters are no more than a year old - CORRECT ANSWERS-b. Transformational and transactional HR ADDIE is an instructional design tool. What is not part of ADDIE? a. Development b. Design c. Implementation d. Delivery - CORRECT ANSWERS-d. Delivery Naji is wondering how he is going to describe the difference between his organization's employee grievance resolution process and the discrimination complaint-handling process. What would you suggest? a. Handling grievances is not required by law, but handling discrimination complaints is a legal requirement under federal law. b. Employee grievances are often regarding workplace rules and work assignment processes. Discrimination complaints have more to do with equal employment opportunity issues. c. There isn't any difference between them. The processes for handling them are the same. d. Grievances happen only in union-represented organizations, so Naji doesn't have to worry about that. He still has to explain how discrimination complaints can be handled in his organization. - CORRECT ANSWERS-b. Employee grievances are often regarding workplace rules and work assignment processes. Discrimination complaints have more to do with equal employment opportunity issues. Carmine's company has recently engaged the services of a consultant to help his company select a new HRIS system. Carmine has been asked to provide the fields that will contain personal data. Those fields for personal data can include: a. Retinal scans, Social Security numbers, home address b. Parking space assignment, company savings plan offerings, exempt status c. Medical insurance plan content, compensation ranges, attendance score d. Food preferences, day-off preferences, corporate insurance plan content - CORRECT ANSWERS-a. Retinal scans, Social Security numbers, home address The ADDIE model is an acronym that describes the five elements of __________ design. a. Talent management b. Instructional c. Interactive d. Development - CORRECT ANSWERS-b. Instructional

Abel has been having trouble selecting quality accounting people. Everyone claims to be able to use Excel spreadsheets, but few actually can once they get on the job. In the end, he has had to terminate people because of poor performance. He is thinking he will use a test he saw at the local office- supply warehouse. As Abel's HR recruiting liaison, what advice would you give him about his plans for testing? a. It doesn't sound like a good idea. It is going to create more paperwork for HR, and we can't stand any workload increase. b. It sounds like a good idea. Will he be able to show that the test actually predicts success on the jobs he wants to use it for? If not, he should find a different screening tool. c. It sounds like a good idea. It certainly could control the cost of turnover. We should try it. d. It doesn't sound like a good idea. With everyone talking about the liability of written tests these days, we c - CORRECT ANSWERS-b. It sounds like a good idea. Will he be able to show that the test actually predicts success on the jobs he wants to use it for? If not, he should find a different screening tool. Leslie notices another question on the hiring manager's list. Which additional question is not allowed because of its discriminatory manner under federal law? a. "Have you ever filed a workers' compensation claim?" b. "Did you graduate from high school?" c. "Did you receive any training in the military?" d. "Do you have proper documentation to work in the United States?" - CORRECT ANSWERS-a. "Have you ever filed a workers' compensation claim?" Simone has just been hired and is asked to complete a Form I-9. She offers her driver's license as proof of her identity. What else is required for her to complete the document? a. She may offer any document authorized on the Form I-9 instructions as proof of her authorization to work in this country. b. As long as Simone offers to get a Social Security number in the next 30 days, she can submit her Form I-9. c. Simone has a U.S. passport but is told that she can't use it for her Form I-

d. She must have a Social Security number to submit on the form - CORRECT ANSWERS-a. She may offer any document authorized on the Form I-9 instructions as proof of her authorization to work in this country.