2024 Smart Serve Certification Exam New Latest Updated Version with All Questions from Act, Exams of Nursing

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2024 Smart Serve Certification Exam New

Latest Updated Version with All Questions

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Since alcohol is a ____, it ______ the central nervous system and impacts how a person thinks, acts, and moves - ...ANSWER...depressant; slows the amount of alcohol in the bloodstream - ...ANSWER...blood alcohol concentration (BAC) Alcohol is metabolized ____ than it is absorbed - ...ANSWER...more slowly What % of alcohol content is eliminated from the bloodstream - ...ANSWER...90% What % of alcohol content is eliminated through a person's breath, sweat, and urine? - ...ANSWER...10% At what rate is alcohol eliminated from the body - ...ANSWER...one drink per hour two main factors that affect BAC levels - ...ANSWER...# of drinks; how quickly drinks are consumed

T/F: BAC continues to rise after a person's stopped drinking - ...ANSWER...True most important factor impacting BAC - ...ANSWER...time how much can alcohol elimination rate vary based on a person's sex and weight? - ...ANSWER...0.01 - 0. mg/ml/hr three general classes of alcohol - ...ANSWER...beer, wine, spirits standard drink of beer - ...ANSWER...12 oz, 5% alcohol standard drink of wine - ...ANSWER...5 oz, 12% alcohol standard drink of spirits - ...ANSWER...1.5 oz, 40% alcohol amount of pure alcohol in any standard drink - ...ANSWER...0.6 oz (17 ml) standard drink formula - ...ANSWER...60 / alcohol % = amount (in oz) a state in which a person's normal capacity to think, act, and move is impaired by alcohol, cannabis, or other drugs - ...ANSWER...intoxication traffic light system - ...ANSWER...green (go), yellow (slow down), red (stop)

a smaller person will have a ___ BAC than a larger person - ...ANSWER...higher a person with a higher body fat % will have a ____ BAC than one with a lower body fat % - ...ANSWER...higher a more muscular person will have a ____ BAC than a less muscular person - ...ANSWER...lower as people age, their ability to metabolize alcohol _____ - ...ANSWER...decreases an older person will have a _____ BAC than a younger person - ...ANSWER...higher females will have a _____ BAC than males - ...ANSWER...higher eating foods that are high in fat and protein will make alcohol take _____ time for BAC levels to rise. - ...ANSWER...more carbonated drinks allow alcohol to enter into the bloodstream _____ than normal - ...ANSWER...faster under most social drinking conditions, drinks are consumed every ____ minutes in a 1-2 hour period - ...ANSWER... 20 people involved in social activities will often drink ___ and ____ - ...ANSWER...less; slower

T/F a greater tolerance to alcohol lowers a person's BAC - ...ANSWER...false when was prohibition lifted in Canada? - ...ANSWER... 1927 What is required by any business wishing to sell or serve alcohol? - ...ANSWER...Liquor Sales Licence Where are special occasion permits required for the service of alcohol? - ...ANSWER...At an event in any location other than a licensed establishment, a private place, or a residence Endorsements are ____ to a liquor sales licence - ...ANSWER...additions ______ allow licensed establishments to sell and serve alcohol under specific circumstances. - ...ANSWER...endorsements AGCO stands for... - ...ANSWER...Alcohol and Gaming Commission of Ontario permissible hours for the sale and service of alcohol in a licensed establishment - ...ANSWER...mon-sun, 9 am - 2 am new years eve, 9 am - 3 pm daylights savings rules (fall) - ...ANSWER...turn the clock back from 2 am to 1 am

daylights savings rules (spring) - ...ANSWER...turn the clock forward from 2 am to 3 am Evidence of alcohol must be cleared away within ___ minutes after the stop-service time - ...ANSWER... 45 Only sell and serve alcohol from the ____, ___ , or ___ - ...ANSWER...LCBO, The Beer Store, manufacturer's retail stores. keep records for drink modifications (i.e. adding water to a drink) for at least __ year(s) - ...ANSWER... T/F licensees can choose to have their liquor sales licence apply to the whole premises - ...ANSWER...true Sandy's Law - ...ANSWER...Every establishment serving or selling alcohol must display a sign warning women that drinking alcohol during pregnancy can cause Fetal Alcohol Spectrum Disorder (FASD). What two documents must be displayed in any establishment selling alcohol? - ...ANSWER...Sandy's Law poster; Liquor Sales Licence seven types of endorsements - ...ANSWER...brew pub; wine pub; caterer's; room service; mini-bar; golf course; bring your own wine (BYOW);

brew pub and wine pub licensees can offer their beer/wine for takeout only if it's ___ - ...ANSWER...with food 3 rules for caterer's endorsement - ...ANSWER...- event must be sponsored by someone other than licence holder

• the licensee's employees are the only ones allowed to sell and serve alcohol
• any unserved alcohol must be returned back to the caterer's licensed premises. mini bars must include ____ - ...ANSWER...non-alcoholic beverages golf course endorsement allows ____ - ...ANSWER...the licensee to sell and serve alcohol for consumption on the playing area of a golf course 3 rules for golf course endorsements: - ...ANSWER...- alcohol may be sold and served from a mobile vending cart
• customers cannot have alcohol outside of licensed areas (i.e. parking lots, public walkways, roadways)
• while customers can have open alcohol in a golf cart, they cannot hold or drink it while driving the cart

3 rules for BYOW - ...ANSWER...- the bottle must be sealed and unopened when it is brought into the establishment

• the bottle must be opened by an employee of the establishment
• a customer can take home any unopened or unfinished wine, provided it has been securely closed by the licensee. take home the rest - ...ANSWER...all liquor sales licensees have the option to reseal a partially consumed bottle of commercially-made wine for patrons to take home T/F a customer can take home an unopened bottle of wine when it's ordered with food for takeout - ...ANSWER...True T/F: Smart Serve certification is required under an SOP
• ...ANSWER...false, though it is strongly recommended two types of permits - ...ANSWER..."no sale"; "sale" a "no sale" permit is required when... - ...ANSWER...An event is held in a location other than a private place or residence, alcohol is served free of charge a "sale" permit is required when... - ...ANSWER...Alcohol is sold, either through a cash bar or alcohol tickets, admission is charged

types of events - ...ANSWER...private, public, industry promotional, tailgate a ____ event is only for individuals who have been invited by the host (i.e. birthday parties, weddings) - ...ANSWER...private You must be this old to sell alcohol - ...ANSWER... Establishments that serve alcohol are required to also serve this - ...ANSWER...Food, non-alcoholic beverages This act determines who can sell, buy alcohol - ...ANSWER...Liquor License Act The Liquor License Act is issued by this group - ...ANSWER...Alcohol and Gaming Commission of Ontario This is a policy that means unfinished commercially made wine can be removed from premises by patron - ...ANSWER...Take Home the Rest (THTR) Establishment must do this to THTR wine - ...ANSWER...Reseal partial bottle with cork flush with top THTR applies to only which type of alcohol - ...ANSWER...Wine This policy allows patrons to bring wine with them to restaurants - ...ANSWER...Bring Your Own Wine (BYOW)

Restaurants can only sell alcohol bought from this - ...ANSWER...Canadian Government store Alcohol can only be sold and consumed here - ...ANSWER...Licensed areas Establishments cannot have a law requiring patrons to do this - ...ANSWER...Buy a minimum amount of drinks to enter Servers cannot do this to slow down someone getting drunk - ...ANSWER...Water down drinks This is the only type of container shooters are able to be served in - ...ANSWER...Round-bottomed, self- supporting glasses. No vials or test tubes. Establishments must post signs warning about this - ...ANSWER...Fetal Alcohol Spectrum Disorder The law that dictates posting signs about FASD is referred to as this - ...ANSWER...Sandy's law Hours of operation for restaurants serving alcohol are

• ...ANSWER...11am-2am Hours of operation for restaurants serving alcohol on New Year's Eve are - ...ANSWER...11am-3am Patrons have this long to finish drinks and leave after required final call - ...ANSWER...45 minutes

The AGCO does these 4 things - ...ANSWER...Regulates sale/service, reviews applications, issues endorsements, and inspects facilities Anywhere that isn't licensed, private, or a residence requires this to sell/serve alcohol - ...ANSWER...Special Occasion Permit These are the maximum fines/penalties - ...ANSWER...$100,000 plus 1 year ($250,000 for corp.) $200,000 plus 1 year for selling to minors ($500,000 for corp.) Servers have these 2 main responsibilities - ...ANSWER...Don't serve someone who shouldn't buy, Don't serve anyone intoxicated Servers/establishments have these rights - ...ANSWER...Deny entry, eject guests, refuse to serve Establishments cannot deny entry to - ...ANSWER...AGCO inspectors, law enforcements, firefighters, government inspectors These people are not permitted into establishments - ...ANSWER...Under 19 if not allowed, someone who has been barred, someone already asked to leave that day, someone selling drugs or doing illegal things A standard drink of beer is this much - ...ANSWER...a 12oz 5% glass

A standard drink of wine is this much - ...ANSWER...a 5oz 12% glass A standard drink of liquor is this much - ...ANSWER...1.5oz 40% alcohol This is the equation to figure out how much is a standard drink - ...ANSWER...% of alcohol * ounces = 60 This percentage of alcohol is excreted through sweat, breath, urine - ...ANSWER...10% The liver can process this many drinks per hour on average - ...ANSWER... This is the legal limit for BAC - ...ANSWER.... This is the legal limit for criminal BAC - ...ANSWER.... A BAC of .05 is this many milligrams per this many millileters of blood - ...ANSWER...50mg/100ml Name some factors that affect BAC - ...ANSWER...Environment, tolerance, time between drinks, body fat, gender, body size, physical health/fitness/age, medication, food/water consumed Name some signs of inebriation - ...ANSWER...Poor judgement, coordination/balance, reason/caution/memory, loss of self control an inhibitions, changing vital signs or physical appearance

Acceptable ID must be/have these 3 things - ...ANSWER...Issued by government, include photo, include birthdate List some acceptable IDs - ...ANSWER...Ontario DL, Canadian Passport, Canadian citizenship card, Canadian armed forces ID, BYID card, Secure Indian status card, Permanent residence card Is Ontario Health card an acceptable form of ID? - ...ANSWER...It is usable at discretion of establishment - it can never be required These are the 4 verification steps with old-style ID - ...ANSWER...Photo matches, First letter of ID matches first letter of last name, DOB numbers all same thickness and color, Surface of card smooth with no raised areas These are the 5 verification steps on the front of the new-style ID - ...ANSWER...Raised lettering on DL #, secondary photo and signature bottom right, raised lettering on DOB, photo/signature imprinted on card surface, background has fine line This is the 1 verification step on the back of the new- style ID - ...ANSWER...Magnetic strip These are things to consider when assessing guest - ...ANSWER...Have they been drinking? What is their mood? Are they on drugs?

These are things to consider when listening and observing guests - ...ANSWER...Tone of voice, volume, slurring These are things to consider when assessing guest body language - ...ANSWER...Slower, uncoordinated These are some questions to ask when assessing guests' conditions - ...ANSWER...Are they driving? Is there a designated driver? How are they what is their mood? After initial assessment of guest this must be done throughout visit - ...ANSWER...Keep communicating - continue to talk and assess often These are some methods to keep track of how much guests have had to drink - ...ANSWER...Use their tab, keep a separate tab for individual drink orderers, use separate glass for non-alcoholic drinks Use this system to categorize guests for easy triage - ...ANSWER...Traffic light system Alcohol can take this long to hit the brain so guests must be evaluated often - ...ANSWER...30 minutes Establishments need to have this code that they abide by for alcohol serving - ...ANSWER...Responsible Alcohol House Policy

A responsible alcohol house policy must do these 2 things - ...ANSWER...Give clear and consistent guidelines to carry out philosophy, include a goal statement List some ways to slow service to a customer - ...ANSWER...Avoidance, prioritize other tables, offer water, distract with conversations, give bar snacks List some ways to stop service - ...ANSWER...Do it in private, calm body language, non-judgemental, show concern, be firm, know the steps, alert back-up, practice List the steps to prevent guest from driving away when drunk - ...ANSWER...Convince them not to, ask a sober companion to drive, ask for their car keys, call a cab If a guest refuses to avoid driving you must do this - ...ANSWER...Call police List the information you must get if a drunk drives away

• ...ANSWER...Make/model of car, license plate #, Direction List some steps to take if it starts to get rowdy - ...ANSWER...Stop before it starts, talk to manager, move other guests away, call police Grocery stores can sell alcohol during these hours - ...ANSWER...M-Sat 9am-11pm Sunday 11am-6pm

Manufacturer's onsite stores can sell alcohol during these hours - ...ANSWER...9am-11pm List some ways grocery stores can segregate alcohol if they are open past alcohol hours - ...ANSWER...Locking cabinets, create partition, lock P.O.S. Sampling can be done outside alcohol selling hours, true or false? - ...ANSWER...False In a manufacturer's store sampling can be done anywhere, true or false? - ...ANSWER...True Sampling can be done without smartserve certification, true or false? - ...ANSWER...False Sampling in stores must be done here - ...ANSWER...Designated areas only, near alcohol section The minimum age for someone to sell, serve, handle, or deliver alcohol in Ontario - ...ANSWER... Who issues licenses for the sale, service, and delivery of alcohol? - ...ANSWER...AGCO Legislation that outlines the laws and regulations affecting the sale, service, and delivery of alcohol in Ontario - ...ANSWER...The Liquor Licence and Control Act, 2019 (LLCA)

T/F: You could be held civilly and/or criminally liable if you serve too much alcohol to a customer - ...ANSWER...True ____ events are open to the public, and allow for fundraising/profit from the sale of alcohol - ...ANSWER...public ____ events are held to promote a manufacturer's product through sampling - ...ANSWER...industry promotional T/F industry promotional events are allowed to profit from the sale of alcohol - ...ANSWER...false ____ events are generally considered outdoor social gatherings, where attendees are permitted to bring their own alcohol - ...ANSWER...tailgate events (TEP) to be eligible for a TEP, the event must be ___ - ...ANSWER...an outdoor event, held at ground level, that is held in connection with, and in proximity to, a professional, semi-professional, or post-secondary sporting event T/F at tailgating events, attendees must be permitted to bring their own alcohol - ...ANSWER...true the only person permitted to sell alcohol at a tailgate event is ___ - ...ANSWER...the permit holder

T/F permit holders for tailgate events can sell and serve homemade alcohol and/or alcohol made at a brew or fermented on premise facility - ...ANSWER...false T/F attendees at tailgate events can bring and consume homemade alcohol and/or alcohol made at a brew or on premise facility - ...ANSWER...true what is the time range that permits the sale/serving/consumption of alcohol at tailgate events?

• ...ANSWER...9 am - 2 am, mon-sun 9 am - 3 am, new years eve 3 places where alcohol can be sold in a retail environment - ...ANSWER...grocery stores manufacturers' on and off sites farmers' markets what types of liquor can be sold in grocery stores? - ...ANSWER...beer, cider, and wine what types of liquor can be sold by manufacturers' on and off sites - ...ANSWER...wine, beer, cider wine sold at farmers' markets must be ___ - ...ANSWER...100% Ontario wine cider sold at farmers' markets must be ___ - ...ANSWER...made from 100% Ontario apples

spirits sold at farmers' markets can be sold if _____ - ...ANSWER...at least 50% of the volume in the container is made at a production site in Ontario beer can be sold at farmers' markets only if ____ - ...ANSWER...the full brewing process takes place at a production site in Ontario All licensed grocery stores and manufacturers' retail stores selling alcohol are subject to the ____ & ___ - ...ANSWER...LLCA; Registrar's Interim Standards and Requirements someone 19+ who attempts to buy alcohol on behalf of another individual who is either intoxicated or under the age of 19 - ...ANSWER...second party purchaser hours for sale of alcohol at licensed grocery and manufacturer retail stores - ...ANSWER...mon-sun from 7 am to 11 pm hours for sale of alcohol at manufacturers' on-site retail stores - ...ANSWER...mon-sun, 9 am - 11 pm hours for sale of alcohol at farmers' markets - ...ANSWER...during hours of operation T/F grocery stores cannot allow exchanges or refunds outside the legal hours of sale - ...ANSWER...false; grocery stores cannot allow exchange during these hours but can allow refunds at any time

a licensed store must display beer and cider ____ - ...ANSWER...together T/F a licensed store can display beer and wine together

• ...ANSWER...false; they must be displayed separately a proportion of the containers of beer, wine, or cider on display at a licensed store must be produced by ___ breweries, cideries, and wineries - ...ANSWER...small T/F: on manufacturer's on-site retail stores, customers cannot carry a sample/consume it in an area other than the sampling area - ...ANSWER...false T/F: samples cannot be sold at a profit - ...ANSWER...true 2 ways liquor can be delivered - ...ANSWER...1. Licensed Liquor Delivery Services

2. Liquor Sales Licensees selling liquor with food for takeout or delivery T/F: all types of liquor that is securely closed can be sold for takeout/delivery with food - ...ANSWER...true T/F: there is no limit on the amount of liquor that can be sold for takeout/delivery - ...ANSWER...true T/F licensees are required to charge for delivery - ...ANSWER...false; they can though if they choose

During what times are the sale and delivery of liquor with food allowed? - ...ANSWER...between 9 am - 11 pm T/F: You can deliver to the person who did not pay for the alcohol, so long at they are at the delivery address and at least 19 - ...ANSWER...true 8 pieces of information to record for delivery/takeout of alcohol - ...ANSWER...1. name and address of the licensee

2. name and address of the purchaser
3. delivery address
4. kinds and quantities of liquor delivered
5. date the order is placed 6 date of delivery
6. price of liquor (+ delivery fee, if any)
7. name of delivery person and their delivery licence number (if not an employee of the liquor sales licensee) _____ means that an individual can sue you for damages

• ...ANSWER...civil liability

lawsuit brought by an innocent third party who was injured by an intoxicated guest; is this a criminal or civil liability? - ...ANSWER...civil what are the three ways you can be found civilly liable?

• ...ANSWER...under the LLCA by a court ruling of negligence or lack of "duty of care" under the occupier's liability act (OLA) ____ means that servers have an obligation to their guests to keep them safe from harm - ...ANSWER...duty of care what does the OLA deal with? - ...ANSWER...injuries caused by the condition of the premises or the activities that take place on the premises. your record of a situation that has occurred within your establishment and how it was handled is called a(n) ______ - ...ANSWER...incident report 8 situations in which you need to write an incident report - ...ANSWER...- minor presents false i.d.
• intoxicated customer is refused service
• customer becomes violent/a fight breaks out
• customer is asked by staff to leave
• transportation is arranged for an intoxicated customer
• an AGCO inspector visits your establishment
• a customer has an accident or becomes ill

• the police are called does the LLCA exclusively prohibit underage persons from entering establishments that serve alcohol? - ...ANSWER...no; however, in some cases, it may be a condition of the licence you have the obligation to remove an individual if you believe that person falls into one of which two categories? - ...ANSWER...person not permitted by law to be on the premises person on the premises for unlawful reasons or is breaking the law on the premises. 4 ways to ensure an intoxicated customer gets home safely - ...ANSWER...call customer a cab send customer home with a sober friend call a family member or friend to pick the customer up call the police if the customer insists on driving 3 consequences of serving underage customers can include - ...ANSWER...- monetary penalties imposed by the AGCO
• charges by the police
• suspension or revocation of liquor licence

9 valid forms of ID - ...ANSWER...Ontario driver's licence Canadian citizen card Canadian armed forces identification card Bring Your Identification (BYID) card Secure Indian Status card Permanent resident card Photo Card (issued under Photo Card Act 2008) Canadian Passport Ontario Health Card, if offered voluntarily. What should you do when a customer shows an I.D. that was not issued in Ontario? - ...ANSWER...Ask to see a second piece of I.D. and compare. ____ creates the intoxicating effects of cannabis - ...ANSWER...THC ____ is a non-intoxicating compound, meaning it does not create symptoms of intoxication - ...ANSWER...CBD T/F: consuming alcohol and cannabis at the same time can increase levels of intoxication - ...ANSWER...true What does the SIMPLE approach for licensed establishments stand for - ...ANSWER...S: check for signs of intoxication I: ensure ID is valid M: monitor alcohol consumption P: prevent over-service

L: determine level of intoxication E: evaluate risk before departure A valid ID is one that is issued by the government and includes a person's ____ and _____ - ...ANSWER...photograph; date of birth a ___ is a document that states an establishment's commitment to safe and responsible alcohol sales and service and outlines processes and procedures for staff to follow - ...ANSWER...house policy T/F: A driver's licence number and date of birth is presented with raised lettering - ...ANSWER...True How long until a G1 licence expires? - ...ANSWER...5 years from when the written test was take? What is the expiry date for a driver's licence, excluding G1 licences? - ...ANSWER...the person's birth date What does the first letter before the driver's licence number represent? - ...ANSWER...the first letter of the driver's last name What do the 9th and 10th numbers on a licence number represent? - ...ANSWER...the last two numbers of the person's year of birth

What do the last two numbers on a driver's licence represent? - ...ANSWER...day of birth Driver's licences issued to individuals aged 16 to 18 will have what? - ...ANSWER...an "age 19" banner followed by the exact date the cardholder turns 19. What does the back of a driver's licence include? - ...ANSWER...machine readable barcode; trillium logo. SIMPLE approach for retail sales - ...ANSWER...S: check for SIGNS of intoxication I: make sure that a customer's ID is valid M: MONITOR what is going on around you P: PREVENT customers from purchasing alcohol if they are underage or intoxicated L: LET your manager and co-workers know if you have refused a sale E: EVALUATE the best way to respond, informing your manager, co-workers, and the police as required T/F: You shouldn't give someone a drink they didn't order - ...ANSWER...True Can a server use the original screw cap to reseal a bottle of wine so that the customer can take it home under THTR? - ...ANSWER...No, the bottle must be