3CX Academy, Intermediate Certification | 60 Questions with 100% Correct Answers | Verifie, Exams of Community Corrections

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3CX Academy, Intermediate Certification | 60

Questions with 100% Correct Answers | Verified |

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1. User A from group A has "Show presence to group members" and "Can See group members" checked, User B from group B has the same. Can they see each others presences? - ✔️✔️ No
2. Certificates in PFX format are single files containing the certificate and the private key. - ✔️✔️ True
3. Is there a way to add a company phonebook contact from the 3CX client - ✔️✔️ Yes
4. You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three extensions are added as members of this Ring Group (in order A, B, and C). Let's assume that extension B is engaged in a call. Extension A and C are available. A new call comes into this Ring Group. If extension A does not answer the call after the configured "Ring Time" the call will be forwarded to the "Destination if no answer" - ✔️✔️ False
5. The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone it receives. - ✔️✔️ True
6. In general, calls from a Queue to an IP phone will never leave a missed call notification.

• ✔️✔️ True

7. On an existing 3CX installation, if you want to change the public FQDN but keep the same license key, you must take a backup with all options except "Include License Key & FQDN," release the FQDN from the license key, reinstall 3CX, restore the backup and enter the new FQDN with the old license key. - ✔️✔️ True
8. When custom prompts are used during the announcement of the Digital Receptionist, the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono. - ✔️✔️ False
9. Can a range of dates be defined as a Holiday? - ✔️✔️ Yes
10. All extensions are added to the "DEFAULT" group (which can be renamed) upon creation. - ✔️✔️ True
11. STUN is a method enabling deskphones to discover their public IP address and port mapping of their internal SIP port. - ✔️✔️ True
12. In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V backup -> finish the V15 installation. - ✔️✔️ True
13. Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard Edition" license. Can extension 100, by any means, only log out from Queue A as an active agent but not from Queue B? - ✔️✔️ No

14. The default backup folder set during the installation in Windows is C:\ProgramData\3CX
    Instance1\Data\Backups. If you uninstall 3CX, is this folder deleted without warning along with all its contents? - ✔️✔️ Yes
15. An extension is part of a ring group. This extension has switched its profile to DnD and has been configured to redirect all calls to the extension, to voice mail. Will all calls to the ring group also be redirected to the voicemail of the user? - ✔️✔️ False (No)
16. If you choose to use your own public FQDN during the 3CX installation, can you use a wildcard certificate, if it covers the FQDN you want to use? - ✔️✔️ Yes
17. As the 3CX SBC can help overcome NAT issues no NAT is required at all, neither at the remote location where the SBC is located nor on the firewall in front of 3CX. - ✔️✔️ True
18. Chat messages across the users of a group can be blocked by unticking the right "Can Chat with group members." - ✔️✔️ False
19. Voice mailbox greetings can be different based on the user's profile status. - ✔️✔️ True
20. A caller connected to a Digital Receptionist can directly dial the extension number of a user and will directly be transferred to that extension. - ✔️✔️ True
21. When a STUN IP phone is booted and prompts the user to authenticate (RPS), the user must enter the Extension Number and voicemail PIN. - ✔️✔️ True

22. Every extension in 3CX can have its own personal web meeting URL. - ✔️✔️ False
23. The order of added extensions in a Ring Group does not matter regardless which "Ring Strategy" is used by the Ring Group. - ✔️✔️ False
24. The amount of Polling Strategies for Queues depends on the license key activated in 3CX. - ✔️✔️ True
25. An extension can only be part of one group at a time. - ✔️✔️ False
26. In the extension settings, enabling the "Disallow use of extension outside the LAN" option also blocks remote 3CX Clients from registering. - ✔️✔️ False
27. Inbound Rules are configured to route calls to different destinations based on time. The host which runs 3CX is configured to use UTC as its timezone. The timezone during the 3CX Install Wizard was set to be EEST or GMT+2. Which time zone will call routing be based upon? - ✔️✔️ EST or GMT+
28. Review the FQDN allocation guidelines (https://www.3cx.com/docs/fqdn-managment- allocation/) and validate this statement: In case 3CX was installed with a custom own domain for company.domain.com the 3CX WebMeeting URL will be domaincom.3cx.net

• ✔️✔️ False

29. Does the order of agents in Queues matter when the polling strategy is "Round Robin?"

• ✔️✔️ Yes

30. While using 3CX with a "Pro Edition" key, Ring Groups have more than two Ringing Strategies available. - ✔️✔️ False
31. Inbound Rules can route calls to destinations based on the time of day. There are a maximum of two different destinations configurable. - ✔️✔️ True
32. Extension 100 is an agent of two Queues. 3CX is licensed with a "Standard Edition" license. Can extension 100, by any means, only log out from Queue A as an active agent but not from Queue B? - ✔️✔️ No
33. In order to configure the 3CX SBC to connect to 3CX, only the following information needs to be known of the 3CX PBX: 3CX PBX Tunnel Port, 3CX PBX SIP port and 3CX PBX Tunnel password. - ✔️✔️ True
34. In a Ring Group you have 3 extensions assigned and the "Ring Time" is set to 20 seconds. While using the "Prioritized Hunt" ring strategy, the call will be forwarded to the "Destination if no answer" after 20 seconds. - ✔️✔️ False
35. Time based scheduling operations are performed based on the timezone which is configured on the host system. - ✔️✔️ False
36. RPS is a method where factory default IP phones will be instructed by an online service to request the provisioning file from a specific URL. - ✔️✔️ True

37. "Office Hours" and "Breaks" for an extension have been specified. The extension should change its profile status based on the time of day. The profile status during "Break" time will be set to "Do Not Disturb." - ✔️✔️ False
38. The default backup folder set during the installation in Windows is C:\ProgramData\3CX
    Instance1\Data\Backups. If you uninstall 3CX, is this folder deleted without warning along with all its contents? - ✔️✔️ Yes
39. The order of added extensions in a Ring Group does not matter regardless which "Ring Strategy" is used by the Ring Group. - ✔️✔️ False
40. The minimum license key level required to use Queues within 3CX is a "Standard Edition" key. - ✔️✔️ True
41. Every extension in 3CX can have its own personal web meeting URL. - ✔️✔️ True
42. Can a range of dates be defined as a holiday? - ✔️✔️ Yes
43. "Office Hours" and "Breaks" for an extension have been specified. The extension should change its profile status based on the time of day. The profile status during "Break" time will be set to "Away." - ✔️✔️ True
44. You install 3CX on premise in a NATed environment with local and remote extensions. During the installation you defined to use your own external and internal FQDN. This means that you must create two A records. One on your external and one on your

internal DNS server. Both must point to your public IP address in order to be able to use 3CX Webmeeting. - ✔️✔️ False

45. On a 3CX installation you have changed the SIP Port to 6060. A backup of this install is taken with all possible options. If you use this backup when performing a brand new installation of 3CX, will the SIP Port of 3CX still be 6060? - ✔️✔️ No
46. In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full Backup of V14 -> Uninstall V14 -> Install V15 -> Pass the PBX Wizard and Setup Wizard -> from the running install, then restore the v14 backup. - ✔️✔️ False
47. In the extension settings, enabling the "Disallow use of extension outside the LAN" option also blocks remote 3CX Clients from registering. - ✔️✔️ False
48. When you have your extension set to profile status "Custom1" or "Custom2", your extension will switch back to "Available" when automatic profile switching is enabled for this extension. - ✔️✔️ True
49. One single Digital Receptionist can handle multiple callers at the same moment. - ✔️✔️ True
50. The 3CX SBC tunnels all SIP and RTP traffic to 3CX over a single port. - ✔️✔️ True

51. In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V backup -> finish the V15 installation - ✔️✔️ True
52. Chat messages across the users of a group can be blocked by unticking the right "Can Chat with group members." - ✔️✔️ False
53. When assigning "Extension Group Rights" to an extension, if you give extensions the "Manager" role they will always have all rights enabled and they can not be altered. - ✔️✔️ False
54. Users can be notified about missed calls via email. - ✔️✔️ True
55. With the group right "Can manage the company phonebook", an extension can alter the Company's Phonebook from their 3CX Client. - ✔️✔️ True
56. When custom prompts are used during the announcement of the Digital Receptionist, the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono. - ✔️✔️ False
57. Is there a way to add a company phonebook contact from the 3CX client? - ✔️✔️ Yes
58. The configurable "Menu Options" in Digital Receptionists are 0-9, * and #. - ✔️✔️ False

59. Digital Receptionists have the ability to hunt for extensions by the means of "Call By Name", where the first 3 letters of the surname need to be entered on the keypad of the phone. - ✔️✔️ True
60. Paging Groups merge multiple extensions into one single extension number. However, audio flows only from the caller to the members of this group. - ✔️✔️ True