911- Officer National Certification Study Guide 2024, Exams of Medicine

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911- Officer National Certification Study

Guide 2024

T or F: A 9-1-1 Officer can be found guilty of willful neglect (gross negligence) if they fail to follow agency procedures during a 9-1-1 call ✔ True T or F: Tipping off someone about a criminal investigation is a misdemeanor ✔ False T or F: If you query the state teletype system to check a license plate or a criminal history fr a friend who is not in law enforcement, you can be prosecuted for a felony ✔ True List three branches of the federal government ✔ Executive, Legislative, and Judicial T or F: Petty theft is a felony ✔ False T or F: Aggravated assault and/or battery is a felony ✔ True The typical full-time fire department (from the course manual) is typically segmented by the following method: A. District, personnel, station B. District, battalion, company C. District, organization, personnel ✔ B- District, battalion, company The first priority of the 9-1-1 Officer ✔ Obtain and verify the location of the emergency The second priority of the 9-1-1 Officer on an Emergency Call ✔ Determine the type of call The three basic elements of a telecommunication system are A. Optical fiber, Network, Modern B. Signal, Channel, ATM C. Transmitter, transmission medium, receiver ✔ C- Transmitter, transmission medium, receiver

List the two emergency response modes ✔ Emergency Non-Emergency List two enhancements to a basic 9-1-1 system that makes it an Enhanced 9-1-1 (E9-1-

✔ Ani and Ali The person who sends information ✔ Sender The content of information sent by sender ✔ Message The response from the receiver back to sender which the sender uses to ensure understanding ✔ Feedback The person who receives the information sent ✔ Receiver Select the types of TDD calls a cell taker may receive A. A recorder spoken announcement to the call taker that a TDD call is being placed, such as "HEARING IMPAIRED CALLER USE TDD" B. Audible tones which quickly notify the call taker that a TDD call is being placed C. All of the Above ✔ C- All of the above T or F: PSAP's may provide TDD equipment only a limited number of positions, such as at only a supervisor's position, or at only one decided call taker's line ✔ False T or F: PSAP's that have ANI and ALI on the non-TDD lines must ensure that TDD calls have the same access to enhanced features as do voice telephone calls ✔ True Direct Access Means: A. PSAP's a private 7-digit number for the deaf and hearing impaired callers B. PSAP's must have a separate 9-1-1 line for TDD callers C. PSAP's can directly receive TDD calls without relying on an outside relay service or third-party services D. All of the above E. None of the above

✔ C- PSAP's can directly receive TDD calls without relying on an outside relay service or third-party services T or F: PSAP's must correctly transfer TDD calls, as they do voice calls ✔ True T or F: Secondary PSAP's must be able to receive transferred TDD calls as efficiently an as effectively as voice calls ✔ True Which of the following actions is "not" permissible by the FCC? A. Communications for testing purposes for proper station and system maintenance B. Communications related directly to the imminent safety-of-life or property C. Communications directly related and necessary to those actives which make the license eligible for the station license D. The use of a code indicating the individual appears to be a middle- eastern Muslim ✔ D- The use of a code indicating the individual appears to be a middle- eastern Muslim T or F: ICS could be used to manage a training conference, charity fundraising even,t or emergency response and recovery ✔ True What are the three phases of an emergency call? ✔ Phase One- Call Receiving Phase Phase Two- Response Phase Phase Three- Pre-Arrival Phase Upon arrival at a fire, a top priority is to get water to the fire. The most correct method explained in the course manual is: A. Fire hydrant attached to the water system B. Standpipe system installed in a building C. Tanker truck D. All of the above ✔ D- All of the above Which of the following is "not" a Type A personality according to the course manual? (pick more than one) A. Someone who is a good listener B. Someone who expresses their feelings openly C. Someone who is aggressive D. Someone who finishes sentences for others E. Someone who holds their feelings in

✔ A and B- Someone who is a good listener and someone who expresses their feelings openly The basic needs of the fire service to meet its mission goals are: A. Organization, personnel, training, resources B. Rescue, protect, exposures, confinement, extinguishment, and overhand C. Water, hydrants, trucks, and ladders ✔ A- Organization, personnel, training, resources Select which EMS response unit requires a paramedic onboard ✔ ALS Negligence, Nuisance, Defamation, Intentional torts, Statutory, Economic and Competition Law A. Family Law B. Contract Law C. Property Law D. Tort Law ✔ D- Tort Law An area of law that deals with marriage, civil unions, domestic partnerships, abuse, legitimacy, adoption, abduction, divorce, custody, property settlement, visitation, and awards: A. Family Law B. Contract Law C. Property Law D. Tort Law ✔ A- Family Law Legally binding promises or agreements between parties that the law will enforce: A. Family Law B. Contract Law C. Property Law D. Tort Law ✔ B- Contract Law Land, other physical possessions, and intellectual property: A. Family Law B. Contract Law C. Property Law D. Tort Law

✔ C- Property Law Red Flags on Fire calls include: A. Possible hazardous materials B. Any life hazards- person trapped or missing C. Abandoned or vacant buildings D. Arson E. All of the above ✔ E- All of the above A responsibility to act in a certain manner: A. Duty to Preform B. Breach of Duty C. Proximate Cause (Causation) D. Damages ✔ A- Duty To Preform Any person, their heirs, or their property was actually physical, emotionally, or financially hurt, lost something or the ability to earn money in the future: A. Duty to Preform B. Breach of Duty C. Proximate Cause (Causation) D. Damages ✔ D- Damages A result of the direct or nearness of actions: A. Duty to Preform B. Breach of Duty C. Proximate Cause (Causation) D. Damages ✔ C- Proximate Cause (Causation) A failure to act in the manner required: A. Duty to Preform B. Breach of Duty C. Proximate Cause (Causation) D. Damages ✔ B- Breach of Duty Complete: C

Y M B A L S

✔ Color Year and Model Make Body Style Any other Description License Plate State of License Plate Personal descriptions should be described in the following format: A. Race, sex, pants, shirts, shoes B. Physical, from top to bottom then clothing from top to bottom outside-in C. Clothing outside in then physical top to bottom ✔ B- Physical, from top to bottom then clothing from top to bottom outside-in Select which position below is not a member of the local emergency medical services: A. First Responder B. Paramedic C. Emergency Medical Dispatcher D. Police Officer E. Emergency Medical Technician ✔ D- Police Officer A legal responsibility to act. When someone is legally responsible for their actions: A. Negligence B. Gross Negligence C. Vicarious Liability D. Liability E. Standard of Care ✔ D- Liability An indifference to, and a blatant violation of, a legal duty with respect to the rights of others: A. Negligence B. Gross Negligence C. Vicarious Liability D. Liability

E. Standard of Care ✔ B- Gross Negligence Failure to act with prudence that a reasonable person would exercise under the same circumstances: A. Negligence B. Gross Negligence C. Vicarious Liability D. Liability E. Standard of Care ✔ A- Negligence A legal concept that holds someone liable for their actions, inaction, errors, and omissions of those employees they supervise or direct: A. Negligence B. Gross Negligence C. Vicarious Liability D. Liability E. Standard of Care ✔ C- Vicarious Liability Reasonable actions, under the circumstances, in comparison to the actions of others with similar training and direction in a given situation: A. Negligence B. Gross Negligence C. Vicarious Liability D. Liability E. Standard of Care ✔ E- Standard of Care Messages broadcast over the radio should be transmitted at a rate between: A. 20-30 words per minute B. 30-40 words per minute C. 40-50 words per minute ✔ B- 30-40 words per minute Write the full words of how the address 4134 Winding Drive ✔ Four one three four Winding Drive Military Phonetic Alphabet ✔ A-Alpha B-Bravo

C-Charlie D-Delta E-Echo F-Foxtrot G-Golf H-Hotel I-India J-Juliet K-Kilo L-Lima M-Mike N-November O-Oscar P-Papa Q-Quebec R-Romeo S-Sierra T-Tango U-Uniform V-Victor W-Whiskey X-XRay Y-Yankee Z-Zulu