Roles and Functions of Security Management: Protector Service and Special Services, Slides of Cytology

Download Roles and Functions of Security Management: Protector Service and Special Services and more Slides Cytology in PDF only on Docsity!  INTRODUCTION RM 500,000 FACTORY ROBBERY 13/11/2009 (UNI) NILAI: Two robbers made off with almost RM500,000 worth of electrical cables and components from a factory here early yesterday. A masked man armed with a ÂparangÊ was believed to have climbed over the fence before forcing three security guards to open the gates to allow a lorry driven by an accomplice into the grounds. State Criminal Investigation Department chief Assistant Commissioner Mohd Zaki Masroh said the suspects tied up the guards before loading the lorry with the goods. Police were notified several hours later when another security guard who turned up for duty found his colleagues tied up. Topic 2  Roles of Security Management in the Organisation LEARNING OUTCOMES By the end of this topic, you should be able to: 1. Explain the roles of security management in an organisation; and 2. Discuss the types of security services provided by the security management and its personnel.  TOPIC 2 ROLES OF SECURITY MANAGEMENT IN THE ORGANISATION 18 The news clips above are two examples of major reported theft or robbery incidents occurring in Malaysia. These cases are not only limited to Malaysia only, but also occurs in other parts of the world as well. To overcome this problem, organisations are now taking this seriously and taking measures to curb this. ROLES AND FUNCTIONS OF THE SECURITY MANAGEMENT The singularly most conspicuous role of the Security Department in any organisation is that of a protector or guardian-protecting the organisationÊs property, product or merchandise, assets, equipment, reputation, and employees. This responsibility is not restricted to just the organisationÊs assets and employees. It extends to non-employees as well, be they guests, patrons, customers, or any other form of invitees on company property or the company 2.1 Armed men loot goods worth USD 12.7 million in Malaysia Kuala lumpur, 21/11/2009 (UNI) In one of the biggest heists in Malaysia, more than 20 men armed with machetes drugged and assaulted security personnel before carting away computer parts worth USD 12.7 million from a warehouse in Penang, northern Malaysia. Two container trailers driven by men dressed in Rela, the countryÊs voluntary immigration workers uniform, arrived at the MASKargo Complex in PenangÊs Batu Maung at 2.15 a.m. on that day and the men driving the vehicle told the two Customs officers manning the checkpoint that they were there to flush out illegal workers, the Star newspaper reported. Once the vehicles were inside the premises, robbers armed with machetes sprung out and rounded up 17 people in the area, including the two Customs officers and two Malaysia Airport bhd personnel and beat them up. The robbers also plied their captives with chloroform, the paper said. Within an hour, they piled 585 cartons and 18 pallets of microchips and motherboards manufactured by a multi-national company into the containers. The loot estimated to be worth USD 12.7 million was said to be the countryÊs biggest ever heist, the daily said. TOPIC 2 ROLES OF SECURITY MANAGEMENT IN THE ORGANISATION  21 (s) Provides emergency courier and escort services as and when required. (t) Acts as adviser and in-house consultant to senior management on all security-related matters. (u) Consider to fix wide range CCTV coverage at the vulnerable locations to detect any intruders or theft by own staff. (v) Conduct emergency/unexpected screening amongst the staff during check- in/check-out to detect any theft/pilferage of company properties. OTHER ROLES OF SECURITY MANAGEMENT This wide-ranging list by no means exhausts the possible protection services that will fall on a given Security Department as it responds to specific conditions. What the previously listed menu does suggest is the general purpose of the security function in any organisation is to protect the company (people and assets) against attack or loss. Within protective role of the security department and its personnel, there are a host of sub-roles that are often neglected or unrecognised by security management. These sub-roles may be divided into three service categories. 2.2.1 Special Services The Security DepartmentÊs aims are tailored to contribute to the achievement of organisationÊs goals. Company executives, who provide vital leadership for organisational goal attainment, have personal goals that are inseparable from organisational goals. More often than not, their goals are company goals. Service, then, to the „company‰ and service to management should be one and the same, for what is good for the executive team is good for the organisation and vice versa. All demands for protective service, whether clearly related to the work environment or of a peripheral nature comprising senior management, needs attention. The security management that understands the reasonableness and logic of providing the broadest possible range of special services moves the function of security more closely to the mainstream of the business and makes a more substantial contribution to the overall success of the organisation. A sampling of special services follows. 2.2  TOPIC 2 ROLES OF SECURITY MANAGEMENT IN THE ORGANISATION 22 (a) ExecutiveÊs Home Security Survey The executive, who wishes to „make safer‰ his or her home, by installing protective measures against criminal intrusion and attack, has the choice of calling the police for advice, hiring an outside security consultant, attempting to select appropriate defences personally, or calling on the organisationÊs security staff. The latter is recommended-providing, of course, the staff has the expertise to attain the required degree of security. The homes of executives are far more attractive targets for burglary than those of the average employees, and it is always and intelligent task to take extraordinary measures of precaution. Executive home surveys will also examine the possible use of digital or central station alarming, inventory of valuable personal properly (which comprises recording serial numbers, photographing, videotaping, and/or marking), and establishment of emergency procedures and exterior lighting, to name a few of the areas of concern, depending on the person and properties to be protected. It should be kept in mind that if company funds are expended to safeguard executives and the company wants the tax advantage of such expenditure, an outside independent security consultant must approve, recommend, or otherwise agree such protection costs are essential and reasonable. (b) Investigative Assistance Sooner or later the whole gamut of investigative skills can be used in peripheral service-from tracing the license plate of a hit-and-run driver who sideswiped an executiveÊs car, to tracking the source of an obscene letter sent to an executiveÊs home, to locating (in co-operation with police) the runaway daughter of an executive. Such investigative service need not be limited to executive or senior management problems; someone in the middle management or a key supervisor in the company could have a problem that the senior management feels is deserving of company attention. (c) Bodyguard/Escort Service The bodyguard duties comprise another dimension to the variety of special services the security organisation can provide. Such services could be any of the following: (i) Escorting couriers or messengers; (ii) Intermingling with guests at special social functions; (iii) Serving as an executiveÊs chauffeur, temporarily or permanently; TOPIC 2 ROLES OF SECURITY MANAGEMENT IN THE ORGANISATION  23 (iv) Serving as courier; (v) Serving as escort for members of executivesÊ families; (vi) Serving as escort for dignitaries who are guests of the firm; and (vii) Serving as escorts for company executives visiting locations deemed hazardous. (d) Emergency Service Most of the Security Departments run round the clock operation from an alarm room, security operations room, or desk. Because of that 24-hour telephone capability, the department can offer company management a unique emergency service, as follows: Every member of the management participating in the emergency plan provides the department with a data card or electronic file that mentions the name, sex, and date of birth of the executive and his or her whole family; their home address and phone number, with directions how to reach the home; the address and phone number of any summer or second homes and directions how to reach those residences; the names and phone numbers of family physicians and dentists; local police departmentÊs address and phone number; local fire and rescue departmentÊs names and numbers; local ambulance data; local hospital and emergency service data; insurance agentÊs identity and number; description and license numbers of family vehicles; and identity of people to call (family, neighbours, or friends) in the event of an emergency. The data card, computerised or manual is maintained in a round the clock operational room. When an executive is travelling, he calls in a supplement to the file, listing his itinerary with phone numbers. The emergency service becomes a clearinghouse for processing emergency messages, dispatching emergency services, notifying appropriate people of problems, and expediting the flow of such information. Sure enough the executive or a member of his family can call the police, fire department, rescue squad, and so forth directly and perhaps faster than routing the call through the Security Department. On the other hand, youngsters at home alone or domestic employees could be at a loss as to whom to call. Even an executiveÊs wife might choose to call the Security Department before calling the police if her husband is travelling-for instance, if she is scared and felt a prowler was on their property. A call from the companyÊs Security Department reporting to the police that a prowler was on the property of an executiveÊs home would, in all probability, receive a quicker response than the wife calling the police herself. There are a number of clear benefits to this type of service, still relatively unheard of and rare, but a growing  TOPIC 2 ROLES OF SECURITY MANAGEMENT IN THE ORGANISATION 26 impressed that the Security Department is concerned about the protection of female employees and not only the more business-related security activities. Other employee self-protection programmes, such as kidnapping prevention for executives, protection of personal property and home for regular (nonexecutive) employees, and basic self-defence, are all programmes the Security Department possibly could offer, even on an optional basis, to employees of the company. This type of educational service demonstrates that the security organisation cares about the employees of the organisation. Accordingly, the service tends to build a foundation of respect and support for the departmentÊs main goals of protecting the organisation. However, its always good to follow that the employee should be taught to act as first responder at work place. They should respond positively to any eventualities and to handle the problem before arrival of security personnel or Fire & Resource personnel in case of fire break out at the work place. (d) Unit or Departmental Presentations Another significant educational service role that the Security Department plays is in giving security presentations to various units or departments of the organisation. If a particular company unit-regardless of its organisational function or composition-wishes to hear from the Security Department, then the department should respond with a message aimed at that particular group. Housekeeping, Engineering, Purchasing, the Faculty Club, Merchandising Managers, the Youth Council-any group within the work environment-is worthy of the Security DepartmentÊs time and attention. (Sometimes it is essential to cultivate an interest in security among the departments of the organisation.) The objective of each presentation, regardless of the audience, is two-fold. First, the Security Department should educate the group on the role and significance of the security function in the whole enterprise. This should be done in an entertaining and intriguing way; the description of the security organisation and its assignments can be liberally sprinkled with actual „war stories‰ that fascinate those not connected with the world of security. The second part of the objective is to point out to whatever group is being addressed how its role, contribution, or responsibility ties in with the security and protective efforts of the company or institution. In that way, the group can identify and relate to the security organisation. The educational efforts strive to bridge the gap between the Security Department and the rest of the organisation. The gap has been an accepted fact for too long; indeed, it has served to isolate security from the rest of the organisation. Regrettably, that isolation or insulation has bred distrust and TOPIC 2 ROLES OF SECURITY MANAGEMENT IN THE ORGANISATION  27 fear of the security function-a function that must, if it is to be truly effective, have the understanding, trust, and support of all employees of the organisation. 2.2.3 Management Services For the Security Department to make the maximum contribution to the organisational goals, security personnel (particularly at the managerial level) should achieve visibility as company management representatives as well as security management representatives. Specialists, as significant as they may be, make limited contributions. Those who demonstrate interest in company problems and affairs, and who serve on several committees not particularly constituted for pure protection purposes, play an additional, new role in the organisation. They provide the company with a managerial support or service always in demand in organisational life. This new dimension in securityÊs role must be sought out and cultivated, because the Security Department has traditionally been content to limit its activities, and sometimes its image, to that of „company policeman.‰ Organisational management, as a consequence, is accustomed to looking beyond the Security Department for general problem- solving counsel and assistance.  Security is basically a protective service of prevention, most evidently engaged in such general protective activities as access control, cargo protection, and building security, investigation of criminal activities, inspections, and enforcement of company rules.  Security can and should also provide a number of related services. Special services might comprise executive protection, bodyguard service, special investigations, and emergency services.  Security should be actively engaged in educational services, bringing security awareness to new and established employees and to supervisors whose responsibility must comprise loss prevention.  Wherever possible, the effective Security Department will seek out ways to expand its role, making its presence felt in a positive way, as a general problem-solving arm of management services.  TOPIC 2 ROLES OF SECURITY MANAGEMENT IN THE ORGANISATION 28  Security management becomes the interface where strategies and work plans meet armed and violent challenges, the "living" interface which allows the agency to cope with unforeseen events and at the same time provide a sense of stability to humanitarian work. Bodyguard services Disaster preparedness Escort services Emergency services Employee self-protection programmes Investigative assistance Security management 1. Explain the statement, „The value of the Security DepartmentÊs service is better measured by what does not happen than by what does.‰ 2. Briefly stated, what is the general purpose of the security function in any organisation? 3. Give four examples of special services that the Security Department might provide to company management.  1. Describe how the Security Department might set up and operate an emergency service for the benefit of company management. 2. What are two objectives of the Security Department in making presentations to other company units or departments?