A1 Final Exam Practice Test 100% VERIFIED ANSWERS 2024/2025 CORRECT, Exams of Business Administration

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A1 Final Exam Practice Test

100% VERIFIED ANSWERS

2024/2025 CORRECT

Mission Excite and educate our customers by opening the door to enhanced safety, value, and a world class home service experience. Vision To create a company that enables our employees to dream big and achieve more than they thought possible. Core Values First "A" A-Always Improving Core Values "1" 1 - Aspire to be # Core Values "G" G-Growth Core Values Second "A" A-Attitude Core Values "R" R-Respect Core Values Third "A" A-Accountability

Core Values "G" G-Gratitude Core Values "E" E-Ethics On what side does the BLACK coned spring go on? Right On what side does the RED coned spring go on? Left IPPT Inch, Pounds, Per, Turn What does TORCH stand for? Technical, observational, rapport, communication, and handoff Which Drum do you set cable tension on first? Left drum When winding a spring where should our ladder placement be? On the side (avoiding the danger zone located in front of the spring) How much should you tighten set screws for springs or drums? 3 x 1/4 turns Should we pull the operator's manual release when the door is in the UP position or the DOWN position? DOWN What do we Always offer our clients when making our pre call?

A drink from the gas station. A1GSALES - A # Announce Yourself A1GSALES - 1 First Impressions (building rapport) A1GSALES - G Gather Intel A1GSALES - S # Start The Work A1GSALES - A # Assess Other Issues A1GSALES - L Leverage Other Repairs A1GSALES - E Expert Help A1GSALES - S # Sell it Right What is the first green light? Mellow The Customer What is the second green light? Need it Now What is the third green light?

All there all aware What is the fourth green light? Price desensitization What is the Fifth green light? Pre-approved What do the 3 numbers on the spring represent? Wire diameter, spring inner diameter (ID), and spring length. What happens to IPPT when spring inner diameter (ID) goes up? IPPT goes down How many coils do you count in your ruler when measuring wire size on a spring? 20 What are the four things you need to know in order to figure out IPPT Drum Type, Track Type, Door Size, Door Weight (lbs). What do you use on the SSC app if you know the springs on the door but not the weight? The Weight Calculator What do you use on the SSC app if you know the weight of the door but not the type of springs? The Spring Calculator How much headroom do you need for 0 clearance track? 5 - 8" How much headroom do you need for LHR track? 8 - 12" How much headroom do you need for 12" radius?

15"

How much headroom do you need for 15" radius? 18" What is the horizontal track height for a 7' with a 12" radius? 88" What is the horizontal track height for a 7' door with a 15" radius? 91" What are the only three things you need to know to figure out turns on a door? Radius, Drums, and Height of the Door What happens to the life cycle of a spring when you increase IPPT? The Life Cycle goes down What are the 2 main types of drums A1 uses for most doors? Canimex 400-144 & Canimex 400- 96 What 2 types high lift drums does A1 use? Canimex 525-54 & Canimex 575- 120 What does OJA stand for? Opportunity Job Average What does KPI stand for? Key Performance Indicator How long is A1's parts warranty (hinges, cables, parts on an operator, etc) 1 year How long is A1's labor warranty without a membership?

30 days How many inches high should the wall button be mounted? 60" Can we operate on motors that are pre-dated 1993? No Can we program remotes on operators that pre-date 1993? Yes, with a liability waiver What is the max weight lifting capacity of a jackshaft? 850 lbs What is the max door height a jackshaft can lift? 14' What is the max square footage a jackshaft can support? 180 sqft. Can you use a jackshaft on a rear-mounted torsion system? No What is the warranty on an 87504 motor? Lifetime What is the warranty on an 84505 belt? Lifetime What is the warranty on an 81550 parts? 1 Year What is the warranty on an 98022 parts?

5 years (1 year on LED) What is the warranty on the 81550 motor? 4 years What is the most common size of cables width used by A1? 1/8 of an inch What size cables width does A1 use for heavy duty doors? 5/32 of an inch What three parts make up a cable? The wire, the sleeves, and the stops. What drum is used on a vertical, high lift? 1100 - 216 - VL What four things are needed to CYA (Cover Your Ass)? Notes, liability waiver, estimates and quotes, & pictures and videos. What three things should be collected if the customer is paying with a check? Drivers license number, the state of the ID, and the expiration date. What is the best way to keep track of the inventory in your van? Daily inventory report email How many remotes come with the 87504 operator? 2 remotes How many remotes come with the 84505 operator? 1 remote What must be installed to a jackshaft for MyQ to work?

The external LED light What must you do to a jackshaft before setting limits? Profile the type of drums of you are using Can you use a jackshaft on LHR track? No What is the minimum amount need to finance through Goodleap in most states? $ Are the any prepayment penalties on any of the loans that Goodleap offers? No What three things are automatic disqualifications for customers applying for Goodleap? Late mortgage payments, most bankruptcies, and 90 day late installments. What is the minimum credit score needed to be approved with Goodleap? 650 Can renters apply for financing with Goodleap? No Should at least one applicant on the Goodleap loan be on the title of the home? Yes How long is the credit approval good for with Goodleap? 180 days When is the first payment due on a Goodleap loan? 60 days after the loan has been processed When does a Goodleap loan start accruing interest?

The day the loan has been funded! Can the owner of a company apply for a Goodleap loan? Yes What are the four BE's in sales? Be skeptical, be a student, be in motion, be determined How likely are you to make the sale if the customer is pre-approved? 28% more likely On a split shaft, what two things are determined to find out if you need a center down hang? 11' or higher door & 600 lbs or more How much space do we add to the jam measurement when ordering doors with reverse angles? 2" How do we weigh heavy doors? With a cantilever or using 2 scales How much is the weight reduced by when using a cantilever? 5x times What is the standard interest rate for a Goodleap loan? 12.99% with autopay and 13.49% without autopay What two types of NONO loans are there? 6 months and 12 months How many year options are there for a standard Goodleap loan? 5, 7, 10, 12, & 15 What must be signed by the customer before you use Goodleap?

Credit Authorization What happens to a NONO loan if the balance is not paid off in time? It converts into a 10 year /15.49% loan What formula do we use to convert a garage to high lift? Floor to lowest obstruction - door height - 12" What formula do we use to service high lift? Floor to bottom the horizontal track - door height How do you find the pitch? Take any point in the garage and measure floor to ceiling, then subtract the lowest ceiling height in the garage, and divide by distance between the two points. What radius does vertical track set to in the SSC app? 15" On a 16x7 door with a 12" radius, using safety drums, weighing 165 lbs; what is the IPPT?

On a 16x7 door with a 12" radius, using safety drums, weighing 165 lbs; what are the turns?

On a 16x7 door with a 12" radius, using safety drums, weighing 165 lbs; what springs do you use for high cycle? Pair of 218x2x On a 16x7 door with a 12" radius, using safety drums, weighing 165 lbs; what springs do you use for maxlife? Pair of 234x1.75x

On a 18x8 door with 15" radius, using safety drums, weighing 460 lbs; what springs do you need if the customer wants a 50,000 cycle springs? (Not on the truck) 331x2.58x67. What does FORM stand for? Family, Occupation, Recreation. Material What four things do you need to have to dispute payroll? The activity, the invoice number, the customer's name, and the gross pay What three things do you need to find turns for your spring? The radius, the drums, and the door height.