ADJUSTER PRO REAL EXAM 2024 ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS ALREADY GRADED A, Exams of Nursing

Download ADJUSTER PRO REAL EXAM 2024 ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS ALREADY GRADED A and more Exams Nursing in PDF only on Docsity! ADMIN 201 SFDC EXAM ACTUAL COMPLETE 2024 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) ALREADY GRADED A+ BRAND NEW!! What kind of circumstance will prevent a system administrator from deleting a custom field? - ANSWER >>>>When the field is used in a workflow field update Sales management at Universal Containers needs to display the information listed below on each account record: -Amount of all closed won opportunities -Amount of all open opportunities What feature should a system administrator use to meet this requirement? - ANSWER >>>>Roll-up summary fields What are the 2 capabilities of Salesforce Knowledge? - ANSWER >>>>Knowledge uses data categories and roles to make articles visible to specific users AND Knowledge allows an organization to share articles with partner portal users What 2 items appear in a user's My Unresolved Items after synchronization after using Salesforce for Outlook? - ANSWER >>>>Emails not assigned to a record, and contacts not assigned to an account What 2 statements apply to sharing rules? - ANSWER >>>>They open up access to records, and grant record access to roles and public groups The administrator at Universal Containers will create a custom field to track a specific tier 2 support user on a case record. What data type should be used when creating this custom field? - ANSWER >>>>Lookup relationship What feature allows a user to group campaigns within a specific marketing program or initiative? - ANSWER >>>>Campaign hierarchy Universal containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. What 2 ways should the system administrator meet these requirements? - ANSWER >>>>Create a lookup relationship field on the survey object and Add the survey related list to the account page layout When are the 3 times a validate rule can be used to prevent invalid data? - ANSWER >>>>When records are: imported, edited by a user and updated by a workflow rule What is affected by changing the default locale setting for an organization? - ANSWER >>>>Date fields Where are the 2 places conditional highlighting can be used? - ANSWER >>>>Matrix reports and summary reports When converting a lead, how can an administrator capture custom lead data on the converted contact? - ANSWER >>>>Map custom lead fields to custom contact fields Criteria-based sharing rules can be created for what 3 objects? - ANSWER >>>>Opportunities, contacts and accounts What will occur when a system administrator creates a dynamic dashboard? - ANSWER >>>>The data displayed will vary based on the user viewing the dashboard Which 2 feature licenses can be assigned to a user record in Salesforce? - ANSWER >>>>Service Cloud and Knowledge A sales user at Universal Containers has updated the opportunity stage for an opportunity in the pipeline. What may be the 2 results of the stage change? - ANSWER >>>>Forecast category and probability of this issue? - ANSWER >>>>The user is attempting to log in with the wrong username Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "Forgot" and "Password". What does the administrator need to configure to meet this requirement? - ANSWER >>>>Auto-response rule A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement? - ANSWER >>>>Create a workflow rule on the opportunity object What are the 2 purposes of the AppExchange? - ANSWER >>>>Customers can share and install apps published by Salesforce partners, and administrators can download and customize pre-built dashboards and reports. Which 2 statements are true regarding an approval process? - ANSWER >>>>1. The approval history related list can be used to track the process 2. An approval action defines the result of record approval or rejection. What must an administrator do when creating a record type? - ANSWER >>>>Assign the record type to the appropriate profiles What type of field allows users to input text, images and links? - ANSWER >>>>Text area (Rich) What 2 things should a system administrator consider when setting up Mobile Lite? - ANSWER >>>>It must be enabled for the entire organization, and only recently viewed records are synchronized. Which 2 statements about products and price books are true? - ANSWER >>>>The standard and list price for a product can be listed in multiple currencies, and a product can have a different list price in different price books. What can be done with a workflow field update action? (2 ANSWERs) - ANSWER >>>>Apply a specific value to a field, and change the record type of a record. Universal Containers has two sales groups. Each group has its own unique sales process. What is the best way to ensure that the sales representatives have access to only the stages relevant to their sales process when working on opportunities? - ANSWER >>>>Record types What 3 permissions are set in a user's profile? - ANSWER >>>>Object permissions, mass email and run reports. What tab setting on a profile makes a tab NOT accessible on the "All Tabs" page or visible in any apps? - ANSWER >>>>Tab hidden What should an administrator consider when setting up Case Feed? - ANSWER >>>>That chatter feed tracking must be enabled for the case object Where are the 2 places the multilingual solution search feature can be enabled? - ANSWER >>>>Public knowledge base, and Self-service portal Universal Containers wants to automatically back up all Salesforce data on a monthly basis. Which tool can a system administrator use to meet this requirement? - ANSWER >>>>Data Export Service Universal Containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent. How can a system administrator give the sales operations team read/write access to all escalated cases? - ANSWER >>>>Create a criteria-based sharing rule Universal Containers needs to synchronize data between Salesforce and an external financial system. How can a system administrator accomplish this? - ANSWER >>>>Use an external ID field to match records between the systems What 2 capabilities does the cloud scheduler have? - ANSWER >>>>A custom logo can be added to the meeting request email sent to a contact or a lead, and it allows users to view available meeting times on lead and contact calendars. Which 2 statements about Chatter posts and comments are true? - ANSWER >>>>Updates to the Chatter feed on a record are only visible to users with access to the record, and posts made to a user's profile are visible to all users in the organization. The marketing team at Universal Containers uses a web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria? - ANSWER >>>>Specify a default lead owner What does the controlling field determine when field dependencies are being created? - ANSWER >>>>The values that appear in the dependent field What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range? - ANSWER >>>>The user will not be able to log in at all Choose 2 ANSWERs. - ANSWER >>>>Create users in the organization and assign them a Chatter Free license, or enable invites to allow users to invite others within specified email domains. What are 3 options when customizing a report? - ANSWER >>>>Add a grouping, add a filter, and summarize fields What 2 statements about Chatter posts and comments are true? - ANSWER >>>>Updates to the Chatter feed on a record are only visible to users with access to the record, and posts made to a user's profile are visible to all users in the organization A user is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. How can the system administrator help the user log into Salesforce? Choose 2 ANSWERs - ANSWER >>>>Click "reset password" on the user's record detail page, or click "unlock" on the user's record detail page, Universal Containers uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deals faster. How can an administrator meet this request? - ANSWER >>>>Add sales engineers to opportunities teams The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. What feature should an administrator use to meet these requirements? (3 ANSWERs) - ANSWER >>>>Page layouts, support processes and record types What are the 2 ways Knowledge articles can be used? - ANSWER >>>>To resolve customer cases, and to display for customer self- service The marketing team at Universal Containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system administrator automate this process? - ANSWER >>>>Create a single email and use the translation workbench to translate and send the appropriate template A system administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage. Which 2 data validation tools can be used to accomplish this? - ANSWER >>>>Record types and read-only page layouts, and data validation rules When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates? - ANSWER >>>>Corporate currency What 2 factors should be considered when configuring the lead conversion process? - ANSWER >>>>Standard fields are automatically converted to account, contact and opportunity fields. AND Custom lead fields can be mapped to account, contact and opportunity fields. Universal Containers requires that its Salesforce account data, including attachments, be backed up weekly. Which tool should a system administrator use to accomplish this? - ANSWER >>>>Data export service A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m. Which behavior of the application should the user expect? - ANSWER >>>>The user will be able to continue working, but will be unable to start any new sessions. What 3 items can be modified on standard object fields? - ANSWER >>>>Help text, label and picklist values What are the 2 main purposes of the app exchange? - ANSWER >>>>Customers can share and install apps published by Salesforce partners, and administrators can download and customize pre-built dashboards and reports. When using sharing rules, what users can records be shared with? - ANSWER >>>>Public groups, and roles and subsidiaries. Universal Containers wants to ensure that users complete the standard industry field when creating a new account record. To address this concern, the administrator set the Industry field as required. However, some users are still able to create a new account record without completing the Industry field. What 2 things should an administrator do to troubleshoot the issue? - ANSWER >>>>Verify the Industry field is set as required on all the account page layouts assigned to the users' profiles. AND Verify the field-level security for the Industry field is not set to "Read Only" on the users' profiles. Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should the system administrator meet these requirements? (2 ANSWERs) - ANSWER >>>>Create a lookup relationship on the survey object, and add the survey related list to the account page layout An opportunity record, created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria? - ANSWER >>>>The time-dependent action will automatically be removed from the queue. When case assignment rules are being set up, cases can be assigned to whom (2)? - ANSWER >>>>Queue or user. Which privileges can be granted to members of a content library (workspace) without modifying user permissions? (2) - ANSWER >>>>Edit a member's library permissions, and add tags when editing content details What does a page layout allow an administrator to control? - ANSWER >>>>The fields users see on detail and edit pages What standard objects have a one-to-many relationship with the account object? - ANSWER >>>>Contact, opportunity and campaign What user interface settings must be enabled for users to edit records in a list view? - ANSWER >>>>Enhanced lists, and inline editing A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate lead records? - ANSWER >>>>Import wizard. Which 2 statements about Community experts are true? - ANSWER >>>>They are designated by an icon, and can manage Salesforce idea categories. A marketing user needs to create a new campaign, but the new button is NOT visible from the campaign home page. The system administrator has verified that the user has the "Create" profile permission for the campaign object. How should the system administrator resolve the issue? - ANSWER >>>>Select the Marketing User checkbox in the user record. When are validation rules applied when using Salesforce for Outlook? - ANSWER >>>>Everytime data is synchronized with the server Which options are available when using the process visualizer? - ANSWER >>>>View approval processes as a flow chart, and share annotated approval process diagrams. Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representative do to ensure the marketing team can access the opportunity? - ANSWER >>>>Manually share the record with the public group What 2 things can a marketing user do using the Manage Members button on a campaign record? - ANSWER >>>>Import new leads and associate them with the campaign, and associate existing contacts with the campaign. Universal containers has a private sharing model in which regional sales managers are only allowed to view opportunities in their own regions. For reporting purposes, they additionally need read-only access to opportunities in other regions. What permission can a system administrator enable to meet this requirement in the regional sales managers' custom profiles. - ANSWER >>>>"View All" for opportunities What can users do with Mobile Lite? (2 things) - ANSWER >>>>View, create, edit and delete accounts, contacts and opportunities. AND search for records that were not previously downloaded to a mobile device. What should an administrator consider when configuring workflow rules? - ANSWER >>>>Rule actions can take place immediately or on a specific date, and rules can be evaluated when records are created or edited. What are the 3 options when customizing a report? - ANSWER >>>>Add a grouping, add a filter, and summarize fields. A user is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. How can the system administrator help the user log into Salesforce? - ANSWER >>>>Click reset password on the user's record detail page AND click unlock on the user's record detail page The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. What 3 features should an administrator use to meet these requirements? - ANSWER >>>>Page layouts, support processes, and record types What will occur when a system administrator creates a dynamic dashboard? - ANSWER >>>>The data displayed varies based on the user viewing the dashboard. What options are available when scheduling a dashboard refresh? - ANSWER >>>>Define refresh times for specific dashboard components. AND Send a refresh notification to users with access to the dashboard. What relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object? - ANSWER >>>>Each account may or may not have related contacts.