Hotel Operations and Management Concepts, Exams of Nursing

Download Hotel Operations and Management Concepts and more Exams Nursing in PDF only on Docsity! AHLEI chapter 2 Exam Questions and Answers Back of the house - Answer- The functional areas of a hotel in which staff have little or no direct guest contact, such as the engineering, accounting, and human resources divisions clefs d'or - Answer- the international association of concierges; the title "concierge" technically applies only to members of Les Clefs D'Or compressed work schedule - Answer- an adaption of full-time work hours that enables an employee to work the equivalent of a standard workweek in fewer than the traditional five days essential functions - Answer- a term used in the Americans with Disabilities Act; according to government guidelines, the essential functions of a job are those functions or fundamental job duties that the individual who holds the position must be able to perform unaided or with assistance of reasonable accomidation Flextime - Answer- a program of flexible work hours that allows employees to vary their times of starting and ending work front of the house - Answer- the functional areas of a hotel in which staff have extensive guest contact, such as the food and beverage facilities and the front office goals - Answer- those activities and standards an organization must successfully perform or achieve to effectively carry out its mission job description - Answer- a detailed list identifying all the key duties if a job as well a reporting relationships, additional responsibility of one full-time position job sharing - Answer- an arrangement in which two or more part-time employees share the responsibilities of one full-time job job specification - Answer- a list pf the personal qualities, skills, and traits necessary to successfully perform the tasks outlines in a job description mission statement - Answer- a document that states the unique purpose that sets a hotel apart from other hotels, expresses the underlying philosophy that gives meaning and direction to the hotel's actions, and addresses the interest of guests, management ad employees