Download AHLEI Chapter 2 Exam QUESTIONS WITH COMPLETE 100% VERIFIED SOLUTIONS 2024/2025 and more Study Guides, Projects, Research Business Administration in PDF only on Docsity! AHLEI Chapter 2 Exam QUESTIONS WITH COMPLETE 100% VERIFIED SOLUTIONS 2024/2025 Back of the house The functional areas of a hotel in which staff have little or no direct guest contact, such as the engineering, accounting, and human resources divisions clefs d'or the international association of concierges; the title "concierge" technically applies only to members of Les Clefs D'Or compressed work schedule an adaption of full-time work hours that enables an employee to work the equivalent of a standard workweek in fewer than the traditional five days essential functions a term used in the Americans with Disabilities Act; according to government guidelines, the essential functions of a job are those functions or fundamental job duties that the individual who holds the position must be able to perform unaided or with assistance of reasonable accomidation Flextime a program of flexible work hours that allows employees to vary their times of starting and ending work front of the house the functional areas of a hotel in which staff have extensive guest contact, such as the food and beverage facilities and the front office goals those activities and standards an organization must successfully perform or achieve to effectively carry out its mission job description a detailed list identifying all the key duties if a job as well a reporting relationships, additional responsibility of one full-time position job sharing an arrangement in which two or more part-time employees share the responsibilities of one full-time job job specification a list pf the personal qualities, skills, and traits necessary to successfully perform the tasks outlines in a job description