APCO Modules 1-7 Questions | 50 Questions with 100% Correct Answers | Verified | Latest Up, Exams of Community Corrections

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APCO Modules 1-7 Questions | 50 Questions with 100%

Correct Answers | Verified | Latest Update

1. What does the term "PSAP" stands for? - ✓✓Public Safety Answering Point
2. Professionalism is defined by who you are, what you do, and how others perceive you. - ✓✓true
3. Ethics involves an individual's personal, professional, and organizational rules of conduct. - ✓✓true
4. What are the three primary disciplines of public safety communications? - ✓✓???
5. The term "vital services" defines the primary functions or tasks of public safety communications systems. - ✓✓true
6. A policy os a guide to... - ✓✓thinking
7. A procedure is a guid to... - ✓✓action
8. The operational relationship between telecommunicatiors, supervisors and managers is defined by the PSAP's: - ✓✓Chain of Command
9. The vital services of a public safety communications system are to provide communication between a PSAP and: - ✓✓The public, agency personnel, other agencies and support services
10. A process for supplying supplemental personnel, equipment or other resources to assist other agencies in time of need os referred to as: - ✓✓Mutual Aid
11. Because the telecommunicator cannot see callers on the phone, nonverbal communication plays no part in handling public safety calls for service - ✓✓false
12. A question that cannot be answered "yes" or "no" is referred to as an open-ended question. - ✓✓true
13. Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing. - ✓✓false

14. Quality Assurance programs in the PSAP include actions taken to ensure that standards and procedures are met and followed. - ✓✓true
15. An observation is based on assumptions and an interference is based on facts - ✓✓false
16. As part of customer service, callers expect to talk to a professional, be treated with courtesy and speak to a person who can solve their problems - ✓✓true
17. The 6 components of the communications cycle are: - ✓✓sender, receiver, context, message, medium, and feedback
18. Demonstrating an interest and understanding in what is being said by staying focused, asking questions, listening for the main point and listening for rational behind what is being said is the definition of: - ✓✓Active Listening
19. Physically signaling that you are listening is applying the listening technique of: - ✓✓Nonverbal attending
20. Emergency calls can only come in one emergency lines - ✓✓false
21. Giving legal advice and/or personal opinions to callers is all part of a telecommunicator's job - ✓✓false
22. Relying on memory during information gathering is a good way to get all the details - ✓✓false
23. An accurate description of weapons is critical information for response units. - ✓✓True
24. if a telecommunicator can only get one piece of information from a caller, it should be: - ✓✓Where
25. Persistently asking for the same information without changing the words spoken is: - ✓✓A technique used with hysterical caller
26. The telecommunicator should always verify the: - ✓✓Incident Location

27. The acronym "CYMBALS" is designed to assist telecommunicators when taking: - ✓✓Vehicle Descriptions
28. Guide cards provide questions for telecommunicators to use for obtaining pertinent information, analyzing incidents, and determining the response level - ✓✓True
29. The ALI is the _______'s telephone number - ✓✓address and dispatch
30. The ANI is the _______'s telephone number - ✓✓caller
31. E9-1-1 systems enhance Basic 9-1-1 systems by automatically providing the caller's telephone number and physical address. - ✓✓True 32.. 9-1-1 calls are selectively routed to the correct PSAP based on the MSAG. - ✓✓True
32. The 4 basic operational methods for call routing are direct dispatch, call transfer, call relay, and call referral - ✓✓True
33. PBX systems pinpoint the exact location of the caller - ✓✓False
34. The term "MSAG" stands for: - ✓✓Master Street Address Guide
35. The number used by wireless carriers to route the call and identify the cell site from which the call originates is referred to as the: - ✓✓P-ANI
36. A technology that allows you to make telephone calls using the internet is: - ✓✓VolP
37. The most important information the telecommunicator needs to receive when processing wireless calls is: - ✓✓Where (location)
38. Video, text, and other data features of smart phones are posing new challenges to PSAP's to adapt to new technologies. - ✓✓True
39. Calls via a video relay service (VRS) can only come into the PSAP on special 7-1-1 lines. - ✓✓False
40. A silent, open-line call must be considered a potential TTY call until proven otherwise. - ✓✓True

42. A terminal type device with keyboard and display used by the deaf or hearing impaired to communicate via telephone lines is a: - ✓✓TTY
43. "Conference-in" allows the telecommunicator to communicate directly with the Telematics subscriber reporting the emergency - ✓✓True
44. The term for the industry involved in delivering location-based service to consumer driven vehicles is: - ✓✓Telematics
45. The abbreviation used to describe the automatic transmission via wireless technology of critical vehicle and occupant data immediately following a crash is: - ✓✓ACN
46. The abbreviation "TCC" stands for: - ✓✓Telematics Call Center
47. A Telematics call that is similar to a 9-1-1 Open-Line Call is: - ✓✓An emergency button activation, no voice call
48. Prior to contacting a Telematics operator for stolen vehicle tracking, the telecommunicator must: - ✓✓Enter the vehicle into the NCIC system