Download aPHR Practice Test Questions and Answers 2024 and more Exams Organizational Development in PDF only on Docsity! aPHR Practice Test Questions and Answers 2024 The process by which the key stakeholders of an organization envision its future and develop a mission, objectives, and procedures to achieve that future is called: A) Goal Planning B) Future Planning C) Succession Planning D) Strategic Planning - ANSWER-B) Strategic Planning Organizational culture reflects a shared understanding among all who work within the company. What are the common components of organizational culture? A) Vision, mission, and values B) Structure, system, and people C) Values, beliefs, and norms D) Finance, marketing, and operations - ANSWER-C) Values, beliefs, and norms Computer software that stimulates a worksheet used to tabulate data and create graphs based on data is known as what tool? A) Presentation B) Application C) Spreadsheet D) Balance Sheet - ANSWER-C) Spreadsheet The Employee Retirement Income Security Act (ERISA) requires employers to file these annual reports on employee benefits offered: A) OSHA 300 log B) Form 5500 C) EEO-1 form D) LM-1 report - ANSWER-B) Form 5500 Which choice represents an advantage of a "best-of-breed" HRIS solution? A) Quicker implementation because of a simpler system B) Careful management of vendor relationships C) Ease of data integration D) Least expensive - ANSWER-A) Quicker implementation because of a simpler system Each essential job function in a job description should A) Family Medical Leave Act B) Americans with Disabilities Act C) Age Discrimination in Employment Act D) Title VII of the Civil Rights Act - ANSWER-B) Americans with Disabilities Act Which of the following laws states that the statute of limitations on pay discrimination lawsuits resets as each alleged discriminatory paycheck is issued? A) Lily Ledbetter Fair Pay Act B) Equal Pay Act C) Davis-Bacon Act D) Copeland "Anti-Kickback" Act - ANSWER-A) Lily Ledbetter Fair Pay Act Which of the following identifies a pay adjustment that is given to all employees regardless of employee performance or the organizations financial health? A) Differential pay B) Market-based increase C) Cost of living adjustment D) Lump sum increase - ANSWER-C) Cost of living adjustment A bank of hours in which the employer provides time that employees use for sick, vacation, and holidays is known as: A) Vacation time off B) Personal time off C) Sick time off D) Paid time off - ANSWER-D) Paid time off If an organization chooses to focus on the 75th percentile of the market, what type of pay philosophy has it adopted? A) Market leader B) Lag- leader C) Matching market D) Market lag - ANSWER-A) Market leader Which of the following is an example of a compressed work week? A) Working from home B) Sharing job responsibilities with another colleague C) Working four 10-hour days D) Working 20 hours a week - ANSWER-C) Working four 10-hour days Which of the following data gathering methods would help the HR manager determine whether employee behavior has changed after training? A) Checklist B) 360-degree feedback C) Post- measure test D) ROI analysis - ANSWER-B) 360-degree feedback A company reaches an agreement with a labor union that states only union members will be employed with the company. Which of the following laws makes it illegal to establish a closed shop except in the construction industry? A) National Labor Relations Act B) Wagner Act C) Taft-Hartley Act D) Labor-Management Reporting and Disclosure Act - ANSWER-C) Taft-Hartley Act Which of the following describes an employment-at-will exception? A) Employee terminated after filing a workers' compensation claim B) A candidate discusses salary range, job title and level with HR C) An employee on long-term disability leave is terminated from employment D)An employee is fired for no stated reason - ANSWER-A) Employee terminated after filing a workers compensation claim What is the main advantage to an organization using the alternative dispute resolution process? A) Decreases HR/management time spent on disputes B) Decreases costs related to conducting investigations C) Decreases conflict within the organization D) Decreases the number of disputes that might end up in court - ANSWER- D) Decreases the number of disputes that might end up in court A procedure that provides clear guidance for supervisors and employees to systematically and fairly resolve complaints is known as which of the following? A) An open door policy B) An HR resolution policy C) A grievance process D) A team-building process - ANSWER-C) A grievance process Drake the lead groundskeeper, is off the company's premises, cleaning the back access road leading to the company's building. Drake slips, falls, and injures his back. Per the Occupational Safety and Health Act (OSHA), this situation requires: A) All employees to be trained on safety protocols B) Recording on the OSHA 300 log C) The employee to seek medical attention D) The employee to be sent home - ANSWER-B) Recording on the OSHA 300 log Which of the following requires that a publicly traded company's employment offers consistently meet internal approval requirements, that they are consistent with established salary ranges, and that salary increases are documented and approved in accordance with internal policies? What can demonstrate a commitment from an organization to the community? - ANSWER-Community Partnership What is the communities relationship with, and attitude toward an organization? - ANSWER-Social Capital Examples of involvement strategies? - ANSWER--Employee survey -Suggestion program -Committees Agency of the Federal Government, created by the Civil Rights Act of 1974. - ANSWER- Equal Employment Opportunity Commission (EEOC) What is the purpose of the EEOC? - ANSWER-To interpret and enforce the federal laws prohibiting discrimination. Prohibits discrimination based on race, religion, sex, or national origin. - ANSWER-Title VII of the Civil Rights Acts of 1974 Which employers does Title VII apply to? - ANSWER-Any employer with 15 or more employees Prohibits discrimination against anyone 40+ years old in terms of hiring, promotion, wages, termination, or denial of benefits. - ANSWER-Age Discrimination in Employment Act (ADEA) Prohibits mandatory retirement. - ANSWER-Age Discrimination in Employment Act (ADEA) Prohibits wage discrimination based on sex for people in the same organization performing the same or similar job under similar circumstances. - ANSWER-Equal Pay Act (EPA) Prohibits employer discrimination against those with disabilities. - ANSWER- Americans with Disabilities Act (ADA) Establishes minimum wage, overtime pay, standards for child labor and defining nonexempt and exempt employees. - ANSWER-Fair Labor Standard Act (FLSA) Outlines standards for when employees are permitted to take unpaid, job- protected family and medical leave. - ANSWER-The Family and Medical Leave Act (FMLA) US labor law governing the federal law of occupational health and safety in the private sector and federal government. - ANSWER-Occupational Safety and Health Act of 1970 An agency of the United States Department of Labor. Congress established this agency under the Occupational Safety and Health Act of 1970. - ANSWER-Occupational Safety and Health Administration (OSHA) Agency that ensures that employers provide a safe and healthy work environment. - ANSWER-Occupational Safety and Health Administration (OSHA) What are some OSHA requirements for a safe and healthy work environment? - ANSWER--eliminating and reducing hazards -providing free safety equipment -informing employees of chemical hazards -provide safety training -recording work related injuries -displaying OSHA poster HR policies, programs, and practices must align with what? - ANSWER-Laws and regulations at local, state, federal, and international levels. Why must an organization analyze internal business information? - ANSWER-- Understand performance -Evaluate strategies -Identify areas for improvement Data is analyzed using what? - ANSWER-Metrics Method of measuring a set of data. - ANSWER-Metrics Known as Key Performance Indicators (KPIs). - ANSWER-Metrics Concerned with analyzing money coming in and out. - ANSWER-Cash flow metrics A measure of the difference between incoming and outgoing cash over a fixed period of time. - ANSWER-Net cash flow Compares the initial investment to the outcome of the investment to determine the gains or loses. - ANSWER-Return on Investment (ROI) Profit vs. Cost - ANSWER-Return on Investment (ROI)% Found by dividing a company's fiscal year net income by the total shareholder equity. - ANSWER-Return on Equity (ROE) % What tells us the efficiency of a company's investments? - ANSWER-Return on Equity (ROE) % Any person or group who interacts with the organization and might become a customer or client. - ANSWER-Lead (Marketing/Sales Metric) Total number of leads - ANSWER-Lead Volume(Marketing/Sales Metric) Total number of leads in a fixed period of time - ANSWER-Lead Gain (Marketing/Sales Metric) This metric shows whether or not the company is investing its resources into profitable work. - ANSWER-Number of Activities (Operations/Business Development) This metric shows how many opportunities are closed by sales. - ANSWER- Opportunity Success Rate (Operations/Business Development) The halfway point between a lead and a customer - ANSWER-Opportunity Revenue generated by new products and services =? Total revenue from all products and services - ANSWER-Innovation Rate (Operations and Business Development) Metric that shows the impact of innovation within an organization. - ANSWER- Innovation Rate (Operations and Business Development) Important IT metrics - ANSWER--Number of bugs/IT issues -Number of views per page -Costs This law requires employers to provide reasonable accommodations to employee who have a disability. - ANSWER-ADA Law that requires employers to make all public spaces accessible to persons with disabilties. - ANSWER-ADA Which three laws require equal access to career development and training? - ANSWER--ADA -Age Discrimination Employment Act (ADEA) -Uniformed Services Employment and Reemployment Rights Act (USERRA) Who requires Equal Opportunity Employment Reporting? - ANSWER-Equal Employment Opportunity Commission (EEOC) Who is required to report to the EEOC? - ANSWER--Employers with 100+ employees -Federal contractors with 50+ employees and contracts of $50,000 -SWOT analysis Refers to events that could produce a negative impact on the organizations ability to recruit, retain, reward and manage. - ANSWER-HR-related threats and liabilities Creates and enforces safety standards in the work place - ANSWER-OSHA Who must observe the OSHA regulations? - ANSWER-Employers in commerce and have one or more employees. What is a critical provision of OSHA? - ANSWER-To protect employees seeking a case to be opened against their employer from employer retaliation. Establishes the minimum standards for benefit plans of private, for-profit employers. - ANSWER-Employee Retirement Income Security Act (ERISA) States that in order to receive tax advantages, the plans must conform to the Internal Revenues Cods requirements. - ANSWER-Employee Retirement Income Security Act (ERISA) What federal agency was established by ERISA? - ANSWER-Pension Benefit Guaranty Corporation (PBGC) In return for the plans or their sponsors paying premiums to PBGC, it guarantees payment of vested benefits up to a max limit to employees covered by pension plans. - ANSWER-Pension Benefit Guaranty Corporation (PBGC) Benefits from a retirement account or from a pension plan belonging to an employee that they get to keep regardless if they stay with the company. - ANSWER-Vested Benefits What are the minimum requirements established by ERISA? - ANSWER--21 years old -At least one year with the company What two vesting schedules were established by ERISA? - ANSWER--Graded Vesting -Cliff Vesting Set schedule where employees are vested at a % amount less than 100 each year until they are vested 100%. - ANSWER-Graded vesting Employees becoming 100% vested after a certain number of years. - ANSWER-Cliff vesting ERISA Reporting Standards - ANSWER--Requires plan sponsors to prepare and distribute Summary Plan Descriptions (SPDs) at least once every 5 years -Participants should also receive a Summary Annual Report (SAR) The process of analyzing and identifying the need and availability of labor resources so that the organization can meet its objectives is called: A) Human resources planning B) Recruitment requisition C) Objective planning D) Training needs assessment - ANSWER-A) Human resource planning A statement that communicates the organizations top priorities and core beliefs to customers and employees is called: A) Code of conduct B) Employee handbook C) Purpose statement D) Values statement - ANSWER-D) Values statement The statement "We aspire to be the best widget maker in America" is an example of a: A) Vision statement B) Financial Statement C) Mission statement D) Values Statement - ANSWER-A) Vision Statement In Michael Porter's Five Forces Analysis, five forces shape the competitive landscape for any industry. What are they? - ANSWER--Political/legal -Economic -Social -Technology -Competition What are the common components of organizational culture? - ANSWER-- Values -Beliefs -Norms In XYZ organization the leadership team thinks that the expression of humor in the workplace will improve productivity. This is an example of what kind of element? A) Norms B) Beliefs C) Directives D) Values - ANSWER-B) Beliefs What statement can be used to guide an organization's decisions and provides a purpose for employees? A) Values statement B) Financial statement company's liability in this case? A) There is no liability because Jasmine did not report the incidents that led up to her decision to resign B) The company is vicariously liable because the team leader meets the definition of a supervisor as established by the Ellerth and Faragher cases on sexual harassment. C) The company is not liable for the team leaders actions because the Supreme Court in Vance V. Ball State University narrowly defined supervisor as the person who may take tangible employment actions such as demotion or termination of employment D) The company is liable because the team leader meets the definition of supervisor ass established by the EEOC - ANSWER-C) The company is not liable for the team leaders actions because the Supreme Court in Vance V. Ball State University narrowly defined supervisor as the person who may take tangible employment actions such as demotion or termination of employment A reservist was called to active duty for five years. Upon return to the United States mainland, he was informed that the position he left had been upgraded and fulfilled by a permanent employee. Does the employer have responsibilities to the reservist related to reinstatement of employment? - ANSWER-The reservist has 90 days following the completion of service to apply to the employer for reinstatement Scott, a 57-year-old white male, is interviewing for Director of Urban Affairs at the National Association for the Advancement of Colored People (NAACP). If Scott is not selected for the position, which of the following laws may be applicable? A) Norris-LaGuardia Act B) Title VII C) Landrum Griffith Act D)ADEA - ANSWER-D) ADEA An employee of a doctor's office often takes a work laptop home. Information about patients is stored on the laptop for the employee's easy reference. While the employee is in a local grocery store, someone breaks into his car and steals the laptop. Which federal law should the employer be concerned about? A) Federal Data Protection Act B) Sarbanes-Oxley Act of 2002 C) Health Insurance Portability and Accountability Act D) Title 21 Code of Federal Regulations (21 CFR Part 11) - ANSWER-C) Health Insurance Portability and Accountability Act The Consolidated Omnibus Budget Reconciliation Act (COBRA), which provides the continuation of health coverage for a limited time after the loss of a job, is an amendment to which Act? - ANSWER-Employment Retirement Income Security Act (ERISA) A financial services firm hires a trader who spent the last four years in state prison for committing a battery against a co-worker. The financial services firm is in Wyoming, but the trader did his jail time in state prison in Arizona. In an effort to reduce costs, HR did a background check, but it was only for the state of Wyoming. How would you Federal Contractors above a dollar limit of are required Why should HR be involved in the strategy formulation, development, implementation, and evaluation of a business? A) Staffing projections significantly contribute to a company's strategic direction. B) Ensure that HR has a "seat at the table" so the voice of the people can be heard. C) Depending on the strategic orientation of the company, HR's role may differ. D) Ensure the strategy is compliant with federal, state, and local regulations. - ANSWER-B) Ensure that HR has a "seat at the table" so the voice of the people can be heard. How many employees does a company need to have in order to comply with the Americans with Disabilities Act (ADA)? - ANSWER-15 employees Deemed a moral and social obligation to amend historical wrongs and eliminate the present effects of past discrimination is known as what? - ANSWER-Affirmative Action Plan institute affirmative action plans - ANSWER-$50,000 A progressive discipline process generally starts with what? - ANSWER-Verbal Warning A series of increasingly severe penalties for repeated offenses is called what? - ANSWER-Progressive Discipline A call center depends on the level of sales completed per phone call for its success. An employee's ability to establish credibility and achieve customer satisfaction is critical for optimal performance. The company wants to establish a development program for those who may not be performing to expectations. What metric would you use to measure workforce effectiveness under these circumstances? - ANSWER-Customer per employee A public-sector agency is struggling to meet fiscal responsibilities. The concern is that public retirement funds are outpacing revenues being generated. You are being asked to analyze and present your findings to the leadership team. Which metric would be one of the best to measure? - ANSWER-Retiree benefit cost as a percentage of expense Computer software that stimulates a worksheet used to tabulate data and create graphs based on data is known as what tool? - ANSWER-Spreadsheet A tool that holds an extensive amount of information such as employee contact information, wages, and benefits is called what? - ANSWER-Database Software that allows an organization to use a collection of integrated applications to manage business processes and automate many tactical functions is known as what? - ANSWER-Enterprise resource planning (ERP) A request for information from a database table or a combination of tables is called what? - ANSWER-Query Which application would you use to see a non-relational view of data that will be used for frequent calculations and statistical comparisons? - ANSWER-Spreadsheet Using a spreadsheet you need to combine two lists, one with employee hire dates and the other with department heads and bonus results. What is the name of the function that combines two lists into a single list? - ANSWER- Vlookup A tool found in spreadsheets that can automatically sort, count, total, or average data and display it in a table is called what? - ANSWER-Pivot Table A visual display of HR metrics at a high level is called what? - ANSWER- Dashboard A type of interview that depends on job analysis to identify critical job requirements, such as competencies for each position, by focusing on what the person has done in previous situations is called what? - ANSWER- Targeted selection interview A short document, or section of a document, that provides a brief overview of a longer report, proposal, or business plan is known as what? - ANSWER- Executive summary A type of chart used to visualize the trend of something over time is called what? - ANSWER-Line graph A performance metric used in strategic management to identify, report, and improve various internal functions of a business and resulting external results is called what? - ANSWER-Balanced scorecard What provides insight into business trends and patterns and helps improve decisions? - ANSWER-Business Intelligence How can a company minimize any negative impact to data integrity? - ANSWER-A policy that prohibits sharing passwords and the utilization of monitoring software that tracks and blocks the attempted download of phishing programs or malware Software that is managed remotely where the organization is charged only for the number of users and the bandwidth they use - ANSWER-SaaS Which collaborative software platforms provides users with a near in-person integrated experience? - ANSWER-Teleprescence Which records should the hiring manager have Employers must pay one-and-a-half times their regular rate of pay when they work more than 40 hours in a a week. - D) The organization has standard business needs - ANSWER-C) The organization has unique business needs and the functional and technical skills in house In terms of HR technology delivery, which of the following describes a hosted approach? A) Purchased software B) Managed from the vendor's site C) Subscription service D) Supported by company's IT department - ANSWER-B) Managed from the vendor's site Which of the following factors are not generally considered when determining whether a worker is an employee as opposed to an independent contractor? A) Reasonableness of the work accommodations B) The permanency of the worker's relationship with the employer C) The extent to which the work performed is an integral part of the employer's business D) The relative investments in facilities and equipment by the worker and employer - ANSWER-A) Reasonableness of the work accommodations Employees Which of the following is an FLSA exemption from overtime requirements? A) Outside exemptions B) Supply-chain exemption C) White- collar exemption D) Mandatory exemption - ANSWER-C) White-collar exemption FLSA's current salary threshold for exemption from overtime pay is what? - ANSWER- $23,660 per year A qualification of the executive exemption under the FLSA would be: A) The primary duty consists of performing office or nonmanual work directly related to the management or general business operations of the employer or the employer's customers B) The primary duty consists of managing the enterprise or a customarily recognized department or subdivision of the enterprise C) The primary duty consists of the performance of work requiring invention, imagination, originality, or talent in a recognized field of artistic or creative endeavor as opposed to routine mental, manual, mechanical, or physical work D) The primary duty consists of the application of system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications - ANSWER-B) The primary duty consists of managing the enterprise or a customarily recognized department or subdivision of the enterprise Employer must pay a predetermined amount of To qualify for the learned professional exemption under FLSA, one must do what? - ANSWER-Have advanced knowledge in a field of science or learning a regularly set schedule - ANSWER-Salaried exempt employees Nonexempt employees are not required to be paid when attending training programs if what? - ANSWER-If attendance is voluntary A job description should include the following information about a job except: A) Physical requirements B) Employees disability status C) Mental requirements D) Approvals from management - ANSWER-B) Employees disability status What is the main reason it may be difficult to conduct a job analysis when the only employee who is at the company is a long-term employee? A) It can get difficult to separate what the employee brings to the job from the job's main purpose B) The employee may have a bad attitude toward the position C) The employee may misrepresent information about the job based on what he or she thinks is best D) Its difficult to separate what the manager does versus what the employees - ANSWER-A) It can get difficult to separate what the employee brings to the job from the job's main purpose Job descriptions are used for? - ANSWER-Benefit packages an employee receives Which of the following job competencies does someone in a managers role need to possess? A) Developing subordinates B) Team work C) Communication D) Customer focus - ANSWER-A) Developing subordinates Functional structure is represented by the traditional: A) Matrix-shaped organizational type B) Product-based organizational type C) Pyramid- shape organizational type D) Seamless design organizational type - ANSWER-C) Pyramid-shape organizational type The most formal and rigid of all the organization structures is what? - ANSWER- Functional structure Employees that earn less than $23,600 per year and $455 per week. - ANSWER-Non- exempt What type of employees position does not involve supervision of others or the use of independent judgement. - ANSWER-Non-exempt Employees positions that fall directly under FLSA regulations - ANSWER-Non- exempt Employees positions that do not fall under the FLSA regulations - ANSWER- Exempt These employees are paid on a salary basis and spend more than 50% of their work time performing exempt duties. - ANSWER-Exempt Three main categories of exempt level duties. - ANSWER--Executive -Professional -Administrative Employees that are responsible for directing the work of two or more full time employees. - ANSWER-Executive employees Management is the key focus of their role, and they have direct input into the job status of other employees, such as hiring and firing. - ANSWER- Executive employees Employees whose position requires knowledge in a specific field of science or learning (i.e. doctor, lawyer) - ANSWER-Professional employees Employees that also fall under the category of creative professionals, meaning their positions involve the invention, imagination, originality, or talent in a recognized field of arts - ANSWER-Professional employees Employees that are responsible for exercising discretion and judgment with respect to matters of significance, which can be directly related to management of the general business or in dealings with the customers of the business - ANSWER-Administrative employees The process used to determine the requirements and importance of duties for a particular job - ANSWER-Job analysis A list of general duties and responsibilities for a particular job - ANSWER-Job descriptions A statement of the essential parts of a particular class of jobs. This includes a summary of the duties to be performed, and responsibilities and qualifications necessary to do the job. - ANSWER-Job specifications The ways to determine the value or worth of a job in relation to other jobs - ANSWER- Job evaluation Two main job evaluation methods - ANSWER-Quantitative and Non- quantitative Also known as whole-job methods - ANSWER-Non-quantitative job evaluation Three examples of non-quantitative job evaluation methods - ANSWER--Job ranking -Paired comparison -Job classification Involves a job-to-job comparison by developing a hierarchy of jobs from the lowest to the highest, based on each job's overall importance to the organization. - ANSWER-Job ranking This is a quick, inexpensive way for a small organization to compare one job to another - ANSWER-Job ranking The process of comparing each job to every other job for the purpose of ranking all jobs on a scale from high to low. This is also a low-cost evaluation method for small companies. - ANSWER-Paired comparison Involves grouping jobs into a predetermined number of grades, each of which has a class description to use for job comparisons. Benchmark jobs that fall into each class can be defined as reference points. - ANSWER-Job classification Methods that use a scaling system and provide a score that indicates how valuable one job is when compared to another job. - ANSWER-Quantitative job evaluation methods Two examples of quantitative job evaluation methods - ANSWER--Point factor method -Factor comparison method This method uses specific, compensable factors, such as skill, responsibility, effort, working conditions, and the supervision of others, in order to evaluate the relative worth of each job. Each job receives a total point value, and then, the relative worth of all jobs within an organization can be compared. - ANSWER-Point-factor method This method involves ranking each job by each selected compensable factor and then identifies dollar values for each level of each factor to develop a pay rate for an evaluated job - ANSWER-Factor comparison method This method is best used when wages are not frequently changing and the organization uses a flat rate of pay for each job. - ANSWER-Factor comparison method Type of reporting structure in which positions are grouped according to A mandate from OSHA that requires employers to inform employees when they are working with hazardous materials and and the nature of each material and is legally binding - ANSWER-Hazard communication program Enforces and oversees laws against workplace discrimination - ANSWER-Equal Employment Opportunity Commission (EEOC) Provides standards on what constitutes discriminatory hiring practices. - ANSWER- Uniform Guidelines on Employee Selection Procedures (UGESP) What rule was created by the Uniform Guidelines Employee Selection Procedures (UGESP)? - ANSWER-four-fifths rule Rule that states that if the selection rate for any race, sex, or ethnic group is less than four-fifths of the selection rate of the group with the highest selection rate, the hiring practice is generally considered discriminatory. - ANSWER-four-fifths rule What generally covers employers with at least $500,000 of business a year. - ANSWER- Fair Labor Standard Act (FLSA) Establishes fair labor rights for US government contracts that exceed $10,000 for goods. - ANSWER-Walsh-Healy Public Contracts Act of 1936 Prohibits employment discrimination based on physical or mental disabilities - ANSWER-Rehabilitation Act Information collected on the gender and race of all applicants who apply for open positions within the organization. - ANSWER-Applicant flow data Seeks individuals from outside the organization for employment and usually emphasizes the advantages of employment with the organization, advertising benefits such as pay, insurance, leave, or employee discounts. - ANSWER-External recruiting Encourages individuals from within the organization to seeks transfers or promotions to fill vacant positions. - ANSWER-Internal recruiting Seeks candidates from internships or temps to perform specific tasks for a limited period of time. - ANSWER-Alternative recrutiing Practice of delegating work responsibilities in a business to a separate third- part individual or organization not associated with the company - ANSWER- Outsourcing Three types of outsourcing - ANSWER--Onshore -Nearshore -Offshore The vendor is located within the same country as the business - ANSWER- Onshore outsourcing The vendor is in a country adjacent to the business - ANSWER-Nearshore outsourcing The vendor is in a country far from the business - ANSWER-Offshore outsourcing Involves two or more employees performing the tasks of a role normally performed by one person - ANSWER-Job sharing For older employees involves both the cutting back of working hours and the phasing in of retirement benefits. - ANSWER-Phased retirement Technique that involves interviewers asking candidates to use specific examples to describe how they have handled a problem or preformed a task in a past work situation. - ANSWER-Behavioral interview What is the STAR method - ANSWER--Situation/Task (describe it) -Actions (explain the ones taken) -Results of the actions taken Interviewers asking hypothetical questions regarding events that could take place in the future. - ANSWER-Situational interview Interviews conducted by a group of individuals from the organization that may consist of managers, HR< and other future team members - ANSWER- Panel interviews Always presumed when a written employment agreement does not exisit - ANSWER- Employment-at-will Common-law doctrine that states employers have the right to hire, promote, terminate, or demote whomever they choose, provided there is not a law or contract in place. This doctrine also allows employees to leave employers whenever they choose. - ANSWER- Employment-at-will Two types of employment contracts - ANSWER--Implied -Express Employment contracts that are inferred from an employer's conduct or actions. - ANSWER-Implied contract Employment contract based on an employers' written or oral words and is a formal agreement that outlines the details of the employment arrangement - ANSWER-Express contract By what time does the I-9 process need to be completed for new hires? - ANSWER- Within the first 3 days of employemnt What is the government program called that assists with the I-9 process? - ANSWER-E- Verify Who is E-Verify mandatory for? - ANSWER-Government contractors and subcontractors The process by which new hires obtain the knowledge, skills, and behaviors they need in order to become valued, productive contributors to the company. - ANSWER-On- boarding/Organizational socialization A detailed description of specific qualifications, experience, or education that is needed to perform tasks. - ANSWER-Job specification A detailed breakdown of specific tasks, skills, and knowledge required to know a position. - ANSWER-Job description A detailed list of broad skills or traits needed for a position. - ANSWER-Job competency A way of gathering and analyzing information systemically about the context, content, and human resource requirements of jobs within an organization - ANSWER-Job analysis What type of interviews utilizes questions that are developed from an applicant's answers to previous questions. - ANSWER-Non-directive interview Under federal guidelines, an employer is required to keep records associated with employment benefits for how many years? - ANSWER-Six years Under federal guidelines, an employer is required to keep records associated with family medical leave for how many years? - ANSWER- Three years COBRA (Consolidated Omnibus Budget Reconciliation Act) - ANSWER-Law passed by the US Congress that mandates an insurance program which gives some employees the ability to continue health insurance coverage after leaving employment. The length of time an employee is eligible for insurance coverage is determined by what? - ANSWER-Qualifying event How long do employees and their families have to elect COBRA coverage from the time of their qualifying event? - ANSWER-60 days Pay program that is used to reward employees for performing work that is viewed as less than desirable. - ANSWER-Differential Pay Program