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An overview of the key concepts and processes related to arbitration and mediation in the context of human resources management. It covers the definition of arbitration, the role of the arbitrator, the differences between binding and non-binding arbitration, the advantages of arbitration, the mediation process, the differences between arbitration and mediation, and the certification and standards for arbitrators and mediators. The document also discusses the flexibility and compromise aspects of arbitration, the use of arbitration in collective bargaining agreements, and the typical steps involved in the arbitration process. Overall, this document offers a comprehensive understanding of alternative conflict resolution methods in hr, which can be useful for students, hr professionals, and anyone interested in dispute resolution.
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