Arizona State Board of Funeral Directors Exam, Exams of Advanced Education

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Arizona State Board of Funeral Directors Exam Alternative Container - Answer- unfinished wood box or other nonmetal receptacle or enclosure, without ornamentation or a fixed interior lining, that is designed for the encasement of human remains Authorizing agent - Answer- a person who is legally entitled to order the cremation, disinterment or embalming of human remains Casket - Answer- rigid container that is designed for the permanent encasement of human remains and that is usually constructed of wood, metal or synthetic substances and ornamented and lined with fabric Cremated remains - Answer- remaining bone fragments after cremation Cremation container - Answer- leak and spill resistant, rigid, combustible, closed receptacle into which human remains are placed before cremation Cremationist - Answer- person who operates a crematory retort, who performs the actual cremation of human remains and who is licensed Crematory - Answer- building or portion of a building that is licensed and that houses a retort in which only human remains are cremated Embalmer - Answer- person who is licensed and who engaged in embalming Embalmer's Assistant - Answer- person who is registered and who is engaged in embalming without the supervision of a licensed embalmer Embalming - Answer- implementation of reconstructive procedures and the process of disinfecting and preserving a dead human body to retard organic decomposition by treating the body to reduce the presence and growth of organisms Funeral Directing - Answer- arranging, directing or providing a service in the disposition of dead human bodies for compensation Funeral Director - Answer- person who is licensed and who is engaged in funeral directing Funeral Establishment - Answer- business at a specific location that is licensed and that is devoted to the care, storage or preparation for final disposition or transportation of dead human bodies Funeral goods and services - Answer- personal property or services typically sold or provided in connection with the final disposition of human remains, including caskets, alternative containers, outer burial containers, cremation containers, transportation containers, funeral clothing or accessories, monuments, grave markers, urns, embalming services, funeral directing services and similar funeral or burial items, does NOT include goods and services sold by cemeteries Holding facility - Answer- a designated area for the retention of human remains Intern - Answer- person who is licensed and who is engaged in embalming under the supervision of a licensed embalmer Intern trainee - Answer- means a person who intends to enter training as an intern and who is temporarily employed by a funeral establishment License - Answer- written authorization what is issued by the board and that entitles a person to act as a funeral director, embalmer or intern or to operate a funeral establishment or crematory in this state. Manage - Answer- responsible funeral director to exercise control and oversight over all employees of a funeral establishment and over funeral transactions, care of dead human bodies, funeral services and activities and the documentation and retention of records Manage - Answer- responsible cremationist to exercise control and oversight over all employees of a crematory and crematory operations Preparation - Answer- washing, shaving, dressing or arranging hair on, applying cosmetics to or positioning bodily features on a dead human body and placing a dead human body in a casket Processed cremated remains - Answer- cremated remains after they are pulverized and cleaned, leaving primarily small bone fragments Registration - Answer- written authorization that is issued by the board and that entitles a person to act as an assistant funeral director, an embalmer's assistant or a prearranged funeral salesperson in this state Supervise - Answer- licensed embalmer has responsibility for and is within sight and sound of a licensed intern who is embalming a dead human body or a student who is assisting in embalming a dead human body It is unlawful for a funeral establishment or funeral director to advertise under any name that tends to _______________ the public or resembles the professional or business name of another establishment to cause confustion - Answer- mislead Legally competent adult may prepare a ______________ statement directing cremation. - Answer- written A written statement on funeral directions must be part of a legal will - Answer- false An authorization document has to be - Answer- signed dated competent adult notarized or witnessed in writing by at least on adult If a funeral establishment, crematory or cemetery receives a written statement directing funeral arrangements they do not need to obtain the consent or concurrence of any other person - Answer- true A funeral establishment, crematory or cemetery does no have to follow a decedents written instructions IF he/she has not made financial arrangments - Answer- True If a funeral establishment, crematory or cemetery asks on good faith they are _____________ from criminal & civil liability - Answer- immune It is ok to cremate or disinter a dead human body without prior written consent of the authorizing agent - Answer- false It is unlawful to embalm without oral or written consent - Answer- true A funeral establishment must create a record of oral consent - Answer- true Oral consent for embalming includes - Answer- name of authorizing agent relation of authorizing agent to deceased date and time consent was given name of person who received consent any other information required by the board Order of Next of Kin - Answer- 1. Surviving legal spouse, not legally seperated, or petitioned for divorce 2. Health care Power of Attorney-if it gives specific authority to make disposition decisions. OR Durable Power of Attorney-if it gives specific authority regarding disposition. 3. If decedent is a minor, the parents 4. Adult children 5. Parent 6. Adult siblings 7. Adult grandkids 8. Grandparents 9. Adult who exhibited special care and concern for the dead person 10. Guardian at time of death 11. Authority to dispose of the decedent 12. Fraternal, charitable or religious organization In there are more than one member of a NOK category, final arrangements shall be made by the ________________________ - Answer- Majority Who can order the disinterrement of a dead human body - Answer- Court or county medical examiner Who is designated is no one on the NOK list is willing or financially capable of providing disposition - Answer- Public Fiduciary A funeral establishment/employee or agent shall exercise ______ _______________ to obtain consent of proper authorizing agent - Answer- due diligence A funeral establishment/crematory or cemetery has affirmative defense to any claim if they relied on __________ ____________ on the direction of a person claiming to be the authorizing agen - Answer- good faith If the authorizing agent is not reasonably available or unable to act the authority shall pass to ______________ - Answer- next in line What does "not reasonably available" mean - Answer- if the crematory, cemetery or funeral establishment exercise due diligence to contact or that person is unwilling/unable to make arrangements within 15 days after initial contact How is dispute between NOK resolved - Answer- Between the parties or the courts A cemetery/cremation/funeral establishment shall not be __________________ for refusing to accept remains until a dispute is resolved - Answer- liable Reasonably Available - Answer- able to be contacted by the crematory, cemetery or funeral establishment without undue effort, who is willing and able to act within 15 days of initial contact A responsible funeral director is liable for employee actions - Answer- true The board will conduct an investigation upon receiving a ___________________ complaint - Answer- written Every licensee is to have a ___________ written or printed price list - Answer- standardized An establishment MUST give a price list for retention to each person who personally inquires about funeral arrangements or prices - Answer- True A funeral establishment shall offer each person a price list at the _______________ of a discussion of funeral arrangements or selection of funeral goods or services - Answer- beginning The price list must be presented in an __________________ and _______________ manner - Answer- accurate and readable Funeral goods for sale must have a price card in a _______________________ place - Answer- conspicuous The price card must be in a _____________________ that enables a person to view the card without physically handling the card - Answer- location Photos of merchandise must also have price displayed ______________ - Answer- conspicuous The buyer must have a written or printed statement of funeral goods and services BEFORE the establishment can enter into a contract with the buyer - Answer- true The statement of funeral goods and services must include - Answer- 1. total charge for services, use of funeral establishment, prep of body, professional services, use of automotive and necessary equipment. 2. itemized charges for casket, alternative container & OBC 3. itemized fees and total amount of cash advanced items-transportation, flowers, cemetery or crematory charges, newspaper notices, clergy honorarium, transcripts, telegrams, long-distance phone calls, music 4. method of payment and interest charges 5. itemized fees not included already 6. total amount of charges 7. location where the deceased will be held, embalmed or cremated 8. name, address and phone number of establishment A funeral director certify a statement of goods and services within ______ days of the buyer signing or conducting services - Answer- 5 A funeral director must put his/her _________________ and ________________ on the statement of goods and services - Answer- signature and license number If arrangements need to be made through interstate telecommunications the licensee is _____________ required to provide a written/printed price list - Answer- not What do you need in order to cremate more than one dead human body at the same time - Answer- Expressed written consent of the authorizing agent Crematories can deal directly with the public to cremate human remains - Answer- False Crematories need to keep a ________________ procedure for id of human remains - Answer- written The crematory can only open a container of human remains under the personal supervision of a licensed funeral director or embalmer or responsible cremationist - Answer- True A crematory may NOT accept a casket or cremation container if there is evidence of ____________ - Answer- leakage If the authorizing agent has not picked up remains within _____ day a written notice is sent out - Answer- 30 After written notice of authorizing agent not picking up remains after __________ days, the crematory can dispose of remains - Answer- 90 If the divorce is not final, the spouse is still the next of kin? - Answer- False A person who died of cholera, diphtheria, TB, plague, smallpox, yellow fever, hemorrhagic fever-Ebola, has to be transported within or out of the state in what kind of container - Answer- hermetically sealed casket or metal lined container If a person dies of AIDS/HIV they must be transported in a metal lined container? - Answer- False Does a person who dies from cholera, diptheria, TB, plague, smallpox, yellow fever, hemorrhagic fever-Ebola, need to be embalmed to transport in/out of state? - Answer- Yes What should a holding facility/cooler temperature be kept at - Answer- 38 degrees or lower What is the time frame to refrigeration, embalm or complete final disposition - Answer- 24 hours Disinterred remains shipped in the state shall be placed in a __________ lines container, which is _______________ sealed. - Answer- metal, hermetically A disinterment permit must be obtained if the disinterred remains are moved from the original cemetery - Answer- True Disinterment and removal of remains need to be carried out under a licensed funeral director - Answer- true Who is required to fill out Human Remains Release Form (HRRF). - Answer- Hospitals, nursing care institutions, hospice inpatient facilities Do assisted living facilities need to fill out a HRRF? - Answer- No What does HRRF stand for - Answer- Human Remains Release Form What is required on the HRRF - Answer- Name Date of Birth SS # Date & Time of Death Can a licensed embalmer enucleate eyes of a dead human body? - Answer- Yes, with a completed course in eye enucleation. Can the embalmer or funeral director keep personal effects from a dean human body? - Answer- No As an embalmer or funeral director, am I required to report to the medical examiner's office any suspicions I may have? - Answer- Yes What does reasonably available mean? - Answer- A person who is able to be contacted by the crematory, cemetery or funeral establishment without undue effort How many days must an establishment wait until moving on to the next person? - Answer- 15 What category on the Statement of Funeral Goods & Services, would flowers go under? - Answer- Merchandise What category on the Statement of Funeral Goods & Services, would preparation of the body go under? - Answer- Professional Services What category on the Statement of Funeral Goods & Services, would the casket go under? - Answer- Merchandise What two kinds of power of attorney is required to have power over the dead human body? - Answer- Health Care Power of Attorney or Durable Power of Attorney What MUST the Health Care Power of Attorney specify in order to have power over the dead human body? - Answer- Authority to make decisions regarding the disposition of the decedent's remains What MUST the Durable Power of Attorney specify in order to have power over the dead human body? - Answer- gives that person the authority to make decisions regarding the disposition of the decedent's remains Who comes first the adult children or the decedent's parents? - Answer- Adult children Can the witness to a health care power of attorney be the one who is designated? - Answer- No Can a funeral establishment pay commissions to a nurse for referrals? - Answer- No How many CEE's are required? - Answer- 12 Can a dead human body be shipped out of state unembalmed? - Answer- Yes Can a dead human body be shipped out of the country unembalmed? - Answer- No Is a casket required for cremation? - Answer- No What gestational time must a fetus be for the state to issue a fetal death certificate? - Answer- 20 weeks What weight must a fetus be for the state to issue a fetal death certificate? - Answer- 350 grams How many manner of deaths are there for the death certificate - Answer- 5 What are the manner of deaths available for the death certificate - Answer- Natural, Accident, Suicide, Homicide, Undetermined