ASQ CQT Exam QUESTIONS WITH COMPLETE 100% VERIFIED SOLUTIONS 2024/2025, Exams of Business Administration

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ASQ CQT Exam QUESTIONS WITH

COMPLETE 100% VERIFIED

SOLUTIONS 2024/

The main reason for the rapid globalization of teams in the 21st century is: Customers, suppliers, and operations are located worldwide. In case of conflict between contract specifications and shop practice: Contract specifications normally apply. The most desirable method for evaluating a supplier is: A history evaluation. Technical service to suppliers is: A greater benefit to the company than it is to the supplier. Facilitators will normally: Summarize group ideas. In most cases, an improvement team receives the least control and direction during which of the following stages?: Performing The concept behind PDCA is: Continual Improvement Difficulty in having constructive input from the entire group. What is the major disadvantage of having an improvement team that is too large? Mandatory requirements Customer specifications are considered to be: Reinforcing positive team results. Upper management typically supports the team process best by: Members act independently without inter-dependency. Which of the following typically describes poorly functioning teams? Directing the conduct of team meetings. Team operating guidelines are useful for: Value stream mapping means A graphical charting technique showing material and information flows. Determine the key facts about a problem. Which of the following is the most important factor in team problem solving? When purchasing materials from vendors, it is sometimes advantageous to choose vendors whose prices are higher because:

The true cost of purchased materials may be lower. Quality should be built into the product, not inspected in. One of Dr. Deming's 14 points for management states, "Cease dependence upon inspection as a way to achieve quality." The underlying tenet of this statement is which of the following? Previous discussion points and current topics. A typical improvement team agenda would include: Associated increased life cycle costs. Cycle time reduction must be balanced with: Set irrespective of make or buy decisions. Quality levels when make or buy decisions are made are typically: Reshaping a product due to poor dies. Identify a non-value added activity that would be considered a form of process muda: Active support by mid-managers Team success is most dependent on which of the following? Reduce the number of sources for a given item consistent with the law, quality, and scheduling production. When buying materials and other items from outside sources, it is best to: Making team membership more human friendly. Perhaps the most difficult obstruction to the effective function of global teams is: Standard Work "The best combination of machines and people working together to produce a product or service at a particular point in time." What lean concept is being described? Master black belts The most technical training and knowledge in the typical Six Sigma organization typically resides in which of the following roles? State the position of the company on quality. Quality policies are principally issued by management to: A quality program is considered to be: A system of activities to provide quality of products and services. Cost savings from participative problem solving. A successful team effort should produce which of the following benefits? DMAIC (Define, Measure, Analyze, Improve, and Control. An organized and disciplined approach to problem solving in most Six Sigma organizations is called: Kaizen (Kaizen blitz or blast can speed up things a great deal) Which of the following Japanese techniques is most clearly identified with small incremental change? Prevention

Review of purchase orders for quality requirements falls into which one of the following quality cost segments? Product Quality A composite of characteristics that meet an expectation. It is a perpetual coordination device The advantage of a written procedure is Failure Costs If prevention costs are increased to pay for engineering work in quality control, and this results in a reduction in the number of product defects, this yields a reduction in: Learning the teamwork process and improving the work process. What are the primary activities that take place during most team meetings? Facilitator/leader conflicts Which one of the following usually represents the greatest potential problem in team meetings? Adding inspectors to reduce scrap costs. Quality cost analysis has shown that appraisal costs are apparently too high in relation to sales. Which of the following actions probably would NOT be considered in pursuing this problem? Consist of qualified people with the experience needed. The composition of a team for a typical Six Sigma project should: Quality of design and quality of conformance. What are two basic aspects of product quality? Six Sigma project teams Cross functional membership would typically be used for which of the following? Where the sources or causes may be found. Which of the following places should be considered when selecting improvement team members? Forming and performing According to Bruce Tuckerman, what are the first and last development stages? Walter Shewhart Who created the plan, do, check, and act cycle for process improvement? Eliminating waste. Lean manufacturer's attack non-value-added activities with the principal intention of: Customer Satisfaction In consumer products, the complaint rate is most directly a measure of: M only (Measure) In what stage of the DMAIC process would a process data collection plan be developed or customer survey results tallied? The sharing of critical business information. A key characteristic of a business partnership is:

Lean Enterprise An entire organization involved with improvement Histogram The tabulation of the number of times a given quality characteristic measurement occurs, within the sample of product being checked, is called a: Process control charts are used mainly to: Portray process status 9 - Rule of thumb suggests using a number of data intervals approximately equal to square root of the number of data observations. If 87 data observations from a process were to be plotted on a histogram, the rule of thumb would suggest using which number of intervals across the range of data? It presents the problem graphically An advantage of a fishbone diagram is: Brainstorming What other problem solving tool is customarily used to compliment the fishbone diagram? Show relationships between variables Scatter diagrams are useful in problem solving because they: A Pareto diagram The most widely used technique for distinguishing between chronic and insignificant problems is: Pareto diagrams are used primarily for which of the following reasons? To focus attention on priority order. A process control chart would be effective in displaying: Out of control processes Process flow improvement steps normally include: Analyzing each step in detail. A control chart is used for the primary purpose of: Determining the stability of a process. 99.73% Approximately what percentage of the area under the normal curve is included within +/- 3 standard deviations from the mean? To visualize the process quickly. Which of the following is a reason for utilizing process mapping? A scatter diagram in which most of the points fell on a horizontal line across the range of the diagram would be expected to have a correlation coefficient indicating: No correlation. Which of the following statements is most applicable to trend analysis? Experience is required for proper interpretation.

A process flow chart is: A map of the system. Confirm the results. Which of the following six classic problem-solving steps would come last? An Ishikawa diagram is also known as a Cause and Effect Diagram Pareto diagrams are used to: Focus attention on problems in priority order. Measurement When drawing a 5 M & E diagram, which of the following is included? Detect non-random variation. The major reason for using a control chart is to: A scatter diagram is a problem-solving tool, which helps to: Determine a cause-effect relationship between two or more variables Tally sheets, used for organizing and collecting facts and data, include which two of the following? Measles charts and check sheets. Histogram Which of the following problem-solving tools is a column graph which displays a static picture of the process? Fishbone diagram There is a problem on the production floor and all of the factors that might be contributing to the problem must be discovered. Which of the following problem solving tools would be the best selection? Bimodal Distribution This distribution shows stratified data and has two distinct peaks. Pareto Diagram Which problem solving tool uses a cumulative line such that the defect class consulting 60% of all defects can be easily determined? Fishbone Diagram Which diagram is useful in sorting out the causes of dispersion and organizing mutual relationships? Histogram Basic information about data, such as central location, width, spread, and shape can be visualized using which of the following tools? At the end as the last category When constructing a Pareto diagram where should the "others" category be placed? Measles charts, recording check sheets, and checklists.

Identify the three types of check sheets commonly used to record counted, measured, and locational data. Flow Chart Management has dictated that inspection locations be established for a new product. What quality tool would customarily be applied to assist in the selection of the necessary inspection locations? Visualize the process A team has been tasked to improve the small purchase process in your company. They decide to create a flow chart of the existing process because it will: A process flow chart is ideal for: Detecting the causes for delays. Scatter diagram Which tool is used to test for a possible cause and effect relationship between two variables? To decide when to investigate causes of variation Variables control charts are designed with which of the following objectives? Attribute and Locational A team is researching an outbreak of cholera and has been given all of the city's death records from the last six months. The name of the deceased, date of death, cause, and address are listed on the death certificate. The information being considered is: Measles Chart If the number of deaths from cholera in a city is plotted on a map, one is creating a: A control chart A process improvement team is assigned the project of improving the quality of plastic shelf holders. The team has identified variation in the holder length as a significant factor. Which tool should the team use first to study the variation? Tally Sheet A team decides that it will need a histogram of process XYZ's output performance. To create the histogram, the team would use information from a: 5'7 3/5" What is the mean height of five men who have the following heights? 5'6", 5'9", 5'4",5'11",5'8" 0. Calculate the standard deviation of the population for the following set of five sample observations: 1.5, 1.2, 1.1, 1.0, 1. 2/ A box contains two red balls and two black balls. Given that a black ball has been drawn, what is the probability of drawing two consecutive red balls in the next three draws?