Attributes and Professionalism of Medical Assistants, Exams of Nursing

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Led. Office: Chapter 3 - Medical Office

Administration

disseminate - correct answer ✔✔To spread; disperse characteristic - correct answer ✔✔Distinguishing traits, qualities or properties demeanor - correct answer ✔✔Behavior towards others; outward manner detrimental - correct answer ✔✔Obviously harmful or damaging reflection - correct answer ✔✔A therapeutic communication technique in which a person responds with a feeling term that indicates how the individual feels about a problem. List and describe six attributes of the professional medical assistant. - correct answer ✔✔1.) Courteous and respectful - treat patients with courtesy and respect 2.) Diplomatic and tactful - interact without giving offense 3.) Responsible and honest - dependable 4.) Response to criticism - willingness to respond to constructive criticism 5.) Professional image - professional appearance 6.) Good listener - listen to what the patient has to say What methods can the medical assistant use to treat others with courtesy and respect? - correct answer ✔✔Eye contact, greet patients with a smile, treat patients as individuals, discuss problems in private, use proper grammar, show interest in patients How can an entry-level medical assistant perform his or her duties with responsibility, honesty and integrity? - correct answer ✔✔a.) Interact with patients straight forward and honestly b.) Be thorough and pay close attention to detail

c.) Never misrepresent yourself d.) Recognize your own limitations e.) Accept responsibility for your failures f.) willingly take on responsibilities Summarize three obstructions to professionalism. - correct answer ✔✔1.) Personal problems and "baggage" - challenges being faced 2.) Rumors and the "grapevine" - untrue things being spread 3.) Personal phone calls and business - phone calls from friends and family Describe the important factors that should be considered when you visualize the image of a professional medical assistant. - correct answer ✔✔Clean appearance, clothes should fit properly, name badges are visible and legible, hair should be cleaned and not overly styled, long hair must be tied back, short and clean nails, shoes should be clean Why is it important for a professional medical assistant to respond with constructive criticism? - correct answer ✔✔It improves professional behavior and helps us recognize the areas we need to improve our skills and develop methods. Define the principles of self-boundaries. How do they relate to the field of medical assisting? - correct answer ✔✔a.) They help identify each of us an unique individual. b.) They assist us in developing healthy relationships in our lives. Describe four time - management medical techniques medical assistants can use in the healthcare environment to meet the demands of a busy practice. - correct answer ✔✔a.) Work smart - use time efficiently b.) Plan - tasks that need to be done today c.) Prioritize - decide what tasks are most important d.) Arrange - schedules organized to complete tasks What are the benefits of becoming a member of the AAMA? - correct answer ✔✔a.) legal counsel represents medical assistants

b.) shows a level of seriousness about chosen professions c.) complimentary subscription to CMA Today d.) CMA exam rate is reduced