Bài giảng môn 1620 Professional Practices, Slides of Professional Communication

Download Bài giảng môn 1620 Professional Practices and more Slides Professional Communication in PDF only on Docsity! INTERPERSONAL 2 ¥ UNIVERSITY of GREENWICH @ Pearson Alliance with age. Education BTEC Objective qUnderstand what are interpersonal skills qBenefit of Interpersonal skills qCommunication skills qReceiving and dealing with feedbacks qBenefit of learning in groups Components of Effective Communications q Sender/encoder q Message q Channel q Voice q Written Text q Visual images q Receiver/decoder q Feedback Listening and Understanding qHearing vs. Listening qEffective Listening Skills qConcentration qAvoiding distracters qAvoiding interruption qAsking for clarifying details qGiving feedback Listening and Understanding q Barriers to listening q Interruption q Prediction of message q Blocking message due to personal views q Inability to hear q Distracting mannerisms q Non-understanding qWandering thoughts Importance of Feedback qPrevents costly mistakes/accidents qProvides opportunity for improving work performance UNIVERSITY of & GREENWICH @ Pearson ests GIS, conan BTEC Routes of Feedback g Oral/Verbal a Written performance evaluation QO Visual Steps to provide Constructive Feedback q Tact qSandwich technique qCompliment qCriticism qCompliment Techniques to Positively Manage Anger qSelf-awareness qUnderstand others qEmpathy q Tact qManagement strategies Effective and Ineffective handling of Complaints q Ineffective handling qEffective Handling qAsk for an informal meeting q File a complaint properly in a letter q Turn to outside agencies Treatment of Co-Workers q Etiquette q Privacy practices q Gossip q Professionalism q Avoid comparisons qWorkload q Salary q Treatment of co-workers Actions the Demonstrate Respectq Diversity Trends in the US q Language q Disability q Religion q Gender q Age q Benefits of Diversity q Encourage Respect for Diversity UNIVERSITY of & GREENWICH @ Pearson ests GIS, conan BTEC Discrimination OBasis OSex ORace OColor ONatural Origin SS aS Discrimination ULanguage OReligion ODisabilities OAge OSexual Orientation OAppearance How a person relates to one another To reduce conflict To increase participation Emotional Intelligence (EQ) Two principles of behaviour qAll behaviour is motivated. q There is a reason for all we say and all we do. UNIVERSITY of GB GREENWICH @ Pearson ‘Alien with age. Education BTEC Four behaviour types o Aggressive Q Assertive/Authoritative O Passive a Democratic/Platonic qHow do you select your advisor?(Topic, career prospects, advise from elders, seniors,..., inexplicable!) qHis qualities and your qualities: impedance matching! Why should you take interest? Another course on IPS qBuilding Trust qConflict(Interpersonal) qEtiquette(Manners) qHandling Difficult People qValuing Diversity qNegotiating qOffice Politics Three Aspects of IPS qCommunication qHuman relations qWork survival(the urge to do a competitive job)