Communication Barriers in Noise Management: Identifying and Overcoming Challenges, Study notes of Communication

Download Communication Barriers in Noise Management: Identifying and Overcoming Challenges and more Study notes Communication in PDF only on Docsity! Barriers in communication in Noise Management Author(s): Elena Narcisa Burtea, Dan Radulescu Affiliation: Romanian Research and Development Institute for Gas Turbines CEAS-ASC 2018 Workshop Communication assets The purpose of exchanging information Available communication techniques Why is communication important in Noise Management? Aviation-related examples of collaboration (CDM, A-CDM) Source: https://pngtree.com/freepng/creative-exchange-of-information-in-modern-society_1212563.html Source: https://www.slideshare.net/Spiderella/telecommunications-in-healthcare Barriers in communication and proposed actions Physical • GOAL: Build a relationship with the community • Awareness campaigns • Regular discussions Perceptual • GOAL: Identify other potential barriers in communication • Integrate opinions in the design of new interventions • Discuss trade-offs Emotional • GOAL: Establish a relationship based on trust • Build trust • Focus on transparency • Overcome fear, suspicion and mistrust • Create a safe reporting environment Cultural and Language • GOAL: Reach mutual interest and win-win situations • Establish a common language • Establish behavioral patterns • Focus on approval, recognition and inclusion Interpersonal • GOAL: Approach all relevant participants • Determine suitable conditions for different speech patterns • Overcome withdrawal (“fight or flight”) • Select the “right place“ and the “right time” Available communication tools • Social Intranet (internal communication) • Private/Group Discussion Forums • Available support and services (telephone/ website etc.) • Social Media (Facebook, Twitter, YouTube etc.) • Posters/ Flyers The importance of communication in Noise Management Defining and understanding the problem of aircraft noise exposure Analysing the implications of noise impact Assessing the risks in Noise Management Identifying adequate solutions for annoyance Implementing and monitoring of noise-related interventions Source: http://www.entrepreneurialfreedom.ca/from-awareness-to-annoyance/