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BOMI FM Fundamentals Questions with 100% Correct Answers | Latest Version 2024 | Verified, Exams of Business Economics

quality assessment - ✔✔Facilities management responsibilities such as evaluating the effectiveness of service, benchmarking, management of audits, and development of innovative improvements What professional aspect of facilities management distinguishes it from related professions? - ✔✔coordination across traditionally separate disciplinary lines How can a facilities manager best improve worker productivity - ✔✔improve the work environment three dimensions of quality - ✔✔input, process, and output What percent of a company's capital assets does the average facilities department manage? - ✔✔25% What do facilities managers engage in to anticipate and respond appropriately to current and future business trends? - ✔✔strategic planning Facilities management responsibilities such as evaluating the effectiveness of service, benchmarking,

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BOMI FM Fundamentals Questions with

100% Correct Answers | Latest Version

2024 | Verified

quality assessment - ✔✔Facilities management responsibilities such as evaluating the effectiveness of service, benchmarking, management of audits, and development of innovative improvements What professional aspect of facilities management distinguishes it from related professions? - ✔✔coordination across traditionally separate disciplinary lines How can a facilities manager best improve worker productivity - ✔✔improve the work environment three dimensions of quality - ✔✔input, process, and output What percent of a company's capital assets does the average facilities department manage? - ✔✔25% What do facilities managers engage in to anticipate and respond appropriately to current and future business trends? - ✔✔strategic planning Facilities management responsibilities such as evaluating the effectiveness of service, benchmarking, management of audits, and development of innovative improvements are all part of what function? - ✔✔quality assessment What professional aspect of facilities management distinguishes it from related professions? - ✔✔coordination across traditionally separate disciplinary lines What is the best way for a facilities manager to become more proactive and avoid crisis management? - ✔✔participate in discussions of the central management issues How can a facilities manager best improve worker productivity? - ✔✔improve the work environment

According to TQM/CQI literature, what are the three dimensions of quality? - ✔✔input, process, and output What percent of a company's capital assets does the average facilities department manage? - ✔✔ 25 percent What do facilities managers engage in to anticipate and respond appropriately to current and future business trends? - ✔✔strategic planning In most companies, how are facilities departments viewed? - ✔✔as overhead What is the most expensive element of most office and other white-collar workplaces? - ✔✔people How can facilities management successfully affect the corporate mission? - ✔✔by linking asset planning to corporate goals Define property management - ✔✔The process of maintaining and creating value in real property consistent with the owner's objectives and in compliance with the highest standard of professional ethics. In real estate, the process of profitable operation and management of owned, leased, or subleased real property for a building owner, developer, or land lord. Define asset management - ✔✔Asset management: Maximizing value to a portfolio of properties from acquisition to disposition within the objectives defined by the owner. Asset management uses strategic planning, investment analysis, and the positioning of a property in the market place. Facility management, or inside-out view? - ✔✔The facility manager looks from inside the business out to the external environment of economic forces, the marketplace, corporate competition, etc., through the eyes of a manager of a given business. A facility is a tool that enables the company to survive and prosper in its external environment.

Real property, or outside-in view? - ✔✔A real estate organization views the facility as a building, a commercial property designed to produce revenue. The building does not support the real property business; it is the business. What do all facilities management functions have aspects of? - ✔✔strategy and tactics What facilities activity usually produces the best overall financial and qualitative performance? - ✔✔devising a good strategy Define a program. - ✔✔any kind of work activities that the facilities manager wants specifically to manage and track on an ongoing basis Define a project. - ✔✔a set of tasks related to the achievement of a specific objective Behind personnel, what is the second largest expense on company ledgers? - ✔✔facilities What is situational analysis? - ✔✔capturing information about each external element that can have an influence on the facilities department in the coming year What is the definition of a capitalized project? - ✔✔projects that create assets with lasting value What is the strategy that enables facilities managers to accommodate rapid changes in space needs? - ✔✔lease management What are some tactical activities associated with a strategic function? - ✔✔construction project management; alteration, renovation, and workplace installation; and workplace planning, allocation, and management What are the two types of tactical activities? - ✔✔Processes and procedures

What is the work reception center used for? - ✔✔it is the core of the tactical facilities function and the place customers contact when they need a facilities service What defines a service request classified as project work? - ✔✔when a service request involves multiple trades or skill, changes in the form or Who are the individuals most qualified to determine if you are providing quality service? - ✔✔the customers In the tactical sense, when does service delivery begin? - ✔✔when the customer makes a request Evaluating customer service by the dollars or time spent per unit compared with historical company data, industry standards, or benchmarking partners provides a measurement of what? - ✔✔efficiency Evaluating customer service by how well the organizational objectives were met provides a measure of what? - ✔✔effectiveness Evaluating customer service by the timeliness of the service delivered provides a measurement of what?

  • ✔✔responsiveness The most common form of financial evaluation involves measuring what? - ✔✔actual expenses against the allocated operating budget What is the greatest value of benchmarking? - ✔✔to compare performance indicators By tracking data over time, you can develop trend analysis of what aspects of space utilization? - ✔✔downtime for change and reconfiguration, float or swing space, and storage areas What is the best way to determine whether space is being appropriately used? - ✔✔use a customer satisfaction survey

In which phase of work do the facilities managers devote the greatest proportion of their management attention? - ✔✔Implementation plan Typically, higher costs due to poorly planned facilities actions are realized during what phase of the management track? - ✔✔operations, maintenance, and service delivery For any facilities function, what is the activity that establishes the basis for future improvements in strategic planning, service delivery, and cost control? - ✔✔feedback and evaluation What is the accounting system that encourages user departments to be responsible for their facilities requirements? - ✔✔the chargeback system What is the most common cause of contractual delays? - ✔✔Errors due to ignorance of the rules Companies that have owner-occupied buildings or a higher proportion of owned spaces in their inventories and lower churn rates are more likely to have what type of facilities management department? - ✔✔integrated, building-based departments Which facilities management organizational model is typical of start-up companies and small independent government agencies? - ✔✔office manager model What is an important role of a facilities manager at the headquarters level? - ✔✔implement policy formation activities A facilities management organization's structure, service delivery, and decision making are influenced by trends in what areas? - ✔✔business, culture, and government What should determine the quality of customer service? - ✔✔customer perceptions When the cost of providing services is bid on by both an in-house facilities department and outsourced companies, the facilities department is adopting what approach? - ✔✔an entrepreneurial approach

What tool should the facilities staff use to increase the visibility of the department, its mission, and its role in supporting the company's core business? - ✔✔Marketing plan In terms of purchasing, leasing, and contracting for property, if the real estate function remains separate from the facilities function, what might a company experience difficulty in handling? - ✔✔rapid transactions What are the characteristics of a champion? - ✔✔apassionate leader with contagious gusto and zeal who are advocates of an organization's core services or products What are some characteristics of a leader? - ✔✔aggressive promoter of the workers, functions in parity with other managers, and has a strong commitment to service What does leadership involve? - ✔✔setting long-range goals and strategies, defining the direction of a unit or organization, recognizing future possibilities, and inspiring others to join in What is the best policy when collecting information from customers? - ✔✔collect the least amount necessary to act What is a robust solution? - ✔✔one that adapts well to the reality of constant change What must a leader have to maintain stability and a solid ethical framework in the midst of continuous change? - ✔✔Values What is one key to winning support for your vision? - ✔✔link it to a greater good Define management. - ✔✔carrying out plans, coordinating activities and resources, ensuring cooperation among and across units, and running day-to-day operations What is the management system called that involves teamwork and coordination between departments?

  • ✔✔cross-functional management

What is the first step toward achieving the goal of an ethical workplace? - ✔✔create a code of ethics What is a good demonstration of adherence to the code of ethics? - ✔✔the leader's conduct What is a professional code of ethics? - ✔✔a profession's promise to society to monitor its members in areas not expressly covered by the law What is the best way for facilities personnel to become involved in marketing the facilities department to its customers? - ✔✔by excelling in customer service What are the basic steps in forming a marketing plan? - ✔✔conduct market research, promote services, keep customers informed, and evaluate service delivery What is the best way to measure success when tracking and rewarding performance? - ✔✔monetary value to the company In mergers or downsizing, what is it that defines what is important, how things get done, and what value is placed on activities and outcomes? - ✔✔corporate or organizational culture Success in obtaining funding is based on a business plan that has what trait? - ✔✔a plan with strong justification How do you get the most accurate picture of your facilities operation and the best use of workload estimates? - ✔✔by combining several different kinds of estimates such as workload based on churn , population, service standards, cash flow, business cycles, etc. Comparing company facility staff size to total corporate staff size allows the facilities man ager to estimate the facilities workload based on what? - ✔✔population How should companies with low churn rate and a heavy concentration of routine work orders in a strong growth mode estimate workload? - ✔✔by population

Using the number of work orders, time to complete orders, space inventory, and staff size to estimate workload is called workload based on what? - ✔✔service standards How should you estimate the facilities department workload for the next year? - ✔✔combine several workload estimation methods, such as business cycles, corporate revenues, and salary and equipment projections How does a facilities manager demonstrate trends in workload? - ✔✔use data from several years A midsize company with growing inventory and limited staff ordinarily needs a facilities department staff with what type of skills? - ✔✔broad scope and very little technical depth Larger and more geographically dispersed organizations will likely need a staff with what type of skills? - ✔✔Broad scope of authority and substantial tech nical depth of skill What is the most challenging part of the recruiting process when hiring an employee for your facilities management department? - ✔✔writing an accurate job description and advising human resources of the technical competence and expertise you require What are some of the qualities that facilities management employees must possess? - ✔✔analytical thinking, flexible Qualifications are merely an indication of what? - ✔✔competence; qualifications are no guarantee of competence What are some important keys in understanding service? - ✔✔appreciating the customer's point of view, clarifying you department's capability, and avoiding taking things personally What are some ways of maximizing staff performance? - ✔✔writing a good job description, performing periodic and systematic appraisals, maintaining balance among all factors contributing to performance, and using clear communication methods

What is included in a good job description? - ✔✔qualifications, list of essential duties, and physical requirements Applying different standards to different employees may lead to what'? - ✔✔grievances based on discrimination When one person may have to perform multiple functions, what is the best method of staff development? - ✔✔cross-training The departure of a highly trained, skilled worker is not only a disruption, but also a loss of what? - ✔✔a capital-intensive investment What criteria must you use to justify an upgrade in an individual's existing position? - ✔✔the nature of the position has changed, the labor market is paying higher rates for this work, and the upgrade is for the position, not the person The statement that best illustrates the connection between facility management objectives and business objectives is that facilitates become a - ✔✔tool managed to enhance corporate objectives In his work on defining the need for a space delivery project, Hector uses the_____approach, which focuses on the real estate function of the space. - ✔✔outside-in The facility manager notices that the employee population at the site has been dropping. This tends to________the facility management workload. - ✔✔Increase William is curious to know______the of the asset, defined as the time an asset takes to decline from maximum value to no value. - ✔✔predicted economic life As a facility manager, Enrique has responsibilities such as benchmarking, management of audits, and evaluating the effectiveness of service. What kind of function do these respon sibilities represent? - ✔✔quality assessment

Jerry is responsible for the organization, direction, and coordination of tasks accomplished to fulfill a chosen facilities strategy. This describes: - ✔✔project management Being designated the project manager, Corinne's primary role is to: - ✔✔lead and coordinate the project . If Annie is to maintain positive control of the project budget, which of the following would be considered a necessary consideration? - ✔✔compare actual expenditures against commitments In setting up a contingency fund for the project, a junior member of the team asks the project manager why such funds might be used. Which of the following would not be a reason to use a contingency fund?

  • ✔✔assigning only credentialed staff to work on the project Rudolph explained to his guest visiting the company that the level of service considered basic or standard in a corporate-owned facility is often: - ✔✔implied by custom or tradition. Erik will soon be working on his department's space delivery project. This kind of project begins with: - ✔✔defining the need. Since she manages corporate-owned facilities, Judy should base the level of needed security primarily on: - ✔✔business requirements As Bryant will be overseeing the creation of the facility management database, he has input on what information will be included. Typically, such databases include all of the follow ing detailed information about the business except its: - ✔✔competition. The facility manager is happy with the space planning software because it allows her to create a______by using the computer. - ✔✔Drawing In Rachael's organization, there is a row of management offices, each of which has its own style of furniture, carpet color, and wall finishes.This arrangement indicates: - ✔✔independent thinking.

Noreen needs to measure________. So she will look at the organization's timeliness measured against preset priorities and by customer ratings. responsivenessIf Katrina is a typical facility manager, then she will devote the greatest proportion of her management attention to: - ✔✔implementation. Fran's company has taken a(n)_______approach in which the cost of providing services is bid on by both the in-house facility department and by out sourced companies. - ✔✔Entrepreneurial Yvonne has come up with what can accurately be characterized as a robust solution to the problem. As such, the solution: - ✔✔is flexible to accommodate unforeseen changes. The work that Fred performs involves the execution of plans, coordination of activities and resources, and day-to-day operations. This is all part of: - ✔✔management. Liz wants to maximize her staff's performance. She can do this by all of the following methods except: - ✔✔emphasizing the corporate mission statement. Since Jerry wants the tenant build-out work done right, the best qualified person or group to perform the work is: - ✔✔a space planning/interior design firm. Mahmoud, a contractor, wishes to take advantage of the least risky contractual arrangement. Which type of arrangement would that be? - ✔✔fixed price level of effort Phil purchased paint to use in the overall building renovation project. This paint is an example of a(n)_______expense. - ✔✔capital Bill and Frank have started a business together, which is currently in the start-up phase in its evolution. They should therefore expect there to be: - ✔✔high risk and a negative cash flow. Caroline is gauging the financial performance of an investment based on the total money invested. This is characteristic of: - ✔✔ROL

Facility management budgets should be based on_______and on the action plans devised to carry out business objectives. - ✔✔corporate business plans The experienced facility manager admitted to his friend that facility budgets are more challenging than budgets of other departments because facility budgets: - ✔✔have fragmented costs among several cost centers. Joanne is reviewing the company's attributable costs. These costs are also known as_____costs. - ✔✔pass-through The facility manager would like to accommodate reorganizations and reduce the cost of churn. To do this, he is best advised to: - ✔✔move people, not furniture. Ginger works for a large automotive corporation that has a great deal of money invested in its expensive capital and fixed equipment. Its likely preferred method of occupancy is: - ✔✔ownership Andrew wants the type of lease that rests the highest degree of responsibility for control of the property and payment of operating costs with the tenant. This is a_____lease. - ✔✔triple-net The facility manager has heard a rumor that a rather new tenant might have to vacate the property before the end of its lease. In this situation, the initial buyout offer should come from the: - ✔✔tenant. In contrast to the facility management perspective, Margot's real estate organization views the facility as a building, a commercial property designed to produce revenue. This exemplifies the______view. - ✔✔outside-in Among the many facility activities in which he is engaged, George should concentrate on______if he wants to yield the best financial and qualitative performance. - ✔✔good strategizing "In the final analysis," Greg correctly explained, "it's ______who is most qualified to determine if you are providing quality service." - ✔✔the customer

Penelope is planning a department meeting in which decisions will be made. She should remember that decisions determined by_______tend to be the most successful. - ✔✔group consensus The new facility manager soon realizes that he is facing one of the most common communications challenges facility managers face, which is: - ✔✔explaining technical issues in nontechnical terms. Woodrow won't get bogged down in trivial matters, nor will he start out on the wrong foot. He knows that the first key to successful management of facility information is to: - ✔✔assess the existing data. Which of the following is not a benchmark that a facility manager can use to evaluate the success of parking operations? - ✔✔square footage of the area For the property manager to measure the various building services, she should: - ✔✔administer a customer satisfaction survey. Drew is in the middle of the build-out project and has asked for the preliminary pricing plan. This plan will determine the build-out's: - ✔✔general construction and installation costs. In her work on defining the need for a space delivery project, Denise uses the_____approach, which focuses on the allocation of space by functional need. - ✔✔inside-out By developing contingency plans, the facility manager shows that he is at the_____phase of the project. - ✔✔Strategy XYZ Electronics is considering purchasing commercial property. In order to avoid environmental liability, it must obtain: - ✔✔an environmental impact statement. If Chen's company is at all typical, he should find that the facility management department budget is heavily weighted toward_____costs. - ✔✔equipment and operations A&B Office Products has owned its office building for several decades. It has maintained the building quite well and, as a result, the building has retained its value. This building is considered a(n): - ✔✔asset

Geraldine will be combining similar activities into functional areas in preparation of specifications. She is best advised to group staff into: - ✔✔logical functional categories. The facility manager should remember that______generally implies a wider range of service delivery and greater management responsibility by the service provider. - ✔✔Outsourcing The facility manager knows that the most challenging part of the recruiting process when hiring an employee for her department is: - ✔✔writing an accurate job description. Lately Margaret has been working with colleagues on the_____ her profession' s promise to society to monitor its members, particularly in areas not expressly covered by law. - ✔✔professional code of ethics When a company establishes a long-term relationship with a vendor, it is called: - ✔✔Partnering As highly skilled technicians retire from the workforce, company attrition policies often pressure the facility department to: - ✔✔Outsource tasks The facility management organization model that is typical of start-up companies and small independent government agencies is the: - ✔✔Office manager model Kelli is a facility manager who is observing the evolution of her department. She knows that ____________ is the most important characteristic for evolving facility management departments. - ✔✔Flexibility The type of facility management department organizational design that most emphasizes space planning and design skill is: - ✔✔Integrated, organization-based departments The greatest value of a CAFM (computer-aided facilities management) system is in their support of: - ✔✔Strategic planning

Facility departments that emphasize operations and maintenance based on standard work performance criteria or guidelines set by management are functioning in the role of: - ✔✔Caretaker A business function or process that is directly related to the corporate mission and sales generation is called a: - ✔✔Core function A facility manager's ignorance of _____________ can result in contractual delays. - ✔✔The corporation's purchasing rules In the corporate organizational hierarchy, the facility manager should be positioned: - ✔✔No more than two levels below the CEO In business, the word that refers to anticipating the consequences of what will happen before any action taken is: - ✔✔Strategy Evaluating customer service by how timely the service was delivered provides a measurement of: - ✔✔Responsiveness Strategic aspects of leasing decisions are important for which of the following reasons? - ✔✔Leasing decisions can be highly political The most common method of measuring efficiency of a building is the ratio of: - ✔✔Net usable space to gross space The best way to determine whether space is being appropriately used is to employ: - ✔✔Customer satisfaction surveys The document that provides a basis for developing a strategic facilities plan is the: - ✔✔Corporation's strategic plan When more detailed performance indicators than those used in the corporate budget are needed, such as comparison between customer types, the facility manager should calculate: - ✔✔Unit costs

Brenda, a facilities manager, is developing a strategic facilities plan and discovers that she is lacking information about external influencing elements. She should issue a(n): - ✔✔Situational analysis In business, the word that refers to making something happen is: - ✔✔Tactics Which of the following is commonly used to determine if a service request involves project work? - ✔✔The requested work changes the function of the facility If there is no connection between corporate and facilities strategic planning, a facility manager should: - ✔✔Educate corporate on the value of including them in discussions Public sector facility managers consider a project efficient, well planned, and well implemented when: - ✔✔100 percent of their budget was used In a tactical sense, service delivery begins when: - ✔✔The customer places a request The primary goal of operations, maintenance, and service delivery is to: - ✔✔Maximize performance Evaluating customer service by the dollars or time spent per unit compared with historical company data, industry standards, or benchmarking partners provides a measurement of: - ✔✔Efficiency Two types of tactical activities are: - ✔✔Processes and procedures Which of the following describes a strategic facility plan? - ✔✔A way to inform others of current activities The first draft of a contract for an outsourcing partner should be written by the: - ✔✔Facility manager

A facility management department can gain unique facility management skills from: - ✔✔Extended relationships with the same clients When combining similar activities into functional areas to prepare specifications, you should group the staff into: - ✔✔Project-oriented teams One aspect of laying off staff and outsourcing facilities work is that it: - ✔✔Allows for manpower flexibility What project payment method is paid based on reaching certain milestones? - ✔✔Progress payments The least risky contractual arrangement for a contractor is: - ✔✔Fixed price for fixed level of effort Unless absolutely necessary, cost alone should not be the sole criterion for choosing between competing outsourcing contractors, because: - ✔✔Qualitative factors would be ignored To convey fairness, the scorecard should be presented to the contractor: - ✔✔In the RFP or IFB What is a full description of every detail of every product, material, and service to be supplied by a provider? - ✔✔Prescriptive specification Facility managers should expect outsourcing to: - ✔✔Help, but not solve all problems The facility manager should be aware of the more common arrangements in which a single-service provider takes the lead because: - ✔✔Facilities outsourcing arrangements are not uniformly structured A facility manager with seniority and experience working on a large job will likely have: - ✔✔Some delegated contracting authority Which of the following challenges of outsourcing is addressed by mapping existing work process flows? - ✔✔Understanding current work

In terms of contracts, there is a direct relationship between quality and: - ✔✔Supervision From the facility manager's perspective, in most situations, the best person(s) to form an alliance between firms is/are the: - ✔✔Vendors themselves The total profit divided by the total amount originally used to generate revenue is called return on: - ✔✔Investments The ability or expectation of __________ to generate revenue is one of its distinguishing characteristics. - ✔✔Capital If Poncho Electronics intends to occupy one location for a long time to establish itself in the electronics market, it should consider: - ✔✔Owning and occupying a property When analyzing several options for a facility project, non-cost issues assume greater importance when cost/savings comparisons: - ✔✔Yield similar results Dior Properties has planned a major renovation to a small office building to update equipment, décor, and office spaces. This is an example of a(n): - ✔✔Direct contribution to creating asset value In which stage of the business cycle does a product price rise dramatically? - ✔✔Consolidation/growth All of the following are cost categories in the life cycle cost analysis except: - ✔✔Cost-to-life span ratio The difference between the amounts of assets and liabilities is known as: - ✔✔Net worth The actual remaining cash after debt service is: - ✔✔Cash flow

Based on the general formula for taxation, whatever remains after deducting eligible expenses from gross income is: - ✔✔Taxable income The standard business performance measure that results from subtracting all qualified operating expenses from income is called: - ✔✔Net operating income The amount you invest to start up and operate a business is usually: - ✔✔Nontaxable The maturity stage is characterized by: - ✔✔Capital investments being offset by depreciation The financial analysis that considers the costs of an asset against its usefulness is a: - ✔✔Cost-benefit analysis Facility managers are more likely to have control of a(n): - ✔✔Operating budget Facility budgets are challenging to prepare because their costs are usually: - ✔✔Scattered among several departments Developing funding requests as though it were the first time, and justifying everything, is called: - ✔✔Zero-based funding A good facility manager ensures that the budget is linked to the: - ✔✔Strategic plan Allowing reasonable exceptions to facilities standards is an example of: - ✔✔Flexible application From a facility management budgetary standpoint, sudden organizational changes are ___________ equipment breakdown - ✔✔Easier to deal with than Fiscal and physical flexibility are severely limited by: - ✔✔Special spaces

To avoid the facility department being an overhead drain, costs can be contained by: - ✔✔Setting up a chargeback system Isolating budget components so that one item does not affect the approval of other items is called: - ✔✔Compartmentation The ability to move funds from one cost center to another may depend on the: - ✔✔Ratio of fixed to variable costs Costs for maintenance of common spaces, lobbies, storage, or vacant spaces are called: - ✔✔Indirectly attributable costs The value of capital assets provides the company with the ability to leverage - ✔✔Funds The risk manager should review a lease before it is signed to ensure that it does not contain: - ✔✔Unfavorable insurance requirements Which of the following is an environmental audit designed to protect? - ✔✔The owners against health hazard liability A lease clause that is an advantage to the lessee and a disadvantage to the lessor is a(n): - ✔✔Option right Which of the following would be considered an above-standard service? - ✔✔Furniture moving or setting up conference rooms for meetings Which of the following enables a corporation to assume ownership by using a developer to hold ownership until the project is complete and ready for occupancy? - ✔✔Build-to-suit The more rapidly market values are increasing and the closer an asset is to the end of its depreciation period, the greater the chances for a: - ✔✔Substantial capital gain

Which of the following should not be included in the inventory review of a property? - ✔✔Past utilities Appraisal of commercial property value for determining tax liability is most often based on the property's: - ✔✔Ability to generate rental income One difference between ________ is that the former requires the tenant to pay a lease cost that covers the landlord's debt service and profit, while the latter allows the freedom to occupy or sell the property - ✔✔Triple-net lease and ownership An arrangement where a company uses its own capital to develop a project and then sells the completed project to a developer who then executes a lease with the same company is called a: - ✔✔Sale-leaseback Making sure that the environment is suitable for real estate investment is highly dependent on which group? - ✔✔Local government A comprehensive document used to compare your corporate plans with each site's/location's ability to support those plans is a(n): - ✔✔Inventory review The main downside of owning a custom-designed property is: - ✔✔It is hard to sell The steps of the project delivery cycle that take a project from planning to completion belong to the: - ✔✔Implementation phase Balancing project needs and objectives with the resources necessary to achieve them is the: - ✔✔Feasibility phase What is the most common reason a post-occupancy evaluation will have distorted results? - ✔✔The survey is conducted too soon after project completion Strategic planning is: - ✔✔The use of corporate business plans, mission, and objectives to anticipate facility needs

Contingency plans for a project are part of the: - ✔✔Strategy phase In terms of the project documentation, ___________ is built by upholding commitments and keeping the end-users informed of progress through memos and newsletters - ✔✔Credibility Which of the following is a common type of project management that focuses on improvements to the roof or HVAC systems? - ✔✔Base building construction Unexpected costs during a project can be covered if: - ✔✔A contingency fund was allotted Tenant buildout is another name for the design and construction activity associated with: - ✔✔Space delivery projects Which of the following is an issue that needs to be addressed in planning for a large construction project? - ✔✔Storage space for expensive materials during construction If construction is performed by outside contractors, you may reduce space delivery time by: - ✔✔Pre- negotiating unit pricing for special items Because facility workers _________, it is important to write behavior guidelines. - ✔✔Communicate with all levels of management and workers Back-up, clean, and uninterruptible are different benchmarks of: - ✔✔Power distribution One way to reduce the cost of grounds maintenance is to incorporate: - ✔✔Low maintenance designs in the exterior Creating a colored floor plan with the different types of flooring indicated and the total square feet for each is likely made in preparation of: - ✔✔Outsourcing cleaning

The level of service considered basic or standard in corporate-owned facility is often: - ✔✔Implied by custom or tradition A comprehensive preventive and planned maintenance program for the HVAC system ensures: - ✔✔Operative equipment for delivery of HVAC services The most common benchmark for grounds maintenance is: - ✔✔Cost per acre Energy efficiency, cost effectiveness, and minimizing complaints are benefits of HVAC: - ✔✔Benchmarks When an emergency takes place on a property, the security personnel are normally assigned to: - ✔✔Direct emergency services to the emergency Explaining the requirement that written recommendations be submitted regarding major repairs or replacement of equipment is a technique to: - ✔✔Avoid management issues over time The power and lighting distribution service consists of: - ✔✔Supplying power to support primary building operating systems The expansion of above-standard services reflects the efforts to increase: - ✔✔Comfort and productivity In order to get a fair price on HVAC operations, you should: - ✔✔Define the conditions of operation Collections of information, word processing files, presentations, and spreadsheets are all examples of: - ✔✔Documents The budget figures for the last five years reveal that the cost of cleaning and maintenance has risen 20 percent, the same increase as between 1985 and 1990, when corporate profits were up. This is an example of: - ✔✔Knowledge

Which type of information includes who works where, existing technology, and every piece of furniture?

  • ✔✔Existing conditions In building-oriented information, detail books are an example of: - ✔✔Graphic form The software geared toward one-time relocations and what-if scenarios is called: - ✔✔Project management Space and furniture standards become invaluable planning tools when: - ✔✔Graphic and numerical data are dynamically linked Technology supports decision making by: - ✔✔Permitting managers to test variables Tracking data about building ownership, status, valuation and cost, and physical properties is done by: - ✔✔Real property and lease management software In organization-oriented information, stacking charts are an example of: - ✔✔Graphic form The biggest danger to facilities management data is: - ✔✔Obsolescence A ________ system can generate several work orders and then assign them to one project - ✔✔Work management Ease of retrieval and analysis is an advantage of which of the following? - ✔✔Automation of facility information Paths designed around the functional need, importance, and volume of communication rather than the company's organizational structure are a: - ✔✔Network You are the project manager of a long-term project with many tasks being performed by different departments. You should inform participants of progress by posting a(n): - ✔✔PERT chart

Documents that convey the organization's compliance to regulations, local codes, and ordinances are called: - ✔✔Legal compliance documents Permitting interpretation within reasonable limits for addressing specific situations, including exceptions, is a challenge for facility managers who are: - ✔✔Writing facility policy The main focus of oral presentation is the: - ✔✔Audience What is the best method to avoid the negative effects of end runs? - ✔✔Cultivate a record of good service delivery A meeting of six people is called at 4:30pm to make decisions about the upcoming corporate conference. The most influential factor affecting communication is: - ✔✔Time pressure When you are managing a project and must communicate setbacks and delays, you are managing both the event and: - ✔✔Perceptions The first step in developing recommendations and strategy for a facility department is to: - ✔✔Gather information A row of management offices, each with its own style of furniture, carpet color, and wall finishes, suggests: - ✔✔Independent thinking Facility managers can learn much by discussing their companies' various programs or product lines with:

  • ✔✔Key corporate managers To make a good impression on visitors, facility departments traditionally give the most attention to: - ✔✔Entry lobbies Which of the following will make facility customers more likely to cooperate? - ✔✔Being informed of how participation will benefit them