Business Communication: Key Concepts and Definitions, Exams of Nursing

Download Business Communication: Key Concepts and Definitions and more Exams Nursing in PDF only on Docsity!

BCOM exam 1 chapters 1-5 correctly

answered 2023

Interferences - correct answer also called barriers; numerous factors that hinder the communication process organizational communication - correct answer the movement of info within the company structure formal communication network - correct answer a network of communication flow typified by the formal organizational chart; dictated by the technical, political, and economic environment of the organization informal communication network - correct answer a network of communication flow that continuously develops as people interact within the formal system to accommodate their social and psychological needs downward communication - correct answer a type of communication that flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organizational chart upward communication - correct answer a type of communication that is generally a response to requests from supervisors horizontal/lateral communication - correct answer interactions between organizational units on the same hierarchical level internal messages - correct answer messages intended for recipients within the organization external messages - correct answer messages directed to recipients outside the organization context - correct answer a situation/setting in which communication occurs

stakeholders - correct answer people inside and outside the organization who are affected by decisions ethics - correct answer the principles of right and wrong that guide one in making decisions that consider the impact of ones actions on others as well as on the decision maker diversity skills - correct answer the ability to communicate effectively with both men and women of all ages, cultures, and minority groups ethnocentrism - correct answer the assumption that ones own cultural norms are the right way to do things stereotypes - correct answer mental pictures that one group forms of the main characteristics of another group, creating preformed ideas what people in this group are like chronemics - correct answer the study of how culture perceives time and its use proxemics - correct answer the study of cultural space requirements kinesics - correct answer the study of body language, which is not universal, but, instead, learned from ones culture telecommuting - correct answer also called teleworking; working at home or other remote locations and sending and receiving work from the company office electronically social media - correct answer a group of internet-based applications that allow the creation and exchange of user-generated content virtual team - correct answer three or more people who collaborate from different physical locations, perform interdependent tasks, have shared responsibility for the outcome of the work, and rely on some form of technology to communicate with one another

team - correct answer a small number of people with complimentary skills who work together for a common purpose synergy - correct answer a situation in which the whole is greater than the sum of the parts interpersonal intelligence - correct answer the ability to read, empathize, and understand others stroke - correct answer an emotional response one gets during a communication interaction that has either a positive or negative effect on feelings about oneself and others johari window - correct answer as relationships develop, the people involved continue to learn about each other and themselves directive behavior - correct answer leaders give detailed rules and instructions, and monitor that they're followed supportive behavior - correct answer characterized by leaders who listen, communicate, recognize, and encourage their followers total quality management - correct answer focuses on creating a more responsible role for the worker in an organization by distributing decision-making power to the people closest to the problem, empowering employees to initiate continuous improvements metacommunication - correct answer a nonverbal message that although not expressed in words, accompanies a message that is expressed in words visual kinetic communication - correct answer gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements vocal kinetic communication - correct answer intonation, projection, and resonance of the voice casual listening - correct answer listening for pleasure, recreation, amusement, and relaxation

listening for information - correct answer listening that involves the search for data or material intensive listening - correct answer listening to obtain information, solve problems, or persuade/dissuade active listening - correct answer requires that the listener fully concentrates, understands, responds, and then remembers what is being said empathetic listening - correct answer listening to others in an attempt to share their feelings or emotions role - correct answer tasks employees assume that can involve power and authority that surpass their formal position in the organizational chart status - correct answer ones formal position in the organizational chart norm - correct answer a standard or average behavior task force - correct answer a team of workers that is generally given a single goal and a limited time to achieve it quality assurance team - correct answer a team that focuses on product or service quality; projects can be either short/long term cross-functional team - correct answer a team that brings together employees from various departments to solve a variety of problems product development team - correct answer usually cross-functional in nature; a group of employees who concentrate on innovation and the development cycle of new products forming - correct answer stage one of team development, in which team members become acquainted with each other and the assigned task

storming - correct answer stage two of team development, in which team members deal with conflicting personalities, goals, and ideas norming - correct answer stage three of team development, in which team members develop strategies and activities that promote goal achievement performing - correct answer stage four of team development, in which team members reach the optimal performance level agenda - correct answer a meeting outline that includes important information brainstorming - correct answer the generation of many ideas by team members consensus - correct answer represents the collective opinion of the group, or the informal rule that all team members can live with at least 70% of what is agreed upon organizational culture - correct answer a pattern of shared basic assumptions that the group has learned as it solved its problems with external adaptation and internal integration, and which has worked well enough to be taught to new members as the correct way to perceive, think, and feel in relation to these problems libel - correct answer written defamatory remarks slander - correct answer spoken defamatory remarks outlining - correct answer the process of identifying central ideas and details, and arranging them in the right sequence; this should be completed prior to writing deductive message - correct answer a message in which the major idea precedes the details inductive message - correct answer a message in which the major idea follows the details

active voice - correct answer subject of a sentence is the doer of an action passive voice - correct answer subject of a sentence is the receiver of an action conceals the doer emphasizes what was done and who or what it was done to subordinates an unpleasant thought topic sentence - correct answer identifies the portion of the topic being discussed (presents central idea of the paragraph) deductive paragraph - correct answer topic sentence precedes the details inductive paragraph - correct answer topic sentence follows the details cohesion - correct answer each sentence is linked to the preceding sentences in some way visual enhancements to improve readability - correct answer enumerated or bulleted lists headings tables & graphs lines and borders relevant image cliches - correct answer overused expressions that cause users to be perceived as unoriginal, unimaginable, lazy, and disrespectful (climate outdated expressions) jargon - correct answer used when communicating with colleagues in the same field redundancy - correct answer word unnecessarily repeating an idea in an accompanying word (eliminate redundancies)

techniques to produce concise messages - correct answer use active voice review the main purpose of writing and identify relevant details avoid restating of ideas shorten sentences use a compound adjective tone - correct answer conveys the writers/speakers attitudes toward the message and the receiver subjunctive sentences - correct answer speak of a wish, necessity, doubt, or condition contrary to fact euphemism - correct answer kind word to substitute for an offending word double speak - correct answer euphemisms that deliberately mislead, hide, or evade the truth goodwill - correct answer arises when a business is worth more than its tangible assets denotative meaning - correct answer literal meaning of a word that most people assign to it connotative meaning - correct answer literal meaning of a word plus an extra message (use this cautiously) reveals the speakers/writers qualitative judgment netiquette - correct answer buzzword for proper behavior on the internet social networking sites - correct answer instant messaging (IM) - correct answer real-time email technology that blends email w/ conversation allows the sender to know when someone is available to respond immediately available for free and requires no special hardware or training

text messaging - correct answer refinement of computer IM viable alternative to phone calls for those w/ hearing impairments considered a social communication tool cultural and economic factors contribute to its advancement weblog (blog) - correct answer online journal authored by an individual commercial publishing marketing knowledge management tool