Effective Business Communication Strategies, Exams of Nursing

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Question And Answers 2024

I demand an immediate explaination for your unexpected absense from the meeting. Which of the following is the best revision of the sentence above? I demand an immediate explanation for your unexpected absence from the meeting. I demand an immediate explaination for your unexcepted absence from the meeting. I demand an imediate explination for your unexpected abcense from the meeting. - correct answers ✅I demand an immediate explanation for your unexpected absence from the meeting. The pharmaceutical company will run two similiar clinical trials that most likely will yeild the same results. Which of the following is the best revision of the sentence above? The pharmacutical company will run two simalar clinical trials that most likely will yield the same results.

Question And Answers 2024

The pharmaceutical company will run two similar clinical trials that most likely will yield the same results. The pharmaceutical company will run two similar clinical trails that most likely will yeild the same results. - correct answers ✅The pharmaceutical company will run two similar clinical trials that most likely will yield the same results. Which of the following sentences employ correct spelling and word usage? Check all that apply. Since we revised our action response plan, our office is well equipped to handle any emergency. The new electronic devise will keep track of your appointments. Maurice was hired as CFO of a Fortune 500 company before he was even fourty years old. He began his ascent up the corporate ladder when he was very young. - correct answers ✅Since we revised

Question And Answers 2024

Use of attachments Lack of jargon and industry buzz-words Ineffective writing Having to proofread a message - correct answers ✅ineffective writing When are business letters necessary? Sensitivity is inconsequential. Confidentiality is paramount. Intercultural communication is required. Information requires fact checking. A permanent record is required. - correct answers ✅confidentiality is paramount, a permanent record is required The quality of information obtained from a request letter depends on the clarity of the inquiry. What techniques can you use to make your request clear? Check all that apply.

Question And Answers 2024

Frame your request logically. Use the recipient's first name. Set an end date when appropriate. Organize your ideas. Itemize information to improve readability. - correct answers ✅frame your request logically, set an end date when appropriate, organize your ideas, itemize information to improve readability Which technique should you use to promote your business when responding to a customer's inquiry? Start the letter with a sales pitch.

Question And Answers 2024

Identify previous correspondence and the reason for writing in the subject line. Use graphic devices to make the message more readable. What is the value of the real-time feedback of customer comments? Check all that apply. They can expose product flaws. They offer customers a venue for product trolling. They can improve operating instructions. They can help clear up supply chain bottlenecks. They let companies ignore customer complaints while appearing to be receptive - correct answers ✅They can expose product flaws. They can improve operating instructions. They can help clear up supply chain bottlenecks.

Question And Answers 2024

Which of these guidelines should you follow when responding to customers online? Check all that apply. State your name and position. Don't admit mistakes. Respond in less than 24 hours. Direct users to approved information sources. Follow-up with users as new information becomes available. - correct answers ✅State your name and position. Respond in less than 24 hours. Direct users to approved information sources. Follow-up with users as new information becomes available.

Question And Answers 2024

Include an angry statement explaining your ideas. Avoid blame or accusation. - correct answers ✅Provide specific details about what went wrong. Document facts logically, objectively, and unemotionally. Avoid blame or accusation. Which of the following is most likely to achieve a positive corporate response when you are posting a complaint on a social media site? Keep the conversation online, and avoid private responses. Explain the whole story and your feelings about the events that happened Keep comments anonymous Keep complaints clean, polite, and to the point - correct answers ✅keep complaints clean, pilots and to the point

Question And Answers 2024

What should you include in the opening of an adjustment letter? A positive explanation of compliance An explanation of why the customer is at fault, even though you will comply with the request. A promise you probably won't be able to fulfill - correct answers ✅a positive explanation of compliance What should be included in the body of an adjustment letter? Check all that apply. An explanation of compliance A statement that rebuilds faith in future business An attempt to regain customer confidence A statement that discourages future business transactions

Question And Answers 2024

Use flowery language instead of "I" statements. Don't forget to compliment her on the food she brought to last month's company potluck. - correct answers ✅be selfless. focus on the message on the receiver Which goodwill messages should be answered? Only goodwill messages from your superiors. None; responding to goodwill messages is a waste of time. A message that offered praise - correct answers ✅a message that offered praise When are business letters necessary? Check all that apply. Sensitivity is inconsequential. Confidentiality is paramount.

Question And Answers 2024

Intercultural communication is required. Information requires fact checking. A permanent record is required. - correct answers ✅confidentiality is paramount., a permanent record is required IM is increasingly used by businesses. Identify the reasons workers find IM useful. Check all that apply. Control Productivity loss Security Cost savings Unobtrusiveness Speed - correct answers ✅cost savings, unobtrusiveness, speed How do organizations utilize blogs? Check all that apply. For crisis communications To conduct group performance evaluations Viral marketing To attract a vast audience

Question And Answers 2024

What are the risks of social networking for businesses? Check all that apply. Compromised trade secrets Productivity losses Damaging employee posts Viral marketing - correct answers ✅Compromised trade secrets Productivity losses Damaging employee posts Written communications fall into two categories: paper- based and electronic. Which of the following are paper- based messages? Check all that apply. Instant messages E-mails Business letters Interoffice memos - correct answers ✅business letters, interoffice memos When are business letters necessary? Check all that apply.

Question And Answers 2024

Sensitivity is inconsequential. Confidentiality is paramount. Intercultural communication is required. Information requires fact checking. A permanent record is required. - correct answers ✅Confidentiality is paramount., A permanent record is required. The quality of information obtained from a request letter depends on the clarity of the inquiry. What techniques can you use to make your request clear? Check all that apply. Frame your request logically. Use the recipient's first name. Set an end date when appropriate. Organize your ideas. Itemize information to improve readability. - correct answers ✅Frame your request logically. Set an end date when appropriate. Organize your ideas. Itemize information to improve readability.

Question And Answers 2024

Identify previous correspondence and the reason for writing in the subject line. Use graphic devices to make the message more readable. Which of these guidelines should you follow when responding to customers online? Check all that apply. State your name and position. Don't admit mistakes. Respond in less than 24 hours. Direct users to approved information sources. Follow-up with users as new information becomes available. - correct answers ✅State your name and position. Respond in less than 24 hours. Direct users to approved information sources. Follow-up with users as new information becomes available. What should you include in the closing of a direct claim letter? A series of open-ended questions

Question And Answers 2024

A statement that promotes goodwill and includes an end date and action request A clear statement of the problem - correct answers ✅A statement that promotes goodwill and includes an end date and action request What should the body of the claim letter do? Check all that apply. Provide specific details about what went wrong. Document facts logically, objectively, and unemotionally. Suggest you will continue business once the problem is resolved. Include an angry statement explaining your ideas. Avoid blame or accusation. - correct answers ✅Provide specific details about what went wrong. Document facts logically, objectively, and unemotionally. Avoid blame or accusation which of the following is most likely to achieve a positive corporate response when you are posting a complaint on a social media site?