Operations Management: A Comprehensive Guide, Slides of Production and Operations Management

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Introduction To

Operations Management

Business Environment

Operations

Finance

Economics

Marketing Management

Information Systems

Accounting

• Improvement of organizational activities to ensure quality, customer satisfaction , and loyalty
• Investments
• Capital
• Stock Market
• •NceufhkurreffgOrg. Behavior
• Policy
• Strategy
• Sit on their ass
• Sales
• Promotion
• Research Behavior
• Fairy land
• The application of people, technologies, and procedures to solve business problems
• Bookkeeping
• Pensions
• Audits
• The study of how the forces of supply and demand allocate scarce resources

Operations Management

• Designing Products and Sevices

Operations Management

• Facility Location and Layout

Operations Management

• Project Management

Operations Management

• Scheduling Operations

Operations Management

• Inventory Control

Operations Management

• Quality Management

Operations Management

• Quality Management

Operations Management

• Operations Management is:

The management of systems or processes

that create goods and/or provide services

• Operations Management affects:

• Companies’ ability to compete
• Nation’s ability to compete internationally

Where to locate your business?

OM Decisions

What type of process to use?

OM Decisions

Number of workers to employ?

OM Decisions

Number of workers scheduled at each station?

Operations is About

Making Business Run Better

• More Efficiently
  • More Abundantly
    • With Higher Customer Satisfaction

Goods Vs Services

Key Differences:

1. Inseparability

2. Intangibility

3. Perishability

4. Heterogeneity

5. Site Location

6. Labor Intensity

7. Difficulty of Measuring Quality of Output

Production of goods – tangible output Delivery of services – an act

Big Picture: OM

Transformations

Physical: manufacturing

Locational: transportation

Exchange: retailing

Storage: warehousing

Physiological: health care

Informational: telecommunications

Transformation

INPUTS Process OUTPUTS

Three Basic Ways to Arrange the Transformation

Process

• Job Shop
  • Variety of outputs in small batches
  • Customized output
  • General purpose machinery
  • Highly skilled workers
• Flow Shop
  • High Volume
  • Standardized output
  • Special purpose equipment
  • Lower skilled workers