Human Resource Management: Principles and Practices, Exams of Organization Behaviour

Download Human Resource Management: Principles and Practices and more Exams Organization Behaviour in PDF only on Docsity! C202 Practice Questions and Answers 2024 EXAM SOLUTION GUARANTEE PASS What is the goal of affirmative action? - SOLUTION To seek to remedy past practices that innately caused an adverse effect on applicants A female employer is accused of having an employment practice that negatively impacts women. The employer responds that she has the same requirements for male and female applicants and wants to hire other women. Why is this case a potential demonstration of adverse impact? - SOLUTION Adverse impact is unintentional and relates to policies applied to all employees. Which protected classes must a company set hiring goals for under Executive Order 11246? - SOLUTION Minorities and women An employer terminates an employee for being unattractive and putting less effort in personal appearance. Why is this permitted under an at-will employment relationship? - SOLUTION An employer can terminate an employee for an immoral reason. Which law guarantees that a woman can take unpaid time off following the birth of her child without fear of losing her job? - SOLUTION The Family and Medical Leave Act of 1993 What is the goal of the Uniformed Services Employment and Reemployment Rights Act of 1994? - SOLUTION To prevent discrimination against employees who may be called into active military service Which event should be covered under workers' compensation? - SOLUTION Breaking an arm while at work Which situation is an example of a managerial ethical dilemma? - SOLUTION Being asked to directly supervise a family member A human resource manual specifies that employees cannot be terminated or punished for refusing to follow an illegal request made by a supervisor. Which standard is being applied to resolve this ethical dilemma? - SOLUTION Rights standard What is the organization's formal system of task, power, and reporting relationships called? - SOLUTION An organizational structure How does human resource management support organizational leadership? - SOLUTION By providing employees with opportunities for professional development and growth Which decision can human resource management assist with during the combination stage of mergers and acquisitions? - SOLUTION Which employees to retain How can human resource managers serve as internal consultants? - SOLUTION By helping managers avoid common training pitfalls How does an organization's human resource strategy support the organization's business strategy? - SOLUTION By helping it to acquire, develop, and retain the talent needed to fulfill its strategy What is a primary function of human resource management? - SOLUTION Retaining talent How does effective human resource management improve organizational performance? - SOLUTION It enhances a company's ability to cope with growth and change. Which characteristic of an employee should human resource management focus on to enhance organizational culture? - SOLUTION Fit within an organization Which belief is an example of bias creating barriers to equal treatment in an organization? - SOLUTION Extroverted employees are the most effective. Which factor in successful organizational change can be provided through effective human resource management? - SOLUTION Trust What is an example of opportunity bias? - SOLUTION A manager gives an employee low performance ratings as a result of a failed project, even though the failure was a result of outside factors. Which step in an effective training program involves determining the best setting, methods, and materials to be used? - SOLUTION Designing training systems Which type of training includes both role-playing and action learning? - SOLUTION Experiential training What does a person's learning style determine? - SOLUTION The instructional methods that are the most effective for training During which level of Kirkpatrick's training evaluation might participants take a test on the training materials? - SOLUTION Learning What is the influence tactic that enhances one's formal authority to make a request by referring to precedents, rules, contracts, or other official documents? - SOLUTION Legitimating Which act was intended to curb common work stoppages, strikes, and general labor conflict? - SOLUTION Wagner Act What is a psychological contract in the workplace? - SOLUTION The hidden expectations and promises between an employer and an employee Which situation is an example of poor person-organizational fit? - SOLUTION An employee has the necessary training and skills for a position, but has a different set of values than the employer. How does sourcing affect recruiting? - SOLUTION Effective sourcing improves the compatibility of talent pools to open positions. What is a benefit of external recruiting? - SOLUTION New ideas and insights. Which request might be asked during a case interview? - SOLUTION Show which skills you have that will best benefit this company's goals and mission Why might human resource managers place limited importance on distributive fairness in the hiring process? - SOLUTION Only those hired tend to appreciate the outcomes of the process. What is the result of people being committed to, involved with, enthusiastic, and passionate about their work? - SOLUTION Employee engagement Which action enhances employee engagement? - SOLUTION Allowing employees to use their talents. What is affective commitment? - SOLUTION Having a positive emotional attachment to the organization and strong identification with its values and goals What is an example of voluntary turnover? - SOLUTION An employee leaves for a higher paying job. What are two potential costs of voluntary turnover? - SOLUTION It leads to having to train a replacement worker and It disrupts teamwork. What are two retention strategies for reducing voluntary turnover? - SOLUTION Quality leadership and Flexible work Which factor may increase a company's voluntary turnover? - SOLUTION Good economic environment What is the difference between replacement planning and succession management? - SOLUTION Identifying specific backup candidates versus building feeder groups up and down the leadership pipeline What is an example of workforce redeployment? - SOLUTION A firm assigning a Java IT expert to a new client requesting a Java IT engineer Which type of compensation can developmental opportunities be considered? - SOLUTION Nonfinancial compensation What is a disadvantage of a pay-for-performance plan? - SOLUTION It could promote unintended consequences. What are two reasons why companies offer employee benefits? - SOLUTION To provide employees with work-life balance and To boost employee satisfaction Which type of a benefit are domestic partner benefits? - SOLUTION Optional What is the goal of an organization that offers the benefits of a wellness program, flextime, and personal days? - SOLUTION To decrease employee absenteeism What is the goal of an organization that offers an on-site day care for children and elderly people? - SOLUTION To decrease employee stress Performance Management - SOLUTION aligning individual employees' goals and behaviors with organizational goals and strategies, appraising and evaluating past and current behaviors and performance, and providing suggestions for improvement. Strategic Risk - SOLUTION affect business strategy through the overall talent strategy, company culture, ethics, investments in people, and the implementation of change initiatives. Operational Risk - SOLUTION affects the speed and the effectiveness of talent acquisition as well as the development of employees' skills and the identification and retention of top performers. Financial Risk - SOLUTION affects the organization's workforce costs and productivity directly through compensation, benefits, turnover, overtime, and time-to-hire and indirectly through errors, accidents, delays, and lost production. Compliance Risk - SOLUTION defined as the risk of legal sanctions, material financial loss, or loss to reputation the Bank may suffer as a result of its failure to comply with laws, its own regulations, code of conduct, and standards of best/good practice. Entrepreneurial Culture - SOLUTION Emphasizes creativity, innovation, and risk taking. Electronic Arts and IDEO are examples of companies with entrepreneurial cultures. case interview questions - SOLUTION the candidate is given a business situation, challenge, or problem and asked to present a well-thought-out solution. Needs assessment - SOLUTION The process of identifying any gaps between what exists and what is needed in the future in terms of employee performance, competencies, and behaviors. Learning objectives - SOLUTION Identify desired learning outcomes. Three types Design - SOLUTION Training objectives inform the design of the training program. The training program developer, content, learning methods, materials, and setting need to be determined, and any instructors need to be identified and trained themselves. Implementation - SOLUTION Sessions are scheduled, participants are invited, instructors are scheduled, materials are prepared and delivered, and the training is conducted. Evaluate - SOLUTION Training assessment and evaluation determine whether the learning objectives have been met. Reaction - SOLUTION refers to whether learners liked the training. Learning - SOLUTION refers to changes in learner knowledge, skills, behavior, or attitudes as a result of the training. Behavior - SOLUTION reflects whether what was learned in training is used on the job, which is also called training transfer. Results - SOLUTION indicate the business impact of the training outcomes. Behaviorally anchored rating scales (BARS) - SOLUTION use a set of behavioral statements describing good or bad performance with respect to important work qualities, including organizing abilities, adaptability, and relationship building. Behavioral observation scales (BOS) - SOLUTION measure the frequency of desired behaviors. Personal standards bias - SOLUTION Categories such as below average, fair, good, and superior can mean different things to different people. Contrast Effect Bias - SOLUTION occurs when a rating determination is made by comparing the target employee with someone else rather than with the performance standards. First impression bias - SOLUTION occurs when initial judgments influence later assessments. Recency effect - SOLUTION occurs when recent events and performance are given a disproportionately large influence on the rating. High potential error - SOLUTION occurs when potential is confused with performance. Halo effect - SOLUTION occurs when one positive factor influences assessments of other areas of behavior or performance, resulting in an inappropriately high overall performance rating. Horns effect - SOLUTION happens when one negative factor influences assessments of other areas of behavior or performance, resulting in an inappropriately low overall performance rating. Similar-to-me bias - SOLUTION occurs when high ratings are given to someone because they are perceived as being similar to the rater. Leniency error bias - SOLUTION occurs when high ratings are given to all employees regardless of their performance. Central tendency bias - SOLUTION is rating all employees in the middle of the scale regardless of their performance. Stereotyping Bias - SOLUTION is a belief that everyone in a group shares certain characteristics or will behave in the same way. Opportunity bias - SOLUTION reflects the ignoring of factors beyond the employee's control that influence his or her performance (either positively or negatively). Indirect financial compensation - SOLUTION consists of all the tangible and financially valued rewards that are not included in direct compensation, including free meals, vacation time, and health insurance. Nonfinancial compensation - SOLUTION includes employee rewards and incentives that are not financial in nature. Extrinsic motivation - SOLUTION Motivation that comes from outside the individual, including performance bonuses. Customary benefits - SOLUTION · Life insurance · Disability insurance · Health insurance · Retirement plans Optional benefits - SOLUTION · Work-life benefits · Domestic partner benefits · Flexible spending accounts · Nonfinancial benefits National Labor Relations Act of 1935 (Wagner Act) - SOLUTION Guarantees the right of nonmanagerial employees of firms engaged in interstate commerce to join unions and bargain collectively. National Labor Relations Act of 1947 (Taft-Hartley Act) - SOLUTION amended the previous Act to clarify what are considered unfair labor practices by unions and employees to extend the previous Act's protections. Closed shop - SOLUTION Exclusively employs people who are already union members. Agency shop - SOLUTION Requires nonunion workers to pay a fee to the union for its services in negotiating their contracts.