Human Resource Management and Training & Development: Final Prep Assessment Exam, Exams of Training and Development

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C235 - Final Prep Assessment Exam (100 OUT OF 100)

Questions and Verified Answers (GRADED A)

Aligns human capital with organizational objectives and strategies: a. Company mission statement b. Human Resource Management c. Upper-level management d. Training and Development b. Human Resource Management Tactic knowledge, education, and experience are all examples of: a. Intellectual capital b. Organizational capability c. Human capital d. Social capital c. Human capital Sustainable competitive advantage is built upon: a. Organizational commitment b. Intangible resources c. Business strategy d. Training and development

d. Training and development According to the stages of HR Competency, developing credibility and a reputation are both part of what stage? Influencing Mastering Applying Acquiring Applying Which of the following is the responsibility of line management and not the human resources department? a. Coordinates career planning and employee development efforts b. Prepares knowledge and skill training materials c. Provides feedback on the effectiveness of formal training efforts d. Provides input and expertise for individual and organizational development efforts c. Provides feedback on the effectiveness of formal training efforts The goal of needs assessment is to: I: Determine whether a training need exists

II: Who it is that needs the training III: Where in the organization the need exists IV: Exactly what kind of training is needed a. I, III, and IV b. I, II, and IV c. I, II, and III d. I, II, III, and IV a. I, III, and IV What are the three levels of needs assessment? a. Behavior, organizational, and analysis b. Analysis, implementation, and feedback c. Organizational, task, and person d. Task, behavior, and feedback c. Organizational, task, and person A learning objective should be a/an ________ objective. Performance Behavior Obtainable Skill Behavior

What can be the most powerful kind of feedback for learning? Positive Reflection Observation Negative Observation Concrete experience, reflective observation, abstract conceptualization, and active experimentation are all examples of: a. Learning approaches b. Learner characteristics c. Learning styles d. Learner categories a. Learning approaches In order to be ready for training, trainees need high self-efficacy. In other words, trainees need: a. The motivation and determination to make the training beneficial b. Personal ambitions and goals

c. To feel they are of worth to the company d. To believe they are capable of learning the material d. To believe they are capable of learning the material Training and development methods can be divided into three categories: a. Simulation, behavior, and information presentation b. Information presentation, skills, and technical c. Behavior, skills, and technical d. Information presentation, simulation, and on-the-job d. Information presentation, simulation, and on-the-job Sensitivity training is an example of: a. Information presentation training b. Simulation training c. On-the-job training d. All of the above b. Simulation training What is currently the most common approach to training?

a. E-learning b. External learning c. Classroom learning d. Blended learning c. Classroom learning A variation of e-learning: a. Self study b. Case studies c. Blended learning d. Virtual classroom learning c. Blended learning During which step of the on-the-job training process do you make sure trainees know each point of the training? a. Perform follow-up b. Prepare the learners c. Present the information d. Have trainee practice c. Present the information Is able to relate practical experiences, and conduct problem solving exercises:

a. Communication expert b. Consultant c. Training expert d. Subject matter expert d. Subject matter expert Learning in training that does not affect performance on the job is called: Negative transfer Wasted training Zero transfer Unsuccessful training Zero transfer What are the two types of positive transfer? Future and current Near and far Established and successful Actual and perceived Near and far Traits, ability, and motivation are all considered: Training design Trainee characteristics

Work environment Trainer characteristics Trainee characteristics The opportunity for practice consists of all the following dimension EXCEPT: Task type Activity level Job relevance Breadth Job relevance Which of the following is NOT a level of criteria in training evaluation? Behavior Learning Application Reaction Application Which experimental design includes single-group pretest-postest? Pre-experimental design Quasi-experimental design Experimental design All of the above

Pre-experimental design Reactions and learning measures are called _______ evaluations. Analysis Internal Behavior Synthesis Internal What is a training evaluation with a quasi-experimental design? a. Post-test only control group with random assignment b. Time series c. Single group pretest-post-test d. Pretest-post-test control group with random assignment to group b. Time series Which of the following is considered career planning? a. Design and implement orientation and on-boarding programs b. Communicate development preferences to manager

c. Match organizational needs with individual capabilities d. Identify future organizational staffing needs b. Communicate development preferences to manager Which of the following is NOT a model of career development? Young career Late career Occupational preparation Organizational entry Young career What is the third phase of the Adult Renewal Cycle? Stuck in the doldrums Cocooning Go for it Getting ready for the next chapter Cocooning Evaluations can be aimed at the following: I: Product II: Process III: Customer

IV: Person a. I and II b. II and III c. I, II, and IV d. I, II, and III c. I, II, and IV ___________ is/are involved in planning and budgeting for the organization, whereas ___________ establish/establishes the direction. a. Management; leadership b. Employees; upper-management c. Trainees; trainers d. Management; trainers a. Management; leadership Which of the following is a trait of a transformational leader? Management by exception Contingent reward Charisma All of the above Charisma Which of the following is NOT a discipline necessary to become a learning organization?

Inspired leadership Team learning Mental models Shared vision Inspired leadership What is a con for using explicit and implicit coercion to overcome resistance to change? Time consuming Might leave people angry Not cost effective People feel manipulated Might leave people angry Many adults (1 in 5) lack: a. Diversity training b. Cross-cultural training c. Technology training d. Basic skills training d. Basic skills training Tendency to rate everyone too generously Leniency Error

Tendency to rate everyone in a lump as average Central Tendency Regarding Ranking methods Ranking ratees against others in same department or classification Straight method Regarding Ranking methods Subordinates are compared to all others subordinates on each dimension of performance Paired Comparison Regarding Ranking methods Supervisor identifies the top and bottom performers Names are removed and the process is repeated till all employees have been ranked Alternation Regarding Ranking methods Rater is forced to divide candidates into percentages, top 10%, bottom 20% and so on Forced Distribution

Regarding Ranking methods An absolute standard system Behaviorally Anchored Rating Scales (BARS) Regarding Ranking methods Several dimensions of job performance are drawn from a job analysis and anchored at each point with statements of behavior reflecting the level of performance Behaviorally Anchored Rating Scales (BARS) Regarding Ranking methods Receiving feedback from all those affected by the work includes co-workers, suppliers, customers, bosses and peers 360 Degree Review Regarding evaluation Targets is the following statement person, process or product? Trait rating person Regarding evaluation Targets is the following statement person, process or product?

Easiest target for discrimination lawsuits person Regarding evaluation Targets is the following statement person, process or product? Observes and evaluates specific behaviors rather than general traits process Regarding evaluation Targets is the following statement person, process or product? Focused on behaviors rather than outcomes or results process Regarding evaluation Targets is the following statement person, process or product? Focuses only on outcomes or results product Regarding evaluation Targets is the following statement person, process or product? Measurable - How many? How long? Etc... product Standards or Goals?

An expectation that must be met over and over again standard Standards or Goals? Model or example (zero defects, attendance...) standard Standards or Goals? · Something to be achieved by a single employee or group effort goal Standards or Goals? · Based on a certain time frame goal Standards or Goals? Non-repetitive situation goal

Performance Evaluation or Performance Development? Administrative Performance Evaluation Performance Evaluation or Performance Development? Wage decisions Performance Evaluation Performance Evaluation or Performance Development? Training effectiveness Performance Evaluation Performance Evaluation or Performance Development? Feedback for performance improvement Performance Development Performance Evaluation or Performance Development? Identifies training needs Performance Development

Performance Evaluation or Performance Development? Career planning Performance Development Complex rules and procedures are best taught by using Programmed Instruction · Group size for discussions are best for groups of how many? About 6 people This is to communicate that the company is undergoing fundamental and radical changes in corporate culture *Key is corporate and radical Culture Buy-In Training Training Expert, SME, Consultant or Communication Expert? Engages with participants and uses active learning strategies Training Expert Training Expert, SME, Consultant or Communication Expert? Well-versed in adult learning

Training Expert Training Expert, SME, Consultant or Communication Expert? Expert in program content SME Training Expert, SME, Consultant or Communication Expert? Understands the business model and the relationship of the training to the business strategy consultant Training Expert, SME, Consultant or Communication Expert? Enhances learning by observing, describing, and coaching consultant Training Expert, SME, Consultant or Communication Expert? Trainer familiar with group dynamics and group processes Communication Expert Regarding On-the-Job-Training which area does the following statement refer to?

Demonstrate and Q&A Present the information Regarding On-the-Job-Training which area does the following statement refer to? Find out what they can and cannot do prepare leaners Regarding On-the-Job-Training which area does the following statement refer to? Make sure trainee knows each point or steps of the procedure Present the information Regarding On-the-Job-Training which area does the following statement refer to? Correct errors practice What are the four areas of On-the-Job-Training? Prepare learners Present information Practice Follow-up

Blackboard and Canvas are what type of learning? Learning Management Systems What type of learning is described below? Entire class is structured and delivered online in an 'e-learning' format Learning Management Systems What type of learning is described below? Lecture class has now been flipped to an online environment and class time is used for discussions Blended Learning What type of learning is described below? Participants gather in real time to interact Synchronous What type of learning is described below? Video conferencing and chat rooms are examples Synchronous What type of learning is described below?

Participants do not interact at the same time, but whenever they are available Asynchronous What type of learning is described below? Trainees work independently but may post comments, questions on a discussion board Asynchronous What type of learning is described below? WGU is a great example, students are all over the world, different time zones and languages Asynchronous Referred to as 'Near-the-Job-Training' setting is similar to actual work site but not identical Vestibule Training