Download C235 Training And Development (200 Questions And Answers) 2024 Latest Updated And Graded A and more Exams Training and Development in PDF only on Docsity! C 235 Training And Development (200 Questions And Answers) 2024 Latest Updated And Graded A+ . Analyze how training and development is strategically important to an organization - PRECISE ANSWER 1. creating value for customers through training. 2. increasing shareholder returns by investing in training and development 3. creating a competitive advantage through human capital What are the steps of the ADDIE model of training and development - PRECISE ANSWER Assessment Design Development Implementation Evaluation Age Discrimination in Employment Act - PRECISE ANSWER Select to training programs can't be based on age. 40 and over applicable. Civil Rights Act - PRECISE ANSWER Need to monitor for signs of adverse impact for employees Americans with Disabilities Act - PRECISE ANSWER Reasonable accommodations may be needed Copyright Act - PRECISE ANSWER Prohibits printing, duplication, distribution, or vending copies of another's literary, artistic, other creative expressions except under certain circumstances What are two traditional approaches to the development of competency models? - PRECISE ANSWER Traditionally, trainers have focused on the development of skills and educators have focused on the transmission of knowledge What are the limitations of each of these approaches? - PRECISE ANSWER Competency models suggest that both of these approaches are too narrow in that effective behavior in any job requires a combination of skills, knowledge, and other characteristics What are the 4 Competency Stages - PRECISE ANSWER 1. Acquiring 2. Applying 3. Mastering 4. Influencing What two actions are preformed to develop a competency model? - PRECISE ANSWER 1. Determining Traits of employees who hold that positions 2. Identify the organizations top-performing performers (in that role) What are the competencies must a trainer possess? - PRECISE ANSWER 1. Training Expert 2. Subject matter expert 3. Consultant 4. Communications Expert What main goal of conducting an organizational level needs assessment? - PRECISE ANSWER Organizational goals, strategies, philosophies are most important to the job in question, the organizational support for training, and the resources available. What is the main goal of conducting a task level needs assessment? - PRECISE ANSWER Which tasks are important, frequent, and difficult as well as the KSAOs necessary to accomplish the task What are the four principles for the design of training for adult learners - PRECISE ANSWER 1. Need to know 'the why' 2. Need to be self-directed in their learning 3. Bring extensive work-related experiences into training 4. Enter the training with a problem-centered approach to learning and seek immediate application Diverger - PRECISE ANSWER 1. Concrete Experience 2. Reflective Observation having an effective orientation and on-boarding programs for new employees What is a key element of the early-career stage? - PRECISE ANSWER Learning to balance their own personal identities with development of close and trusting relationships and subjating their own ego identities to something bigger then themselves What is a key element of the mid-career stage? - PRECISE ANSWER Experience a variety of physiological, attitudinal, occupational, and family changes and develop a broader view of work and the organization What is a key element of the later career stage? - PRECISE ANSWER Shift from a power role to one of consultation, guidance, and wisdom What is Hudson's Renewal Cycle - PRECISE ANSWER no matter how well prepared and gung-ho someone is at the beginning of their career, there invariably comes a time when one feels 'stuck in doldrums' Hudson's Renewal Cycle is applicable to which stage of career development? - PRECISE ANSWER Mid-Career Benefits of new employee orientation program - PRECISE ANSWER 1. increased retention 2. employees understanding of company culture 3. increased organizational knowledge What two types of information do employees need to know as part of orientation? - PRECISE ANSWER organizational level info and department-level info Examples of 'Organizational-Level Info' - PRECISE ANSWER -Org. overview: history, mission, vision, values, culture, strategy -Compensation, benefits, services -Safety and accidental prevention -Physical facilities Examples of 'Dept.-Level Info' - PRECISE ANSWER -Dept. role, functions -Specific job duties, responsibilities -Policies, procedures, rules -Performance expectations, relations with peers and other dept. HR Roles in new hire Orientation/Socialization Process - PRECISE ANSWER -Highlight key policies and procedures -Providing an overview of organization -Providing realistic job previews 3 Steps of performance management cycle - PRECISE ANSWER 1. Establish/Define goals and clarify expectations 2. Provide Feedback & Coaching/Development 3. Evaluate performance and conduct performance reviews Organizational Benefits of Effective performance management - PRECISE ANSWER 1. Lower Turnover 2. Higher productivity per employee 3. Improved business results Individual benefits of effective performance management - PRECISE ANSWER 1. Understand organizational expectations 2. management can do a better job with job promotions Ranking - PRECISE ANSWER List employees from best to worst Forced Distribution - PRECISE ANSWER 1. classify employees into group (bell curve) 2. Overcomes leniency errors Behaviorally anchored rating scales - PRECISE ANSWER focuses on observable actions of employees rather than subjective competencies and work outcomes 360 Degree - PRECISE ANSWER -provides various perspectives of job performance -address 1 obstacle to an effective performance appraisal by collecting feedback from those impacted by work of employee Effective strategies for overcoming obstacles to effective performance appraisal - PRECISE ANSWER 1. reviews focused on supervisor (listen to employee views and create a personal dev. plan) 2. trouble prepairing employees review (employee self review to start conversation) 3. Review process lacke process to help employees improve How to Create Legally Defensible Performance Appraisal - PRECISE ANSWER 1. Eval. of abstract/traits (honesty, dependability, etc) should be avoided unless traits can be defined and observable 2. ratees should be provided with feedback of results 3. no pa should rely solely on judgement of single individual without input and checks by others Differentiate between leadership and management - PRECISE ANSWER 1. Leaders inspire while managers administer 2. Leaders say 'we' and managers say 'i' Behavioral - PRECISE ANSWER Leadership behaviors are task oriented or people oriented Situational Leadership - PRECISE ANSWER Adjusting the leadership style to the context Trait - PRECISE ANSWER Leads are born Action Learning - PRECISE ANSWER Leaders-in-training work on real business problems Job Enlargement - PRECISE ANSWER Expands the present job horizontally Job Enrichment - PRECISE ANSWER Expands the present job vertically Coachine - PRECISE ANSWER provides personal and direct support to individuals as they achieve a specific competence Mentoring - PRECISE ANSWER experienced senior employee who helps develop a less-experienced employee Identify the supervisors role in the performance management process - PRECISE ANSWER managers establish goals and expectations. expectations my be presented in clear, mutually understood, and in measurable terms Why might an employee prefer 360-degree feedback rather than a traditional performance appraisal? - PRECISE ANSWER 360-degree feedback provides various aspects of job performance. A firm is conduction performance evaluations but is having trouble building on the review process to promote future improvement by the rated party. What strategy should the firm use to cope with this issue? - PRECISE ANSWER Create joint goals with clear expectations for the future Why should a firm be concerned about legal issues regarding its current performance evaluation process? - PRECISE ANSWER Because it does not give parties the opp. to appeal What is the role of HR in the performance management process - PRECISE ANSWER To administer organization rewards What is an element of a legally defensible performance appraisal system? - PRECISE ANSWER Communication of performance standards Employees at a call center are told to respond to all customer requests in a timely manner, yet managers are unhappy with the employee response time. Employees have not been given exact time frames. Which coaching method should managers use for employees in this situation? - PRECISE ANSWER Set specific standards Which benefit does an organization get from using reaction feedback for evaluating its training programs? - PRECISE ANSWER Identifying ways to make the training more enjoyable for participants Which category is reached when an evaluator rates an employee as achieving the highest level of learning - PRECISE ANSWER Evaluation What indicates the transfer of training? - PRECISE ANSWER Trainees apply what they learned in training. What can a trainer do to help the employees deal with obstacles and facilitate successful transfer after they return to work? - PRECISE ANSWER Teach employees self-regulation skills during the training program Which type of training for traditionalist prefer? - PRECISE ANSWER stable, orderly learning environment An Org. has employees who are making training requests that include online training, virtual simulation training and real-time monitoring. Which challenge in the delivery of training is illustrated by the requests of these employees? - PRECISE ANSWER Technology utilization Participants in a training program need to gain overview information on a topic about which they know little. The number of participants in the training is very large, and the trainer is an expert in the field. What delivery method is appropriate? - PRECISE ANSWER Classroom lecture Which expertise is critical in instructing a group of adults? - PRECISE ANSWER Knowledge of learning theories Org. decided to implement a new service, and they are providing training to employees so they can learn the new process. The training is expected to be highly interactive. Which venue should be selected for this training? - PRECISE ANSWER Conference center with round tables Which adult learning principle has been used when adult learners tie the training content to their job tasks? - PRECISE ANSWER Acknowledging and applying personal experiences Which training method and related evaluation levels will ensure that managers have the capability to coach employees accurately and effectively? - PRECISE ANSWER Role play method and behavior evaluation What does the Addie Model suggest - PRECISE ANSWER a continuous cycle HR professionals offer a series of programs and activities that include orientation, diversity, and total quality management. Which activity is the HR department performing? - PRECISE ANSWER Training What is an intangible asset n which the company can build a sustainable competitive advantage? - PRECISE ANSWER Human Capital Which practice is allowed under the ADEA of 1967? - PRECISE ANSWER A company requires employees be at least 28 for promotion and will not require employees under age of 18 What are two stages of human resources competency? - PRECISE ANSWER aquiring influencing Which two actions are performed to develop a competency model for leadership position in an organization? - PRECISE ANSWER -determine traits of employees who are leaders -Identify the organizations top-performing leaders What is a major task of the organizational entry stage of career development? - PRECISE ANSWER selecting an appropriate offer What is a direct benefit of a new employee orientation program? - PRECISE ANSWER Increased employee retention What is an important role of HR during the new hire process? - PRECISE ANSWER Highlighting key policies and procedures In which career stage can employees participate in a program that provides an opportunity to discuss career transition options? - PRECISE ANSWER mid-career What is a distinction between leaders and managers? - PRECISE ANSWER Leaders inspire while managers administer Which statement characterizes the concept of leadership within an organization if behavioral leadership theories are correct? - PRECISE ANSWER Leadership behaviors are task-oriented or people oriented Which type of leadership program expands the present job horizontally? - PRECISE ANSWER job enlargement A social unit of people structured and managed to meet a need or pursue collective goals - PRECISE ANSWER organization In order to be ready for training, trainees need high self-efficacy. In other words, trainees need: - PRECISE ANSWER to believe they are capable of learning the material training and development methods can be divided into three categories - PRECISE ANSWER information presentation, simulation, and on-the-job Sensitivity training is an example of - PRECISE ANSWER simulation training and t groups what is the most common approach to training - PRECISE ANSWER classroom learning a variation of e-learning - PRECISE ANSWER blended learning during which step of the on-the-job training process do you make sure trainees know each point of the training - PRECISE ANSWER present the information is able to relate practical experiences, and conduct problem solving exercises - PRECISE ANSWER subject matter expert Which of the following is NOT an example of new age training techniques - PRECISE ANSWER hypnotism examples: affirmation, relaxation, visualization Learning in training that does not affect performance on the job is called - PRECISE ANSWER zero transfer what are two types of positive transfer - PRECISE ANSWER near and far Traits, ability, and motivation are all considered - PRECISE ANSWER trainee characteristics self-regulation involves - PRECISE ANSWER goal setting self-monitoring self-reward self-punishment the opportunity for practice consists of all the following dimensions - PRECISE ANSWER activity level breadth task type which of the following is a level of criteria in training evaluation - PRECISE ANSWER learning reaction behavior which of the following is a level of criteria in training evaluation - PRECISE ANSWER results reactions and learning measures are called _____ evaluations - PRECISE ANSWER internal which experimental design includes single-group pretest-protest - PRECISE ANSWER pre-experimental design what is the training evaluation with quasi-experimental design - PRECISE ANSWER time series which of the following is considered career planning - PRECISE ANSWER communicate development preferences to manager which of the following is considered career management - PRECISE ANSWER identify future organizational staffing needs which of the following are models of career development - PRECISE ANSWER young career customer relations and employee and union relations are considered - PRECISE ANSWER organizational-level information what is the 3rd phase of the adult renewal cycle - PRECISE ANSWER cocooning which of the following is an issue faced by those about to retire? - PRECISE ANSWER self-management territoriality need to belong What are the 3 phases in the performance management cycle? - PRECISE ANSWER goals, feedback and evaluate performance. Results of behavior that have been evaluated by an organization - PRECISE ANSWER performance Which of the following affect motivation - PRECISE ANSWER self-efficact, feedback, attitude and valies promotion and wage are both sub-goals of - PRECISE ANSWER evaluation evaluations can be aimed at the following - PRECISE ANSWER product, process and person What are the two types of performance measures - PRECISE ANSWER objective and subjective What are employee rights? - PRECISE ANSWER rights desired by employees regarding job security and their treatment Which of the following correctly describes what non-punitive discipline is? - PRECISE ANSWER focuses on respecting the employees ability to recognize responsibility which of the following should be done when creating a termination case - PRECISE ANSWER -determine an appropriate period of notice -include clauses that benefit the employee and employer -employer should determine what requires protection ______ is/are involved in planning and budgeting for the organization, whereas _____ establish/establishes the direction - PRECISE ANSWER management/leadership according to the hershey-blanchard situational theory of leadership, if someone has low relationship/low task, they are which quadrant? - PRECISE ANSWER delegrating