Download C235 - TRAINING AND DEVELOPMENT: TOPICS 11 – 13 QUESTIONS AND ANSWERS GRADED A+ 2024 LATES and more Exams Production and Operations Management in PDF only on Docsity! C235 - TRAINING AND DEVELOPMENT: TOPICS 11 – 13 QUESTIONS AND ANSWERS GRADED A+ 2024 LATEST UPDATED(ACTUAL EXAM). Leadership involves the exercise of: - Precise answer Influence When one person tries to influence another person's actions, the possible outcomes are: I: Resistance II: Compliance III: Commitment IV: Resilience - Precise answer I, II, and III True or False: Leading and managing are one and the same. - Precise answer False "Leading is influencing, guiding in direction, course, action, opinion" and to manage means "to bring about, to accomplish, to have charge of or responsibility for, to conduct." All of the following are activities of management EXCEPT: Controlling and problem solving Planning and budgeting Aligning people Organizing and staffing - Precise answer Aligning people Which of the following is NOT an activity of a leader? Establishing direction Controlling and problem solving Inspiring Motivating - Precise answer Controlling and problem solving "Leaders are born and not made" is what theory of leadership? - Precise answer Trait theory According to behavior theory, the best leaders are _________ and __________. - Precise answer Task-oriented; people-oriented The four behaviors in the Hersey-Blanchard Situational Theory of Leadership are: - Precise answer Participating, selling, delegating, and telling "Maturity" of the group means: How long the group has been working together How well the members understand the goals and roles How well the group has been performing as a group All of the above - Precise answer All of the above What leadership behavior should be used when a new group is being formed? - Precise answer Telling A social learning theory which proposes that much of human behavior is learned observationally through modeling. - Precise answer Behavior modeling training The term "action learning" refers to which of these descriptions? - Precise answer Bringing groups of leaders or leaders-in-training together to work on real business problems Coaching relationships work best when the coaches: I: Are empathetic II: Know all the answers III: Are self-confident IV: Tell the employee what to do - Precise answer I and III Most of the learning about leadership occurs through: - Precise answer Job experiences The term "externship" means: - Precise answer Promising employees spending time at another firm True or False: A fully functioning and fully mature group still requires leadership. - Precise answer False Effectiveness in leading change and persuasiveness is a hallmark of: - Precise answer Social skill Formal education programs include: Business games Lectures Adventure learning All of the above - Precise answer All of the above In The Leadership Challenge, leaders do all of the following EXCEPT: Model the way Encourage the heart Inspire a shared vision Accomplish the great - Precise answer Accomplish the great A "Learning Organization" is: - Precise answer A system level concept wherein the organization is characterized by its capacity to adapt to changes in its environment Which of the following is NOT a discipline necessary to become a learning organization? Individual accountability Mental models Systems thinking Shared vision - Precise answer Individual accountability The deeply ingrained assumptions that influence how we perceive and understand the world around us is called: - Precise answer Mental models A big picture view of inputs, throughputs, and outputs is called: - Precise answer System thinking The term "Personal Mastery" refers to: - Precise answer A high level of competency in a subject or skill area Learning at the group and/or organizational level is called: - Precise answer Organization development True or False: Organizational development typically takes initiatives from social psychology and sociology. - Precise answer True The organization development four step problem solving process is: - Precise answer Diagnosis, intervention, evaluation, and feedback Using some organizational change lever to initiate the change process in an attempt to solve the problem is termed: - Precise answer Intervention Evaluation is: - Precise answer Determining if the intervention is working There are both _______ and ________ forces for change in organization development. - Precise answer Internal; external External factors for change include all EXCEPT: Absenteeism International competition Race Information technology - Precise answer Absenteeism Internal factors for change include all EXCEPT: Turnover Job dissatisfaction Leadership Acquisitions - Precise answer Acquisitions What are the three phases of the "ice-cube model?" - Precise answer Unfreezing, moving, and refreezing What approach for overcoming resistance to change would you use if other tactics being used did not work or were too expensive? - Precise answer Manipulation and co-option What is an open system organization? - Precise answer An organization that constantly interacts with, and adjusts to, their environments In an open systems model of organizations, goals and values subsystems include all EXCEPT: Philosophy Culture Overall goals Knowledge - Precise answer Knowledge What are the five subsystems in the Systems Model of Organization? - Precise answer Goals and values, managerial, psychological, technical, and structural What is considered an output of an open systems model of organization? - Precise answer Products Outputs: -Products -Services -Human Satisfaction -Organizational survival and growth -Social benefit What is considered an input of an open systems model of organization? - Precise answer Information Inputs: -Material -Money -Human Effort -Information Which of the following is not a characteristic of a high-performing team? Results driven Rapid response Future focused Creative talents - Precise answer Results driven Identifying and acting on opportunities and quickly changing internal procedures when necessary are examples of what characteristic of a high- performing team? - Precise answer Rapid response Being future focused means: - Precise answer Seeing change as an opportunity for growth and development, and looking for future improvements TQM stands for: - Precise answer Total Quality Management A vision for a better future Reinforcement for making the change stick All of the above - Precise answer All of the above After administering a survey, what can be done to help facilitate change? - Precise answer Share the results of the survey with the employees Which of the following is a focus of TQM? - Precise answer Do it right the first time to eliminate costly work Employees can access knowledge and expert systems on a "just-in-time" basis is a benefit of _______ in training and development. - Precise answer Technology Online instruction is more effective than face-to-face classroom instruction for teaching: - Precise answer Declarative knowledge True or False: Trainees are less satisfied with online training than classroom training - Precise answer False Trainees are equally satisfied in classroom and online environments. Online learning appears to be more effective than classroom instruction when: I: The course is lengthy II: The trainees are provided with control over the pace, sequence, and content III: Trainees are able to get practice and feedback - Precise answer I, II, and III Online instruction and classroom instruction appear to be equally effective: - Precise answer When the same instruction method is used What is a growing potential talent management problem organizations face? - Precise answer Retiring employees The vast majority of growth in the US labor force is expected to come from workers ages: - Precise answer 55 and older What is one solution to the impending labor shortage/talent management problem? - Precise answer Encourage older workers to stay employed ________ were born prior to 1946, _________ were born from 1946 to 1964, and _________ were born from 1965 to 1980. - Precise answer Traditionalists, Baby Boomers, and Gen Xers One description of a Baby Boomers is: - Precise answer Concerned that all employees are treated fairly 1 in every ____ employees lack the basic skills necessary to function effectively in today's society. - Precise answer 5 Employee lack of basic skills costs American businesses ______ a year in lost productivity. - Precise answer $60 million True or False: Programs should not teach basic skills within the context of work problems faced by trainees. - Precise answer False Programs should teach basic skills within the context of work problems faced by trainees in order to increase meaningfulness. Benefits of basic skills training: I: Less absenteeism and turnover II: Employee self-esteem III: Increased product quality - Precise answer II and III The term "Expatriation" refers to: - Precise answer Sending employees overseas Which of the following is not a foundational competency for skills trainers? Business knowledge Interpersonal skills Public speaking skills Personal traits - Precise answer Public speaking skills Being able to deliver training in a ______ format is necessary for future trainers. Blended learning Asynchronous E-learning All of the above - Precise answer All of the above What is the second level of the ASTD competency model? - Precise answer Focus A professional specialist or a learning strategist belongs to what level of the ASTD model? - Precise answer Third There is yet a third level in the ASTD model, which basically is what senior professionals in the field would do after having spent some time in one or more focus areas. These roles include learning strategist, business partner, project manager, and professional specialist. True or False: Future trainers are going to have to be technologically literate to be successful. - Precise answer True _______ like to learn by doing, through experimentation and feedback. - Precise answer Gen Xers Which of the following is a training preference of a Baby Boomer? - Precise answer Especially motivated to learn if they see personal advantage in training ________ to learn is low, so early initial successes are important when training older workers. - Precise answer Self-confidence What is the job of a "knowledge manager" or "chief information officer?" - Precise answer Identify information and make sure it is accessible to employees Knowledge that can only be learned by experience: - Precise answer Tacit knowledge Which of the following is an advantage of an aging workforce? Lower absenteeism Great commitment Greater customer-orientation All of the above - Precise answer All of the above