CMAA Practice Exam With Complete Solutions Latest Update, Exams of Nursing

Download CMAA Practice Exam With Complete Solutions Latest Update and more Exams Nursing in PDF only on Docsity! CMAA Practice Exam With Complete Solutions Latest Update a new patient arrives at the reception desk while the medical administration assistant is assisting another patient on the phone with a scheduling question. which of the following actions should the assistant take when greeting the patient? place the scheduling patient on hold while checking in the new patient. make eye contact and nod his head to acknowledge the patients arrival indicate nonverbally to the patient to take a seat in the waiting area give the new patient a registration form and - correct answers make eye contact and nod his head acknowledge the patients arrival A patient is allergic to eggs and therefore cannot receive influenza immunizations. The assistant should recognize this as what? adverse reaction precaution contraindication interaction - correct answers contraindication which of the following actions is a medical administration assistant priority when pulling daily charts? place the charts in the appropriate examination rooms review the appointment schedule review the charts for accuracy arrange the charts sequentially - correct answers review the appointment schedule a patient should sign which of the following forms in order to authorize payment directly to the provider from a third party payer? assignment of benefits notice of privacy practices (NPP) accept assignment advance beneficiary notices - correct answers assignment of benefits which of the following is an eligibility requirement for Medicaid? i will check with the provider to see if she can make adjustments to her schedule and let you know im sorry but your provider is going to be out of the country that week on vacation your provider is unavailable during that time but i have a couple of times the following week that m - correct answers your provider isnt available during that time but i have a couple of times the following week that might work a medical administrative assistant observes another office worker altering notes in a patients record to justify medical necessity so that payment is made. what is this type of action considered? negligence fraud auditing unbundling - correct answers fraud which of the following information should the medical administrative assistant include on a claim form? OPIM -other potental infectious materials OIG - office of inspector general NPI - national provider identification COD - collect on delivery - correct answers NPI - national provider identification insurance policies contain which of the following provisions to avoid overlapping payments? assignment of benefits remittance advice explanation of benefits coordination of benefits - correct answers coordination of benefits which of the following of insurance plans was developed to provide affordable, comprehensive, prepaid health care to policyholders? health savings account point of service plan preferred provider organization health maintenance organization - HMO - correct answers health maintenance organization - HMO a patient reports a breach of confidentiality to a medical administrative assistant. the assistant should direct the patient to which of the following resources first? office of inspector general provider office manager office for civil rights - correct answers office manager when a hazard is present in a facility that is not specifically addressed by OSHA which of the following applies? the employer must use the guidelines from the most applicable existing standard the employer should purchase personal protective equipment the employees are covered by the general duty clause the employer must submit a new standard for OSHA review - correct answers the employees are covered by general duty clause which of the following documents identifies what procedures are allowed if a patient becomes unable to communicate medical decisions? subpoena advanced directive medicare is funded by the federal government but medicaid is funded by both state and federal governments medicare is a health cost assistance program, but medicaid provides insurance coverage - correct answers medicare is funded by the federal government but medicaid is funded by both state and federal governments which of the following actions should a medical administrative assistant take when collecting monies owed by a patient? write off the amount owed reduce payment for services rendered bill the patients cosigner clarify the patients financial responsibility policy - correct answers clarify the patients financial responsibility policy after opening the office and disarming the security system, the medical administrative assistant retrieves several voicemails. which of the following messages should the assistant address first? a patient calling to cancel and reschedule a morning appointment a patient calling to report high glucose levels and rapid breathing a provider calling about a patients referral an insurance company representative calling about an upcoming enrollment deadline for office staff - correct answers a patient calling to report high glucose levels and rapid breathing which of the following mail services is most commonly used by medical facilities? first class mail media mail parcel post second class mail - correct answers first class mail which of the following form lists frequently used diagnosis and procedural codes in one place for easy access? patient ledger explanation of benefits CMS-1500 claim form encounter form - correct answers encounter form a physician abruptly terminates a physician-patient contract. this can lead to which of the following? nonpayment of patients medical bills emancipation of the patient abandonment of the patient revocation of the providers medical license - correct answers abandonment of the patient a medical administrative assistant schedules all well child visits on tuesday and thursday mornings. the assistant is using which of the following types of scheduling? open hours modified wave double booking clustering - correct answers clustering a provider requests a medical administrative assistant to schedule a electroencephalogram for a patient. which of the following statements by the assistant is an appropriate explanation of the procure to the patient? the procure is used to test how your heart functions According to the Needlestick Safety and Prevention Act, which of the following information must be included in the needlestick and sharps injury log? the location of the incident insurance information of the injured person the injured persons primary care provider expiration date of the sharps device - correct answers the location of the incident when a child is insured by both parents, which of the following describes how the primary insurance coverage is determined? the primary insurance will be the insurance carrier of the parent whose birthday comes first in the calendar year the primary insurance will be the insurance carrier that provides more coverage the primary insurance will be the insurance carrier that has a ower deductible the primary insurance will be the insurance carrier of the parent whose name is alphabetically first - correct answers the primary insurance will the insurance carrier of the parent whose birthday comes first in the calendar year a medical administrative assistant is providing preoperative instructions to a patient prior to a knee surgery. which of the following techniques should the assistant use to decrease patient anxiety? mention another patient who had a successful knee surgery call the patient the day before the procedure review the written instructions with the patient discuss alternative procedures - correct answers review the written instructions with the patient when the insurance carrier sends payment to the provider, which of the following is included with the check? advance beneficiary notice (ABN) coordination of benefits aging account report remittance advice - correct answers remittance advice Fee schedules are based on which of the following? ASA - anesthesia society of america CMS - centers for medicare and medicaid services RBRVS - resource-based relative value scale AMA - american medical association - correct answers RBRVS - resource based relative value scale the medical administrative assistant should identify which of the following as a misspelled term? procedure preceded psychiatry persistant - correct answers persistant when submitting claims to the third- party players. the medical administrative assistant should receive information for which of the following? day sheet appointment list encounter form patient ledger - correct answers encounter form which of the following parts of medicare offers prescription benefits? forward the call to a triage nurse instruct the patient to go to the emergency department forward the call to the appointment desk schedule a follow up visit with nephrologist - correct answers forward the call to a triage nurse a patient is scheduled for a follow up appointment in 6 months. at which of the following times should the assistant call to remind the patient of the appointment? 1 month before the appointment 1 week before the appointment the morning of the appointment 1 day before the appointment - correct answers 1 day before the appointment A provider asks a medical administration assistant to schedule a surgery to remove a patients gallbladder. the assistant should schedule the patient for which of the following? cholecystography cholecystogram cholecystitis cholecystectomy - correct answers cholecystectomy a medical administrative assistant in a specialists office is scheduling an appointment for a patient who has HMO insurance. which of the following should the assistant obtain prior to the specialist seeing the patient? referral encounter form explanation of benefits (EOB) coordination of benefits - correct answers referral a patient who has pleural effusion needs a therapeutic procedure to remove the unwanted fluid. which of the following describes the procedure that the provider will perform on this planet? thoracentesis bronchial brushing thoracotomy bronchoscopy - correct answers thoracentesis which of the following medical record filing system protects patients privacy and allows for unlimited expansion in high volume office? numeric alphabetical subject filing chronological - correct answers numeric which of the following describes a provider who has a contract with a third party payer? PPO - preferred provider organization PAR - participating provider HMO - health maintenance organization POS - point of service - correct answers PAR - participating provider which of the following information is part of a patients social history? maternal grandmothers hypertension substance use prior surgeries iodine allergy - correct answers substance use which of the following items should be sent by certified mail? laboratory specimen dismissal letter billing statement prescription medication - correct answers dismissal letter Once a physician signs advance directives, the medical administrative assistant should have which of the following witness the signature? attorney health care employee non-affiliated individual family member - correct answers non-affiliated member which of the following actions should a medical administration assistant take when answering an office telephone? answer the telephone calls by the third ring assist callers before assisting patients in the office use speakerphone when multitasking turn on the answering service when there is a high call volume - correct answers answer the telephone calls by the third ring a medical administrative assistant s scheduling diagnostic testing for a patient experiencing arrhythmias. which of the following texts provides a visual assessment of this condition? EKG - electrocardiogram EEG - electroencephalogram ARB - arterial blood gas GFR - glomerular filtration rate - correct answers EKG - electrocardiogram which of the following is best financial approach for a medical administrative assistant to take to minimize collection accounts? establish a good patient relationship continually update the fee schedule maintain current patient information manually post journal entries - correct answers maintain current patient information which of the following correspondence can be written and signed by the medical administrative assistant? a medical report to an insurance company a referral letter to another provider a letter to a patient about a scheduling change a letter to a patient containing medical advice - correct answers a letter to a patient about a scheduling change which of the following forms is currently used to submit claims for hospital services and procedures? HCFA - 1500 HCFA - 1450 UB - 04 UB - 92 - correct answers UB - 04 which of the following describes double booking patients? scheduling patients at the same time for the same provider scheduling patients at regular intervals within each hour scheduling patients at a specific time based on the type of examination the medical necessity of the scheduled procedure the risks of the scheduled procedure the alternative procedures that are available the pre-procedure home instructions - correct answers the pre-procedure home instructions at which of the following times should the medical administrative assistant obtain preauthorization for a diagnostic procedure? after the provider prescribes the procedure after the patient schedules the procedure after the patient pays the copayment after an insurance claim is submitted for the procedure - correct answers after the provider prescribes the procedure which of the following is a component of OSHA's hazardous communication standard? applying black and white tape to hazardous areas having the office cleaned professionally once per week requiring new employees to receive hepatitis B vaccines ensuring that employee "right to know" information available - correct answers ensuring that employee "right to know" information is available in which of the following situations is it allowable to release a patients medical record? when a court requests the record through a subpoena when the patient is in an accident and an emergency medical technician (EMT) requests the record when people from another office request to review the record when the patients employer requests a transfer the record to workers compensation - correct answers when a court requests the record through a subpoena which of the following suffixes means to cut into ? -penia -ostomy -rrhea -otomy - correct answers -otomy a medical administration assistant is entering laboratory charges for a patient whose results indicate a high concentration of fat in the blood. which of the following terms should the assistant use to describe this condition? hyperplasia hyperlipidemia hyperglycemia hypertension - correct answers hyperlipidemia which of the following actions should the medical administration assistant take first when processing mail? sort open discard distribute - correct answers sort when is it appropriate for a medical administrative assistant to use speakerphone when listening to office voicemail? when the assistant confirms patients have left the office for the day when the assistant is busy interacting with patients entering the office negligence abuse assault - correct answers negligence a provider refers a patient to a specialist for carcinoma. the medical administration assistant should schedule an appointment with which of the following specialists? endocrinologist gastroenterologist pulmonologist oncologist - correct answers oncologist all pages of a medical record must include which of the following information? insurance id number patient address patients name social security number - correct answers patients name which of the following should be obtained prior to measuring a patients blood pressure? implied consent authorization form informed consent certification form - correct answers implied consent A patient cancels a standing appointment due to a serious illness. Which of the following actions should the MAA take? add a note in the medical record about the illness and inform the provider of the patients condition add a note in the medical record about the illness and cancel the patients future appointments add a note in the schedule about the illness and write the patient a letter about the missed appointment add a note in the schedule about the illness and inform the insurance carrie - correct answers add a note in the medical record about the illness and inform the provider of the patients condition which of the following comments by a medical assistant is appropriate when informing a patient of his payment responsibilities for an appointment? "your charge for todays appointment is $10" "your copayment is $10. how would you like to pay that today?" "do you know what your copayment is ?" "there is no need to pay today, we will bill your copayment to your insurance company." - correct answers "your copayment is $10, how would you like to pay that today?" which of the following scheduling systems assigns patients specific appointment times at regular intervals? wave open hours double booking stream - correct answers stream when performing closing procedures for the day, which of the following must be secured with lock and key? examination rooms scheduling book banking deposit slip providers prescription pad - correct answers providers prescription pad which of the following describes a difference between electronic medical records and paper medical records? midafternoon at the end of the day close to lunch hour at the beginning of the day - correct answers at the beginning of the day a patient calls to inquire about a recent bill and requests to speak to the provider. which of the following statements by the medical administrative assistant is appropriate? "please hold while i discuss your account with the provider" "please give me a minute while i retrieve your account" "you'll have to call the insurance company to check on your claim" "let me transfer you to the office manager who will be able to help you." - correct answers "please give me a minute while i retrieve your account." when greeting a patient at the reception desk, the medical administrative assistant observes that the patient is diaphoretic and is coughing excessively. which of the following actions should the assistant take? wear a mask while talking to the patient instruct the patient to cover his mouth and nose while coughing escort the patient to an exam room to wait for the provider ask the patient about additional contagious symptoms - correct answers escort the patient to an exam room to wait for the provider a medical administrative assistant is scheduling an appointment for a patient who has history of decreased renal function. which of the following laboratory tests demonstrates this condition? TSH WBC count BUN LFT - correct answers BUN - blood urea nitrogen a provider notes a large hematoma on the right forearm of a patient during an examination. using the SOAP method of documentation, in which of the following sections of the medical record does this information belong? subjective objective assessment plan - correct answers objective - clinical evidence which of the following classes of mail provides the greatest security for items that have monetary value? first class mail registered mail priority mail certified mail - correct answers registered mail which of the following informs patients that the practice will charge a fee for a no-show? financial policy billing statement superbill readmittance advice - correct answers financial policy When leaving a message for a patient regarding an upcoming appointment, which of the following information should the MAA include in the message? the estimated fee for the visit