Communication Fundamentals: Mastering the Art of Effective Interaction, Exams of Nursing

Download Communication Fundamentals: Mastering the Art of Effective Interaction and more Exams Nursing in PDF only on Docsity!

SPCH 1101: Test 1 Chapters 1-5 with

complete solutions

Communication - correct answer ✔✔the process of sharing meaning by sending and receiving symbolic cues. 3 Elements of Triangle of Meaning - correct answer ✔✔1. Symbol

2. Referent
3. Interpreter (speaker or listener) define symbol - correct answer ✔✔anything to which people attach meaning to define interpreter - correct answer ✔✔any person using symbols to send or receive messages define referent - correct answer ✔✔the object or idea each interpreter attaches to a symbol 5 types of communication - correct answer ✔✔1. intrapersonal
4. interpersonal
5. group
6. public
7. mass intrapersonal communication - correct answer ✔✔communication with oneself (intra head) interpersonal communication - correct answer ✔✔(sometimes called dyadic communication) communication between two or more people. can be face-to-face or on the phone

group communication - correct answer ✔✔when 3 or more people interact and influence one another to pursue a common goal (ex: project, sunday school classes) Public Comminication - correct answer ✔✔when one person speaks face-to-face with an audience mass communication - correct answer ✔✔when a person or group communicates to an audience through print or electronic media (ex: politicians, TV, radio, newspaper); audience feedback is delayed Benefits of public speaking - correct answer ✔✔1. academic benefits: critical thinking skills, classroom communication

2. personal/social benefits: relationships, self awareness and esteem
3. professional benefits: job interviews, collaborative skills
4. public benefits: your role as member in society define feedback - correct answer ✔✔verbal and nonverbal responses between communicators about clarity and acceptability of messages. 3-5 examples of nonverbal feedback - correct answer ✔✔clapping hands, nodding head, shaking head, rolls eyes, facial expressions, hitting someone, hand symbols (thumbs up or down, waving) 3-5 examples of verbal feedback - correct answer ✔✔laughter, yelling/screaming, cheering, boo-ing, questions list 3 types of noise - correct answer ✔✔1. psychological
5. physical
6. physiological define noise - correct answer ✔✔anything that distracts from effective communication define psychological noise - correct answer ✔✔distractions originating in the thoughts of communicators (ex: stress, anxiety, anger)

define physiological noise - correct answer ✔✔distractions originating in the bodies of communicators (ex: hunger, headache, need to go to bathroom, tired) define physical noise - correct answer ✔✔distractions originating in the physical environment (ex: temperature, music, motors, other people/conversations) define ethics - correct answer ✔✔standards used to discriminate between right and wrong, good and band, in thought and action. Define plagiarism - correct answer ✔✔the unattributed use pf another's ideas, words, or pattern of organization define civility - correct answer ✔✔communication behaviors (verbal and nonverbal) that reflect respect for others and foster harmonious and productive relationships 3 divisions of speech - correct answer ✔✔introduction, body, and conclusion Which part of the speech should be constructed first? - correct answer ✔✔Body Which part of a speech should be the longest? - correct answer ✔✔the body should be the longest define cognitive restructuring - correct answer ✔✔a strategy for reducing communication anxiety by replacing negative thoughts and statements with positive ones define visualization - correct answer ✔✔a strategy for reducing communication anxiety by picturing` yourself delivering a successful speech What are 4 instruments of a public speaker? - correct answer ✔✔voice, body, mind, personlaity What are some way to project confidence? - correct answer ✔✔1. keep eye contact

2. posture
3. hand gestures
4. smiling define hearing - correct answer ✔✔continuous, natural, and passive (req no extra effort) process of receiving aural stimuli (not necessarily interpreting it) 4 types of communication - correct answer ✔✔speak, listen, write, read define listening - correct answer ✔✔the intermittent, learned, and active process of giving attention to aural stimuli What are the 4 differences in hearing vs. listening? - correct answer ✔✔1. listening is intermittent, meaning it we choose when it happens, and hearing is a continuous function
5. listening is a learned skill, but hearing is natural and req no extra training
6. Listening is active, meaning you have to put in work, whereas hearing is passive, meaning no extra work is required
7. Listening implies using the message received, like learning information, to be entertained, to celebrate someone/something (you listen to things that engage you). Hearing is the first stage to listening, if something doesn't interest you, then you may zone out and simply hear it rather than listen and obtain it What are the five types of distractions? - correct answer ✔✔1. physical
8. physiological
9. psychological
10. factual
11. semantic Define factual distractions - correct answer ✔✔listening disturbances caused by attempts to recall minute details of what is being communicated. define semantic distractions - correct answer ✔✔listening disturbances caused by confusion over the meaning of words

define demographics - correct answer ✔✔characteristics of the audience, such as age, sex, ethnicity, education, religion, economic status, and group membership define audience targeting - correct answer ✔✔the strategy of directing a speech primarily toward one or more portions of the entire audience. define psychographics - correct answer ✔✔characteristics of the audience, such as values, beliefs, and attitudes, which influence behaviors define audience disposition - correct answer ✔✔listeners' feelings of like, dislike, or neutrality toward a speaker, the speaker's topic, or the occasion for a speech. nervousness is... - correct answer ✔✔natural do not make it your goal to eliminate... - correct answer ✔✔nervousness nervousness= - correct answer ✔✔energy; shows you care about performing well How can you speak with civility? - correct answer ✔✔respect your listeners, good motives, welcome feedback, speak with conviction How can you listen with civility? - correct answer ✔✔give full attention, expect to learn, constructive feedback