Study with the several resources on Docsity
Earn points by helping other students or get them with a premium plan
Prepare for your exams
Study with the several resources on Docsity
Earn points to download
Earn points by helping other students or get them with a premium plan
Community
Ask the community for help and clear up your study doubts
Discover the best universities in your country according to Docsity users
Free resources
Download our free guides on studying techniques, anxiety management strategies, and thesis advice from Docsity tutors
Communication and Teamwork in a Global Context, Summaries of Family and Consumer Science
An in-depth exploration of communication and teamwork in a global business environment. It delves into the importance of effective communication, the communication process, and the factors that influence information quality. The document also examines different types of teams, their characteristics, and the stages of team development. It highlights the significance of communication skills for both senders and receivers, as well as the concept of supportive communication. A range of topics, including the hawthorne studies, pestel analysis, and the belbin team roles, providing a comprehensive understanding of the dynamics and challenges involved in managing teams in a global context. The extensive coverage of these topics makes this document a valuable resource for students, researchers, and professionals interested in understanding the complexities of communication and teamwork in a globalized business landscape.
Typology: Summaries
1 / 27
Related documents
Partial preview of the text
Download Communication and Teamwork in a Global Context and more Summaries Family and Consumer Science in PDF only on Docsity!
C17EB –Management in a
Global Context
Communicating
Teams
4 Types of Model
Rational goal models
Internal process models
Human relations models
Open systems models
https://www.youtube.com/watch?v=d1jOwD-CTLI
Context and Comparison
https://www.youtube.com/watch?v=d1jOwD-CTLI
Hawthorne Studies
https://www.youtube.com/watch?v=W7RHjwmVGhs
PESTEL Analysis Boddy, D. (2020), Management: Using Practice and Theory to Develop Skill , 8th ed, Harlow: Pearson, p. 93
A synthesis of country clusters Source : Ronen and Shenkar (1985).
Learning Objectives
• Explain the importance of communication
• Examine the stages of the communication process
• Understand ‘information richness’ and communication
methods
• Develop interpersonal communication skills
• Contextual factors that affect communication
• Examine different types of teams
• Understand the stages of team development
• Identify team processes and how they affect team
performance
Why is communication important? Communication – the exchange of information through written or spoken words, symbols and actions to reach a common understanding? Boddy, D. (2020), Management: Using Practice and Theory to Develop Skill , 8th ed, Harlow: Pearson, p.
Communicating to add value
The Communication Process
1. Message (what you think)
2. Encoding (what you
write/say)
3. Decoding (what you think
it means)
4. Noise (anything that
interferes with the
message)
5. Feedback (the reaction to
the message)
Boddy, D. (2020), Management: Using Practice and Theory to Develop Skill , 8th ed, Harlow: Pearson, p. 38
Quality of Information
Information is only as useful if it is accurate, timely and relevant: Accuracy – is the information a true account of the facts Timeliness – Is the information given as a time before it is either outdated or irrelevant Relevance – Is the information critical and useful or is it marginal or even a distraction. https://www.youtube.com/watch?v=gCfzeONu3Mo Boddy, D. (2020), Management: Using Practice and Theory to Develop Skill , 8th ed, Harlow: Pearson, p. 408
Accurate encoding
Accurate encoding is key to making sure that you communicate effectively.
How can you make sure to communicate your ideas is the way that they will
get to the receiver clearly.
Boddy, D. (2020), Management: Using Practice and Theory to Develop Skill , 8th ed, Harlow: Pearson, p. 407
Lengel and Daft (1988) Communication Richness Lendel and Daft (1988) discussed information richness and the effect if different channels (medium) of communication. According to Lendel and Daft richness depends on whether the medium can:
- (^) Demonstrate multiple cues at one time (voice tone, body language, words, etc)
- (^) Allow for quick two-way feedback
- (^) Establish a personal focus for the communication Boddy, D. (2020), Management: Using Practice and Theory to Develop Skill , 8th ed, Harlow: Pearson, p. 409- https://www.youtube.com/watch?v=gCfzeONu3Mo
Communication skills for senders and receivers Senders
- Be clear and complete
- Encode messages in symbols the receiver understands
- Select medium appropriate for the message
- Select a medium the receiver monitors
- Avoid noise Receivers
- Pay attention
- Be a good listener
- Be empathetic
Communication skills for senders and receivers Boddy, D. (2020), Management: Using Practice and Theory to Develop Skill , 8th ed, Harlow: Pearson, p. 415-
Supportive communication https://www.youtube.com/watch?v=slq1nAhZuqE Boddy, D. (2020), Management: Using Practice and Theory to Develop Skill , 8th ed, Harlow: Pearson, p. 415-
Teams
Boddy, D. (2020), Management: Using Practice and Theory to Develop Skill , 8th ed, Harlow: Pearson, p. 426
Definition of a team (and groups) Team – ‘a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable’ (Katzenbach and Smith, 1993) Some characteristics: A small number – usually 2-10, more than 12 can be hard to manage Common purpose – need clear performance goals Common approach – there needs to be agreement on how things will get done, and how conflict will be managed Mutual accountability – all members must be accountable to each other Boddy, D. (2020), Management: Using Practice and Theory to Develop Skill , 8th ed, Harlow: Pearson, p. 408
Summary of team concepts Boddy, D. (2020), Management: Using Practice and Theory to Develop Skill , 8th ed, Harlow: Pearson, p. 427
Tasks and types of teams (Hackman, 1990) Boddy, D. (2020), Management: Using Practice and Theory to Develop Skill , 8th ed, Harlow: Pearson, p. 428
Types of teams
Formal team – deliberately created teams to perform specific tasks to meet organizational goals. Vertical team – manager and subordinates Horizontal team – staff at same level doing different functions Informal groups – a group that emerges from regular interaction Self-managing teams – teams that are responsible for an entire area without supervision Timeliness – Is the information given as a time before it is either outdated or irrelevant Virtual teams – teams over virtual networks Relevance – Is the information critical and useful or is it marginal or even a distraction. Boddy, D. (2020), Management: Using Practice and Theory to Develop Skill , 8th ed, Harlow: Pearson, p. 408
Meredith Belbin – team roles
Boddy, D. (2020), Management: Using Practice and Theory to Develop Skill , 8th ed, Harlow: Pearson, p. 408
Stages of team development
Boddy, D. (2020), Management: Using Practice and Theory to Develop Skill , 8th ed, Harlow: Pearson, p. 436
https://www.youtube.com/watch?v=ysWWGf8VsOg
Tips for team management
- (^) Agree on tasks and output
- (^) Agree on how to achieve the goals of the team
- (^) Setting and following timetables
- (^) Recording action points that have been agreed
- (^) Giving tasks to members
- (^) Setting and keeping meeting dates
- (^) Agree on consequences/strategies for when members don’t meet deadlines
- Ensure that members have the skills to complete tasks assigned Boddy, D. (2020), Management: Using Practice and Theory to Develop Skill , 8th ed, Harlow: Pearson, p. 438