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Comprehensive HRCI APHR Exam Test Questions with Solved Solutions., Exams of Advertising and Sales Promotion

Comprehensive HRCI APHR Exam Test Questions with Solved Solutions. Which of the following are considered potential drawbacks of temporary staffing? Select all that apply. Limited skillset. Lower commitment. Security risks. Lack of control. - Correct Answer-Limited skillset. Lower commitment. Which of the following is not a benefit of using independent contractors? Fast hiring. Expertise. Flexibility. Cost Savings. - Correct Answer-Fast hiring. Which of the following is not an associated challenge of outsourcing? Security risks Loss of control Limited skillsets Negative impact on morale - Correct Answer-Limited skillset. Which of the following is not a benefit of using independent contractors? Fast hiring. Expertise. Flexibility. Cost Savings. - Correct Answer-Fast hiring.

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2023/2024

Available from 12/04/2024

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Comprehensive HRCI APHR Exam Test Questions

with Solved Solutions.

Which of the following are considered potential drawbacks of temporary staffing? Select all that apply. Limited skillset. Lower commitment. Security risks. Lack of control. - Correct Answer-Limited skillset. Lower commitment. Which of the following is not a benefit of using independent contractors? Fast hiring. Expertise. Flexibility. Cost Savings. - Correct Answer-Fast hiring. Which of the following is not an associated challenge of outsourcing? Security risks Loss of control Limited skillsets Negative impact on morale - Correct Answer-Limited skillset. Which of the following is not a benefit of using independent contractors? Fast hiring. Expertise. Flexibility. Cost Savings. - Correct Answer-Fast hiring. Which alternative staffing method involves hiring a third-party company to handle certain tasks or functions that are usually performed in-house? Independent Contractors

Temporary Staffing Outsourcing Direct Hire - Correct Answer-Outsourcing. _____ metrics measure the success of recruitment and screening efforts and selecting qualified applicants. - Correct Answer-Effectiveness. _____ _____ provide candidates the opportunity to demonstrate their skills and abilities in a practical and real-world setting. - Correct Answer-Work samples. Which talent sourcing tool leverages the networks of existing employees to find potential candidates? Social Media Candidate Profiling Resume Mining Employee Referrals - Correct Answer-Employee referrals. A strong _____ _____ can make a company stand out as an attractive place to work. - Correct Answer-Employer brand. All of the following are future trends that will be supported by embracing HR technologies to enhance recruitment, except: Social Media HRIS Artificial Intelligence Remote Work - Correct Answer-HRIS To maximize the exposure of job postings on a job board, recruiters can do all of the following, except: Provide clear and concise information about the role, requirements, and company culture. Optimize job titles and descriptions with relevant keywords to improve search visibility. Choose niche job boards tailored to specific industries or job types.

Use non-standard, unique job titles to show off the company's culture, enticing job seekers to click on the ad. - Correct Answer-Use non-standard, unique job titles to show off the company's culture, enticing job seekers to click on the ad. _____ is the duration between job posting and hiring the new employee. Applicant-to-Hire Ratio Cost per Hire Return on Investment Time to Fill - Correct Answer-Time to fill. Which of the following is an efficiency metric in terms of recruitment? Offer acceptance rate Job satisfaction Retention rate Applicant-to-hire ratio - Correct Answer-Applicant-to-hire ratio What are some of the benefits to using ATSs? - Correct Answer-They allow recruiters to quickly and accurately identify the most qualified candidates by evaluating essential criteria; They automate key recruitment tasks such as posting jobs to multiple targeted job boards, sending interview invitations, and tracking candidate progress in the recruitment process; and Technology-assisted candidate screening methods reduce human bias in the hiring process. All of the following are ways an applicant can interact with an employer's ATS to improve the candidate hiring experience, except: Automate their responses to recruiters. Submit applications directly to the organization. Monitor their application status. Use chatbots or virtual assistants to get information about the recruitment process. - Correct Answer-Automate their responses to recruiters.

Which interview approach focuses on problem-solving and analysis of a specific business problem? Formatted Interview Standard Interview Situational Interview Case Interview - Correct Answer-Case interview Which of the following is a recruitment effectiveness metric? Candidate experience Cost per hire Application-to-interview ratio Time to schedule an interview - Correct Answer-Candidate experience Which of the following recruiting metrics measures the ratio of applicants to the number of candidates ultimately selected for hire? Offer acceptance rate Applicant-to-hire ratio Candidate experience Cost per hire - Correct Answer-Applicant-to-hire ratio How can HRISs assist in the recruitment process? They track candidate information and help move candidates through the hiring process. They help recruiters screen and filter applicants with their search and filter functions and built-in assessment tools. They assist with analysis and recruitment metrics to help determine recruiting effectiveness. They automate tasks in the recruitment process, saving recruiters time. - Correct Answer- They assist with analysis and recruitment metrics to help determine recruiting effectiveness. Which activities are typically part of the orientation phase of employee onboarding? Select all that apply.

Reviewing company policies and procedures Explaining performance standards Providing a tour of the workplace Facilitating introductions with team members Assigning a mentor - Correct Answer-Reviewing company policies and procedures Providing a tour of the workplace Facilitating introductions with team members Which activities are typically part of the pre-boarding phase of employee onboarding? Select all that apply. Coordinating technology setup Sharing essential information Conducting pre-employment orientation Assigning a mentor Preparing paperwork and documentation Providing a tour of the workplace - Correct Answer-Coordinating technology setup Sharing essential information Preparing paperwork and documentation What is the purpose of providing ongoing development opportunities during onboarding? To ensure a positive first impression for the new hire To facilitate the new hire's integration into the team To maximize the new hire's chances of success To support the new hire's long-term professional development - Correct Answer-To support the new hire's long-term professional development Which elements of the onboarding process should be addressed during orientation to help set clear expectations for new hires? Select all that apply. The onboarding process Job responsibilities

Company vision and mission Performance standards Reporting structures Vacation policies - Correct Answer-The onboarding process Job Responsibilities Performance standards Which of the following are considered benefits of acclimating new hires to the organization during orientation? Select all that apply. Increased job satisfaction Enhanced communication skills Improved collaboration and teamwork Reduced turnover and associated costs Accelerated professional development - Correct Answer-Increased job satisfaction Improved collaboration and teamwork What is a key difference in the focus of orientation for internal hires compared to external hires? Providing access to training and mentoring. Facilitating a smooth transition into the new role. Introducing new hires to the organization's culture. Clarifying specific expectations and responsibilities. - Correct Answer-Clarifying specific expectations and responsibilities. What is the main objective of employee onboarding? To provide a formal welcome to the new hire To familiarize the new hire with the workplace and colleagues To maximize the new hire's chances of success in their new role To complete necessary paperwork and documentation - Correct Answer-To maximize the new hire's chances of success in their new role

Acclimation to the organization during orientation helps new hires understand and align with the organization's _____, values, and norms. - Correct Answer-Culture How does acclimation contribute to employee performance and productivity? By fostering psychological comfort. By promoting cultural fit. By increasing job satisfaction. By providing access to training and mentoring. - Correct Answer-By promoting cultural fit. Which of the following are components of a comprehensive onboarding program? Select all that apply. Compliance training Leadership development Performance evaluations Job-specific training Team-building activities Succession planning - Correct Answer-Job-specific training Team-building activities Which of the following is not a commonly used method for evaluating training effectiveness? Pre- and post-training assessments Performance evaluations Return on investment (ROI) analysis Employee satisfaction surveys - Correct Answer-Performance evaluations Which metrics provide information about the impact of training on job performance? Select all that apply. Knowledge Acquisition Skill Proficiency Assessment scores

On-the-Job Application Performance Improvement metrics Training Evaluation Ratings - Correct Answer-Skill Proficiency On-the-Job Application Performance Improvement metrics Which methods or tools provide a comprehensive view of employee development? Select all that apply. Performance Appraisal Systems Learning Management Systems (LMS) Individualized Development Plans 360 - degree feedback Regular check-ins and progress meetings Training Evaluation Ratings - Correct Answer-Performance Appraisal Systems Learning Management Systems (LMS) 360 - degree feedback Which of the following methods can be used to assess the effectiveness of individualized development plans? Select the three that most apply. Performance Appraisal Systems Learning Management Systems (LMS) Individualized Development Plans 360 - degree feedback Regular check-ins and progress meetings Training Evaluation Ratings - Correct Answer-Performance Appraisal Systems 360 - degree feedback Regular check-ins and progress meetings Which of the following metrics should be examined when evaluating levels of learner engagement? Select all that apply.

Completion Rate Knowledge Acquisition Time Spent On-the-Job Application Performance Improvement metrics Return on Investment (ROI) - Correct Answer-Completion Rate Time Spent On-the-Job Application What is the best order of tasks for analyzing collected training data? - Correct Answer- Organize the collected data, Apply relevant analytical methods, Interpret the data and identify trends, Determine key insights and conclusions, and Prepare visual representations of the data. Arrange the following steps in the correct order for assessing skill proficiency. - Correct Answer-Define the criteria for skill proficiency; Administer a practical skills assessment; Evaluate the employees' ability to perform specific tasks; Provide feedback on skill performance; and Analyze the assessment results. When evaluating the effectiveness of a training, the _____ stage involves reviewing the collected data and identifying key insights and conclusions. - Correct Answer-Analysis Return on investment (ROI) analysis involves calculating the _____ value of the training outcomes and comparing it to the investment made. - Correct Answer-Monetary Which training technique(s) should be considered when encouraging collaboration, knowledge sharing, and exploration of diverse perspectives is important? Select all that apply.

Facilitation Socratic Seminar Group discussions Role-playing Case studies Games and Gamification - Correct Answer-Facilitation Socratic Seminar Group discussions Case studies What is the purpose of clarifying needs in the target audience identification process? Select all that apply. Determine performance gaps Identify specific challenges Tailor the learning programs to meet specific needs Determine the budget constraints Understand the demographic characteristics Evaluate the effectiveness of the training program - Correct Answer-Determine performance gaps Identify specific challenges Which considerations are important when prioritizing needs in the needs analysis process? Select all that apply. Strategic importance Resource availability Performance evaluation criteria Demographic analysis Potential risks Competency models - Correct Answer-Strategic importance Potential risks

Arrange the following steps of a performance gap analysis in the correct order. - Correct Answer-Collect data on actual performance; Compare desired performance with actual performance; Identify the root causes of underperformance; and Prioritize performance factors. The acronym S.M.A.R.T. stands for Specific, Measurable, Achievable, _____, and Time- bound when setting goals. - Correct Answer-Relevant Which of the following are characteristics of a learning organization? Select all that apply. Strict hierarchical structure Fixed mindset among employees Emphasis on continuous learning and innovation Decentralized decision-making Limited sharing of knowledge and information Resistance to change - Correct Answer-Emphasis on continuous learning and innovation Decentralized decision-making Which of the following is the chief advantage of using a blended learning approach? Reduced training costs Flexibility for self-paced learning Focused and individualized attention Quick dissemination of information - Correct Answer-Flexibility for self-paced learning The process used to identify and evaluate the current performance, challenges, and requirements of an organization is called _____ _____ _____. - Correct Answer- organizational needs analysis Which model proposes that learning occurs through observation, imitation, and modeling? Social learning Experiential learning Transformational learning

70 - 20 - 10 model - Correct Answer-Social learning Which considerations are important when evaluating resources and constraints in training program development? Select all that apply. Legal and ethical standards Alignment with organizational culture Technological infrastructure and resources Availability of external trainers Budget and resource availability Target audience preferences - Correct Answer-Technological infrastructure and resources Budget and resource availability Which factors should be considered in the target audience identification process? Select all that apply. Demographic characteristics Prior knowledge and learning styles Learning outcomes Organizational goals Availability of training facilities Budget constraints - Correct Answer-Demographic characteristics Prior knowledge and learning styles When considering in-house vs. external training, which of the following is a potential drawback of in-house training? Lack of customization and alignment with company goals Higher costs and lack of specialized expertise Difficulty in coordinating external trainers and experts Lack of understanding of operations and procedures - Correct Answer-Higher costs and lack of specialized expertise

What is the desired outcome of change management related to organizational performance? Minimized resistance Increased employee engagement Enhanced communication and collaboration Improved organizational performance - Correct Answer-Improved organizational performance Which change management model emphasizes the importance of communication and short-term wins? Lewin's Three-Stage Model Kotter's Eight Steps Kubler-Ross Stages Kirkpatrick's Stages - Correct Answer-Kotter's Eight Steps Which is the most likely role of HR professionals in change management project? Providing insights into the organizational culture Developing a change management strategy Leading the implementation of the change plan Conducting a change impact analysis - Correct Answer-Providing insights into the organizational culture Change management seeks to engage employees throughout the change process, making them active participants rather than _____ recipients. - Correct Answer-Passsive Change management projects often aim to drive _____ change within an organization. The desired outcome is to shift mindsets, values, and behaviors to align with the desired organizational culture, fostering innovation, adaptability, and continuous improvement. - Correct Answer-Cultural The process of job evaluation and classification helps ensure ________ among employees within an organization. - Correct Answer-Internal equity.

Pay grades are assigned a salary range that reflects the ________ of the corresponding jobs. - Correct Answer-Value Which pay structure is most effective for organizations competing for talent in a tight labor market? Traditional salary structures Broadband salary structures Market-based salary structures Skills-based salary structures - Correct Answer-Market-based salary structures As the demand for this new drug increases, InnovativeHealth is focusing on attracting top researchers and scientists to support the company's continued growth and innovation. To do so, the company is developing a comprehensive compensation and benefits plan that includes performance-based incentives, as well as a blend of monetary and non- monetary rewards that cater to the unique needs of its highly skilled workforce. Question To ensure internal pay equity among its highly skilled workforce, which job evaluation method should InnovativeHealth consider using? Job ranking Factor comparison Point-factor system Skill-based pay - Correct Answer-Point-factor system In addition to internal equity, organizations must also consider ________ when developing pay structures. - Correct Answer-External job market Salary surveys and market analysis help organizations maintain _________. - Correct Answer-Internal equity Service awards are given to employees to recognize their ________. - Correct Answer- Years of service. By implementing a comprehensive and competitive __________ package, organizations can position themselves as employers of choice within their industry. - Correct Answer- Total rewards.

The compensation and benefits strategies of an organization play a significant role in _____, retaining, and motivating talent. - Correct Answer-Attracting Which of the following is not a component of a total reward package? Wages Employee morale Retirement Plans Job security - Correct Answer-Job security Employee morale Cafeteria _____ is a fringe benefit that provides employees with predetermined sums or discounts for meals at work or specific restaurants. - Correct Answer-Subsidies __________ is a fringe benefit offers employees opportunities to buy employer stock at a reduced price? - Correct Answer-Employee stock options. A __________ plan is a tax-advantaged retirement savings plan specifically designed for employees of public schools, certain non-profit organizations, and certain ministers. - Correct Answer-403(b) A __________ IRA offers tax-deductible contributions and tax-deferred growth, while a __________ IRA provides tax-free growth and tax-free withdrawals in retirement. Traditional, Roth Roth, Traditional 401(k), 403(b) 403(b), 401(k) - Correct Answer-Traditional, Roth Employees aged 50 or older can contribute additional amounts to their retirement accounts, above the standard contribution limits, through __________ contributions. - Correct Answer-Catch up Why is it important for HR professionals to understand the rules and regulations associated with retirement plans? To ensure that employees are saving enough for retirement

To ensure that the organization is complying with legal requirements To reduce the organization's liability To make sure that the organization is providing fair benefits to employees - Correct Answer-To ensure that the organization is complying with legal requirements Why is it important for organizations to evaluate and implement health benefit and insurance programs that meet employees' needs? To ensure that employees are healthy To meet legal requirements To attract and retain top talent To reduce costs - Correct Answer-To attract and retain top talent How can employees save money on taxes with an HDHP? By paying higher premiums By choosing a plan with lower deductibles By contributing to a Health Savings Account (HSA) By enrolling in a Flexible Spending Account (FSA) - Correct Answer-By contributing to a Health Savings Account (HSA) Which account can be used alongside any health insurance plan to cover eligible medical expenses? Health Savings Account (HSA) Flexible Spending Account (FSA) Preferred Provider Organization (PPO) Health Maintenance Organization (HMO) - Correct Answer-Flexible Spending Account (FSA) A __________ is a tax-advantaged account that can be used with any health insurance plan to cover eligible medical expenses. - Correct Answer-Flexible spending account Which type of reward may include workplace amenities, such as onsite gyms, cafeterias, and childcare services? Non-monetary rewards

Health benefits Insurance programs Monetary rewards - Correct Answer-Non-monetary rewards Employee Assistance Programs (EAPs) typically provide which of the following services to employees? Free gym memberships Short-term counseling and referrals Housing and relocation assistance Tuition assistance for higher education - Correct Answer-Short-term counseling and referrals Who may benefit most from a High Deductible Health Plan (HDHP)? A) Individuals with chronic health conditions B) Individuals who require frequent medical care C) Individuals who desire greater control over their healthcare spending D) Individuals who prioritize comprehensive coverage over cost savings - Correct Answer-Individuals who desire greater control over their healthcare spending What is the main difference between traditional indemnity dental plans and managed care dental plans? Managed care plans offer a wider selection of dental services Traditional indemnity plans have lower premiums Managed care plans have more restricted provider networks Traditional indemnity plans require pre-authorization for dental services - Correct Answer- Managed care plans have more restricted provider networks HR professionals must carefully design and implement employee benefits and compensation programs to align with the needs and preferences of their __________, while considering the financial constraints and business goals of the organization. - Correct Answer-employees

Which type of account is only available to individuals enrolled in an employer-sponsored health insurance plan? Health Savings Accounts (HSAs) Flexible Spending Accounts (FSAs) Both HSAs and FSAs Neither HSAs nor FSAs - Correct Answer-Health Savings Accounts (HSAs) What is the main benefit of workplace amenities as a non-monetary reward? Increased employee engagement Higher salaries Increased employee retention Lower healthcare costs - Correct Answer-Increased employee engagement _____ _____ _____ offer confidential support services addressing employees' personal and work-related challenges, such as stress, mental health, and family issues. - Correct Answer-Employee Assistance Programs By offering a comprehensive _____ package, organizations can create a positive work environment, foster employee engagement and satisfaction, and contribute to their long- term success. - Correct Answer-Rewards What is the difference between a Health Savings Account (HSA) and a Flexible Spending Account (FSA)? - Correct Answer-HSAs are only available with HDHPs while FSAs can be used with any health insurance plan and HSAs are portable and FSAs are not. Health and fitness programs may include wellness challenges, onsite fitness classes, and __________ to encourage employees to maintain a healthy lifestyle. - Correct Answer- Wellness coaching __________ withdrawals permit employees to withdraw funds from their retirement accounts due to immediate and heavy financial needs, but these withdrawals may be subject to taxes and penalties. - Correct Answer-Hardship Employers must ensure that the total compensation received by their staff members is included in the __________.

employee handbook performance evaluation wage statement job description - Correct Answer-Wage statement Employers must calculate the deduction amounts for each employee and submit them to the relevant __________. organizations employees government agencies customers - Correct Answer-organizations government agencies Why is it important for HR professionals to accurately manage wage statements and payroll processing? Select all that apply. To reduce costs To ensure that employees are paid on time To comply with legal requirements To increase employee satisfaction - Correct Answer-To ensure that employees are paid on time To comply with legal requirements In designing their benefits package, which legally mandated benefit must GreenTech include? Retirement savings plan Health insurance Unemployment insurance Flexible work arrangements - Correct Answer-Unemployment insurance When selecting a payroll system, which feature should FutureTech's HR department prioritize to ensure compliance with labor regulations? Time and attendance tracking

Expense management Customizable pay stubs Automated tax filings - Correct Answer-Time and attendance tracking What are some examples of differentials that an employee may receive? - Correct Answer-educational differentials performance-based differentials geographic differentials. Which of the following payroll taxes must FutureTech's HR department accurately calculate and withhold from employee paychecks? Federal income tax State income tax Social Security and Medicare taxes Sales tax - Correct Answer-Social Security and Medicare taxes Employers must be aware of any Department of Labor penalties or fines that may be levied if wage statements are not accurate or __________ provided. - Correct Answer- Promptly Employers are responsible for ensuring that all final payment is calculated accurately and paid to the employee on time based on __________ requirements. federal state local international - Correct Answer-Local What is the purpose of garnishments? To provide extra wages to an employee based on specific criteria To deduct wages from an employee's pay for court-ordered debts To calculate an employee's taxes To calculate an employee's deductions for retirement plan contributions - Correct Answer- To deduct wages from an employee's pay for court-ordered debts

What are supplemental wellness and fringe benefits? Benefits that are required by law Benefits that are optional Benefits that are only offered to top-performing employees Benefits that are provided to employees who work overtime - Correct Answer-Benefits that are optional What are differentials? The difference between gross pay and net pay Extra wages that an employee may receive based on specific criteria A type of tax that must be withheld from an employee's pay The difference between the wages earned for the period and hourly rate - Correct Answer- Extra wages that an employee may receive based on specific criteria A ______________ is used to calculate an employee's federal income tax withholding. - Correct Answer-W- 4 A values statement describes what? The manner in which business will be conducted The strategy that will be used to achieve organizational goals The ideals that the mission is based on The communication methods a company will use - Correct Answer-The manner in which business will be conducted A company's _____ statement expresses the core beliefs and principles that guide an organization's behavior and decision-making. It is fundamental to an organization's culture. - Correct Answer-Values What are the three types of communication flows in an organization? Diagonal communication Cross communication Vertical communication

Horizontal communication - Correct Answer-Diagonal communication Vertical communication Horizontal communication Which communication method is considered a diagonal communication method? Open-door policies E-mail and other electronic correspondence Town hall meetings HR information systems - Correct Answer-HRIS In more hierarchical structures, such as functional and divisional structures, _____ communication flows become paramount. - Correct Answer-Vertical Horizontal and diagonal communication flows have greater impact in _____ organizational structures. - Correct Answer-Matrix A _____ agreement restricts a company's employees from poaching the business's clients or employees using the knowledge and information gained during the scope of their employment. - Correct Answer-non-solicitation A non-compete agreement does what? Prohibits an employee from working for or starting a competing business for a period of time following the conclusion of their employment Requires the confidentiality of certain company information, such as trade secrets, financial information, or customer lists Outlines the terms and conditions of an employee's departure from the company Restricts a company's employees from poaching the business's clients or employees - Correct Answer-Prohibits an employee from working for or starting a competing business for a period of time following the conclusion of their employment Which of the following is one of the divisional structure's business advantages? Specialized expertise Efficient use of resources

A focus on customer needs Enhanced cooperation among departments - Correct Answer-A focus on customer needs Which of the following is a benefit of a flat organizational structure? Increased accountability Formalized communication channels Faster decision-making Clear chain of command - Correct Answer-Faster decision-making Which of the following is a drawback of hierarchical organizational structures? Less opportunity for career advancement Risk of role confusion Possible lack of clear authority Less employee autonomy - Correct Answer-Less employee autonomy Which of the following is a drawback of a flat organization? Slower decision making Potential for excessive bureaucracy Greater potential for decision-making errors Hindered communication and collaboration - Correct Answer-Greater potential for decision-making errors When an organization has a culture that emphasizes openness and collaboration, it should use a _____ span of control. - Correct Answer-Wider When an organization has a well-trained and experienced workforce, it should use a _____ span of control, allowing for more autonomy and trust. - Correct Answer-Wider Managers with weaker communication and delegation skills should have a _____ span of control. - Correct Answer-Narrow Managers who manage employees performing complex tasks should have a _____ span of control. - Correct Answer-Narrow

Which two of the following are key features of a hierarchical organization? Narrow span of control A clear chain of command Decentralized decision-making Open communication - Correct Answer-Narrow span of control A clear chain of command Which two of the following are key features of a flat organization? Centralized decision-making. Autonomous teams. Wide span of control Formal communication channels - Correct Answer-Autonomous teams. Wide span of control In a SWOT analysis, which two assessments are outward-facing factors? - Correct Answer-Opportunities and threats In a SWOT analysis, which two assessments are inward-facing factors? Opportunities Strengths Weaknesses Threats - Correct Answer-Strengths Weaknesses What is the correct order of the steps of a gap analysis? - Correct Answer-Identify the current state Define the desired state Identify the gaps Analyze the gaps Develop an action plan

The opportunities and threats assessed in a SWOT analysis look at external factors that scan the _____. - Correct Answer-Environment Which two of the following describe a threat as it relates to a SWOT analysis? Internal External Positive Negative - Correct Answer-External Negative Which of these organizational structures forms around the company's various product or service lines, geographic locations, or market segments? Divisional Functional Hybrid Matrix - Correct Answer-Divisional Disciplinary documents, as a whole, directly support which HR functions? Recruitment, Total Rewards Compliance, Performance Management Total Rewards, Performance Management Recruitment, Compliance - Correct Answer-Compliance, Performance Management The _____ organizational structure has clear reporting lines, specialized expertise, and enjoys efficient use of resources. - Correct Answer-Functional structure During the gap analysis, what is the method associated with identifying the gaps in a gap analysis? Collect and analyze data by gathering reports, conducting surveys, or interviewing stakeholders to determine the current state Use industry standards, best practices, or the organization's goal and objectives to describe the desired state Define the difference between the current and desired states Develop an action plan to address the root cause of the issue and reach the desired state - Correct Answer-Define the difference between the current and desired states