Course Careers Technology Sales Course Final Exam (Latest 2023/ 2024 Update) Questions a, Exams of Sales Management

Download Course Careers Technology Sales Course Final Exam (Latest 2023/ 2024 Update) Questions a and more Exams Sales Management in PDF only on Docsity!

Course Careers Technology Sales Course Final

Exam (Latest 2023/ 2024 Update) Questions

and Verified Answers| 100% Correct| Grade A

What is a Sales Cadence? - ANSWER A sequence of touch-points you do to attract your prospect to establish a connection to start an engagement or sale. What is the Sales Process (Sales Cycle)? - ANSWER A set of Specific actions you follow from start to finish to close a new customer. What are the stages of the Sales Cycle?` - ANSWER Research > Outreach > Discovery > Present > Follow Up > Close What is a Sales Funnel? - ANSWER A visual representation of sales processes with defined stages that every potential client goes through as they are led toward a final decision.

• Give salespeople a repeatable framework of actions to follow
• Creates a baseline for comparison and forecasting What is a CRM? - ANSWER A Centralized database that manages and maintains your relationships and interactions with customers and potential customers. Ex. Salesforce and Hubspot What is Sales Engagement? (Sales Acceleration) - ANSWER Tracks the interactions and exchanges that occur between you and your prospects or customers. Ex. Salesloft, Hubspot Sales, Outreach

What is Sales Data Software? (Sales Intelligence) - ANSWER Collects and makes sense of company info from millions of data sources to help you understand things like organization structure. It provides on two parts of the sales data market, Company Data and Contact Data. Ex. LinkedIn Sales Navigator, Apollo, Zoominfo What is Step 1 in the Research Process? - ANSWER Building company lists based on your Ideal Customer Profile (ICP) What is Step 2 in the Research Process? - ANSWER Building contact lists based on buyer persona What is Step 3 in the Research Process? - ANSWER Find contact info for each contact What is Step 3 in the Research Process? - ANSWER Finding relevant ways to personalize outreach What is the Cold Calling formula? - ANSWER Intro > Reason > Qualify > Ask What are the four stages of Discovery Call? - ANSWER Preliminaries, Investigating, Demonstrating Capabilities, Obtaining Commitment What is SPIN? - ANSWER A sales methodology developed by Neil Rackam, where the reps organize sales calls using a question framework that touches on four categories. What do the acronyms in SPIN stand for? - ANSWER Situation, Problem, Implication, Need-payoff What does the S in SPIN stand for? - ANSWER Situation - Questions focus on gathering facts and background What does the P in SPIN stand for? - ANSWER Problem - Questions explore customers problems, difficulties, and dissatisfaction's in areas where the sellers products can help

What does the I in SPIN stand for? - ANSWER Implication - Questions take the customers problems and explores its effects or consequences. They also help customers understand a problems seriousness or urgency. What does the N in SPIN stand for? - ANSWER Need - Questions help the customer focus their attention on the solution rather than the problem. They get the customer to tell you the benefits of fixing their problems. When in the four stages of discovery calls do you use SPIN? - ANSWER The Investigation stage What is BANT? - ANSWER A sales qualification methodology that lets salespeople determine whether a prospect is a good fit based on this. What does the acronyms in BANT stand for? - ANSWER Budget, Authority, Need (Using SPIN), Timeline. What is the most important part of BANT and why should you always start with it? - ANSWER Need, this determines if the customer has the need for your product and is asked in the order of NATB What is a Cold Email? - ANSWER Part of your outreach cadence. These allow you to get in front of very important and hard-to-reach people that you would have a hard time getting a message through with another method. What is the Cold Email Formula? - ANSWER Intro (Address Them) > Reason > Value Prop (Solution to their problem, challenge, or difficulty and why they care) > Ask (What you want, meeting or introduction) > Closing (Sign off) What is a SQL? - ANSWER A prospect who is qualified to buy your product or service What is an account? - ANSWER The records of all the information associated with a prospective or current customer What is a Champion? - ANSWER Someone who salespeople love

What does CAC stand for? - ANSWER Customer Acquisition Cost What is the difference between a prospect and a lead? - ANSWER Both describe a potential customer and have intertwined meanings that only differ based on who you're talking to What is an Influencer? - ANSWER Someone who influences the decision of a purchase What is Churn? - ANSWER Customers who were on a subscription and stopped using/paying for it What is a C-Level executive? - ANSWER The highest level of executives who run the operations of a company What is a Gatekeeper? - ANSWER Someone who is in charge of deciding who talks to the executives What did Bob Hoover do to the mechanic who made his plane crash and almost got him killed? He yelled at him for being a bad mechanic and fired him. He told him he would have his mechanics license revoked. He criticized him for being so careless, but forgave him. He told him to service his F-51 plane tomorrow since he's sure he won't make this mistake again. - ANSWER He told him to service his F-51 plane tomorrow since he's sure he won't make that mistake again. What's the main difference between mankind and animals? The desire to be loved The desire to feel important The desire for food The desire for sex - ANSWER The desire to feel important

The only way on earth to influencer other people is how? Talking about what they want and showing them how to get it Making them feel bad for you Showing them how much something they can do will help you Using reverse psychology to tell them they don't need something - ANSWER Talking about what they want and showing them how to get it You can make more friends in two months by doing what? trying to get them interested in you showing them how cool of a person you are becoming interested in them getting them to try your hobbies - ANSWER Showing interest in them You should always smile because of what reason? it makes people like you it makes you happier it costs you nothing All of the above - ANSWER All of the above The sweetest sound to a person in any language is what? a lady singing that person's name that person's favorite song a bird singing - ANSWER That person's name

What do people love to talk about the most? Themselves Other people Politics All of the above - ANSWER Themselves When should you argue with someone? When you know you can win When you know they are wrong When it's an important matter Never because you can't win - ANSWER Never because you can't win By telling someone they're wrong you are... making them feel unintelligent making them feel they have a bad sense of judgment hurting their pride and respect All of the above - ANSWER All of the above What should you do if you realize you're wrong? Find someone you can blame Defend your position by trying to convince them you're not wrong Admit you're wrong Avoid talking to the person who is right - ANSWER Admit you're wrong

When trying to convince someone of something you should... try to push hard for an agreement where they must start telling you "No" since it brings all the objections to the surface get them to agree to small things by telling you "Yes" since it gets them in the mode of saying yes and agreeing - ANSWER Get them to agree to small things by telling you "Yes" since it gets them in the mode of saying yes and agreeing. What do people prefer more? Listening to others talk Having others listen to them talk - ANSWER Having other listen to them talk What ideas do people like more? Ideas they feel they came up with themselves Ideas others came up with and are telling them about - ANSWER Ideas they feel they came up with themselves What's the best way to see things from the other person's point of view? Think about your experiences and compare that to theirs Put yourself in their shoes and think how you would feel or react if you went through the same experiences Ask yourself why that person thinks the way they do Don't even try to see their point of view if they're wrong - ANSWER Put yourselves in their shoes and think how they would feel or react if you went through the same experiences Why is it important to see things from the other person's point of view? So you can tell them why their wrong

So you can help them understand that their point of view doesn't matter So you can sympathize with their point of view before helping them understand your point of view So you can use logic and reasoning to break apart their point of view - ANSWER So you can sympathize with their point of view before helping them understand your point of view Why do people do well under competition? They are afraid of losing and being fired They want to learn from the other people who are better than them They have a desire to show the other person they aren't that good They have a desire to excel and feel important - ANSWER They have a desire to excel and feel important Before telling someone about their shortcomings you should tell them facts that would prove what you're going to say is true talk about how they can improve their shortcomings tell them how much you appreciate their work and how you also have shortcomings talk about how bad they are at their work, so their shortcomings don't seem as bad in comparison - ANSWER Tell them how much you appreciate their work and how you also have shortcomings Instead of giving direct orders you should Use body language to show what you want Make suggestions by asking questions Tell one of their friends or co-workers to tell them the order Actually you should be very direct and assertive when giving orders - ANSWER Make suggestions by asking questions There's never too much sincere

criticism shame confidence praise - ANSWER Praise When trying to make someone want to do something you should tell them how much you want them to do it be very direct where there is no room for them to question your authority tell them how important what they're doing is and how they'll benefit tell them the consequences if they don't do it - ANSWER Tell them how important what they're doing is and how you'll benefit What's the #1 reason for failure in sales? Lack of closing skills Lack of prospecting Inferior product Subpar presentation skills - ANSWER Lack of prospecting Is cold calling necessary? No, companies generate enough leads through marketing No, cold calling is outdated because prospects can do their own research on the internet Yes, most companies don't have enough leads to keep their salespeople busy and the best prospects are used to having salespeople go to them Yes, salespeople need more practice talking to prospects that don't matter - ANSWER Yes, most companies don't have enough leads to keep their salespeople busy and the best prospects are used to having salespeople go through to them

The main reason salespeople are afraid of cold calling is because they don't know their product well enough the prospect doesn't know who they are they think they'll be rejected they don't want to interrupt prospects - ANSWER They don't want to interrupt prospects What's the best prospecting technique? Cold call Email Social A balance of many different techniques - ANSWER A balance of many different techniques What's the most important daily imperative of a successful salesperson? Improving your prospecting techniques Learning more about your product Keeping a pipeline full of qualified prospects Researching new accounts - ANSWER Keeping a pipeline full of qualified prospects What is the formula for predicting sales? Efficiency + Performance = Effectiveness Efficiency + Effectiveness = Performance Effectiveness + Performance = Efficiency - ANSWER Efficiency + Effectiveness = Performance When is spending time doing research in advance to calling a good idea?

When you have some extra time When you need to make more sales When you need to schedule more appointments When you're calling C-level prospects selling a high-value product/service - ANSWER When you're calling a C-level prospects selling a high-value product/service What are your Golden Hours as a salesperson? The time you use to learn more about your product The time you use to do sales activities such as prospecting and qualifying The time you use to research your prospects The time you use to improve your sales skills and knowledge - ANSWER The time you use to do sales activities such as prospecting and qualifying Should you schedule your work in time blocks? No, salespeople are much more efficient when they combine different activities together to accomplish multiple goals at the same time. Yes, salespeople are much more efficient when they focus on a single activity and set one goal at a time.

• ANSWER Yes, salespeople are much more efficient when they focus on a single activity and set one goal at a time. What's your objective as a B2B sales development rep on the first contact with a new prospect? Set an appointment Gather information and qualify Close a sale Build familiarity - ANSWER Set an appointment What does your job as a sales development rep consist of?

Set appointments with the prospects that are highly qualified and/or in the buying window Nurture the prospects that you've qualified but are not in the buying window Gather information on the prospects for which you have some or no data so you can qualify their potential and learn their buying windows All the above - ANSWER All of the above What is a touch? An email A call A social connection Anything that increases familiarity with a prospect - ANSWER Anything that increases familiarity with a prospect How many touches on average does it take to engage a cold prospect? 3 - 10 touches 20 - 50 touches 1 - 3 touches 5 - 20 touches - ANSWER 20-50 touches What quality can you use to organize a prospect list? Qualification level Potential deal size Industry vertical All of the above - ANSWER All of the above

What's the primary reason you use social selling? To sell your products or services To build familiarity with prospects To get inbound leads - ANSWER To build familiarity with prospects What's the primary social channel in B2B sales? Facebook Twitter LinkedIn Instagram - ANSWER LinkedIn What do people getting called by a salesperson dislike the most? Salesperson being vague and difficult to understand their intentions Salesperson being clear and transparent about their intentions Salesperson being relevant to your situation and problems Salesperson being quick to get to the point - ANSWER Salesperson being vague and difficult to understand their intentions What is a value proposition? A clear statement of the tangible results a customer gets from using your products or services. A quick statement about the success of your company. An intelligent question to figure out if they have a need for your products or services. A concise statement about the history of your company - ANSWER A clear statement of the tangible results a customer gets from using your products or services.

What's the main difference between a targeted bridge and a strategic bridge? Strategic bridges use common industry vertical Strategic bridges use common products or service applications Strategic bridges use information custom to each prospect Strategic bridges use common decision-maker roles - ANSWER Strategic bridges use information custom to each prospect If you could only choose one prospecting method which would be best? Phone Email Social In-person - ANSWER Phone What's the correct order for the cold-calling framework? Identify-Attention-What you want-Bridge-Ask What you want-Attention-Identify-Ask-Bridge Bridge-Identify-Attention-What you want-Ask Attention-Identify-What you want-Bridge-Ask - ANSWER Attention-Identify-What you want-Bridge-Ask What shouldn't you say on a cold call? The reason for my call is How are you doing? Hi, (first name) Because - ANSWER How are you doing?

What's the correct order for the voice-mail framework? Identify-Phone number twice-Reason for call-Reason to call back-Phone number twice Reason for call-Phone number twice-Identify-Reason to call back-Phone number twice Identify-Reason for call-Phone number twice-Reason to call back-Phone number twice Phone number twice-Reason for call-Identify-Phone number twice-Reason to call back - ANSWER Identify-Phone number twice-Reason for call-Reason to call back-Phone number twice Should you time your calls based on the best answer rate of your prospects? Yes No - ANSWER No What's the correct order for the RBO framework? Disrupt-Anchor-Ask Anchor-Disrupt-Ask Ask-Disrupt-Anchor Disrupt-Ask-Anchor - ANSWER Anchor-Disrupt-Ask What is the gatekeeper's most important job? Remember who everyone is at their company Protect their people's time Help salespeople get in touch with right people Schedule meetings for their executives - ANSWER Protect their people's time What's the secret to get past gatekeepers?

Convince them you already have a meeting with someone Offer them some money through cash app/venmo There is no secret technique Lie to them about who you are - ANSWER There is no secret technique Can inside sales reps, such as SDR's, use in person prospecting? Yes No - ANSWER No What should you avoid including in a prospecting email? Images Hyperlinks Spammy words and phrases All of the above - ANSWER All of the above The best emails include Long important sounding pitches with lots of industry jargon History of your company How you can solve a relevant problem they have All of the above - ANSWER How you can solve a relevant problem they have What's the correct order for the email framework? Relate-Hook-Bridge-Ask Hook-Relate-Bridge-Ask Bridge-Relate-Hook-Ask

Ask-Relate-Bridge-Hook - ANSWER Hook-Relate-Bridge-Ask What's the most important factor when texting prospects? Your value proposition Your ask Your familiarity Your compliments - ANSWER Your familiarity What should you do when texting? Identify yourself Be direct Avoid abbreviations All of the above - ANSWER All of the above What are the 4 pillars of mental toughness? Desire, Competitiveness, Optimism, Mental Resilience Desire, Mental Resilience, Outlearn=Outearn, Physical Resilience Grit, Self-Confidence, Attitude Control, Attention Control Grit, Desire, Mental Resilience, Physical Resilience - ANSWER Desire, Mental Resilience, Outlearn=Outearn, Physical Resilience What are the important Eleven words? When it is time to go home, send one more email. When it is time to go home, make one more call. When it is time to go home, don't leave the office.

When it is time to go home, write down your goals. - ANSWER When it is time to go home, make one more call. What's the only question that matters? Am I going to be a failure? What am I going to do to succeed? How bad do you want it? What's the worst that can happen? - ANSWER How bad do you want it? What kind of salespeople was SPIN written for? Salespeople who sell cell phones Salespeople who have short, simple sales cycles Salespeople who have long, complex sales cycles All of the above - ANSWER Salespeople who have long, complex sales cycles What's the definition of a small sale? Selling to a small company Completed in a single call and involves a low dollar value Selling a product or service that only helps companies by a small amount A sale which isn't very complex - ANSWER Completed in a single call and involves a low dollar value What factor(s) make a major sale different from a small sale? Length of selling cycle Size of customer's commitment and risk The ongoing relationship

All of the above - ANSWER All of the above What are the four stages of a sales call in order? Preliminaries - Investigating - Demonstrating Capability - Obtaining Commitment Obtaining commitment - Demonstrating Capability - Investigating - Preliminaries Preliminaries - Demonstrating Capability - Investigating - Obtaining Commitment Investigating - Preliminaries - Demonstrating Capability - Obtaining Commitment - ANSWER Preliminaries

• Investigating - Demonstrating Capability - Obtaining Commitment Which stage of the sales call is the most important? Demonstrating Capability Investigating Obtaining Commitment Preliminaries - ANSWER Investigating What is a good definition for SPIN? A framework for asking questions that lead to satisfactory results A questioning model for the investigation stage of the sale A guide on how to use open and closed questions A framework for demonstrating capabilities of your product or service - ANSWER A questioning model for the investigation stage of the sale What does SPIN stand for? Situation - Prospect - Importance - Necessities Situation - Problem - Importance - Need-payoff

Situation - Problem - Implication - Need-payoff Simple - Problem - Person - New - ANSWER Situation - Problem - Implication - Need-payoff What's SPIN selling's definition of closing? Getting a order from a customer A behavior used for a buyer which signals that they are ready to buy, which allows the seller to ask for the order A signed contract or money in hand from a customer A behavior used by the seller which implies or invites a commitment, so that the buyer's next statement accepts or denies commitment - ANSWER A behavior used by the seller which implies or invites a commitment, so that the buyer's next statement accepts or denies commitment Do more closing techniques improve sales success in larger sales? Yes No - ANSWER No Do more sophisticated buyers react well to closing techniques? Yes No - ANSWER No Is it a failure if you don't get an order during your meeting for a large sale? Yes No - ANSWER No What are the successful outcomes in a large sale?

Order or Continuation Order or Advance Order, Advance, or Continuation Continuation or Advance - ANSWER Order or Advance What's the most common objective in a large sale? Continuation Advance Order No-sale - ANSWER Advance What are successful actions of a sales meeting? Investigating and demonstrating capability Checking that key concerns are covered Proposing a commitment All of the above - ANSWER All of the above What's SPIN selling's definition of a need? An objective requirement a project has Any statement made by the buyer which expresses a want or concern that can be satisfied by the seller A statement made by the buyer which expresses a strong emotional desire to purchase a product or service A functional requirement necessary for a business - ANSWER Any statement made by the buyer which expresses a want or concern that can be satisfied by the seller How are explicit needs different from implied needs?

Explicit needs are needs that are worth more money Explicit needs are needs that multiple people have Explicit needs are strong wants or desires Explicit needs are dissatisfactions with current solution - ANSWER Explicit needs are strong wants or desires Which type of sale do implied needs work the best for? Small Large - ANSWER Small Which type of need works best for large, complex sales? Implied Explicit - ANSWER Explicit What's the purpose of questions in a large sale? To figure out explicit needs To figure out implied needs To uncover implied needs and develop them into explicit needs To uncover explicit needs and develop them into implied needs - ANSWER To uncover implied needs and develop them into explicit needs Which type of question is the least related to a successful sales call? Situation Questions Problem Questions

Implication Questions Need-Payoff Questions - ANSWER Situation Questions What's the purpose of problem questions? To get them to state the benefits of solving their problems To uncover implied needs To learn how problems affect their business To uncover the biggest problems in their organization - ANSWER To uncover implied needs What's the purpose of implication questions? To uncover some of the problems your prospect is having in relation to your solution To get them to state the benefits of solving their problems To take a problem that the buyer perceives to be small and build it up into a large enough problem to justify action To learn about their authority to take action - ANSWER To take a problem that the buyer perceives to be small and build it up into a large enough problem to justify action Which questions do decision-makers respond best to? Implication Questions Situation Questions Problem Questions Need-Payoff Questions - ANSWER Implication Questions Should you always use the SPIN model in sequence? Yes, SPIN is a formula that always works and should always be used in order

No, SPIN is a formula that normally works, but should be altered based on different situations - ANSWER No, SPIN is a formula that normally works, but should be altered based on different situations Should you plan your questions in advance? Yes, it's hard for good questions to spring up in your mind when your talking No, you don't want to sound like you're reading from a script and come off as ingenuine - ANSWER Yes, it's hard for good questions to spring up in your mind when your talking When shouldn't you use need-payoff questions? Towards the end of the call Early in the call When the customer raises a need you can't meet Both early in the call and when the customer raises a need you can't meet - ANSWER Both early in the call and when the customer raises a need you can't meet What's the definition of a feature? Show how a product or service can be used or can help the customer Fact or characteristic of a product or service Show how a product or service meets an explicit need expressed by the customer Show how a product or service isn't of value to the customer - ANSWER Fact or characteristic of a product or service What's the definition of an advantage? Show how a product or service can be used or can help the customer Fact or characteristic of a product or service Show how a product or service meets an explicit need expressed by the customer

Show how a product or service isn't of value to the customer - ANSWER Show how a product or service can be used or can help the customer What's the definition of a benefit? Show how a product or service can be used or can help the customer Fact or characteristic of a product or service Show how a product or service meets an explicit need expressed by the customer Show how a product or service isn't of value to the customer - ANSWER Show how a product or service meets an explicit need expressed by the customer What is this? Seller: And another thing about the system is that it has balanced voltage stabilization. Buyer: Oh, what does that do? Feature Advantage Benefit - ANSWER Feature What is this? Seller: It protects you from current surges so that you won't lose valuable data if you have a voltage fluctuation. Buyer: That isn't necessary here. This building is wired for scientific use, so there's inbuilt voltage protection. Feature Advantage Benefit - ANSWER Advantage What is this? Seller: But I'm sure you'll find the backup memory useful. It means that even in the event of an operator error wiping out your main files, you'll always have automatic backup - so you'll never run the risk of losing key data. Buyer: And how much does this configuration cost? Feature