CPOA Management Practice Test 1 (2023 – 2024) With Complete Solution, Exams of Health sciences

Download CPOA Management Practice Test 1 (2023 – 2024) With Complete Solution and more Exams Health sciences in PDF only on Docsity! CPOA Management Practice Test 1 (2023 – 2024) With Complete Solution When a patient first walks into the office for an appointment the paraoptometric should... - acknowledge the patient with a courteous greeting Which of the following would be considered appropriate behavior in front of a patient? - Using soft tones while speaking to other staff members Which of the following would not be considered an appropriate telephone technique? - Letting the phone ring several times before answering to give the impression that your office is busy If a phone call is for a staff member who is busy with a patient the paraoptometric should - Ask to take a message If a patient calls requesting information that will take a few minutes to locate the paraoptometric should - Ask the patient if he or she would like to hold or ask to call the patient back A phone message should include all of the following except.. - Length of the call A caller who insists on a price estimate over the phone should be - Told that the prices are estimated The AOA set of principles that include the statement "to keep their patients eye, vision, and general health paramount at all times" is part of the: - Code of Ethics The practice of keeping medical records out of view of patients is compliant with: - HIPAA When a patient presents with a complaint the paraoptometric should - Express concern and understanding When making appointments the paraoptometric should not - Rely on memory If in doubt as to whether a patient requires an emergency appointment the paraoptometric should - Consult with the doctor Which of the following would not be considered an emergency situation requiring immediate attention? - Loss of a contact lens If the office is extremely behind schedule, the Paraoptometric should _____. - indicate your best estimate of how long it will be before the patient will be seen When discussing medical record documentation EHR stands for: - electronic health record How often should the paraoptometric check business supplies? - Once a month The paraoptometric should maintain how much of a reserve of examination room supplies? - 1 month's worth Extra care must be exercised when ordering drugs and solutions because most of them will ______. - have an expiration date A purchasing notebook for frames should include all of the following except - Name of patients who have purchased the frame Cash paid out can be recorded in - a cash disbursement book