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Guidance on providing culturally appropriate care and maintaining professional boundaries for healthcare assistants (hcas). It covers key topics such as respecting consumer preferences, beliefs, and values, promoting dignity and independence, handling confidential information, responding to consumer safety concerns, reporting suspected abuse, understanding basic job responsibilities, and following care plan guidelines. The document emphasizes the importance of effective communication, active listening, objectivity, and problem-solving skills in navigating difficult situations. It also highlights the significance of standard precautions and proper hand hygiene in infection prevention. Overall, this resource offers valuable insights for hcas to deliver high-quality, person-centered care while upholding professional and ethical standards.
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