D072 - Fundamentals for Success in Business Pre-Assessment Questions And Actual Answers., Exams of Business Fundamentals

Download D072 - Fundamentals for Success in Business Pre-Assessment Questions And Actual Answers. and more Exams Business Fundamentals in PDF only on Docsity!

D072 - Fundamentals for Success in

Business Pre-Assessment Questions

And Actual Answers.

A U.S. company hires a new employee from Germany. The new employee is being trained by other employees on the company's conflict resolution practices in alignment with the company's mission and ethical standards. As part of the training, the employee identifies how the ethical values of the company are consistent with the employee's values.Which aspect of the company is the employee learning? Organizational culture Organizational leadership International business culture International business success - Answer Organizational culture A senior manager asks an employee to omit a key section from a financial report to hide some distressing data.Which aspect of the organization is being violated by the manager's behavior? Beliefs Norms Culture Ethics - Answer Ethics An employee overhears an office manager telling a prospective client that the company does not work with people from a particular ethnicity even though the company has a nondiscrimination policy.Which element is violated by the actions of this office manager? Personal ethics Employee handbook guidelines Established state law Personal culture - Answer Employee handbook guidelines

A young, unmarried employee who is an only child has a conversation with an older, married employee with siblings about the corporate decision to enter into a lucrative contract with a firm that legally supplies substandard medications to developing countries. The two employees disagree as to whether the company's decision was ethical.What is the primary demographic trait that influences the values of these employees? Age Birth order Employment Marital status - Answer Age A corporation's code of ethics endorses a green work place.Which employee activity models this code? Starting an office recycling program Organizing a community cleanup day for a local park Raising money to support the science club at a local high school Riding a bicycle to work to reduce greenhouse gas emissions - Answer Starting an office recycling program A company advertises that it uses environmentally safe practices in all business processes; however, the chief financial officer (CFO) has blocked the adoption of many environmentally safe practices because of the additional costs to the company.Which controversial business practice is this company using? Whistleblowing Sheltering Greenwashing Cherry picking - Answer Greenwashing An organization plans to close its local factory and shift manufacturing operations overseas. This brings opposition from employees.Which terms describes this organizational move?

Legal-ethical Legal-unethical Illegal-ethical Illegal-unethical - Answer Legal-ethical Individual authors wrote books about the negative environmental impacts of some industries, including the coal industry.Which benefit did the authors' work have on society? It helped the authors to become more popular. It drew the public's attention to the targeted issue. It increased the economic welfare of the community. It resulted in increased government funding for the industries. - Answer It drew the public's attention to the targeted issue. The accountant of a company was asked to change the current quarterly sales results by adding sales that were set to occur next quarter.Which stakeholder group is directly impacted by this action? Suppliers Employees Customers Shareholders - Answer Shareholders A new manager in a restaurant decides to cut costs by purchasing sub-standard materials. What are the implications of this manager's actions? The customer base of the restaurant will decrease. The employee morale will improve. The menu prices will be reduced. The reputation of the restaurant will increase. - Answer The customer base of the restaurant will decrease.

Which type of organizational culture in the Competing Values Framework focuses on accountability to shareholders, competitiveness, and productivity? Adhocracy Clan Hierarchy Market - Answer Market Which pair of attributes captures the focus of an adhocracy culture within the competing values framework? People-oriented and friendly Adjustable and entrepreneurial Results-oriented and competitive Process-oriented and highly structured - Answer Adjustable and entrepreneurial Which set of attributes reflects a hierarchy culture within the Competing Values Framework? People-oriented and friendly Adjustable and entrepreneurial Results-oriented and competitive Process-oriented and highly structured - Answer Process-oriented and highly structured A nonprofit organization wants to fill an executive director position and is interested in seeking a candidate that is concerned about social welfare.Which criterion should the organization prioritize in making this decision? Military experience Competition for top grades

Dedication to community service Graduation from a university - Answer Dedication to community service An individual who values a team-oriented work environment and the individual's relationships with a large group of peers is seeking employment that will be a good fit.Which position should this individual pursue? A position that has high visibility A position that requires high responsibility A position that provides a large salary A position that offers a friendly workplace - Answer A position that offers a friendly workplace An individual who is a great performer has been working in a department in a company for over ten years and is moved to a new department and given a new set of job responsibilities. The individual is unhappy in the new location and has started to underperform.Which issue has emerged for this employee? Attrition Attraction Person-job fit Person-organization fit - Answer Person-job fit A person that is high in sociability and friendliness is required for a sales job. Which component of personality should be high in the ideal candidate? Openness Neuroticism Extraversion Conscientiousness - Answer Extraversion Which organizational culture is best suited for an individual who is high in conscientiousness?

Clan Market Hierarchy Adhocracy - Answer Hierarchy Which individual characteristic should a company search for in new hires in order to avoid an additional screening process to prevent potential person-culture mismatch? High GPA Well accomplished Recommended by current employees Widely connected to the community - Answer Recommended by current employees An employee transfers from one department to another department in an organization. Which reality will the employee experience in relation to this change? The organizational culture will change. The department sub-cultures may differ. The organizational culture may no longer matter. The department sub-cultures will remain the same. - Answer The department sub-cultures may differ Which result occurs when there is a person-culture misalignment? Attrition Attraction Selection Completion - Answer Attrition

Which organizational department is responsible for managing receivables and payables for a company? Research and development Marketing Human resource management Accounting and finance - Answer Accounting and finance Which function is performed by the information technology department of an organization? Product testing Computer installation Employee training Financial reporting - Answer Computer installation Which organizational department is responsible for maintaining compliance with labor laws? Accounting and finance Human resources Information technology Research and development - Answer Human resources A supervisor assigns an employee to work on a small project that is directly related to a corporate goal, and the employee's skill set makes them the ideal person to accomplish the task. What is this employee's managerial designation? Leader Manager Individual Team member - Answer Individual

An employee is involved in providing vision and direction for an organization and developing broad goals designed to move the organization towards that vision.What is this employee's management role in the organization? Top Middle Mentor Front line - Answer Top An employee is involved directly with each of the individuals tasked with working on actionable items designed to pursue goals that will move the organization towards its vision statement. What is this employee's management role in the organization? Top Mentor Middle Front line - Answer Front line A meeting of the company's chief financial officer, chief information officer, and all three of the executive vice presidents must occur early next week.Which group of managers will be present at this meeting? Top Middle Mentor Front line - Answer Top A manager is taking extra care to craft a message to ensure that it is interpreted by an employee, the receiver, in the way that it was intended. This action includes making sure the message is presented through the right channel and uses the appropriate language.Which form of communication is the manager ensuring during this interaction?

One-sided Effective Primary Mainstream - Answer Effective Which communication style is being used when someone appears agreeable in a workplace conversation and concedes to the other party but later makes snide side comments about that individual or the issue at hand? Passive Assertive Aggressive Passive-aggressive - Answer Passive-aggressive Which communication style is being used by someone who regularly dismisses others' feedback, displays a rigid posture when speaking, and tries to dominate the business decision-making process? Passive Assertive Aggressive Passive-aggressive - Answer Aggressive Which action promotes effective listening in the workplace? Paraphrasing the phrases a speaker shares Rehearsing the intended feedback for a speaker Filtering the information presented by a speaker Interrupting a speaker whenever one has a question - Answer Paraphrasing the phrases a speaker shares

How can a speaker overcome issues pertaining to semantics to ensure effective communication? Speak louder to ensure a message is heard Incorporate emotion and appropriate gestures Be direct and clearly state what is intended Alter the physical location of the communication - Answer Be direct and clearly state what is intended Which characteristics are seen in employees who use an assertive communication style? Soft and shy Calm and relaxed posture Agreeable and manipulative Dismissive and rigid posture - Answer Calm and relaxed posture A manager in a company is trying to resolve a heated discussion between two team leaders and decides to reconvene the meeting with the two individuals one week later to discuss the problem.Which barrier to communication is this manager trying to avoid? Physical conditions Information overload Emotional disconnect Selective perception - Answer Emotional disconnect During a meeting to decide the venue for the annual office picnic, a manager says that the location is fine for the event but adds that others will likely be opposed to the choice. Which style of communication is being used by this manager? Passive Assertive Aggressive

Passive-aggressive - Answer Passive-aggressive Team Member A shares their perspective of a recent project, and Team Member B suggests that there might be a better way to approach the same objective. Team Member A responds by saying, "Well, that's fine with me, but don't be surprised if other people are upset by your opinion." Which communication style is Team Member A using for this response? Passive Assertive Aggressive Passive-aggressive - Answer Passive-aggressive Which barrier reduces effective communication? Social media Data distortion Channel management Information overload - Answer Information overload New employees recently attended orientation at their workplace where they received a large amount of data specific to their new roles. This resulted in the employees becoming overwhelmed rather than excited about the new job.Which communication barrier occurred? Filtering Semantics Information overload Denotation and connotation - Answer Information overload A supervisor conducts a 90-day evaluation with a new employee. It is recommended that the new employee take more initiative to complete tasks and to persevere, even on the most challenging days.

Which technique is the new employee being encouraged to display? Empathy Motivation Self-regulation Self-awareness - Answer Motivation A team member wants to start implementing meditation to reprogram unconscious behavior. The goal is to learn to listen first and speak second.Which time period after beginning this approach will be the most challenging for this team member? 1-21 days 22-42 days 43-62 days 63-82 days - Answer 1-21 days Employees are encouraged to write down the actions they have taken during their day and then reflect on why they made those choices. They are told that if they undertake this approach on a daily basis, they can improve their emotional intelligence. Which self-improvement strategy is being encouraged? Surveys Journaling Mindfulness Simulation feedback - Answer Journaling

A staff member seems to delay her ability to accomplish tasks because she is worrying more about the impact of the plan than she is about actually seeing the plan through. This has a significant effect on fellow coworkers because they desire to stay in the present moment and work through the issues that are being uncovered. Which strategy does the staff member need to work on? Behavioral event interviews Mindfulness Surveys Simulation feedback - Answer Mindfulness A manager decides to make an effort to preserve positive relationships even when the interaction addresses problems of a serious nature.Which type of communication is the manager interested in using to improve emotional intelligence? Critical listening Supportive communication Engaging communication Emotional listening - Answer Supportive communication What is the ultimate goal for leaders when supporting employees in their development of emotional intelligence? To encourage employees to adopt the same emotional intelligence strategies as themselves To have employees perfect their professional interpersonal relationships with coworkers To have employees improve the quality of their technical proficiency based on their stated job role To encourage employees to regularly think about issues relating to emotional intelligence - Answer To encourage employees to regularly think about issues relating to emotional intelligence A leader is trying to improve staff's emotional intelligence and decides to support the use of incident debriefs.Why did the leader decide to use this technique? To increase rapport and trust between employees

To provide feedback to employees To foster increased employee creativity To increase compliance due to its formal and recorded nature - Answer To provide feedback to employees Which force is defined as the natural proficiency at doing something and complements emotional intelligence in helping individuals collaborate effectively in the workplace? Skill Ability Knowledge Personality - Answer Ability Which competency is the basis for developing effective business relationships, including teamwork, empathy, and trust? Emotional intelligence Technical training Entrepreneurial orientation Company seniority - Answer Emotional intelligence A leader with high emotional intelligence is looking to capitalize on this trait while working with social media. How would the leader do so? Use social media as a tool to connect multiple stakeholders Use forms of social media with which the leader is most comfortable Use social media as the preferred tool for generating new customers Use social media as the preferred method for communicating with employees - Answer Use social media as a tool to connect multiple stakeholders

What is a characteristic of people with strong moral identity? They tend to be more difficult to work with in team settings. They are more considerate of others' feelings and viewpoints. They are more motivated by extrinsic motivators than intrinsic ones. They prefer to perform repetitive tasks over completing unique projects. - Answer They are more considerate of others' feelings and viewpoints Which behavior would an individual who is Machiavellian in nature display in the workplace? Taking on multiple leadership roles Sabotaging others' work for personal gain Violating workplace norms and policies Promoting effective collaboration among teammates - Answer Sabotaging others' work for personal gain What are characteristics of someone who is Machiavellian in nature? Higher emotional intelligence and lower level of friendliness Lower emotional intelligence and higher desire to collaborate Lower emotional intelligence and higher emotional detachment Higher emotional intelligence and lower degree of competitiveness - Answer Lower emotional intelligence and higher emotional detachment An individual has the ability to guide others due to her knowledge base about a product. Her personality attracts admiration from others who are anxious to work for her due to these personality characteristics.Which profile exhibits this type of behavior? Team member Leader

Manager Director - Answer Leader An individual understands a project's goal, selects a group of employees who can work on the task, and encourages the team to begin work towards the desired result. The individual has the knowledge and personality to get the work accomplished successfully.Which behavior does this individual exemplify? Control Managing Leadership Counseling - Answer Leadership Which tactic involves leaders garnering support by engaging values, emotions, and beliefs? Inspirational appeal Rational persuasion Legitimate power Referent power - Answer Inspirational appeal A manager was promoted to a new position the previous year but had never been fully accepted by the staff in the department. Over time, the manager made decisions that gained the respect of the employees and was finally accepted as the leader of the department. Which type of power did this manager gain after a period of time in this department? Referent Legitimate Reward Coercive - Answer Referent An experienced supervisor tells an employee that if the employee is late one more time during the next quarter that the employee will be terminated immediately. The employee is concerned about the

pending consequence and assures the manager that the employee will change the behavior.Which type of power produced the change in this employee? Coercive Information Referent Expert - Answer Coercive An employee who has worked at the company for 15 years was recently appointed as chief executive officer (CEO).Which type of power has the employee gained? Expert Reward Referent Legitimate - Answer Legitimate During the quarterly business review, the regional sales directors presented their performance results to the department. The chief executive officer (CEO) is frustrated with the sales department and tells the director of that department that the director will be replaced if the sales department does not meet their quarterly quota. Which form of power is the CEO using? Expert Coercive Referent Legitimate - Answer Coercive A manager has met with each of her direct reports to understand their thoughts and feelings about day- to-day processes. The manager now needs to clearly state those needs and problems in order to move forward.Which step of the design process is the manager experiencing? Define

Ideate Prototype Empathize - Answer Define A manager is working to create a more effective and streamlined sales process. The manager meets with each of their direct reports to discuss how daily time is spent and the various tools needed to complete a sale.Which stage of the design thinking process is the manager performing? Ideate Define Empathize Prototype - Answer Empathize A team has been struggling to find success. To improve the situation, the manager asks the team to determine the factors that they feel are standing in their way and then challenge those assumptions.Which stage of the design thinking process is the team experiencing? Define Ideate Prototype Empathize - Answer Ideate A sales director rewards employees who regularly exceed standards with coffee shop gift cards. Employees who are not meeting standards are subject to additional tasks, such as paperwork filing.Which leadership style does the sales director embody? Servant Visionary Transactional Transformational - Answer Transactional

A project team is working on developing a schedule of events where each person is responsible for one component of the project; however, the team members are not meeting deadlines.Which type of leadership style contributed to this lack of cohesion and productivity? Participative Task-oriented Laissez-faire People-oriented - Answer Laissez-faire A manager regularly listens to the team and encourages team innovation and contribution to the company.Which type of leadership style is the manager displaying? Autocratic Laissez-faire Task-oriented Participative - Answer Participative Which style of leadership is appropriate for followers who have high competence but low commitment? Telling Selling Participating Delegating - Answer Participating Which type of leadership style is being depicted when managers clarify role expectations and set schedules for employees? Autocratic Participative Laissez-faire

People-oriented - Answer A What is a positive outcome of employees working under a manager with a participative leadership style? High extrinsic rewards Clear role expectations High levels of motivation Specific directions from a manager - Answer High levels of motivation Which style of leadership carries a risk of non-cooperation among team members? Autocratic Laissez-faire Participative Task-oriented - Answer Laissez-faire Which style of leadership is being used when a leader solicits input from the team, considers the information, and then makes the best decision to achieve an organization's goal? Telling Autocratic Participative Task-oriented - Answer Participative It tends to be more family oriented and flexible and less structured and has a more extensive hierarchy (e.g., small start-up business). Clan Hierarchy

Market Adhocracy - Answer Clan It tends to be internally focused on internal processes and procedures and less flexible (e.g., government agencies). Clan Hierarchy Market Adhocracy - Answer Hierarchy It tends to be externally focused on competition and profits and less flexible (e.g., security companies). Clan Hierarchy Market Adhocracy - Answer Market It tends to be more flexible and responsive to external forces and is characterized as a dynamic, entrepreneurial, and creative workplace (e.g., technology businesses). Clan Hierarchy Market Adhocracy - Answer Adhocracy .....is power that comes from one's organizational role or position. This power is usually given by election, appointment, or hiring, and followers widely recognize this power. For example, the CEO determines the overall direction of the company.

Legitimate power Reward power Coercive power Expert power Information power Referent power - Answer Legitimate power .....is the ability to grant a reward to an employee in exchange for job performance. For example, the supervisor can provide employees a bonus when they meet a set goal for a project. Legitimate power Reward power Coercive power Expert power Information power Referent power - Answer Reward power .....is the ability to take something away from punish someone for noncompliance, such as firing an employee or denying privileges. For example, a VP of sales may threaten salespeople to either meet their sales goals or get replaced. Legitimate power Reward power Coercive power Expert power Information power Referent power - Answer Coercive power

.....is power based on knowledge and special skill or experience, such as lawyers or doctors who are formally recognized for their expertise. Another example is a project manager who is an expert at ensuring members of a team and the project timeline stay on track. Legitimate power Reward power Coercive power Expert power Information power Referent power - Answer Expert power .....stems from when a leader possesses knowledge that others need or want. For example, a project manager may have all the information for a specific project. Legitimate power Reward power Coercive power Expert power Information power Referent power - Answer Information power .....comes from being trusted and respected. One example is an HR employee who is known for ensuring employees are treated fairly and for handling personnel issues fairly. Legitimate power Reward power Coercive power Expert power Information power Referent power - Answer Referent power