D072 Fundamentals for Success in Business Review Unit 5 Module 6 & 7 Questions With Comple, Exams of Business Economics

Download D072 Fundamentals for Success in Business Review Unit 5 Module 6 & 7 Questions With Comple and more Exams Business Economics in PDF only on Docsity!

D072 Fundamentals for Success in Business

Review Unit 5 Module 6 & 7 Questions With

Complete Solutions

Which term describes a person's ability to accurately perceive, assess, and exhibit appropriate emotions? Self-awareness Self-management Relationship management Social awareness ✔✔ Self Awareness Which term describes a person's ability to empathize and understand how others feel? Social awareness Self-management Relationship management Self-awareness ✔✔ Social Awareness Which term describes the measure of one's ability to learn and is adjusted for age? Emotional quotient Emotional intelligence Intelligence factor Intelligence quotient ✔✔ Intelligence Quotient

Which term describes a person's experience and behaviors associated with the application of knowledge? Ability Growth Skill Competence ✔✔ Skill Which term describes one's wellbeing and ability to build a balanced life? Emotional intelligence Emotional connection Emotional quotient Emotional aptitude ✔✔ Emotional intelligence Which concept describes a person's ability to lead, negotiate conflict, build relationships, and relate to others in social situations? Emotional quotient Emotional connection Emotional aptitude Emotional intelligence ✔✔ Emotional intelligence A manager is described as self-aware, and she understands how her personal values and cultural norms compare to those of other countries. Which concept is the manager exhibiting? Emotional quotient Emotional connection Emotional aptitude Emotional intelligence ✔✔ Emotional intelligence

Which characteristic is present in someone with high emotional intelligence? Has emotional outbursts Gives attention to detail Oversteps boundaries Keeps promises ✔✔ Keeps promises Which term describes a person who uses emotional detachment to control impulses and charm to hide true intentions? Elizabethan Gandhian Napoleon Machiavellian ✔✔ Machiavellian Which adjective describes someone who is Machiavellian? Awkward Shy Impulsive Manipulative ✔✔ Manipulative A manager appears to exhibit low emotional intelligence (EI) and high awareness. The employees see the manager as being a master manipulator. Which term describes this manager? Napoleonism Machiavellian Darwinism

Elizabethan ✔✔ Machiavellian Which career field has a higher importance of one possessing emotional intelligence? Mechanic Counselor Accountant Scientist ✔✔ Counselor In an effort to develop the emotional intelligence of senior managers within their company, human resources is providing training to help the managers correctly understand a situation and respond with the appropriate emotions. Which element of emotional intelligence is the focus of this training? Social awareness Relationship management Self-awareness Self-management ✔✔ Self-awareness In an effort to develop the emotional intelligence of sales staff within a company, human resources is providing training to help the sales staff better understand and focus on the needs and feelings of others. Which element of emotional intelligence is the focus of this training? Self-awareness Relationship management Self-management Social awareness ✔✔ Social awareness

A new technology company wants to identify a factor that will enhance the ability of their employees to be happier and more productive. Specifically, they want their employees to build relationships and relate well to other people in a way that will help lead to greater overall well-being and a more balanced life. Which factor is being identified? Expert power Organizational ethics Emotional intelligence Autocratic leadership ✔✔ Emotional intelligence As part of a company's corporate goals to improve the communities in which they work, it hopes to connect to its employees' desire to see themselves as ethical, caring people. Which aspect of emotional intelligence does this highlight? Social awareness Relationship management Moral identity Self-awareness ✔✔ Moral identity A company wants to ensure they have ethical leaders who are willing to take risks to do the right thing, even when it is not convenient. They are hoping these leaders will be able to face challenges within the firm and in the marketplace, even if there is reason to be reluctant to face them. Which leadership quality is the company seeking? Social awareness

Courage Relationship management Loyal ✔✔ Courage Self-Awareness: ✔✔ This involves being attuned to your inner preferences, values, beliefs, and resources. It means being authentic about your emotional state and guiding vision. Self-Regulation: ✔✔ This involves being able to manage your internal state. This includes demonstrating self-control, transparency, and adaptability. Motivation ✔✔ : This involves the ability to understand the emotional tendencies that impact your capacity to reach personal goals. Empathy: ✔✔ This involves being attuned to the emotional signals of others and being able to relate and respond appropriately. Social Skills: ✔✔ This involves a broad range of behaviors related to managing relationships and responding to the emotions of others. What is the difference between EI and IQ? ✔✔ EI is the ability to recognize, understand and manage our own emotions. Recognize, understand and influence the emotions of others. IQ is a number indicating a person's relative level of intelligence: it is the mental age (as shown by intelligence tests).

What is a benefit of assessing emotional intelligence for an individual? Increased productivity Enhanced judgment Subjective feedback Improved profitability ✔✔ Enhanced judgment Which technique is being used by an employee who participates in professional development to earn a promotion? Empathy Self-awareness Motivation Self-regulation ✔✔ Motivation A business owner meets with two managers who disagree about how to implement cost-saving measures. The owner asks both managers to explain their ideas, listens to each manager, points out how each manager's ideas have merit, and then asks the managers how they could collaborate to achieve better outcomes than they could individually. Which technique is the business owner using? Social skills Empathy Self-awareness Self-regulation ✔✔ Social skills A salesperson presents a proposal to a prospective client. At the meeting, the client listens to the salesperson's ideas and then

states that the organization will be using a different vendor. The salesperson is very upset but maintains a professional demeanor. Which principle is the salesperson using? Self-awareness Self-regulation Empathy Social skills ✔✔ Self-regulation A manager has been in a meeting all day and is distracted by thoughts about work responsibilities. The manager decides to refocus attention by writing down important points being discussed in the meeting, in order to redirect thoughts and reconnect to the present moment. Which technique is the manager using? Mindfulness Feedback Self-reflection Meditation ✔✔ Mindfulness An employee learns that part of the annual performance evaluation involves surveying peers about the employee's behavior and how it impacts others in the organization. Which technique is being used in the evaluation process? Mindfulness Meditation Feedback Self-reflection ✔✔ Feedback

A manager is meeting with two employees to resolve a dispute about work responsibilities. The manager begins the meeting by explaining how valuable each employee is to the company, and to each other, and the employees relax and work to resolve their dispute. Which technique did the manager use in the meeting? Clarifying questions Active listening Using the 80/20 rule Supportive communication ✔✔ Supportive communication A new employee is attending training on customer service. During the training session, the employee takes notes, makes eye contact with the trainer, and concentrates on gaining insights and understanding about customer service policies and approaches. Which technique is the employee using? Using the 80/20 rule Active listening Clarifying questions Supportive communication ✔✔ Active listening A manager is meeting with an employee to discuss a recent disagreement that occurred at work. The manager reflects on the situation and is able to share personal values, beliefs, and preferences for working through conflicts and identifying personal challenges for development. Which method is the manager using to share emotional intelligence? Responding in culturally appropriate ways

Being transparent about areas for improvement Introducing coaching programs for employees Scheduling team meetings to share perspectives ✔✔ Being transparent about areas for improvement A manager is hosting a scenario-based workshop to demonstrate how empathy and social skills should be used in the workplace. Which method is the manager using to share emotional intelligence? Scheduling team meetings to share perspectives Scheduling incident debriefs with employees Providing training and education programs Introducing coaching programs for employees ✔✔ Providing training and education programs A manager is meeting with an employee to provide coworkers' feedback on the employee's interpersonal skills. During the meeting, the manager and employee discuss methods for developing a plan to improve the employee's emotional intelligence in the workplace. Which method is the manager using to share emotional intelligence? Providing coaching programs for employees Scheduling incident debriefs for employees Modeling emotionally intelligent behavior Scheduling team meetings to share perspectives ✔✔ Providing coaching programs for employees A manager witnesses an employee disrespect a coworker during a department meeting. The manager speaks with the employee

after the meeting to review the context of the disrespect and the resulting impact it had on the coworker, and the manager attempts to initiate a conversation with the employee about how the behavior can be improved. Which method is the manager using to share emotional intelligence? Modeling emotionally intelligent behavior Performing incident debriefs for employees Scheduling team meetings to share perspectives Introducing coaching programs for employees ✔✔ Performing incident debriefs for employees Sure Start wants their new international managers to develop greater emotional intelligence by identifying their strengths and weaknesses. Charlie would like the managers to focus on their own internal conditions, such as how they manage and control their own impulses. Which principle is Charlie asking the managers to examine? Empathy Self-awareness Motivation Self-regulation ✔✔ Self Regulation Charlie wants to help his senior leaders in all four corporate offices worldwide understand their personal habits and how those habits influence their personal behaviors and actions. Which technique is Charlie asking the senior leaders to practice? Empathy Motivation

Self-awareness Self-regulation ✔✔ Self-awareness Charlie has suggested that the senior leaders use journaling as a technique to identify how their thoughts and emotions change over time and with the expansion to the global market. Which technique is being suggested to these senior leaders? Self-reflection Meditation Feedback Mindfulness ✔✔ Self-reflection Sure Start is focusing on steps to help the senior leaders manage their emotional health. Charlie would like to help each senior leader find individuals they trust to give them input about their performance, specifically since the expansion of the company into the global market. Which technique is being used with these senior leaders? Mindfulness Meditation Feedback Self-reflection ✔✔ Feedback With the recent expansion into the global market, Charlie would like to improve the emotional intelligence of his senior leaders, in all locations both domestic and international, by teaching the techniques in the most effective way possible. Which method should be chosen by Charlie for this purpose?

Formal examinations Conflict avoidance Role model Corporate policies ✔✔ Role Model Which benefit is enjoyed by managers who are strong in the self-regulation component of emotional intelligence? Fewer employee errors Faster deliverable times Lower transparency Better adaptability ✔✔ Better adaptability What is the definition of moral identity in the context of emotional intelligence? The way people respond when confronted with ethical dilemmas The way people pursue their needs relative to those of their society The degree to which people can withstand workplace-based stress The degree to which people see themselves as ethical and caring ✔✔ The degree to which people see themselves as ethical and caring A prospective candidate states in an interview, "I am an ethical and caring person. I put the needs of others before mine and seek the best outcomes for the groups I work in." Which aspect of emotional intelligence is this candidate describing? Work ethic Moral identity Sympathy Technical skill ✔✔ Moral identity

Why do employees who possess high emotional intelligence work effectively and ethically in customer service positions? Because of their technical training and experience Because of their strong preference for working individually Because of the greater opportunity to problem solve Because of their ability to regulate their emotions ✔✔ Because of their ability to regulate their emotions Which force is defined as the level of understanding of a subject and complements emotional intelligence to help an individual collaborate effectively in the workplace? Knowledge Seniority Ability Skill ✔✔ Knowledge Why should managers work to improve the emotional intelligence of their employees? It is a federal legal requirement in the workplace. It will help ensure the future success of the employees. It is a key component of business succession planning. It aids the employees in taking on new technical responsibilities. ✔✔ It will help ensure the future success of the employees. Which tool is used when a manager observes high emotional intelligence behavior in an employee and then later discusses it with the employee in order to reinforce that behavior? Employee intervention Recognition acknowledgement Team brainstorming

Performance review ✔✔ Recognition acknowledgement An employee expresses that he is mindful of his weaknesses, and he wants to think through how those weaknesses affect the team and the organization as a whole. Which component of emotional intelligence is the employee expressing? Social skills Self-regulation Self-awareness Empathy ✔✔ Self-awareness A manager expressed concern that a team member could not perform well due to personal issues. Which aspect of emotional intelligence did the manager display? Sympathy Motivation Social skills Empathy ✔✔ Empathy An employee has been appointed team leader for a new healthcare initiative. The leader is currently undergoing a personal conflict at home which is challenging her ability to be objective in team interactions. The leader is conscious of this and does her best to manage her internal emotions. Which term reflects this behavior? Self-empathy Self-motivation Self-regulation Self-awareness ✔✔ Self-regulation

Which practice should be used to improve emotional intelligence and increase effectiveness in the workplace? Respecting others' boundaries Seeking to work individually as often as possible Promoting one's preferred communication medium Hiring others similar to oneself ✔✔ Respecting others' boundaries Which quality must leaders possess to lead organizations in an ethical and emotionally intelligent manner? Relationship management skills Moral strength Organizational seniority Strong technical experience ✔✔ Moral strength What is the definition of moral identity in the context of emotional intelligence? The degree to which people see themselves as ethical and caring The degree to which people can withstand workplace-based stress The way people pursue their needs relative to those of their society The way people respond when confronted with ethical dilemmas ✔✔ The degree to which people see themselves as ethical and caring What is the impact of a Machiavellian individual on a team's ability to function in an ethical manner?

Positively impacts the group due to the motivating force Positively impacts the group due to the additional work performed Negatively impacts the group due to the manipulative tendencies Negatively impacts the group due to the detachment behaviors ✔✔ Negatively impacts the group due to the manipulative tendencies Which component of emotional intelligence deals with the ability to empathize and understand how others feel? Relationship management Self-management Social awareness Self-awareness ✔✔ Social awareness A manager would like to improve the ability of employees to recognize and deal with challenging emotional situations. The manager decides to use a series of role-playing activities and provides observations on the employees' choices. Which assessment tool is the manager using to help these employees? Self-reflection Simulation feedback Behavioral event interviews Surveys ✔✔ Simulation feedback A manager would like to improve the use of active listening to help ensure that the message being delivered is understood. Which action should the manager take first when the speaker finishes a statement?

Ask close-ended questions to ensure accuracy Translate the message into new words to signal understanding Respond with fact-based concerns to avoid communication errors Speak without using body language to reduce cultural misinterpretation ✔✔ Translate the message into new words to signal understanding An incident debrief is being used as a mechanism to help improve an employee's emotional intelligence. How is this strategy implemented? An employee who displays low emotional intelligence behavior asks a coworker for constructive feedback on the issue. The manager observes an employee's emotional intelligence behavior and provides feedback about it to the employee at a later time. An employee makes a formal complaint to human resources about a coworker's low emotional intelligence behavior. The manager makes a formal complaint to human resources about an employee's low emotional intelligence behavior. ✔✔ The manager observes an employee's emotional intelligence behavior and provides feedback about it to the employee at a later time.

During an incident debrief, an employee is counseled to focus on improving personal competencies. Which action can the employee take to achieve this? Choose effective communication channels Work on developing empathy Self-regulate workplace behavior Establish ongoing feedback sessions ✔✔ Self-regulate workplace behavior An employee is not generally mindful of her emotions and does not perceive emotions accurately. In which area of emotional intelligence should this employee improve? Social skills Self-awareness Relationship management Self-management ✔✔ Self-awareness

1. Jaden spends 15 - 20 minutes each writing down his thoughts on self-improvement, and how and why he acts a certain way. What technique for improving EI is this? (meditation, journaling, feedback) ✔✔ Journaling As part of their employee training, Lisa and Jerome are role playing in some challenging EI situations. Their trainer/coach will provide feedback on what went well and where improvements are needed. What EQ assessment tool is this?

(behavioral event interviews, simulation feedback surveys) ✔✔ Simulation Feedback

1. Figuring out when to talk and when to listen requires social skills. Active listening should be outwardly focused, with an ____ listening-to-speaking ratio. ✔✔ 80/
2. A manager is meeting with an employee to provide coworkers' feedback on the employee's interpersonal skills. During the meeting, the manager and employee discuss a plan to improve the employee's EI in the workplace. Which method is the manager using to share EI? (Incident debrief, Introduce coaching programs, Use emotional labels and language when speaking.) ✔✔ Introduce Coaching Programs