Download Improving Interpersonal Skills through Emotional Intelligence Communication Techniques and more Lecture notes Business Accounting in PDF only on Docsity! D082 Describe TWO Emotional Intelligence communication techniques that can improve your interpersonal areas of opportunity (social awareness and/or relationship management) from the GEIT results (Unit 2: Modules 1 and 3). Please be sure to explain how these Emotional Intelligence communication techniques will help you to improve your interpersonal areas of Emotional Intelligence. Emotional Intelligence (EI) is the ability to understand, use, and manage our own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. Two EI communication techniques that can improve interpersonal areas of opportunity, specifically social awareness and relationship management, are Active Listening and Empathetic Response. 1. Active Listening: This technique involves fully focusing on the speaker, avoiding interruptions, and responding appropriately to the speaker's message. It's not just about hearing the words, but also understanding the emotions and intentions behind them. This technique can improve social awareness as it encourages the listener to pay attention to others' feelings and perspectives, thereby fostering understanding and respect. It can also enhance relationship management as it shows the speaker that you value their thoughts and feelings, which can strengthen your relationship with them. <p>Example: If a colleague is expressing frustration about a project, instead of immediately offering solutions, you might say, "It sounds like you're really overwhelmed with this. Can you tell me more about what's causing the most stress?" This shows that you're listening and that you care about their feelings.</p> 2. Empathetic Response: This technique involves acknowledging and validating the other person's feelings, even if you don't necessarily agree with their perspective. It's about putting yourself in their shoes and trying to understand their point of view. This can improve social awareness as it requires you to tune into others' emotions and perspectives. It can also enhance relationship management as it shows the other person that you respect their feelings and are willing to understand their point of view, which can foster trust and rapport. <p>Example: If a team member is upset about a decision you made, instead of getting defensive, you might say, "I can see why you're upset. I didn't realize it
