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Effective Business Communication Strategies, Exams of Advanced Education

An overview of key strategies and best practices for effective business communication, including techniques for crafting compelling opening statements, asserting central selling points, using evidence to convince readers, and requesting action. It also explores differences in communication styles and norms across various cultural contexts, such as the use of paralanguage, chronemics, and personal space. A range of business communication formats, including letters, emails, and direct sales messages, with a focus on the direct approach method commonly used in the united states. By understanding these principles, professionals can enhance their ability to communicate clearly, persuasively, and in a culturally appropriate manner, ultimately improving their business outcomes.

Typology: Exams

2023/2024

Available from 10/27/2024

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GEB 3213 Exam 2 with correct Answers

planning iiyour iipersuasion ii- iiAnswers ii-1. iiknow ii"product"

  1. iiknow iithe iiaudience
  2. iiknow iithe iidesired iiaction know iithe ii"product" ii- iiAnswers ii-work iito iiunderstand iithese iibasics: ii
  3. iihow iiexactly iiwill iithe iiproduct ii"benefit" iithe iiaudience?
  4. iiwhat iispecific iifeatures iimake iithe ii"product" iistand iiout iifrom iiits iicompetitors?
  5. iihow iimuch iidoes iithe ii"product" iicost? know iithe iiaudience ii- iiAnswers ii-- iiwhat iiare iithe iineeds iiand iiwishes iiof iiyour iitarget iiaudience?
  • iiwhat iido iithe iimembers iiof iiyour iiaudience iihave iiin iicommon?
  • iiwhat iitype iiof iipsychological iiappeal iimight iiwork iimost iieffectively iito iipersuade iithis iiparticular iigroup?
  1. iilogical iiappeal ii
  2. iiemotional iiappeal logical iiappeal ii- iiAnswers ii-in iia iisales iimessage iimay iitap iiinto iithe iiconsumer's iidesire iifor iidurability, iiconvenience, iior iilow iiprice emotional iiappeal ii- iiAnswers ii-in iia iisales iimessage iimay iiwork iito iiconnect iipeople's iidesire iito iibe iirespected, iipraised, iiremembered, iior iiappreciated know iithe iidesired iiaction ii- iiAnswers ii-at iithe iiend iiof iithe iimessage iimake iisure iiyou iiare iiclear iiin iihat iiyou iiwant iiyour iiaudience iito iido ii
  • iiwill iiyou iiwant iithem iito iiwrite iiyou iifor iimore iiinformation?
  • iito iigrant iiyour iiwork iirequest?
  • iito iifill iiout iian iiorder iiform iiand iiinclude iipayment iiinfo? AIDA iiFormat ii- iiAnswers ii-the iimost iitried-and-true iiway iito iiwrite iia iipersuasive iimessage iito iia iiU.S. iiaudience A- iigrab iithe iireader's iiATTENTION I- iiINTRODUCE iiand iiarouse iiinterest iiin iithe ii"product" D- iicreate iiDESIRE iifor iithe iiproduct iithrough iiclear iievidence A- iirequest iiACTION when iito iiuse iiAIDA ii- iiAnswers ii-- iigreat iifor iiaudiences iithat iihave iirequested iithe iiinformation
  • iigood iifit iifor iisales iimessages: iiemails, iiletters, iibrochures

AIDA iiethics ii- iiAnswers ii-- iido iinot iipromise iiwhat iiyou iican't iideliver

  • iido iinot iiexaggerate iiyour iimain iiselling iipoints, iiincluding iiany iiguarantees, iiwarranties, iiand iidiscounts
  • iiavoid iideliberately iiomitting iior iihiding iikey iiinformation iithat iithe iiconsumer iishould iiknow
  • iido iinot iimislead iior iiexaggerate grabbing iiattention ii- iiAnswers ii-hook iiyour iireader/listeners iifrom iithe iifirst iisentence iiby iiusing:
  • iia iiprovocative iiquestion
  • iia iistartling iifact
  • iia iistriking iistory
  • iia iipowerful iiquote other iitactics iimight iiinclude:
  • iibargains, iifree iigifts, iior iiproduct iisamples primary iiobjectives iiof iithe iiopening ii- iiAnswers ii-1. iibring iiup iia iicentral iiselling iipoint iiin iithe iibeginning iiof iiyour iidocument
  1. iitake iia iiunique iiapproach. iiaim iito iioffer iisomething iifresh, iisomething iinew, iiand iido iiso iiwith iioriginal iivivid iilanguage.
  • iido iinot iiuse iian iianecdote iior iioverly iiused iiscenario introducing iiand iicreating iiinterest ii- iiAnswers ii-- iiyou iimay iiintroduce iiyour iiproduct iiin iithe iimessage's iiattention-grabber, iior iiyou iimay iimake iiit iiclear iito iiyour iireader iiin iithe iinext iiparagraph ii
  • iiintroduce iiyour iiproduct iieffectively iito iimake iiyour iiideas iicohesive iiand iiaction- oriented iiand iikeep iistressing iithe iiinitial iimain iiselling iipoint make iiit iiaction iioriented ii- iiAnswers ii-- iicompose iian iiaction iioriented iiscenario iithat iiwill iiput iithe iipotential iicustomer iidirectly iiin iithe iiscene
  • iiput iithe iireader iiin iithe iidescription iiof iithe iiproduct iior iiservice iiyou iiare iiselling assert iiyour iicentral iiselling iipoints ii- iiAnswers ii-- iipick iithe iitop iithree ii(no iimore iithan iifour) iireasons iias iito iiwhy iiyou iiare iiselling iiyour iiproduct/service iiand iiuse iithem iias iiyour iicentral iiselling iipoints ii(also iireferred iito iias iimain, iimajor iior iiprimary iiselling iipoints) use iievidence iito iiconvince ii- iiAnswers ii-- iito iistrengthen iiyour iicentral iiselling iipoint iiand iicreate iia iidesire iiin iiyour iireader iito iibuy iiyour iiproduct, iiuse iiyour iiservice, iior iiimplement iiyour iiidea, iiuse iispecific iievidence iito iisupport iiyour iiassertions. ii
  • iiuse iifacts, iidetails, iiand iisupport iipoints, iibut iinot iitoo iimany

watch iiyour iilanguage ii- iiAnswers ii-- iiavoid iiusing iiwords iiand iiphrases iithat iirisk iisounding iioverly iiexaggerated, iitoo iiover iithe iitop. iiavoid iiunsupported iiclaims iiand iisuperlatives, iiincomplete iicomparisons, iiand iioverly iiconfident iiremarks.

  • iiremind iiyourself iito iistay iiobjective iiand iito iikeep iiethical iipersuasion iiin iimind. downplay iithe iiprice ii- iiAnswers ii-1. iiaim iito iibring iiup iithe iiprice iiin iia iicomplex iior iicompound iisentence iithat iialso iireviews iithe iistrength iiof iithe iiproduct iior iiservice
  1. iimake iisure iito iibring iiup iithe iiprice iiafter iiyour iicentral iiselling iipoints iihave iibeen iivividly iiand iiefficiently iidiscussed
  2. iiuse iispecific iifigures iito iishow iithat iithe iiprice iiis iifair iior iithat iicustomers iican iisave iimoney
  3. iimention iithe iiprice iiin iiterms iiof iismall iiunits. iibreakdown iithe iiprice iiinto iismaller iiweekly iior iimonthly iicosts iiinstead iiof iithe iihigher iiannual iifee request iiaction ii- iiAnswers ii-keep iithe iiclosing iitight, iimake iiclear iithe iispecific iiaction iiwanted, iishow iihow iieasy iithe iiprocess iiis, iiask iifor iia iiquick iidecision, iiand iimake iiyour iirequest iiconfidently using iiself iiesteem iiand iiemotional iiappeals ii- iiAnswers ii-documents iiasking iifor iidonations iito iia iinonprofit iioften iiuse iithese iistrategies principles iiof iiappealing iito iiself iiesteem ii- iiAnswers ii-1. iipraise iiactions iifrom iithe iipast
  4. iiuse iiquantitative iiinformation iito iishow iihow iian iiindividual iihas iihelped
  5. iishow iihow iimuch iithe iisupport iiis iineeded
  6. iigive iia iicompliment principles iiof iiappealing iito iiemotions ii- iiAnswers ii-1. iiuse iithe iiscarcity iitechnique iito iishow iithe iiexclusivity iiof iisomething
  7. iithe iisocial iiproof iistrategy iioffers iithe iitestimonials iiof iipeople iiand/or iiorganizations iithe iireader iiwill iirespect
  8. iithe iireciprocity iiapproach iipromises iito iigive iisomething iiback iito iithe iireader iiin iisome iishape, iiway, iior iiform direct iisales iimessages iiin iicanada ii- iiAnswers ii-- iifocusing iion iieconomies iiis iithe iitypical iistructure
  • iicanadian iiwriters iimore iilikely iito iiavoid iiemotionally iistimulating iilanguage iiand iiprefer iito iifocus iion iisafety iiand iiconvenience iito iiestablish iicredibility iiwith iia iireader
  • ii"credit iicard iiinvitation iifrom iia iimajor iiCanadian iibank iiwill iisay iinothing iiabout iiitself" basic iimessage iiwriting iistrategies ii- iiAnswers ii-- iiletters iiprovide iia iiprimary iiway iifor iibusinesses iito iicommunicate iiall iiover iithe iiworld
  • iithe iimost iicommonly iiused iiletter iiformat iifor iiorganizing iiyour iimessage iito iireaders iiin iithe iiunited iistates iiis iithe iidirect iiapproach iimethod
  • iiemail iihas iibecome iithe iifavored iiformat iifor iiinternal iimessages iiwithin iia iicompany; iihowever, iiyou iimay iisend iisome iiinternal iimessages iiin iia iimemo iiformat, iiand iinearly iiall iimessages iito iistakeholders iioutside iithe iicompany iiwill iiuse iia iiletter iiformat

good iiletter iiwriting iistandards ii- iiAnswers ii-strong iiletter iiwriting iiin iithe iiunited iistates iimeans:

  • iipracticing iiclear iicontent
  • iiusing iia iipositive iitone, iiand
  • iiworking iiwith iia iiproper iiformat clear iicontent ii- iiAnswers ii-staying iibrief iiand iiconcise iiwill iitake iiyou iia iilong iiway iiin iiletter iiwriting. iiusing iiactive iivoice iiand iifamiliar iilanguage iihelp iilower iithe iifog iiindex positive iitone ii- iiAnswers ii-can iihelp iibuild iigoodwill iiin iiyour iireader. iito iiestablish iithis iitechnique iiinclude:
  • iiyou-attitude
  • iipositive iiemphasis
  • iireader iibenefits proper iiform ii- iiAnswers ii-remember iito iiuse iian iiappropriate iiformat:
  • iiblock iiletter
  • iimodified iiblock
  • iisimplified iiblock and iibe iiconsistent iiwith iithat iitype iifor iiformat iithroughout iiyour iidocument. iithe iiimportance iiof iibalance iiand iispacing iiof iithe iitext iion iithe iipage iiis iikey iifor iinonverbal iiimpressions. ii
  • iithe iiright iimargin iishould iibe iiragged iifor iireadability, iiavoid iijustified iimargins using iithe iidirect iiapproach iifor iiroutine iimessages ii- iiAnswers ii-- iithe iidirect iiapproach iipattern iiusing iideductive iilogic iiis iithe iimost iicommon iiform iiused iiin iibusiness iiwriting iiin iithe iiunited iistates.
  • iivast iimajority iiof iimessages iicomposed iifor iigeneral iiand iiroutine iipurposes iifollow iithis iiformat when iito iiuse iithe iidirect iiapproach iifor iiroutine iimessages ii- iiAnswers ii-direct iiapproach iimessages iiinclude:
  • iidelivering iipositive iior iineutral iinews,
  • iimaking iirequests, iiand
  • iiresponding iito iirequests
  • iimaking iiclaims iifor iiadjustment
  • iiresponding iito iiclaims iifor iiadjustment
  • iiplacing iiorders
  • iiresponding iito iiorders basic iiformat iiof iithe iidirect iiapproach ii- iiAnswers ii-first iiparagraph- iia iistatement iiin iithe iifirst iisentence iidescribing iithe iimain iipurpose iiof iithe iimessage middle iiparagraph- iia iidescription iiof iiany iiexplanation iior iidetails iinecessary iiin iicompleting iithe iimessage

closing iiparagraph- iia iipositive iito iineutral iicourteous iiclosing, iithat iimay iiask iifor iian iiaction iito iibe iidone iiif iian iiaction iiwas iirequested iiin iithe iimessage's iiopening the iiopening iiparagraph ii- iiAnswers ii-if iipossible, iialways iistate iithe iimain iipoint iiof iithe iimessage iiin iithe iifirst iiparagraph, iiso iithat iithe iireader iimay iiquickly iianticipate iiwhat iiwill iifollow iiin iilater iiparagraphs iiof iithe iicorrespondence the iibody ii- iiAnswers ii-- iikeep iithis iisection iiof iithe iiletter iilogically iiorganized iiand iifill iithe iireaders iiin iion iiany iidetails, iibackground iiinformation, iior iinecessary iiexplanation iithat iiwill iihelp iito iimaximize iithe iiresponse

  • iiyou iimay iifind iiit iiuseful iito iiset iioff iiand iinumber iispecific iipoints iior iiquestions the iiclosing ii- iiAnswers ii-- iikeep iithe iilast iiparagraph iipositive iito iineutral iiin iitone iiand iisuccinctly iiwrap iiup iithe iicontent iideveloped iiin iiearlier iiparagraphs
  • iitell iithe iireader iito iiact iiand iiwhen iito iiact iiwith iia iispecific iideadline categories iiof iigeneral iiroutine iimessages ii- iiAnswers ii-- iiinformation iirequests
  • iiorder iirequests
  • iiclaim iirequests making iidirect iirequests iifor iiinformation ii- iiAnswers ii-- iiget iistraight iito iithe iipoint
  • iiuse iicourtesy iilanguage iifor iisystolic iismoothing
  • iimake iiyour iirequest iiclear iiin iithe iimiddle iiparagraph iiby iiproviding iithe iireader iiwith iiany iinecessary iidetails iithat iiwill iidescribe iithe iisituation iihere. ii
  • iiuse iiopen iiended iiquestions iito iihelp iithe iireader iisatisfy iiyour iirequest
  • iiremember iito iiuse iipolite iilanguage, iiplease iiand iithank iiyou order iiletters ii- iiAnswers ii-- iimake iithe iiopening iiof iiyour iiorder iistraightforward iiby iiusing iithe iiimperative iimode ii(a iipolite iicommand)
  • iiif iiyou iiplan iito iiorder iimany iiitems, iilist iithese iiitems iivertically iiand iicreate iicolumns iiof iiinformation iiand iidetail iiproduct iiorder iinumbers, iiquantities iirequested, iitotal iicosts, iiand iiother iirelevant iiinformation
  • iiin iithe iibody iiand/or iiclosing iialways iiclearly iistate iihow iiyou iiwant iithe iimaterials iishipped, iiwhere iiyou iiwant iithem iishipped, iiand iihow iithe iiorder iiwill iibe iipaid claims iiletters ii- iiAnswers ii-- iiletters iithat iimakes iiclaims iiand iirequests iifor iiadjustment iiseem iinegative iiat iifirst, iibut iiwe iican iibe iiconfident iithat iiour iiclaims/adjustments iiwill iibe iihonored iiso iiwe iican iitake iithe iidirect iiapproach iifor iicomposing iithese iimessages
  • iidirect iiopenings: iifrom iithe iifirst iiparagraph iimake iiit iiclear iiwhat iithe iiproblem iiis iiand iihow iiyou iiwant iithe iisituation iiremedied. iimake iiyour iiclaim iiimmediately
  • iiexplaining iithe iisituation: iiin iithe iibody, iiprovide iiappropriate iidetail iito iiclearly iiyet iiconcisely iidescribe iiwhat iihas iigone iiwrong, iibring iiin iicopies iiof iidocumentation, iikeep iithe iiprofessional, iineutral iibusiness iitone
  • iiclosing: iitry iito iiconclude iithe iiletter iicourteously iiwith iipositive iioutcomes iiand iia iiwillingness iito iikeep iirelations iigood. iiprovide iian iiend iidate iifor iiwhen iiyou iiwould iilike iithe iiadjustment iiperformed responding iito iirequests iiand iiorders ii- iiAnswers ii-- iiletters iiresponding iito iithese iiare iisimply iithe iiflip iiside iiof iithe iimessage iitypes
  • iiwill iiusually iiuse iithe iidirect iiorder iiapproach
  • iidirect iiopening: iigives iithe iicustomer iithe iiinformation iithey iiwant iiat iithe iibeginning. ii
  • iithe iibody iiand iiclosing: iianswer iiall iithe iicustomers iiquestions iiand iialso iido iia iilow iikey iisales iipitch claims iiwhere iithe iicompany iiis iiat iifault ii- iiAnswers ii-open iiwith iipositive: iimake iiit iistraightforward iiyou iiwill iiapprove iithe iicustomers iiclaim iiand iistart iiout iiwith iithat explain iithe iisituation: iiexplain iiwhat iiwent iiwrong iiand iiexplain iiwhy iiit iiwont iihappen iiagain. iido iinot iiadmit iierror iior iiapologize. ii closing iithe iiresponse iito iia iiclaim: iistay iipositive iiand iiassume iithat iibusiness iiwill iicontinue claims iiwhere iithe iicustomer iiis iiat iifault ii- iiAnswers ii-- iieven iiwhen iihonoring iithe iiclaim, iimake iiclear iiin iia iigentle iiway iithat iithe iicustomer iihas iiblundered
  • iido iiso iiwithout iibeing iicondescending iior iisarcastic goodwill iimessages ii- iiAnswers ii-- iiinclude iithank iiyou iinotes, iicongratulations iimessages, iiand iiletters iiof iicondolence, iioffer iian iiexcellent iiway iifor iibusiness iipeople iito iiestablish iia iistrong iinetwork iiof iiprofessional iipeers, iipeers iiwilling iito iido iifavors iifor iithe iiindividual ii
  • iidon't iimake iithese iitypes iiof iidirect iimessages iitoo iilong iior iitoo iishort iito iirisk iisounding iiinsincere routine iimessages iiin iisouth iikorea ii- iiAnswers ii-- iikorean iibusiness iiwriters iitend iito iibe iimore iiemotion iidriven iiand iimore iisensitive iito iipersonal iitone iiof iimessages
  • iikoreans iitend iito iiavoid iidiscussions iiof iimistakes iior iibelow iiaverage iibusiness iiperformances
  • iivery iiindirect
  • iitend iito iipersonalize iithe iireaders iias iiwell iias iithemselves iisometimes pattern iifor iikorean iidocuments ii- iiAnswers ii-- iiintroductory iibuffer
  • iidiscussion iiof iiinformation
  • iiidentification iiof iicomplaint
  • iirequest iifor iiaction routine iimessages iiin iichina ii- iiAnswers ii-- iipreference iifor iistarting iiwith iiideas iior iilife iiexperiences iiinstead iiof iistructuring iidocuments iiaround iia iiformula. ii
  • iiconnected iito iithis iiis iithe iichinese iisense iiof iiqing, iili, iiand iijing
  • iia iicombination iiof iiemotional iiand iilogical iiappeals iiwork iiwell iifor iipersuasion ii
  • iiother iistrategies iiinclude: iian iiopening iithat iisets iiu iithe iibasis iiof iithe iirelationship, iia iisecond iiparagraph iithat iigives ii"face" iito iithe iireader, iia iithird iiparagraph iithat iisets iiup iia iisense iiof ii"face" iifor iithe iiwriter
  • iithe iimain iipoint iicomes iilater iiin iithe iiletter qing, iili, iijing ii- iiAnswers ii-- iithe iiconcept iiof iiqing iiconnects iiwith iipowers iiof iipersuasion, iiespecially iito iithe iiemotions
  • iili iican iibe iiloosely iitranslated iito iireason. iili iideals iiwith iitruths iiwhich iimay iibe iifinessed iiand iilearned iithrough iisubjectivity iinot iionly iistraightforward iiobjectivity
  • iiqing iiand iili iiand iiinseparable
  • iijing iiis iia iiway iito iipersuade iithrough iia iidescription iiof iithings iifrom iithe iinatural iiworld routine iimessages iiin iisaudi iiarabia, iiqatar, iior iiiraq ii- iiAnswers ii-- iifigures iiof iispeech iiand iirepeated iisyllabic iisounds iiin iisynonyms iigive iithe iilanguage iia iipower iiof iiits iiown iithat iicomes iithrough iiin iithe iiexpressiveness iiof iithe iiwriting
  • iiarabic iiwriters iilike iito iiself iicongratulate iiand iiself iipraise
  • iitheir iiplace iiin iithe iihierarchy iiis iidetermined iiby iithe iistatus iiof iitheir iifriends, iiown iiaccomplishments, iiand iisuperiority iiof iiabilities iiin iiexaggerated iiterms ii
  • iivery iiwordy iiand iiindirect iilike iimost iihigher iicontext iicultures paralanguage ii- iiAnswers ii-includes iivocal iiqualifiers ii(pitch, iivolume, iivelocity) iiand iivocalizations ii(nonword iivocalizations iiand iifilters) eye iicontact ii- iiAnswers ii-- iiin iithe iistates iiwe iiview iieye iicontact iias iia iisign iiof iihonesty
  • iieye iicontact iiin iijapan iiis iiviewed iias iian iiinvasion iiof iiprivacy gestures ii- iiAnswers ii-- iiarab iimen iitend iito iimake iivery iilarge iigestures iito iisignal iiboth iihappiness iiand iianger. iian iiarab iispeaker iimay iialso iitouch iithe iilistener iifrequently
  • iius iispeakers iiuse iisome iiforceful iigestures
  • iijapanese iiuse iivery iifew iigestures iiand iiseldom iimove iitheir iiarms iiprobably iisince iitheres iino iiwhere iito iimove iiin iijapan chronemics ii- iiAnswers ii-a iiculture's iiattitudes iiand iiperceptions iiof iitime monochronic ii- iiAnswers ii-- iisome iicountries iiview iitime iias iirelatively iilinear iiand iisee iiwork iias iisomething iiaccomplished iitask iiby iitask iiwithin iia iitime iiframe
  • iiunited iistates polychronic ii- iiAnswers ii-- iiother iicountries iiperceive iitime iias iimore iielastic iiand iiopen iiended. iioften, iithese iicultures iimay iifeel iicomfortable iidoing iiseveral iiimportant iitasks iisimultaneously
  • iimore iiunstructured iilifestyle iiand iiconsider iitime iicommitments iiless iistrictly
  • iisouth iiamerica, iicentral iiamerica, iithe iimediterranean, iithe iimiddle iieast punctuality iiin iicountries ii- iiAnswers ii-germany, iiswitzerland- iiextremely iistrict iiabout iipunctuality

united iistates, iinorthern iieurope, iiasia,- iivery iiimportant iibut iiless iiso iithan iigermany iiand iiswitzerland south iiamerica, iicentral iiamerica, iilatin iiamerica- iithese iipeople iiare iialways iilate oculesics, iioculemics ii- iiAnswers ii-- iiissues iiwith iieye iicontact iigaze

  • iiarabs iistare iiat iimen iibut iiwon't iilook iiat iiwomen iito iishow iiinterest iiand iirespect hapatics ii- iiAnswers ii-- iitouching iibehaviors
  • ii"no iitouching" iicultures: iius, iijapan, iicanada, iiengland, iisweeden, iiand iifinland iido iinot iiwant iitheir ii"space" iiinvaded
  • iicultures iicomfortable iiwith iihapatics: iiitaly, iigreece, iispain, iiportugal, iiand iilatin iiamerica olfactics ii- iiAnswers ii-- iihow iismell iiplays iia iipart iiin iinonverbal iicommunication
  • iiarabs iiconsider iibody iiodor iijust iia iipart iiof iiwho iiyou iiare iiso iithey iidon't iiuse iideodorant chromatics ii- iiAnswers ii-- iithe iiimportance iiof iicolor iito iia iiculture
  • iigreen iiin iichina ii= iiyour iispouse iicheating
  • iiwhite iiin iijapan ii= iimourning
  • iiblack iiin iiusa= iimourning handshakes ii- iiAnswers ii-us- iifirm iihandshake iiis iigiven france- iisoft iihandshake iiis iipreferred germany- iifirm iihandshake, iifor iimen, iithat iiis iitraditionally iiaccompanied iiwith iia iivery iislight iibow iiof iithe iihead japan- iihandshake iiwith iithe iiarm iifirmly iiextended, iiaccompanied iiby iia iitraditional, iifairly iilow iibow middle iieast- iia iihandshake iiwith iithe iifree iihand iiplaced iion iithe iiforearm iiof iithe iiother iiperson personal iispace ii- iiAnswers ii-- iilatin iiamericans iiuse iithe iileast iiamount iiof iipersonal iispace iiand iiwill iigenerally iistand iiclose iito iiyou
  • iibusiness iipeople iifrom iiarab iicultures iiare iialso iinoted iifor iistanding iiquite iiclose iito iian iilistener
  • iithe iifrench iimay iistand iisomewhat iiclose iito iia iilistener
  • iinorth iiamericans iitypically iistand iiabout ii 4 iifeet iior iimore iiapart iiwhen iidiscussing iibusiness
  • iigermans iitypically iiappreciate iimore iipersonal iispace iithan iieven iinorth iiamericans
  • iithe iijapanese iiwould iiespecially iiappreciate iia iigood iisize iispace iibetween iispeakers iiand iilisteners
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