Effective Communication and Conflict Management, Exams of Nursing

Download Effective Communication and Conflict Management and more Exams Nursing in PDF only on Docsity! CST 105 chapter 15 Name and define the five stages of a conversation - correct answer ✔✔Opening beginning of the conversation acknowledge the other person with a greeting feedforward previews the Contin and tone of the upcoming conversation focus The heart of the conversation each conversation will develop its own character depending on the topic context goals and the people involved feedback The process of responding to the communication of others closing ending of convo Identify be able to apply graces conversational maxims page 377 - correct answer ✔✔(Have picture of chart in phone) What is phatic communication? - correct answer ✔✔Small talk serves as a vital social maintenance function Keeps the lines of communication open clearing a path for further interaction it works because it avoids controversy and does not require an emotional commitment inviting a connection instead of conflict What is the difference between monologue and dialogue - correct answer ✔✔Monologue is communication in which one person does the majority of the speaking and maintains most of the attention Dialogue is one participant collaborate in conducting a conversation using honest open communication based on mutial respect Define conflict - correct answer ✔✔Defined as an express struggle between at least two inter-dependent parties who perceive incompatible goals scarce rewards and interference from the other party in achieving their goals What is the difference between destructive and productive conflict - correct answer ✔✔Destructive conflict usually result in a worse situation and sometimes harm to the participants productive conflict can enhance a relationship it's healthy it allows people involved to move toward resolution and protects the psychological and rational health of the participants Name and defined the five different conflict management styles - correct answer ✔✔Avoiding this style is not assertive or cooperative it can be described as trying to ignore the fact that there is a problem Accommodating it is not assertive but it is highly cooperative it involves going along with what others want just to appease them and keep everything conflict free Competing very assertive not cooperative it can be described as looking to achieve your own goals Compromising its assertive and cooperative described as giving some thing to get something in return Chart pic 3 Name and defined the six different types of power - correct answer ✔✔Reference power when you have reference powers others identify with you they look up to you or want to be like you described how someone can serve as a role model Legitimate power the power that results from a job title or role represents what is known as legitimate power Expert power the special knowledge or skill you possess can confer expert power Reward power this type of power enables you to provide someone with tangible or intangible incentives