Effective Communication and Conflict Resolution in the Classroom, Exams of Advanced Education

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UNIV 104 CHAPTER 8 PRACTICE ANSWERS ACTUAL EXAM LIBERTY

UNIVERSITY

1. How does maintaining eye contact make you a more effective listener? a. It gives the speaker time to catch his or her breath and gather his or her thoughts.b. It demonstrates your attentiveness and helps to keep your mind from wandering. c. It can bring relief and trigger unexpected insights. d. It gives you time to form your response.
2. One very effective way to avoid or temper further conflict when you are disagreeing witha speaker is to try responding to that speaker using. a. "we" messages b. "you" messages c. "they" messages d. "I" messages
3. To be civil in the classroom, one should be. a. engaged b. insincere c. affectionate d. Passive
4. One way to include your instructor in your success is to. a. accept and learn from his or her criticism of your work b. link the level of fondness you have for him or her to your learning c. never seek the advice of a different instructor d. do your best to avoid bothering him or her during office hours
5. Which of the following MOST accurately differentiates between individualist andcollectivist cultures? a. Individualist cultures flourish in the United States, whereas collectivist cultures flourishin Canada and Europe. b. Individualist cultures tend to emphasize "I," whereas collectivist cultures tend toemphasize "we." c. Individualist cultures flourish in Canada and Europe, whereas collectivist culturesflourish in the United States. d. Individualist cultures tend to emphasize "we," whereas collectivist cultures tend toemphasize "I."

6. Which of the following would LEAST likely be considered cyberbullying? a. Someone purposely deleting you from their online "friend list" b. Rumors posted about you on someone's Facebook page c. Classmates giggling and mocking you while you are giving your presentation to the class d. An email sent to you with a hostile or threatening tone
7. Which of the following would be the BEST way to manage a conflict situation between

you and another classmate and, in doing so, set the stage for a solution? a. Avoid communicating in writing. b. Slow down the communication by taking a break from it. c. Refuse to "agree to disagree." d. Refuse to permit strong feelings to become part of the situation.

8. If you wish to focus on solutions to a conflict you should NEVER. a. forget the conflict within you b. back up to common ground c. allow strong feelings to enter d. brainstorm many different solutions
9. According to Daniel Goleman's definition of emotional intelligence, the trait of self-regulation is. a. sensing other people's emotions and taking an active interest in their concerns b. recognizing your full range of emotions and knowing your strengths and limitations c. persisting to achieve goals and meet standards of excellence d. responding skillfully to strong emotions, practicing honesty and integrity, and stayingopen to new ideas
10. When creating a high-performance team, it is important to master your first meeting. Todo so, you should do all of the following EXCEPT. a. choose roles for all members b. let your outcome define itself c. plan tasks and timelines d. introduce yourselves and share key information