Effective Communication in Nursing Practice, Exams of Nursing

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NR 222 Week 5 Study Set 24 Questions with Answers

Types of communication - CORRECT ANSWER verbal, nonverbal, metacommunication Metacommunication - CORRECT ANSWER involves reading in between the lines, reading expressions and attitude with the statement AIDET - CORRECT ANSWER acknowledge, introduce, duration, explanation, thank you Pre-interaction phase - CORRECT ANSWER occurs before meeting the patient Orientation phase - CORRECT ANSWER when the nurse and the patient meet and get to know each other Steps to Functional Communication - CORRECT ANSWER 1. firmly stating case

2. clarifying the message
3. seeking feedback
4. being receptive to received feedback Factors in effective communication - CORRECT ANSWER listening, flexibility, silence, humor, touch, space Purposeful communication - CORRECT ANSWER communication focused on a particular goal Rapport - CORRECT ANSWER -harmony and affinity between people -facilitated by being genuine, open, and concerned Trust - CORRECT ANSWER -reliance on another based on sense of safety, honesty, reliability -facilitated by clear relationship definitions; being consistent Empathy - CORRECT ANSWER -understand other's feelings without losing identity

-personal understanding while maintaining boundaries Goal direction - CORRECT ANSWER -meet need or promote growth of recipient -goals measurable, focus on change, short- or long-term -developed jointly by nurse/client when possible Barriers to effective communication - CORRECT ANSWER anxiety, attitudes, noise, activity, distance, language barriers, beliefs, touch, eye contact, appearance, emotions, body language, gestures, interruptions, distractions, illness, medication side effects Alters perception, distorts reality - CORRECT ANSWER anxiety Attitudes - CORRECT ANSWER -bias/stereotypes -communicates negativity; distorts perceptions Gaps between the nurse and individual - CORRECT ANSWER -gender, age, ethnicity, language -causes difference in perception; blocks understanding Resistance - CORRECT ANSWER -behavior to reduce anxiety -avoidance, anger, tardiness, changing the subject The nurse reminds the client of someone - CORRECT ANSWER transference The client reminds the nurse of someone - CORRECT ANSWER countertransference Use other senses; obtain specialized assistance - CORRECT ANSWER sensory factors Identify and correct source of failure such as inadequate assessment - CORRECT ANSWER failure to address concerns/needs Control/alter disturbing environmental factors - CORRECT ANSWER setting ISBAR - CORRECT ANSWER -introduction