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Effective Communication Techniques in Healthcare Settings, Exams of Nursing

University of OxfordNursing

A comprehensive overview of various communication techniques and strategies that are essential for healthcare professionals when interacting with patients, residents, and their families. It covers a wide range of topics, including the importance of active listening, the use of open-ended and direct questions, the role of body language, the significance of cultural awareness, and the appropriate ways to handle challenging situations such as aggressive behavior or communication barriers. The document also emphasizes the need to respect the individual's rights, promote their optimal level of functioning, and maintain a professional and empathetic approach. By studying this document, healthcare professionals can enhance their communication skills, improve patient-centered care, and contribute to the overall well-being and quality of life of the individuals they serve.

Typology: Exams

2023/2024

Available from 08/27/2024

Toperthetop
Toperthetop 🇬🇧

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Ch 6
Which is useful when a person is rambling? - correct answer ✔✔Focusing
A resident's bowel movement has a strong odor. You should - correct answer ✔✔Control your body
language
Which conveys comfort, caring, and reassurance? - correct answer ✔✔touch
Verbal communication uses - correct answer ✔✔Written or spoken words
You are going to help a resident with a shower. To meet the person's safety and security needs, you need
to do which of the following? - correct answer ✔✔Explain what sensations to expect.
Inappropriate sexual behavior is always on purpose. - correct answer ✔✔False
You ask a resident a question. You should - correct answer ✔✔Give the person time to process what you
asked
Which communication technique will give "yes" or "no" answers? - correct answer ✔✔Direct questions
Experiencing one's potential is - correct answer ✔✔Self-actualization
Disabilities are acquired - correct answer ✔✔Any time
A resident wants to attend religious services in the center's chapel. What should you do? - correct
answer ✔✔Assist the person to the chapel.
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Ch 6

Which is useful when a person is rambling? - correct answer ✔✔Focusing A resident's bowel movement has a strong odor. You should - correct answer ✔✔Control your body language Which conveys comfort, caring, and reassurance? - correct answer ✔✔touch Verbal communication uses - correct answer ✔✔Written or spoken words You are going to help a resident with a shower. To meet the person's safety and security needs, you need to do which of the following? - correct answer ✔✔Explain what sensations to expect. Inappropriate sexual behavior is always on purpose. - correct answer ✔✔False You ask a resident a question. You should - correct answer ✔✔Give the person time to process what you asked Which communication technique will give "yes" or "no" answers? - correct answer ✔✔Direct questions Experiencing one's potential is - correct answer ✔✔Self-actualization Disabilities are acquired - correct answer ✔✔Any time A resident wants to attend religious services in the center's chapel. What should you do? - correct answer ✔✔Assist the person to the chapel.

You want to make sure that a resident understands what you said. You should - correct answer ✔✔Ask questions to see if the person understands Which is a common response to illness and disability? - correct answer ✔✔Anger A person's cultural beliefs and practices are - correct answer ✔✔Included in the person's care plan A resident pinches and scratches when it is time for her shower. You should do which of the following? - correct answer ✔✔Report her behavior to the nurse Messages sent through facial expressions, gestures, posture, and hand and body movements are - correct answer ✔✔Body language Paraphrasing does which of the following? - correct answer ✔✔Shows you are listening A resident tends to pinch and kick the staff. The person is most likely showing _____ behavior. - correct answer ✔✔Aggressive A resident asks the same question many times. You should - correct answer ✔✔Be patient A resident turns her eyes away from you. Her face is flushed. These facial expressions most likely mean that she is - correct answer ✔✔Embarrassed You think that a visitor is tiring a resident. What should you do? - correct answer ✔✔Report your observations to the nurse. A person's cultural beliefs and practices are different from yours. What should you do? - correct answer ✔✔Learn about the person's culture. A resident wants his meatloaf prepared a certain way. To clarify what the resident is saying, you say - correct answer ✔✔"Can you tell me that again?"

Which statement about the whole person is correct? - correct answer ✔✔The whole person has physical, social, psychological, and spiritual parts A resident says: "I'm tired of waiting for my lunch. I want it now!" To paraphrase, you say - correct answer ✔✔"You want your lunch now." Residents who have mental health issues - correct answer ✔✔Have problems coping or adjusting to stress Which shows that you are listening to a person? - correct answer ✔✔Having good eye contact with the person To use touch correctly, you should - correct answer ✔✔Follow the person's care plan When caring for terminally ill persons, you need to promote - correct answer ✔✔Comfort and peace Generally, persons needing complete care in nursing centers - correct answer ✔✔Are very disabled and confused and disoriented You are caring for a person who is comatose. You should do which of the following? - correct answer ✔✔Knock before entering the person's room. Which communication technique allows the person to decide what to talk about? - correct answer ✔✔Open-ended questions Family and visitors - correct answer ✔✔Are treated with respect Which will improve a person's quality of life? - correct answer ✔✔Promoting the person's optimal level of functioning A resident's son is visiting. Which will protect the resident's privacy? - correct answer ✔✔Allowing them to visit without interrupting

A person is in a coma. This means that the person - correct answer ✔✔Cannot respond to others Which is important when communicating with persons who are disabled? - correct answer ✔✔Your attitude A resident is complaining about the food. The person comments on the taste, amount, and preparation. Which will promote communication with the person? - correct answer ✔✔Listening A person is angry and demanding. It is important to always - correct answer ✔✔Treat the person with respect and dignity Which is correct? - correct answer ✔✔Calling residents by their titles (Mr., Mrs., Ms., or Dr.) promotes dignity and shows respect Which shows a lack of interest and caring? - correct answer ✔✔Calling a resident by his or her first name shows respect. Which is a rule for verbal communication? - correct answer ✔✔Wait for an answer after asking a question. Which is not a physical need? - correct answer ✔✔Closeness and affection You should always assume that a person who is comatose can - correct answer ✔✔Hear