Emotional Intelligence: Understanding and Effectively Communicating Emotions - Prof. Staci, Study notes of Communication and Development studies

Download Emotional Intelligence: Understanding and Effectively Communicating Emotions - Prof. Staci and more Study notes Communication and Development studies in PDF only on Docsity! 7 Emotions and Communication Emotional Intelligence • The ability to recognize feelings, to judge which feelings are appropriate in which situations, and to communicate those feelings effectively Emotions • Our experience and interpretation of internal sensations as they are shaped by physiology, perceptions, language, and social experiences  All feelings that may happen internal: – Anger – Happiness – Scared – Etc… Physiological Influences of Emotions • Organismic view of emotions – when external stimuli cause physiological changes in us Perceptual Influences on Emotions • Appraisal theory – subjective perceptions shape what external phenomena mean to us Reasons We May Not Express Emotions • Social expectations:  “Boys don’t cry”; been socialize to be strong.  “Professor that goes off”; in our society that is unprofessional. • Vulnerability: Sometimes you can trust too much and cause you to tell them something personal about yourself. • Protecting others: Protecting their feelings.  Example: telling others white lies. • Social and professional roles: Not going to see our Chancellor cry at the podium of our graduation. Ineffective Emotional Expression • Speaking in generalities • Not owning feelings • Counterfeit emotional language Guidelines for Communicating Emotions Effectively • Identify your emotions • Choose how to express emotions • Own your feelings—feeling guilty; not blaming others for why you feel the way you feel. • Monitor your self-talk—talking to yourself. • Adopt a rational-emotive approach to feelings • Respond sensitively when others communicate emotions