Effective Communication and Conflict Management: A Guide to Enhancing Relationships, Study notes of Communication

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Enhancing Relationships

Cultural Idioms: To face the problem head on, in the long run, mind is already made up The Importance of Family  Defining Family (vital and universal social form…)  Brief Summary about family communication and competence  Brief overview of family interaction patterns: norms and networks, routines and rituals, stories and secrets Stages of Relationship Development Relational escalation Relational de-escalation Styles of Expressing Conflict Non assertion Direct Aggression Passive Aggression Indirect Communication Assertion Managing Interpersonal Conflict A world of Conflict How conflict functions in relationships -Conflict can be constructive or destructive -Conflict involves power Styles of Managing Conflict -Non-confrontational Style -Confrontational Style Cooperative Style Conflict Management Skills Manage Emotions Manage Information Manage Goals Manage the Problems **Activity: 10 Commandments of Conflict Management