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Download Hospitality Industry Terms: Definitions for Reservations, E-Commerce, and More and more Quizzes Hospitality and Tourism in PDF only on Docsity!
Reservation Horizon
Amount of time you can make a reservation per actual
day.Example 1 year
TERM 2
E-Commerce
DEFINITION 2
Having a presence of the the web.Make your business
different than competition
TERM 3
Revenue Management
DEFINITION 3
Balancing room rates with the demand
TERM 4
Front Office Module
DEFINITION 4
dealing with guest directly.ex: reservations,
roomsmanagement, guest accounting, general manager
TERM 5
Back Office
Modules
DEFINITION 5
General LedgerInventory Control - PAR stockHuman
ResourceFinancial Reporting
POS (NON GUEST INTERFACE)
POINT OF SALE
TERM 7
CAS (NON GUEST INTERFACE)
DEFINITION 7
Call Accounting System
TERM 8
ELS (NON GUEST INTERFACE)
DEFINITION 8
Interfacing Electronic Lock System
TERM 9
EMS (NON GUEST INTERFACE)
DEFINITION 9
Electronic Energy Management System
TERM 10
Guest Operated Interfaces
DEFINITION 10
Self Service AppsIn Room EntertainmentIn Room VendingIn
Room Guest Services
Micros Opera Property Management System
ReservationsFront DeskBack Office InterfaceBack office
InterfaceRooms ManagementreportingHospitality system
interface#1 IN THE NATION
TERM 12
Prechecking (sales)
DEFINITION 12
Nothing exists until it is entered into the system
TERM 13
Check Tracking (sales)
DEFINITION 13
someone gets paid for what you serve them
TERM 14
Menu Mix Analysis (sales)
DEFINITION 14
Shows you what products are selling
TERM 15
Management Oriented
DEFINITION 15
General LedgerInventory ControlHuman ResourcesFinancial
Reporting
Recipe Management
System changes cost across the board so you don't have to
change each recipe individually
TERM 17
Pre/Post Costs
DEFINITION 17
Knows how to make money
TERM 18
Forecast Modeling
DEFINITION 18
Uses the most recent and best data to predict what will be
the best sales
TERM 19
Menu Management
DEFINITION 19
Tells us how profitable our sales are being
TERM 20
Bill Sharing
DEFINITION 20
Any guest bill can be accessed in any of the systems devices
Auto Coursing
System times how long portions take to be prepared
TERM 22
Algorithmic Design
DEFINITION 22
Algorithmic= FORMULA DLMB1. Data Entry 2. Logical
Rules3.MathematicalManipulations4. Benchmarks/ Metrics
TERM 23
Metrics for Lodging
DEFINITION 23
1. Occupancy2. Average3. ADR (Daily Rate)
TERM 24
Metrics for Food Service
DEFINITION 24
1. Turnover2. Average Check
TERM 25
2012 Hospitality Trends
DEFINITION 25
1. Expand Digital Branding2. Increase Technology- IT
Investment3. Focus on core business rather than extras4.
Self Service Technologies
Data Processing Cycle
Input-> Process-> Output
TERM 27
EDP Objectives
DEFINITION 27
throughput- minimize time of data processing
cycleefficiency- minimize data handling
procedurestreamling- minimize non-critical output
TERM 28
Three M's in Business
DEFINITION 28
What is MEASURED is not not monitoredWhat is NOT
MONITORED is NOT MENTIONEDwhat is NOT MANAGED is
NOT CONTROLLED
TERM 29
Types of Data
DEFINITION 29
AlphaNumericAlpha/ Numeric KB-KilobytesMB- MegabytesGD-
Gigabytes
TERM 30
Business Data Format
DEFINITION 30
1Baseline Data (Stable)2. Transactional (Dynamic)3. Metric
(Variable)4. Operational (Continuos)BTMO
HDMB
Hierarchical Database Management Systemdata is stored in
a tree like structure by level of association where in higher
levels are higher uplooks like pyramid with ONE head and
then branches down.
TERM 32
RDBMS
DEFINITION 32
Data this is store in tables with the same structure repeated
in entrylooks like a wagon wheel. One center focus with lots
of different spokes
TERM 33
SQL
DEFINITION 33
how we ask questions through data base.ex: display the
name of all the hotels in east lansingComputer does it by
itself
TERM 34
OLAP
DEFINITION 34
Online Application ProcessingMethod of interacting,
analyzingmultidimensional data from several perspective
automaticallyFinding Patterns and Trends
TERM 35
parsing
DEFINITION 35
take data base and only take the important parts
encryption
take data from one format and to turn it into another format
file.
TERM 37
Relational Data Base
DEFINITION 37
Stores data in flat-file tables linked by shared files called
primary keys.*most popular in HB
TERM 38
Data Warehouse
DEFINITION 38
a collection of large amounts of data
TERM 39
Data
Mart
DEFINITION 39
subset of data warehouse, used for a specific group of
users.ex: accounting, sales, pricing...
TERM 40
Data Cube
DEFINITION 40
Data segmentation for intense applications analysis
Markov Analysis
Future market share a function of past and current shares. 2
types:Hardcore Customer: Brand LoyalSwitching Customer:
not brand loyal
TERM 42
Zero Sum
DEFINITION 42
loss of my company= loss of another company
TERM 43
Target Marketing
DEFINITION 43
only target people to a specific thing that guest like.ex: only
visit during the winter
TERM 44
Permission Marketing
DEFINITION 44
asking guest to be in mail, email, ect.
TERM 45
Product Bundling
DEFINITION 45
look at items that sell togetherex: king suite, roses,
andchampagne
Drill down
going to lower level/ detailed account.example: billing
TERM 47
Is hardware volatile or non
volatile?
DEFINITION 47
NON VOLATILEyou turn off your computer and the data is still
there
TERM 48
Peripheral Device
DEFINITION 48
A limit to how many things can be plugged into something
TERM 49
Sequential
DEFINITION 49
you have to specifically place something (record it)
TERM 50
Random
DEFINITION 50
you are able to direct it
Data
Bus
Controls the transportation of data
TERM 52
Address
Bus
DEFINITION 52
Remembers where the data is stored
TERM 53
Control
Bus
DEFINITION 53
Governs the processing of data
TERM 54
CPU
DEFINITION 54
defines the number of lanes
TERM 55
GHz
DEFINITION 55
Defines the "speed limit"
Bus
Defines the transportation, how it gets there
TERM 57
Computer System
Vendor
DEFINITION 57
Sells inter system
TERM 58
Computer Dealer
DEFINITION 58
Piece together own system
TERM 59
Value Added
Reseller
DEFINITION 59
takes an old system & redoes it better
TERM 60
OEM
DEFINITION 60
Build its own custom system
System Software
Things that are already on computer before you buy.
TERM 62
System Boot
DEFINITION 62
How computers start up
TERM 63
Diagnostic
DEFINITION 63
Files that are already on the computer
TERM 64
Maintenance
DEFINITION 64
run disk drive/ update
TERM 65
Operating System
DEFINITION 65
Windows, lion, snow leopard
Application Software
Things you add onto the computer.
TERM 67
Generic Software
DEFINITION 67
Not industry specific
TERM 68
Industry Software
DEFINITION 68
Stand alone program, only one use. We want industry
specific
TERM 69
Integrated
DEFINITION 69
Industry specific, connects all programs
TERM 70
Compiler
Programming
DEFINITION 70
takes entire programs as input.High level language(cant
understand)
Interpreter
Single Instructors (low level) object code
TERM 72
Should business procure(buy) hardware or
software first?
DEFINITION 72
SOFTWARE
TERM 73
Should Source Code be held in escrow (third
party)
DEFINITION 73
Insist that source code can be accessed for freeaka in escrow
incase the business goes 86(out of business)
TERM 74
What is a reasonable cost for its expenditures
DEFINITION 74
ROT: Maintenance & Support expense not exceed 1% market
value.$500 per month= $50,000 totalusually .75% or .50%
TERM 75
Should enhancement be included in
price/planning
DEFINITION 75
Need to know that if they come out with new product you get
the newest brand
Par Stock
Established a max level(par)Mini- Max min quantity (4) max
(12) order when level gets to 4.
TERM 77
Firmware
DEFINITION 77
mutli users- msu angelMulti tasking- surfweb & microsoft at
same timeMulti ProcessingReal time- Instant processing
(preferredmethod)Batch Processing- Bundling whole pay
together
