Exam Preparation: Effective Communication Strategies, Exams of Advanced Education

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GEB 3213 Exam 2 – Trammell Questions

with correct Answers

What iiare iiapproaches iito iicommunication iidictated iiby? ii- iiAnswers ii-Cultural iicontexts ii- iithe iicultural iinorms Why iidoes iithe iiUS iiprefer iithe iidirect iiapproach? ii- iiAnswers ii-Because iiwe iivalue iisincerity iiand iiopenness. The iiUS iibusiness iiculture iifavors ii_______ iithinking. ii We iiprefer iithings iiexplained iiin iia ii______ ii& ii_________ iifashion. ii- iiAnswers ii-Linear chronological ii& iinarrative What iiis iiunique iiabout iithe iiindirect iiapproach iiin iiregards iito iiother iicultures? ii(2) ii- iiAnswers ii-1. iiPoint iiNot iiat iibeginning

2. iiPrioritizes iivital iicultural iinorms. Indirectness iimay iiinclude iiwhat? ii(5) ii- iiAnswers ii-1. iiDeliberate iiuse iiof iiambiguity
3. iiElaborate iicourtesy iiand iigraciousness iiin iiwording ii
4. iiMeaning iicarried iiwith iimessage's iicontext
5. iiDigressions ii
6. iiHierarchy iiin iibusiness Why iiis iiambiguity iiused iiin iithe iiindirect iiapproach? ii(5) ii- iiAnswers ii-1. iiTakes iipressure iiof iiresponsibility iioff iithe iireader/writer.
7. iiTo ii"save iiface"
8. iiIt iicreates iimultiple iimeanings
9. iiCould iisignal iithe iiwriter's iisubtleness iiand iiskill iito iithe iireader. ii
10. iiSuggest iireader iito iipay iiattention iito iiwhats iinot iisaid What iiis iiparalanguage? ii- iiAnswers ii-Vocal iiQualifiers iiand iiVocalizations. List iisome iivocal iiqualifiers. ii- iiAnswers ii-Pitch, iivolume, iivelocity List iisome iivocalizations. ii- iiAnswers ii-Non-word iivocalizers iiand iifillers i.e. ii"uh-huh" How iidoes iithe iiUS iiview iihigh iipitch? How iidoes iithe iiFrench? ii- iiAnswers ii-US: iiSpeaker iiis iiuncertain/doubtful It iiit iitypical.

How iican iinonword iivocalizers iibe iimisinterpreted? ii- iiAnswers ii-US ii"uh-huh" iiis iigood iibut iiin iiJapan iiit iimeans iiYes How iiis iieye iicontact iiseen iiin iithe iiUS? In iiJapan? ii- iiAnswers ii-US: iiHonesty Japan: iiInvasion iiof iiprivacy; iirude What iiis iidifferent iiin iiregards iito iigestures iibetween iithe iiUS, iiJapanese iiand iiMiddle iiEastern iibusiness iiculture? ii- iiAnswers ii-Middle iiEast:Use iivery iilarge iigestures, iitouch iilistener, US: iinot iias iiexpressive, iistill iiuses iiforceful iigestures ii(drumming iito iiunderline iipoint) Japan: iiVery iifew iigestures What iiare iithe iidifferent iicategories iiof iinonverbals? ii(5) ii- iiAnswers ii-1. iiChronemics

2. iiOculemics
3. iiHaptics
4. iiOlfactics ii
5. iiChromatics What iiare iisome iiother iinonverbal iiconsiderations iiwe iishould iimake iiin iimeeting iiwith iipeople iifrom iiother iicountries? ii(4) ii- iiAnswers ii-1. iiUse iiof iioffice iispace
6. iiSilence ii
7. iiGreetings
8. iiPersonal iispace What iiis iichronemics? ii- iiAnswers ii-A iiculture's iiattitudes iiand iiperceptions iiof iitime. What iiare iithe iidifferent iiviews iiof iichronemics? ii- iiAnswers ii-Monochronic iiand iipolychronic What iiis iithe iimonochronic iiview? ii- iiAnswers ii-Time iiis iiseen iias iilinear iiand iiwork iiis iiseen iias iia iitask iiby iitask iiaccomplishment iiwithin iia iitime iiframe. What iiis iithe iipolychronic iiview? ii- iiAnswers ii-Time iiis iiseen iias iielastic iiand iiopen- ended. ii Doing iiseveral iiimportant iitasks iisimultaneously Which iicountries iiare iimonochronic iiand iipolychronic? ii- iiAnswers ii-M: iiUS, iiNorth iiAmerica ii P: iiSouth ii& iiCentral iiAmerica, iiMediterranean, iiMiddle iiEast Which iicountries iitake iitime iicommitments iivery iiseriously? ii- iiAnswers ii-1. iiUS

2. iiNorthern iiEurope
3. iiAsia
4. iiGerman
5. iiSwiss What iiis iioculemics? ii- iiAnswers ii-AKA iioculesics ii The iiuse iiof iieye iicontact iiand iigaze How iidoes iithe iiMiddle iiEast iiuse iieye iicontact? ii- iiAnswers ii-To iimen: iiintense iito iishoe iiinterest ii To iiwomen: iilittle iior iinone iito iishow iirespect What iiis iihaptics? ii- iiAnswers ii-A iiculture's iitouching iibehaviors. What iiare iithe ii"no-touching" iicultures? ii(6) ii- iiAnswers ii-1. iiUS
6. iiJapan ii
7. iiCanada ii
8. iiEngland
9. iiSweden
10. iiFinland What iiare iihaptic-friendly iicountries? ii- iiAnswers ii-1. iiItaly
11. iiGreece
12. iiSpain ii
13. iiPortugal ii
14. iiLatin iiAmerica What iiis iiolfactics? ii- iiAnswers ii-How iismells iiplay iia iirole iiin iinonverbal iicommunication. How iido iidifferent iicountries iiview iistance iiand iiposture? ii- iiAnswers ii-Germans iivery iiformal US iiseen iias iicasual Middle iiEast: iiDO iiNOT iicross iilegs iior iishow iibottom iiof iifeet How iican iiyou iimake iisure iinot iito iioffend iisomeone iiwith iiyour iistance iiand iiposture? ii- iiAnswers ii-Follow iithe iilead iiof iiyour iicounterpart. What iiis iichromatics? ii- iiAnswers ii-The iiimporTance iiof iicolor iiin iia iiculture. How iido iidifferent iicountries iiprefer iia iihandshake? ii(5) ii- iiAnswers ii-1. iiUS ii- iifirm
15. iiFrance ii- iisoft
16. iiGermany ii- iifirm iiwith iislight iihead iibow ii
17. iiJapan ii- iiArm iifully iiextended iiwith iia iilow iibow

5. iiMiddle iiEast ii- iifree iihand iiplaced iion iiforearm iiof iiother iiperson What iiis iithe iiorder iiof iicountries iithat iiprefer iithe iismallest iipersonal iispace iito iithe iilargest? ii(6) ii- iiAnswers ii-SMALLEST Latin iiAmerica Middle iiEast France North iiAmerica Germany Japan LARGEST What iiis iithe iiprimary iiway iibusiness iipeople iicommunicate iiall iiover iithe iiworld? ii- iiAnswers ii-Letters What iiare iitwo iibig iicultural iipriorities iiin iithe iiUS? ii- iiAnswers ii-Efficiency iiand iitime- saving What iiare iithe iibenefits iito iiusing iia iiletter? ii- iiAnswers ii-1. iiallows iipermanent iirecord
6. iihigher iilevel iiof iiformality iiand iiprofessionalism What iiare iithe iithree iistrategies iiused iiin iiUS iiletter iiwriting? ii- iiAnswers ii-1. iiClear iicontent ii
7. iipositive iitone
8. iiProper iiformat How iido iiyou iicreate iiclear iicontent? ii(3) ii- iiAnswers ii-1. iiStay iibrief iiand iiconcise ii
9. iiUse iiactive iivoice iiand iifamiliar iilanguage ii
10. iiExamine iiaudience iiand iiconsider iithe iilanguage How iido iiyou iicreate iia iipositive iitone? ii(5) ii- iiAnswers ii-1. iiUse iithe iiyou-attitude
11. iiUse iiPositive iiemphasis ii
12. iiUse iireader iibenefits
13. iiAnalyzing iiyour iiaudience ii
14. iiShaping iiyour iidocument. What iidoes iiusing iipositive iitone iido? ii- iiAnswers ii-It iican iibuild iigoodwill iiin iiyour iireader What iiis iithe iiimportance iiof iiusing iithe iiproper iiformat iiin iia iiletter? ii- iiAnswers ii- Balancing iiand iispacing iiof iithe iitext iion iia iipage iimakes iia iigreat iinonverbal iiimpression. How iido iiyou iicreate iithe iiproper iiformat? ii- iiAnswers ii-1. iiAvoid iijustified iimargins ii(never iiuse iiright iimargin) What iilogic iidoes iithe iidirect iiapproach iiuse? ii- iiAnswers ii-Deductive

Which iitypes iiof iimessages iishould iiuse iithe iidirect iiapproach? ii(6) ii- iiAnswers ii-1. iiPositive/Neutral iinews

2. iiMaking/Responding iito iirequests
3. iiMaking/Responding iito iiclaims
4. iiPlacing/Responding iito iiorders
5. iiPositive iiRecommendations ii
6. iiComposing iigoodwill iimessages When iido iiyou iineed iimore iipersuasion? ii- iiAnswers ii-When iimaking iia iisale iior iidelivering iibad iinews Basic iiformat iifor iithe iidirect iiapproach iiis? ii- iiAnswers ii-First iiparagraph ii --- ii1st iisentence iigives iimain iipoint ii Middle iiParagraphs ii ---explanation iior iinecessary iidetails iiin iicompleting iimessage ii Closing iiparagraph ---positive iior iineutral iiclosing iimay iirequest iiaction How iiare iiUS iioffices iilaid iiout? iiWhy? ii- iiAnswers ii-Manager iiseparate ii(better) iioffice iiand iithe iirest iiin iicubicles. more iiindividualistic How iiare iiJapanese iioffices iilaid iiout? iiWhy? ii- iiAnswers ii-Manager iiin iilarger iidesk iifacing iiindividual iiworkers' iidesk iilike iia iiclassroom. ii more iigroup iioriented. What iiis iineeded iiin iithe iiopening iiparagraph iiof iia iiroutine iimessage? ii- iiAnswers ii-Main iipoint iiimmediately. What iiis iineeded iiin iithe iibody iiof iia iiroutine iimessage? ii(5) ii- iiAnswers ii-1. iiDetails
7. iiBackground iiinfo ii
8. iiExplanations
9. iiLogically iiorganized
10. iiMay iiinclude ii# iior iibullets What iiis iineeded iiin iithe iiclosing iiparagraph iiof iia iiroutine iimessage ii(3) ii- iiAnswers ii-1. iiPositive iior iineutral iitone
11. iiWrap iiup iicontent
12. iiRequest iiaction iiw/ iiDEADLINE iiand iireasons What iiare iithe iibasic iicategories iiof iiroutine iimessages? ii- iiAnswers ii- 1. iiInfo iirequests
13. iiOrder iirequests
14. iiClaim iirequests

What iielse iishould iibe iiremembered iiwith iiroutine iimessages? ii- iiAnswers ii-Use iipolite iilanguage How iishould iiyou iiformat iiyour iiorder iiletters? ii- iiAnswers ii-Listing iiitems iivertically Which iiapproach iido iiclaim iiletters iiuse? ii- iiAnswers ii-Direct It iiis iiwise iito iido iiwhat iiwhen iiresponding iito iia iicomplaint? ii(2) ii- iiAnswers ii-Not iito iiadmit iierror iior iiapologize What iiare iithe iitop iifour iithings iito iiavoid iiwhen iiresponding iito iia iicomplaint? ii(4) ii- iiAnswers ii-1. iiUnrealistic iipromises

2. iiBlaming iiindividuals iior iidepartments
3. iiBlaming iicustomers
4. iiLanguage iiwith iinegative iiconnotation How iido iiyou iiclose iia iiresponse iito iia iicomplaint? ii(5) ii- iiAnswers ii-1. iiStay iipositive
5. iiAssume iicomplaint iiwas iianswered iiand iibusiness iiwill iicontinue
6. iioffer iinew iiproducts
7. iiThank iithe iireader iifor iitheir iibusiness iiand iifor iibringing iiproblem iito iiattention
8. iiIf iiclient iiis iiat iifault iimake iitheir iierror iiclear iibut iiin iinice iiway What iikind iiof iimessages iiare iiused iifor iigoodwill? ii- iiAnswers ii-1. iiThank iiyou iinotes
9. iicongratulations ii
10. iiletters iiof iicondolences What iido iigood iiwill iimessages iido? ii- iiAnswers ii-Help iibusiness iipeople iiestablish iia iistrong iinetwork iiof iiprofessionals. How iiare iinegative iiroutine iimessages iiin iiSouth iiKorea? ii(5) ii- iiAnswers ii-1. iimore iiemotion iidriven iiand iisensitive
11. iiavoid iimistakes iiand iibelow iiaverage iiperformance ii
12. iiIndirect 4.Personalize iithe iireader ii(& iithemselves)
13. iipattern iiof ii ---a-intro iibuffer ---b-discussion iiof iiinfo ---c-identify iicomplaint ii ---d-request iiaction In iisouth iiKorea iihow iiis iicriticism iiseen? ii- iiAnswers ii-Very iipersonal What iido iibuffers iido? ii(south iiKorea) ii- iiAnswers ii-Keep iiattention iiaway iifrom iibad iinews. How iiare iiroutine iimessages iiin iiChina? ii(6) ii- iiAnswers ii-1. iiIndirect

2. iiHigh iicontext
3. iiStarts iiwith iiidea iior iilife iiexperiences
4. iiuse iithe iisenses
5. iiopen iiparagraph iisetting iiup iibasis iiof iirelationship
6. iisecond iiparagraph iigives iiface iito iithe iireader List iiand iidescribe iithe iiChinese iisenses. ii- iiAnswers ii-Qing ---persuasion/emotion ii Li ---persuasion/reason/truth Qing iiand iiLi iiare iiinseparable!!! Jing ---persuasion iithrough iidescriptions iiof iinatural iiworld. ii(emotion/nature) How iiare iiroutine iimessages iiin iiArabic iicultures? ii(6) ii- iiAnswers ii-1. iiVery iiexpressive
7. iiFigures iiof iispeech
8. iiPassionate/Exuberant
9. iiRepeated iisyllabic iisounds
10. iiWordy ii(indirect)
11. iiSelf-praised What iiis iithe iibest iiway iito iiapproach iithe iijob iihunt? ii- iiAnswers ii-Target iispecific iipositions iiand iicompanies iiusing iia iidirect iiapproach. What iiis iithe iifirst iipart iiof iithe iidirect iiapproach iiin iithe iijob iihunt? ii- iiAnswers ii-Focusing iion iiinterests, iidesires, iiand iigoals What iiare iithe iithree iicategories iiof iitransferable iiskills? ii- iiAnswers ii-1. iipeople
12. iiinformation ii(data ii& iiideas)
13. iimachinery/technology What iiskill iiset iiis iimost iiimportant? ii- iiAnswers ii-Transferable Out iiof iithe iitransferable iiskills, iiwhich iiare iithe iimost iivital? ii- iiAnswers ii-Information ii -- iidata iiand iiideas What iiis iithe iitop iiway iiof iifinding iia iigood iijob? ii- iiAnswers ii-Networking According iito iiexperts iiyou iishould iitell iihow iimany iipeople iithat iiyou're iion iithe iijob iimarket? ii- iiAnswers ii- 50 What iiis iia iigood iistrategy iiwhen iicreating iiyour iiweb iiof iicontacts? ii- iiAnswers ii-Use iiother iijob iihunting iisources.

What iiare iisome iijob iihunting iiplaces/services? ii(4) ii- iiAnswers ii-1. iicareer iicenter

2. iijob-placement iiagencies ii
3. iijob iifairs ii
4. iiAds iionline/printed What iiis iithe iipurpose iiof iiyour iiresume? ii- iiAnswers ii-To iigrant iiyou iian iiINTERVIEW To iigain iiemployment iiyou iimust iiuse iiyour ii______ ii_______. ii- iiAnswers ii-people iiskills How iiis iia iiresume iitypically iicomposed? ii- iiAnswers ii-1. iicontact iiinfo ii
5. iiCareer iiobjective/summary
6. iiQualifications ii ---education ii ---work iiexperience ---awards/activities Sans iiserf iiis iiused iifor ii_______ iiwhile iithe iiserif iifont iiis iiused iifor ii_______. ii- iiAnswers ii-Name iiand iiheadings text/body In iiregards iito iicontact iiinfo, iiwhat iikind iiof iifont iishould iiyou iiuse? ii- iiAnswers ii-For iiyour iiname: ii 14 ii- ii 17 iipt iisans iiserf iifont everything iielse: ii 11 ii- ii 12 iipt iiserif iifont What iitype iiand iifont iisize iido iiyou iiuse iifor iithe iiheadings iiin iiyour iiresume? ii- iiAnswers ii-The iisame iisize iiand iifont ii(sans iiserif) iias iiyour iiname What iiis iiimportant iito iiremember iiin iithe iicareer iiobjective iisection? ii- iiAnswers ii-Only iiuse iiit iiif iiyou iihave iisomething iivery iispecific iito iisay What iiare iithe iimain iipoints iiof iithe iicareer iior iiqualification iisummary? ii(2) ii- iiAnswers ii-
7. iito iiquickly iihighlight iiand iisummarize iiyour iikey iiqualifications iior iistrengths ii
8. iiclarify iitransferable iiskills What iiis iithe iibulk iiof iiyour iimain iiqualifications? ii- iiAnswers ii-Work iihistory iiand iiacademic iibackground. How iiare iiresumes iigenerally iiwritten iiin iiregards iito iitime? ii- iiAnswers ii-Reverse iichronological iiorder. ii(start iiwith iimost iirecent) What iishould iiNOT iibe iiincluded iiin iia iiresume? ii(5) ii- iiAnswers ii-1. iiAny iihigh iischool iiinfo ii
9. ii"Responsible iifor..."
10. iiPassive iiVerbs

4. iiComplete iisentences ii
5. ii"I" iior ii"me" What iishould iiyou iiinclude iifor iiyour iieducation iion iiyour iiresume? ii(5) ii- iiAnswers ii- 1.Degree
6. iiMajor/minor
7. iiYour iiinstitution ii
8. iiSchool's iilocation ii
9. iiGraduation iidate What iiis iithe iigpa iithreshold? ii- iiAnswers ii-only iiuse iiit iion iiresume iiif ii3.75 iior iihigher What iishould iiyou iiinclude iiin iithe iiwork iiexperience iisection iiof iithe iiresume? ii(4) ii- iiAnswers ii-1. iiJob iititle. ii
10. iiFirm's iiname iiand iilocation
11. iiDates iiof iiemployment
12. iiResponsibilities/ iiaccomplishments What iiis iithe iiorder iiof iithe iiwork iihistory iisection iiin iia iiresume? ii- iiAnswers ii-Start iiwith iimost iirecent ii(reverse iichronological) Which iiwork iiexperience iishould iiyou iiwant iito iiprioritize iion iiyour iiresume? ii(3) ii- iiAnswers ii-1. iiMost iirelevant iito iithe iijob
13. iiStrongest/professional iipositions
14. iiPositions iiheld iithe iilongest What iiis iithe iikey iiin iiregards iito iiwork iiexperience iiand iiresumes? ii- iiAnswers ii-Connect iithe iitransferable iiskills iilearned iion iiPT iijobs iiwith iithe iiskills iiyou iiwill iiuse iiin iithe iiprofessional iiworld. Each iientry iiin iia iiresume iishould iihave iiwhat? ii- iiAnswers ii-At iileast iithree iibullets iidescribing iiit. How iishould iiyou iibegin iiyour iibullets iion iia iiresume? ii- iiAnswers ii-with iiaction iiverbs ii(DON'T iiuse iinouns) What iiis iiincluded iiin iithe iiactivities iiand iihonors iisection? ii(6) ii- iiAnswers ii-Professional iioutside iiactivities ii
15. iiVolunteer iiwork
16. iimilitary iiservice
17. iimembership iiin iiorganizations
18. iileadership iipositions ii
19. iiacademic iiawards
20. iiClub

What iiis iiimportant iito iiremember iiwith iithe iireferences iisection iiof iiyour iiresume? ii- iiAnswers ii-It iishould iibe iia iiseparate iidocument. How iido iimost iipeople iiformat iitheir iiresumes? ii- iiAnswers ii-Bulleted iiand iione iipage. If iiyou iidecide iito iiuse iia iisecond iipage iion iia iiresume, iiwhat iido iiyou iineed iito iido? ii- iiAnswers ii-Use iiat iileast iihalf iiof iiit. What iido iiapplication iiletters iido? ii(6) ii- iiAnswers ii-AKA iicover iiletters

1. iiAct iias iicomplements iito iiyour iitargeted iiresumes.
2. iiGive iimore iidetail iiof iiresume iicontent
3. iiGives iiyou iispace iito iiback iiup iiinfo iiand iilist iiexamples.
4. iiclarify iitop iitransferable iiskills
5. iiHelp iiintroduce iiyourself
6. iiHelp iimake iistrong iiimpression What iiinformation iishould iibe iiincluded iiin iia iicover iiletter? ii(3) ii- iiAnswers ii-1. iiPosition iiapplied iifor
7. iiStrengths, iiqualifications, iiskills
8. iiasking iifor iiinterview How iishould iiyou iibeing iiyour iicover iiletter? ii- iiAnswers ii-A iibrief iiintroduction iiof iiyourself iiand iia iigreeting. What iiare iiincluded iiin iithe iimiddle iiparagraphs iiof iiyour iicover iiletter? ii(2) ii- iiAnswers ii-1. iiShow iithat iiyou're iia iigood iimatch iifor iithe iicompany. ii
9. iiEmphasize iiqualities iiyou iihave iithat iimay iibe iidifficult iito iidescribe What iishould iibe iiincluded iiin iithe iilast iiparagraph iiof iiyour iicover iiletter? ii(3) ii- iiAnswers ii-Call iifor iiaction. (ask iifor iiinterview) Keep iiit iiunder iia iipage What iiare iisome iihelpful iitips iifor iiyour iiapplication iiletter? ii(3) ii- iiAnswers ii-1. iiCheck iito iisee iifirm's iipreference ii(attachment iior iitext)
10. iiDon't iihave iitwo iiseparate iidocuments ii(copy iitext iiin iiemail iibut iikeep iiit iishort)
11. iiSend iiin iihard-copy iiresume iitoo What iiare iiinterviews iisimilar iito? ii- iiAnswers ii-A iivariation iiof iiimpromptu iispeaking What iiis iithe iibest iiway iito iinail iian iiinterview? ii- iiAnswers ii-Master iinon iiverbal iiskills What iiare iisome iitypical iinonverbal iiaspects iiof iian iiinterview iiyou iishould iikeep iian iieye iion? ii(5) ii- iiAnswers ii-1. iiArriving iiearly
12. iihow iiyou iidress
13. iihow iiyou iismell ii(cologne/hygiene)

4. iiGreeting
5. iiPosture What iiare iigood iioutfit iitips iifor iiinterviews? ii(4) ii- iiAnswers ii-1. iikeep iiit iiconservative iiand iiprofessional ii
6. iiAvoid iianything iiflashy
7. iiAvoid iicolognes ii
8. iiMinimal iijewelry Most iiof iiyour iicandidacy iistatus iiis iimade iiby iithe iiinterview ii_______________. ii- iiAnswers ii-in iithe iifirst ii 60 iiseconds What iiis iian iiexample iiof iia iigood iilistening iinonverbal iiindicator? ii- iiAnswers ii-Sitting iinear iithe iiedge iiof iithe iiseat iiand iileaning iiforward iiand iieye iicontact. Other iiinterviewing iitips iimay iibe iiwhat? ii(7) ii- iiAnswers ii-1. iiBe iiassertive iibut iiprofessional ii(shows iiinterest)
9. iiact iifriendly iibut iidon't iitry iiand iibe iifunny iito iibreak iithe iiice ii
10. iiHave iiyour iiown iiquestions iiready ii
11. iiArrive iiwith iia iinotepad/take iinotes
12. iiPractice iitypical iiinterview iiquestions ii
13. iiResearch iithe iicompany ii
14. iiDescribe iiconnections iibetween iistudies/major/experience/their iiqualifications iifor iijob How iiare iitypical iiresumes iiin iiGermany? ii(2) iiList iicontent ii(5) ii- iiAnswers ii-Very iiformal Large iicollection iiof iidocuments:
15. iidiplomas
16. iiletters iiof iirecommendation
17. iidescription iiof iiskills
18. iiprevious iiemployment iiverification ii
19. iiphotograph How iiare iitypical iiresumes iiin iiSpanish iicountries? ii(3) iiList iiContent ii(3) ii- iiAnswers ii-1. iiChronological iiorder ii
20. iiLot iiof iipersonal iiinfo
21. iiResemble iityped iiletter iiformat iiincluding
22. iiWork iihistory
23. iiMilitary iiexperience ii
24. iiEducation What iiwas iiunique iiabout iithe iistudy iiof iiRussian iiresumes? iiwhy? ii(3ish) ii- iiAnswers ii- Format: iinarratives Thought:

1. iino iipoint iiin iieducation
2. iihard iito iiconstruct iiwork iihistory Because ii:
3. iiRussian iischools iiare iistandardized ii
4. iiStudents iispend iilong iihours iiin iischool iiand iihave iino iitime iito iiwork. Worldwide, iiroutine iimessages iifrom iiother iicountries iiare iiwhat? ii(5) ii- iiAnswers ii-1. iiIndirect
5. iiContext iioriented ii
6. iiRelationship iibuilding ii
7. iiFormal
8. iiTradition iiis iiimportant What iiare iithe iiconditions iifor iiyou iito iiuse iia iidirect iiformat iifor iiroutine iimessages? ii(3) ii- iiAnswers ii-1. iiAudience iiis iiinterested/cooperative
9. iiNo iispecial iitact/persuasion iiis iirequired
10. iiAudience iihas iiminimal iicultural iidifferences. What iiare iithe iibenefits iiof iihaving iisomething iiin iihard iicopy? ii(3) ii- iiAnswers ii-1. iishows iiimportance
11. iicontrols iiformat
12. iiincreases iiformality What iiis iiBlock iiletter iiformat? ii- iiAnswers ii-Everything iileft iijustified. What iiis iimodified iiblock iiletter iiformat? ii- iiAnswers ii-Everything iileft iijustified iiexcept iidate iiling iiand iiclosing ii(center) What iiis iithe iisimplified iiletter iiformat? ii- iiAnswers ii-No iitraditional iigreeting iihas ii"subject iiline" iiin iiall iicaps What iiare iithe ii 4 iiBusiness iiWriting iiBasics? iiWhy iiis iiit iiused? ii- iiAnswers ii-1. iiAdopt iithe iiyou iiattitude
13. iiCreate iipositive iiemphasis ii
14. iiDemonstrate iiCredibility
15. iiUse iibias iifree iilanguage ii It iiestablishes iigood iirelationship iiwith iiaudience. How iido iiyou iiadopt iithe ii"you" iiattitude? ii(3) ii- iiAnswers ii-1. iiSubstitute iiin ii'you' iiand ii'yours' iiinstead iiof ii'I', ii'me', ii'mine', ii'us', ii'we', ii'our'
16. iiDon't iiuse iitoo iimany iipronouns
17. iiAvoid iiusing ii'you' iiin iiblaming iicontext

How iido iiyou iicreate iipositive iiemphasis? ii(3) ii- iiAnswers ii-1. iiUse iieuphemisms iistrategically ii

2. iiFocus iion iigood iithings ii(opportunities iinot iimistakes)
3. iiFocus iion iihow iiaudience iibenefits What iiis iia iieuphemism? ii- iiAnswers ii-Saying iinegative iithings iiin iia iimore iipositive iiway. he iidied ii----> iihe iipassed used-------->pre-owned How iido iiyou iidemonstrate iicredibility? ii(6) ii- iiAnswers ii-1. iiEmphasize iicommonalities
4. iiDon't iiboast
5. iiMentions iicredible iireferences
6. iiSupport iiideas iiwith iifacts
7. iiAvoid iiexaggeration
8. iiBe iiyourself How iido iiyou iiuse iibias iifree iilanguage? ii(4) ii- iiAnswers ii-1. iiavoid iigender iibias
9. iiavoid iiracial iiand iiethnic iibias
10. iieliminate iiage iireferences iiunless iirelevant ii
11. iidownplay iireferences iion iidisabilities. How iican iiyou iiestablish iia iigood iirelationship iiwith iiyour iiaudience iiby iibeing iipolite? ii(3) ii- iiAnswers ii-1. iiBe iitactful
12. iiBe iikind iiand iigo iiout iiof iiyour iiway
13. iiRespond iipromptly What iiare iisome iigood iifleshing iiout iistrategies iifor iisales? ii(3) ii- iiAnswers ii-1. iicompare iiand iicontrast
14. iiscenario
15. iiemotional iiappeal What iiis iithe ii 7 iix ii 7 iirule? ii- iiAnswers ii- 7 iilines iiof iitext iiper iivisual ii 7 iiwords iiper iiline